AutoNation Ford East

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Diane Reider
a month ago
Told salesman Alex exactly what i wanted. He searched online and found one 360 miles away. He brought it to this dealer. When i arrived the paperwork was ready, the car was clean and sitting out front. Alex explained how everything worked and i was ready to go. Love the car and this dealer. Earl always makes you feel welcome

  Stephen Parsons
3 weeks ago
Recently, while on way to a very important meeting for the finalization of the adoption of our newest grandchild, we experienced issues with our car. We were not far from the dealership so we decided to stop and make sure the car was safe. I explained our problem and time issue to our service advisor Matt Siford. Matt understood we had limited time to make the court session, and quickly had the car brought in and examined. The technician determined that the issue was the driver side splash guard under the car had become loose and was dragging. They were able to make quick temporary repairs to ensure it was safe and ordered the replacement part for me. I cannot express how grateful we were that we received such quick and caring service. Matt has always been an outstanding service advisor, knows us when we come in for routine maintenance and is always so friendly and accommodating. We have purchased 4 vehicles from AutoNation Wickliffe over the years, and will continue to do so for our automotive needs. Finding such outstanding people in a demanding industry is so rare, and we sincerely can't speak highly enough of Matt and his team of professionals.

  Shania Baxendale
a year ago
We had the pleasure of working with John and it was a wonderful experience! He worked with us and got us the best car we could ve asked for!We weren t expecting to leave there with a car at all let alone a 2021 SUV! The process wasn t difficult at all, the car is beautiful! Nice and clean inside and out. Everyone was very nice and had great attitudes! Thank you again to John and the financing department

  Subodh Chandra
3 days ago
We sold our used vehicle here today for a good price. Excellent, efficient, kind service. Ask for Joe Tripepi. He s wonderful.

  drew miler
2 months ago
I purchased a vehicle for $$15,998 cash I wrote them a check on a Sunday. Due to them having to inspect the vehicle and whatever else I was unable to get the vehicle for four days later. During the test drive, I told Antonio the salesman. There s an issue with the brakes but I d still like to buy the vehicle. he assured me there was no issue with the brakes and the vehicle had been inspected four weeks. My brake pedal goes to the floor and I roll into the intersection. Thank God I was not hit by another vehicle. I proceeded to take the vehicle and I ask Antonio and the manager Scott to sit down with me for a conversation. After a half an hour only Scott comes to sit down and Antonio did not come. I explained my situation to Scott about how I mentioned the brake problem from day one and nothing was done about it. After some conversation, he agreed to pay for half of the brake job on my car. Needless to say, I felt as though they should pay for all of it because I mentioned it from day one, and I feel as I was lied to about the inspection. I agree to the half and I receive a call the next morning that in order to do the back brakes they have to put the vehicle in maintenance mode in order to do that they have to replace two batteries which cost $600. Well in my mind that s part of the job then they also need to pay for half of that which they refuse to do. I felt the Scott the manager did not care about my situation. He simply cared that the car was sold to me and they already got their money. Antonio hasn t answered my phone calls or texts in weeks so it s obvious he doesn t care. he also assured me that the brakes were not an issue and they were I would never do business with this place again ever. Would you buy a car with $16,000 of your hard money if it had needed brakes all the way around and two new batteries? For me it s never about the money in this case I feel like I should not have had to pay and the worst part is the treatment from Scott and Antonio.

  biondodaygo76
2 months ago
Overall not a good experience. Salesman was greasy. Not telling us about the accident that never was fixed and the $300 key that was missing. Only giving is one key. Today is day 5 and we probably will return the car for a better deal. Unreal

  V A
a month ago
The best car buying experience! My Salesperson, Dennis Spagnolo, was the best along with my Finance person Josh, and the General Manager worked together to make it happen - and it did! It was almost too easy!!

  Brenda Hopkins
a week ago
My experience was good the shop supervisor Stephen was very polite and courteous. The tech who worked on my equinox done an excellent job n I would recommend them (you) to anyone who needs mechanical issues done

  Bilel Ayadi
3 months ago
The car as described, price was reasonable. Interior detailing can be better!!!Sales Person S.G need to work on his skills. he don t know how to open the hood or the location of the spare tire of a major auto brand he is selling.After I signed all the paperwork with the finance department and finalized the loan. He ignored my request to have the fob key to set up my phone while he install the temp TAG. Zero motivation and super low energy. I was very dissatisfied and disappointed.The rest of the team are solid and professional, especially the sales manager or the finance department (found a better interest rate although I had a pre approval offer).The overall experience was good (Except the sales person).I highly recommend this dealer.

  Doug Fuhrer
2 months ago
Antonio was super helpful and prompt at every point of my purchase process. I called autonation and expressed my interest on a used f150 and with in 15 mins I was test driving! After test driving the purchase process was very simple! The whole team was prompt professional and very friendly! Great experience!

  Vincent Kuns
6 months ago
The sales crew was very accommodating for the whole year long wait to get my new Maverick. Anyone I talked to or asked questions was happy to help me out and keep me informed even if I had never talked to them before. They didn't try to gouge me on pricing either; they showed me the price upfront when I ordered and never went back on that word even a year later. My truck was clean, gassed up and ready for me as soon as it came in and they made no attempt to sell my order out from under me since I couldn't take delivery until the weekend. Happy to have an honest dealer this close to home. These guys are great.

  Erika Lisburg
a month ago
I would give 0 stars if I could. My car was acting weird so I brought it in, I also needed to patch a tire and get an oil change. They texted me and told me it was going to be a $7,800 because I need a new transmission. This vehicle is a 2018 with less than 80K miles, also the warranty expired at 75K miles, funny how now is when they say I need a new transmission even though they are the only shop to service my vehicle. I am the only owner and I bring it in regularly for regular maintenance. They did nothing to help me. When questioned about what was actually wrong with the transmission, they could not answer, because they didn't know because I highly doubt they even looked at it. I told them I will just take my car and bring it somewhere else and they didn't even have my keys available for me so I had to come back the next day. I will never go back. I took my car elsewhere and they have been working with me. They found the source of one leak, fixed it, filled the fluids and are testing it to see if there are more leaks, not jumping into spending $7,800. Do not go to Autonation ford east unless you want to get screwed over.

  Joe Hilliard
a week ago
Auto Nation Ford East always performs top notch service, after noticing a problem with my sun roof they quickly diagnosed the situation and fixed it quickly, service dept personnel are well trained and experienced always great service.

  Duncan Henschel
a month ago
Went in looking for a Mustang. They did not have the certain mustang I was looking for but we found the exact one I wanted close by. James went and got me the car after I confirmed I wanted to buy it. Very easy to work with and couldn t be happier with the car. Friendly dealership, will be back for service.

  TownsendTube11
4 weeks ago
Great experience with Jim, our sales guy. Bought two cars in two weeks from him. He stayed late to close the deal so we could work around our schedule.

  Rick Costanzo
2 months ago
The mechanic that repaired my car explained everything to me so I could understand what the issue was. Between the mechanic and head of maintenance they saved me thousands of dollars and I feel like I'm driving a new car. My Ford Escape is 20 years old. I am grateful for the professionalism and care I was shown.Rick Costanzo

  LaCraysha Allgood
a month ago
The best ford I have ever dealt with. Joe the salesman was great. NATE THE FINANCE OFFICER GOT ME A GREAT APR 2.9%. TIM ALLGOOD SR WAS THE BEST AT GIVING MY VEGICLE A ONCE OVER BEFORE I DROVE OFF THE LOT.

  Jamilla Spivey
a month ago
I never have an issue coming here. They are efficient and really nice. I always feel confident bringing my car to Ford Auto Nation. Great service

  Robert Ahlstrom
a month ago
Mr. Tripepi was extremely personable and helpful. He and the rest of the team were very transparent throughout the entire process. We would definitely do business with them again!

  Jim Coffey
2 months ago
Quite frankly I was disappointed. When I had called to set up an appointment for a recall repair on my 2022 Maverick Hybrid, I was told that the parts would be available to do the work. After sitting in the waiting room for 1-2 hours, I was told the work could not be done because they didn t have the parts. I m not complaining about the wasted time so much, but if you say you can do something and I block out time to have this done, then I expect that you will live up to your promise and do it.Update, a few months later: I brought my Maverick in for a couple more recalls and because the Check Engine light had come on. This time I am happy to say the service was much more efficient. I was also pleased that they provided me with a ride home and drop off of the truck the next day. Great service!!

  Tom Brown
4 months ago
Great team and buying experience. Alex and Earl were able to put together everything online and all I had to do was show up and get our new Maverick. The whole team there was polite and professional. Great buying experience.

  C Griggs
a month ago
This team provided solution focused customer service with a smile! Matt the service provider always goes the extra mile to make consumers feel at ease by communicating transparently.

  Deaira Hawkins
4 months ago
Awesome awesome awesome service! Great rates and guaranteed satisfaction. I made them my last resort when they should ve been my first. I got there right before closing and he still gave me the energy as if they just opened. I was satisfied from start to finish. They even got me everything I was looking for, for lower than the amount I stated! Very good people. 10 STARS

  Seun Osineye
3 months ago
Very professional Front desk officers at the Service department, unfortunately the cote i got for replacement of my passenger side headlight was outrageous bcos they need to remove the frame before getting to replace the light. As a customer of Ford for years....kindly help out with favorable cote to enable me fix my headlight.Thank You.

  Red Chief
a year ago
Antonio was a real gem.. helped me get the best deal and coverage for my car.. I really appreciate everyone that helped me today. Filled up my gas tank and made sure my warranty and car payment was workable within my budget .. thank you AutoNation east Ford. You guys rock!

  elin jonathan
a month ago
AutoNation was very helpful when I was looking at buying my first used car, as a new car owner they didn t try and sell me more products or warranty on my car. I can definitely see myself go there again in the future!

  veronica johnson
a month ago
When I called to make my appointment they were able to take me right away when I got there they were very professional they offered to have my car delivered if I was not able to stay which I appreciated very much. the worry of having to have my car repaired, was minimized by the service I received

  Love LOVE
a month ago
Stephen, Ashley, and Ann have given me the utmost positive, honest service from day 1 to seven visits layyyyTERR!! True GRIT! Thank you to the entire crew always smiling!!

  Denise Woods
2 months ago
I love my Auto Nation group and location they are amazing, I can always get in right away for any type of appointment for whatever reason as well as always receiving great service from a wonderful team, and I never have a problem, or long wait time. Thanks Auto Nation East!

  Christina Turner
3 months ago
I left my car in the beginning of November 2023 for a repair regarding recall of warranty parts. I have not heard anything yet. Last call in November was to inform me parts on back order. It's now January 16th,2024 still no word on the status of my Ford Focus.