Roush Honda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samuel Carter
a month ago
I brought my car in with an A/C concern that I thought was going to end up costing me thousands. November was my advisor. She started by putting me at ease about potential repair costs and then informed me that it was covered under a warranty extension. She made my whole year with this info! She continued to provide excellent communication throughout the process and even finished my vehicles repairs a few hours short of the promised time! November is an amazing asset to the Roush Honda team and will be my only contact when I come to Roush and for all of my referrals. Thank you November!

  Bluejackets Fan
2 months ago
Unfortunately, I had a few negative experiences with Roush Service in the past. Don't get me wrong, they always corrected the issue and made it right but still a little frustrating. This most recent visit was a different story. Adam, my service advisor, did an outstanding job! I made him aware of my past experiences, and he reassured me that this visit would be the best. He was spot on! He kept me in the loop every step of the way and provided me with regular updates. He even checked in on me a few times in the waiting area. Once everything was finished, he pulled my car up front for me to inspect. He went above and beyond. He restored my faith. :) A million thanks to Adam...well done!!! Great group of people at Roush.

  SaluteDabadd1YaDigg Kells SaluteDabadd1yadigg
2 months ago
After being taken advantage of by both Germain Honda and Firestone, these guys came through on the fly for me tonight!! Thank you guys so much for getting me in as a walk in and getting me back out just as quickly! I will not hesitate to come to Roush from now on for any service I can t do myself!Will definitely look here first when I buy in the future as well.

  Brian Leland
2 months ago
I was very disappointed by the customer service that I received this past Tuesday, February 6th. When I arrived to pay for the work that I had done there was only one person who was finished in front of me and nobody else waiting to be helped. There were 4 girls working at the counter, so I stood and waited for one of them to ask me if they could help me. Not one of them even acknowledged that I was even there. They were all too engaged in their conversations with the young man who had already been helped. After a while I got close enough to see my paperwork and keys in front of one of the girls, so I approached her. She seemed totally uninterested in helping me, didn t even look at me, and actually tried to pass me off to the girl next to her. When that girl refused, she reluctantly accepted my pay and gave me my keys. She was not at all friendly or welcoming.When I was leaving the service center door on the West side, I was told that my car was in the lot right there next to center. With it being just before 10pm, it was dark and difficult to see, so I started pushing the button on my key fab. I heard nothing. I ended up walking from one end of that West lot from the Schrock road side to the opposite side pushing the button the whole time. My car was nowhere to be found! I finally asked an employee if he could help me find my car. After seeing the tag that was attached to my key, he said that it should have been parked right outside the service door, but the parking space was empty. We ended up walking completely around the complex to the used car lot. My car was parked in the middle of the used car lot as if it was one of the used cars for sale! He was apologetic and said he had no idea why it was parked there.To top my whole poor customer service experience, was the result of an email I received concerning my experience there. The email mentioned how I may be receiving another email with a link to a survey and that my satisfaction in their service was important to them. Of course, I never did receive that email. If I had, I would not be leaving this public review. I noticed that the email included an email address to someone in charge of customer service. I emailed him explaining that I was not satisfied with my service and would very much like to fill out a survey. Here it is four days later, and still no response. This experience has left me feeling as though I am invisible. I still have one more free oil change left on my certified pre owned Accord. However, I will not be using it. I would rather pay money somewhere else and get treated like a valued customer. I will never go back to the Roush service center again.

  Binod Basyal
3 months ago
I have been doing service here in Roush Honda since 2016 and every time was good but last time when I took my wife car for oil change and tire rotation they didn t tight volts properly and oil started getting licked. My wife was unknown about it so she was keep driving. After driving couple days car stop automatically and I had to tow it to my house. When my friend check it he found volt was not tight properly after service. Because of one mistake I had to replace my car engine. Now I am driving with old engine. Very disappointed.

  Chuck S
a month ago
Service Director Mehdi Lalani went out of his way to treat us right when our car needed repair. Service advisor Amir Ali also did a great job for us! We have purchased five new cars from Roushonda in the last 25 years. When it s time to buy another car, it will be from Roush.

  Casey Zurek
6 months ago
Been taking my car to Germain for the past few years and the last time I was there, it was a complete nightmare. I decided to drive a bit farther and take my car to Roush this time. I had been putting off my service for awhile now because of my last experience with Germain. All I can say is I wish I went to Roush sooner. Friendly, timely, and efficient service! Team was 1000% better with communication and clarity. I felt comfortable from the second I pulled in that I was in good hands. Thank you, Roush Honda!! I plan on coming here for service again!

  Donald Willoughby
a week ago
It was terrible they messed my car up I came here to get a recall on airbags then find out my car ain't start terrible service

  Lloyd Glover
a year ago
I recommend getting a second opinion if you get a high quote from this dealership. Roush Honda service was going to charge me over $500 for two pieces that broke that shouldn't have on a brand new car. They claimed it was my fault. I went to Lindsay Honda and there was no charge. I'll never get service here again and I'll never buy a Honda again. They fall apart prematurely these days.Service: Vehicle Inspection

  Austin
2 months ago
Jayson Singratsomboune was fantastic! He was able to help me with my service quick and easy. 10/10 service from him.

  Jim Neville
11 months ago
I went in early on Saturday (5/13) without an appointment. Everybody I spoke to from the initial assessment advisor to the Service advisor to everyone on site was friendly and professional and helpful. My service advisor, Caleb Carpenter was extremely helpful and attentive to my needs. I very much appreciated everything he did to help me. I know it s probably standard practice, but it s so as though he went above and beyond to satisfy my needs. In addition, Joe Navarre, I believe a regional manager (from Chicago) was there on Saturday doing a compliance audit. I watched him interacting with the Roush team very approachable, and engaging. I did speak with him, and we discussed standards and recent improvements in the site as well as the importance of customer service Something that s critical in my business also. The company I work for has a broad range of services, but we do specifically work at several Honda plants managing their paint shops, production labor and water treatment.I thoroughly enjoyed the experience! And Caleb should be recognized for his exceptional service, although I saw that in everyone that day.Service: General repairs & maintenance

  andrew adams
7 months ago
What a disappointment. Three strikes and we re done. Just got our standard maintenance for our 2023 pilot they charged us $50 for taxes and shop materials on top of our outrageously expensive service (not ever quoted or talked about until pickup).New vehicle, trying to bring it to the dealer to do the right thing and check the boxes. Never again. For the cost of an oil change you shouldn t need to charge for paper towels and hand soap let alone $30+ dollars worth.This is strike three. We ve already had a warranty issue where we found out they replaced our faulty part with a used 2012 like part. We found this out only when the actual 2023 part came in and we had unknowingly put 3000m on it with this like part. They then had our vehicle for over a month while they waited for final pieces to arrive. During this time we showed up to grab some items out of our vehicle, only to find it sitting on the lot, unlocked with the door wide open.Everyone makes mistakes, but this is too many. Especially at the premium price they are charging.What a disappointment.

  thillipan kanthan
2 months ago
Hi,After having a tough experience with Service / Body shop, Mehdi Lalani (service Director from Roush Honda) jumped in and sort thing out.I highly appreciate the call and counter measure he made. That's far and beyond customer service. But only things this reaction happen after several escalation.Thanks for your help "Mehdi Lalani".Rgds,TK

  Timothy Hetrick
8 months ago
Service here was previously outstanding. However, my daughter waited nearly two weeks - for a covered recall issue.UPDATE - My daughter did get a call from Roush following this post. She told me that the representative focused on rental cars not being available and not the fact that it took so long for them to repair the car. Nor did he explain why there were so many commitments (which were broken) to "have it fixed that day" and "have it fixed the next day". She stated he was very curt with her and failed to address her questions when she pivoted to the underlying problems with their service.

  Jason Moreo
4 days ago
Richard was great and made my service quick, easy, and professional.

  Scott Driscoll
10 months ago
I had a rattling that was intermittent, sarah took a lot of time to collect info, and even got the foreman to do a quick test drive, despite them being incredibly busy. He quickly realized it was a bad shock. They got me repaired for about $250. Very happy, i was almost expecting to pay that just for the diagnostics. My previous routine service also went well, fast, nothing unexpected, very helpful and knowledgeable staff.

  Nesha bagby
7 months ago
I would never take my car back to this place. They over charged me on a lot of stuff. Lied and said they couldn t get my tire off and refused to give me my vehicle unless I paid for new lug nuts. I spent a lot of money on items I didn t need I feel like they are money hungry I was very frustrated as I m a single mom and I had to give them my whole paycheck almost just to get my car back. Lied and said my transmission was leaking and I found out it was not said I needed a break fluid exchange when I had just got one a week prior to bringing my car in said I needed new tires which was also a lie. My vehicle was still having the same problem it was having when I took my car in 800 later and still same problem will never go back here again. Lesson learned the hard way

  Jessica Kwong
a year ago
Got an oil change. I was hoping for more complimentary inspections than what I got for the price. They inspected tire treads, fluids, and battery level. But I was hoping for brake life especially since they were already in that area because they needed to rotate my tires. I don t think they even topped off the fluids.Service was very friendly and the automated messages and being able to text your service contact was nice.

  K Hopkins
11 months ago
I will not use their service center again.I scheduled an appointment for an oil change and have to have my rear camera repaired. (The diagnosis charge -$130)which would be applied to any additional repairs.They estimated a 3 hour window for both services, which I was ok with since it was for two services.When I arrived, I was advised my oil was at a 40% level, so an oil change is not necessary until it drops to 15%. I appreciated that 'nugget' because I scheduled my appointments according to the oil change decals affixed in my window (top left).Because an oil change wasn't necessary, I thought it would cut down on my wait time, but it didn't.I was assigned a person who is supposed to help me with the status of the vehicle, and I also tracked real time status with the link they provided.After more than two hours of waiting for my real-time status to update, I called the person I was assigned as I sat in the waiting room looking through the glass. He didn't answer, so I walked out there. The person who had my paperwork said he was not familiar with my vehicle or name, SO someone else assisted and he was so amazing. I hate that I don't remember his name to thank him. Thank you!My status never updated because the vehicle had notbeen sent to intake yet.I declined to wait any further for servicing. Once I kindly asked for my keys, I was told my vehicle was next. I didn't care, I needed to go.I refused to wait several more hours for repairs if just a diagnosis took 3 hours!!Two stars for the gentleman that helped me check in and tell me about the oil change rule and the gentleman that gave me the keys to leave.Rating:

  Nathan Crummel
4 months ago
Masoom was great to work with and made sure I got the car I wanted. I would highly recommend working with him!

  Antony Hayes
a year ago
Always a welcoming environment with professional, courteous and friendly staff. Plenty of wide open space to wait and plenty of amenities to make even a long wait less of a chore. Assistant on this latest visit was Caleb, who was more than open and communicative on the status of my service (Oil Change and Tire Rotation). Convenient late hours available too

  Ryan Walton
a year ago
We have been going to Roush for service and to purchase parts, great staff, amazing service. When a problem occurs, they strive to resolve it, although the staff would not fill the oil all of the way up (saying the engine can handle being short a quart) to save costs on their end? We point it out each time and will use them for other service and not oil changes moving forward. Would have been 5 stars.

  Keanna D
a year ago
My recent service advisor (Jayson S) Provided EXCEPTIONAL service on 3/7. He truly went above and beyond to answer ALL of my questions (I had a ton). He was patient, kind and very knowledgeable! Thank you for your outstanding customer service.Service: Auto maintenanceService: Auto maintenance

  Stacey Rice
10 months ago
I think that when their mechanic fixed a recall part they blew out my strut on the right side of my crv. Then wanted to charge almost $1600 to fix the strut. I cannot be sure but there wasn't anything wrong with the strut when we took it in for the recall. The recall had them working close to the strut. We took the car to another mechanic and the charge was $1100 to fix the strut and pins and replace the bushings.

  Aaron Hawks
9 months ago
Refused to fix a recall because they couldn t get it to replicate the known issue after 12 miles. Meanwhile my car wouldn t start back up on a busy highway at rush hour. Wasted my time and communicated poorly. Second time this has happened at this location. First time was just the wireless charger. Go somewhere elseService: General repairs & maintenanceService: General repairs & maintenance

  Jane Pickens
8 months ago
I took my CRV in and explained that my regular mechanic had suggested getting the rear differential looked at after i took the car to him for an oil change and to investigate a "thumping" noise.I explained this to the "greeter" and mentioned that the noise had stopped, but i wanted the differential looked at. The request to look at the differential was even on the work order, yet the tech, when asked, never looked at it. (Perhaps it was because the greeter listed it as a noise diagnostic because i had mentioned that it had been making a noise)Now i have to pay someone else to look at the differential.

  Emily Manton
a year ago
We ve used Roush Honda for about 20 years and have loved it! My mom went there for service this November and about two weeks later, her car died in the middle of Columbus. Going back to the service report, her battery had tested in the red (close to dead) and no one reported it to her during the servicing of the car. They charged her over $40 to scratch of the corrosion on the battery terminals of a battery that was practically already dead. When confronted about it, they said the only reason why the battery tested so low was because the terminals were corroded. They claimed that they tested the battery after the terminals were fixed and it was fine. If the battery wasn t actually going bad, why did they not update the paper report to reflect what they claimed to have tested? Why did they not even think to mention it? And why did her battery die just two weeks later? A battery does not go from perfect to dead in two weeks.Services: General repairs & maintenance, Auto battery maintenance

  Gary Roos
9 months ago
In and out quickly. Online reservation system didn't work but they had no problem taking my car anyway at the time I wanted. Fixed issue same day

  Jon Shinaberry
10 months ago
They are local and are the reason we have purchased four new vehicles. I did not want to drive 40 miles for free oil changes from a different dealer. The oil changes are pricey but the service is generally very good.

  Vinod Kosike
5 months ago
One of most seamless and quality assuring service shops I've been to.