Vallery Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Cassidy
4 weeks ago
They always keep me informed of what s going on and discuss things that need fixed before doing anything. I always feel that they have my best interests in their heart and treat me ie a VIP. The service team is top notch, they d would be hard to beat. The sales folks always greet you with a smile and assist in anything you might need. Plain and simply speaking, great people at Vallery Ford !!!!Kevin CassidyPortsmouth Oh.

  John Bowling
3 months ago
We have been customers for many years. Vallery's staff is friendly and efficient.

  Matt Dean
7 months ago
I called about getting recall done on my firs fusion the customer service person was not help full. She said did you get the car here I stated no. Then she left me on the line. Came back and said they did not have the parts. I said could you order and call me she said no because we have so many customers. I was willing to Waite she did not want to schedule it. Poor poor customer service

  Glen Arrowood
11 months ago
Great place to deal with from buying a vehicle or getting repairs or just service. It feels like family and I hope they never change. I feel at home and they look out for me and my vehicle. The entire staff are professional and courteous. It is everything most other auto dealers are not. A+++++

  Homestead Howes
7 months ago
Rusty is a fair salesman. He wasn't pushy, didn't try to sell me things I didn't need, and was professional. I am happy with the truck and deal I got.

  carl brammann
a month ago
Great repair shop, even better sales team

  Lionel Hamilton
3 months ago
If you need an oil change, tune up or repairs done on your vehicle Vallery Ford is the dealership to go to.

  Retta L
a year ago
Darlene is amazing - very helpful and willing to do whatever it takes to make a customer happy. Service department- not so much. I had scheduled my first service appointment to have some issues looked at and a oil change - normal oil change they said about 30 minutes but because I had some things needing an evaluation from a tech it would take several hours or more and I could drop my vehicle off around between 8-8:30. I didn t know my appointment for the oil change was 8:00 - I got there at 8:25- since I was leaving it for the day I figured they would look it when they had the time. Total misunderstanding- they wouldn t budge on the time - I was late and too bad- 80 miles and 2 hours wasted so disappointing. Won t go back.

  Nancy Terry
a year ago
Great experience shopping locally and making my first new vehicle purchase. No sales pressure, fast and easy process, and everyone was friendly and helpful. They helped me find my perfect vehicle.

  Red Carter
a year ago
Had air conditioning recharged on a 2011 Escape. The hose was leaking and had to be ordered necessitating a second trip but it was fixed and I have cool air again. Waiting area and restroom are nice and clean. A snack machine is there as well. The sales staff are friendly.

  Mark Garvin
7 months ago
Great service after buying a vehicle.old School dealer were customers still are family

  J Brownlee
2 years ago
I was in town for a funeral from Canada, and my check engine light came on. They did the scan, cleared the codes, explained the issues and would not take payment for anything!I can't even express how impressed I was with the service team. There is something to be said for honest, good people still existing in the world, especially the business world.I don't know that I will ever be back simply because of geography, but based on that experience alone I would recommend Vallery Ford to ANYONE!

  William Elmore
11 months ago
I have purchased my last 4 vehicles (3 -F250's and 1 Mustang GT) from these guys and have always received great personal service and attention to detail, both in sales and in the service department. You can tell by the look and feel of the place that they care about there customers!

  Ryan Newman
a year ago
Vallery Ford Waverly has the friendliest most knowledgeable service staff. The service manager and general manager value my business and ensure a 5 star experience every visit.

  Terri Alley
a year ago
They are amazing at what they do very fast and efficient. Their prices are high but if you want your car fixed right definitely check them out.

  petting zoo
a year ago
The rudeness of the sales person made me never want to buy a car there. But the service department was friendly and helpful. They made me feel like they weren't there to rip you off.

  John Bloomfield
5 years ago
Great car buying experience. Super friendly service with no car dealer mind games. Keith and Jason were awesome to deal with. This was my first purchase from Vallery, but won't be the last!

  Brady Partee
7 years ago
I had a wonderful experience at Vallery Ford! I drove all the way from Columbus and what a difference it made. The salesman Tyler was wonderful and the sales manager was extremely helpful as well! They even had the Masters golf tournament on. I was extremely pleased with the service I received and couldn't have asked for more help. They even arranged to have my new car buffed out at my house since I was there over a weekend. Thanks very much! Couldn't have asked for better!

  Larry Kitchen
7 years ago
We have had 2 very pleasant car (van) buying experiences at Valery FordWe drove over and hour because our first experience was so great. It was worth the drive and we will not buy vehicle anywhere else.Thank you John, Keith and Bill!!!

  Jeremy
4 years ago
*** No thanks I found a better dealer already. Amazing how some dealers will work for money while others whine. As for Bob I am sure you can find him if you look up.*** Some of the most foul and disrespectful people I have ever had the displeasure of dealing with. I had hoped they would things had improve but far from it. Best advice I can give it SHOP SOMEWHERE ELSE! Thankfully this was before I got the wife a new car next year and got about a thousand in maintenance done on my truck. Thanks Bob!

  Andrea Krysty
7 years ago
Today I purchased my 3rd car from Mike Vallery Ford in Waverly. As a single mom, the car buying experience can be daunting. I asked them to treat me as their daughter, sister and put me in a safe reliable car. They did. And then I needed another car. And I purchased my 2nd car from them. I just purchased a 2017 Ford Explorer. And it's amazing. And the family friendly service and easy Peasy process is so comforting. For 9 years this has been who I have referred people to. Even if I have to drive 1.5 hours away. I'll never go anywhere else!!! Thank You Mike Vallery Ford!!!! You can't go wrong with a family oriented car organization. Made in the USA bought in the USA.

  Nate Craumer
3 months ago
Very friendly and knowledgeable staff. Quick and reliable service.

  Tim Pennock
5 years ago
Bought a used 2008 crown victoria last year. Car was and still is in excellent condition havent had a single problem and the customer service and buying experience was the best i have ever had from a dealership. I came all the way from Michigan for this car and will again if and when im in the market for another ford.

  Clyde Dunlap
5 years ago
We had Todd Swinning as our Salesman. He treated us with Respect and Understanding. I would recommend Todd and Vallery Ford for getting a new or used vehicle.

  Susie Gilpin
2 years ago
The used cars are super clean and are offered at a decent price considering the current market. Choose your own financing before shopping.

  Hot Dawg
3 years ago
-THE BEST- Car service around. It never fails, they give the best service money can buy. Highly recommend them to anyone.

  Melody Palmer
5 years ago
Not been a happy customer, they ve messed my truck up before and then tried to sell us a really crappy vehicle for our son so we ended up going elsewhere to purchase a brand new $60,000 truck. Thanks Vallery for being the reason we discovered Mark Porter Ford!

  Tracey Fleming
4 years ago
Very friendly and out going staff.. I purchased a 2008 Hummer and I absolutely love it , thank you Darlene and the rest of the staff for helping me .

  Moses Odell
3 years ago
I'm very happy that i talk to rusty and he helped me and I'm happy with my new car .and thank everyone else for everything.

  Morganne Pederson
7 years ago
I bought my first car from Vallery Ford. Great people all around and for sure considering on making my next purchase at Vallery Ford.