Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Traceymarie Bailey
2 months ago
I just left the Goodyear store in Wadsworth. You should be very disappointed to know that Eric, who appears to be the service manager, is very rude and unhelpful. The way he speaks to customers is awful, it s like he doesn t want to help them and he certainly doesn t want to put any extra effort in to helping anyone. I witnessed this with his phone calls and in person interactions, including my own. The one guy that came in was treated like he was a huge inconvenience. I have a tire with a hole in it that was denied replacement by my fleet company because Eric didn t include tread depth, which of course he blamed on my fleet company. The last several experiences I ve had at this store have been unpleasant since Marty left.

  Alex McKnight
a year ago
Went to get my two right tires fixed. One was flat and the other was only 20 PSI after just putting air in the tires with the tire light on. Got my car there around 8:30, the guy at the front desk said that it wouldn t be looked at until at least 3 in the afternoon, it was done by 12:30. Excellent service and didn t expect it to be done that soon. I m rating 4 stars instead of 5 because the only complaint I have is the fact that the guy at the front desk didn t seem like he wanted to be working. Other than that, excellent service and as soon as I went out to my car and started it, tire light went off right away

  Brianna D
a year ago
I am so happy with this team's work on my car and customer service. Thank you to the whole team working today! Everyone who assisted us was very polite and helpful, efficient and professional. I had some brake work done, a parking cable replaced, a couple belts replaced, and a bar replaced. The repairs were done MUCH faster than I anticipated. A different auto repair shop had previously quoted me an arm and a leg to fix my VW's parking brake problem, and told me it was a complicated problem that would take a whole day. Everything done in less than 4 hours. And I am guessing they are extremely busy due to an impending storm. The repairs were done affordably, and something I thought needed replacement was in good shape, they were honest and thorough explaining the work. I will be happy to bring my car back, what a great team of people who helped me today.

  L N
5 months ago
Always do a great job with my oil changes, very friendly employees

  Colin Fitzgerald
a year ago
Staff was very friendly and helpful. I had come in from out of town for a tournament and had a puncture on the highway. They confirmed my fears that it was not patchable. Even though they were running short they were able to squeeze me in between appointments and get the tires replaced before I had to be back for the teams last game. I truely appreciate the help and quick service.

  Ryan Keefer
2 years ago
Unreal service experience, no appointment, flat tire, heading out of town the next day. Staff made special accommodations for me given the situation and repaired my tire when everyone else I called couldn t help on short notice, including the dealership where I bought the car. Goodyear Wadsworth saved my weekend, and the kickoff to our kids spring break! Best auto repair experience ever! Goodyear, Please contact me if you d like to know more - you have incredible employees over there!

  Terrie Campbell
a year ago
Stopped here in an emergency situation. They were so helpful and professional. They did everything they could to get us fixed and able to get home. We made it home safely. Thank you so much for your help.

  Julie Hawkins
2 years ago
Got a good deal on my tires but they wanted to charge extra for everything. Kind of made me feel like they were trying to get back the money on my good deal. I needed tires badly. Business like feeling, not so friendly as McCall's.

  Valerie
4 years ago
The guys there were very very nice. They explained everything to me clearly and thoroughly, down to the pricing and the rebates. I was lucky enough they were able to get me in. Normally you have to schedule an appointment, and I needed at least 1 new tire. I ended up getting all 4 tires done lol. I found out they also do brakes and oil changes there. They are a bit pricey but for good all weather tires it's totally worth it. Now I know for sure I won't be getting stuck in the snow this year, unless we get dumped on again.

  Mathew Claymorre
2 years ago
Just left from there and I'm furious. Worst customer service ever the most laziest workers. I've seen rude and not caring just money grubbing I felt. Called for a wheel alignment they said they have an availability in the next hour I make it there early, get there tell them my name the guys acting like they didn't know of my reservation 30 mins prior but then calls my last name I waited 2hours for them to tell me I needed bushings and boots on my car for 400 dollars and they'd need that first instead of my original 100 dollar wheel alignment know one I felt wanted to be straight up with me I waited long the workers were standoffish and very uninviting I felt like my money my time or me as a person was not respected

  Dawn Saporito
5 years ago
The guys at this location are amazing. My light came on for "low oil" and since they have done all my oil changes and I wasn't ready for one yet they topped it off and my windshield water fluid. Within 10 minutes I was on my way to work with no interruption to my day! You guys rock! Wish they had 10 stars I could check off :)

  Olivia Poland
a year ago
We were on a small road trip and hit a large piece of debris on the highway. Our bumper skirt fell down and was ruined. They had us up and the issue fixed in about 10 minutes. They were so kind and fast.

  tRic Ster
6 years ago
This Goodyear service facility is among the best in the area! They have serviced several of my vehicles over the years. The people here are friendly and knowledgeable. We have had really good service and tread life from our Goodyear tires and they have lasted beyond the 60,000 mile tread guarantee. It has always been easy to schedule service, as long as you are not trying to schedule during the first big snowstorm of the year when everyone needs their tires changed. And flat repair is usually free!

  Frances Tanner
2 years ago
We were traveling through the area Saturday and got a flat tire. By the time we got the tire changed & filled with air it was 5 minutes to store closing. He looked at our tire & said it was not repairable. He checked the inventory & found us a replacement tire. We replaced all 4 tires & was on the road that evening and he did this for us even though the store was closed. He s a ten in our book! Thank you!

  Denny Heltsley
4 months ago
Repair a tire for me quickly good service

  Pat Amore
5 years ago
I have road hazard coverage on my tires I bought at a different goodyear store. When I saw a low tire warning at 5:30P, losing 10 lbs. in nine hours I was pretty sure I picked up something although I couldn't see anything major. With the Wadsworth store only being open another 1 1/2 hours they told me to bring it if I could get right there. Great service getting me in so quickly and finding that piece of glass in my tire and repair it so I wouldn't miss a work commitment the next morning! The speedy service was VERY much appreciated!

  Nicholas Moore
6 months ago
Called to see if they had a tire in stock and the employee abruptly hung up the phone middle of the conversation.

  Tiffany G. Mead
5 years ago
Extremely difficult to have same day service. They don't always have low cost items in stock so try to upsell the premium items that are in stock. If you do not want premium you must come back for a second appointment after your items was delivered. They do not have enough techs to work on things such as alignment.

  SG 09
3 months ago
Don't waste your time with tires here!

  anthony anderson
4 years ago
I had a shaking in the front of my Ford F-250. It happened when I hit bumps on the highway. Other than that it rides like a truck. This is the first time I have experienced this in 1K miles. The problem I described was the whole truck shakes and the steering wheel bounces like an in balanced washing machine. I was asked if this happens at high speed I said yes I was on the highway when it happened. The man at the counter vibrating at high speeds was due to the tires being out of balance. I knew I had a case of the F250 death wobbles but he didn t want to hear it or understand my specific problem. I said to put new shocks on too but that didn t happen.40 bucks later I had newly balanced tires. But my problem was not resolved.

  Dean Cecconi
3 years ago
Good selection, helpful staff, quick service. Fixed a tire with a screw in it.

  Alex Zubek
6 years ago
Steve the service manager here at the wadsworth Goodyear is truly amazing. This guy knows cars like no one I've ever met before. He is an expert and a real professional at what he does. The difference between him and other repair stores is that he genuinely cares about your vehicle. I only take my vehicle to Steve !

  M Caff
7 years ago
The technicians are nice and they have a good schedule but are still paid to rip off the customer. The services they preform are over priced! $16 per tire for balancing vs. $9 per tire across the steet for lifetime balance and rotation (Wal-Mart). After tax and a "shop fee" a wheel alignment costs $100+ . They added a $6 fee for some unknown reason and labeled it a "shop fee". (Parts used during servicing, even though none were used)Took my car in for an alignment. I knew it wasn't off much. One wheel was off .6� out of spec. They did not adjust any other camber or caster issues , camber was static and caster was static. They literally turned an inner tie rod maybe 1/4 turn and tightened the bolt. $100 please. If they were an honest shop they would have printed the alignment paper and told me and showed me, the customer, that the one tie rod was just out of toe a little bit. Instead they got another sucker. Never again Goodyear. Save your money and take it to a local shop and have them do it for $40 bucks. The service was nice but the mentality of the business is not good.Now you might say "well the customer came in and wanted an alignment and we gave him one and that's the price he knew before we started" True I did drive it to the shop but after talking with the tech he should have checked the alignment (which is a free service they provide to any person) and told me the one tire was just out of spec. I had just aligned the car a few days prior but was concerned about my wheel not being 100% straight (it was off just a hair even though it looked basically straight) It would have saved me $100 and would have allowed me to return for future services with confidence and respect for their business, ethics, and morals. Instead I am left scratching my head as to why they would allow me to pay soo much for soo little.A very disappointing ending to another wheel and tire shop. It's the small things that make a big difference for these shops. Not an honest soul in the building and that's just sad. I rated two stars because in retrospect I should have only asked for an alignment check, I should not have assumed that the technician would inform the customer that such a small adjustment, easily accomplished at home in 5 minutes, would cost me $100+I wonder if the guy went to bed thinking that he really screwed over a customer? He probably slept calmly thinking he did me a solid. And that's the part that's really messed up. They train their employees to sponge any money they can from us, the consumers. I know I am not going there again, and I certainly won't promote their business to friends or family. In fact I will probably just recommend the few other local shops that do similar work but without the feeling of regret that comes with Goodyear. Finally I would like to thanks the technicians for providing the service they were instructed to perform. I hope that bigger companies and corporations can stop looking at every customer as a paycheck and get back to treating customers fairly. Good luck out there everyone. Never trust a work shop that deals in automobiles, remember they were built to break.

  Jsweizston
6 years ago
Great customer service and always willing to squeeze you in if they have the time. Have been coming here for 2 years now and will keep coming back. Definitely recommend having your work done here.

  c donato
5 years ago
Made appt. online and AJ confirmed with me on the phone. Got me right in when I arrived and as it turns out they haven't charged for a tire plug since 2015. FREE tire plug ! Great Service !

  Scott Ernshaw
3 years ago
Great people, great service, greate prices Going back for another set of Tires my wife, and two of my sons have alway Got Wrangler tires. We recommend the Wadsworth team highly.

  Art Flanagan
8 months ago
Oil change and tire rotation in le�than 45 min. Fair price.

  Chris Vignali
a year ago
Goodyear's brake inspections aren't actually brake inspections. They don't disassemble anything. This led to a massive oversight that put my son in danger.

  Ed Pabin
2 years ago
Good place for auto or truck tire related issues. Would give them 5 stars except they are not willing to work on unconventional tires like my 15 inch tire from my tractor front wheel.

  Josh Petroc
6 years ago
Don't go here ! Know I bought roadside and alingnment coverage then got nail in tire and they tell me I have no roadside and have no way to prove it ..Then rude to me when I say why would I buy alingnment and not roadside reply is why do people do anything in a very rude manner !...anyway love Goodyear tires but won't be back to this particular store!