AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gary Miller
6 days ago
A bolt came out of the bran new caliber that O Reilly sold us and we were broke down with my daughter and came to AutoZone where they were so helpful and gave us a back up bowl for no charge and one of the employees pulled his truck over next to ours and gave us free rain access to his jack and his tools to fix it so we could get back up on the road and running, these guys are awesome they helped us out big time thank you so much guys

  Kevin Krueger
2 months ago
Very helpful staff. They answered all my questions! They ran a diagnostic test for a check engine light. Found my issue and I was able to fix the issue myself! Thanks AutoZone!

  Za Rand
4 months ago
Made myself head down to my local AutoZone for two things: new brighter headlights (halogens), and to get my battery tested. The associate who helped me was professional, and kind. I sadly cannot recall his name. Surprisingly, my 12V battery passed. Near perfect health.

  Priya Morris
5 months ago
Every time I come into AutoZone in Vandalia, these people are amazing. They always go above and beyond. Today, Barbara and Tracy put all their grease elbow into getting these screws off my license plates.

  DeAnna Mackey
7 months ago
The older gentleman by the name of Frank helped me this evening was very efficient and quick about getting me taken care of. He was also helpful to the customer before me. It was a pleasure experiencing good customer service.

  Beth H
7 months ago
I stopped cause I needed a low beam light and it put in for me. Frank M. helped me and I learned few things. I appreciate the fact he was able to do this so I could work that evening. Thanks so much!

  Carol Duffy
4 months ago
The men that work there was nice and kind. They fixed my problem without heasating.

  Alexandria E.
2 years ago
The guys who work here went above and beyond beyond to help me when I came in with an unexpected car issue during a road trip! Tony was amazingly helpful and was able to find someone to come and help me with a repair when I urgently needed to get back on the road and no nearby shops were open. I could not be more thankful and I hope he is recognized for the amazing employee he is!

  Double A
6 months ago
Great custo service staff was friendly and punctual with helping.

  Marty Davenport
2 months ago
Great selection and great staff

  Carrie Hartley
a year ago
They were helpful and kind, explaining the windshield wiper options and cost ranges. I had no idea they would also put them on the car for us for free!

  Wendy Justice
2 years ago
I bought a battery at the vandalia location that was still under warranty that was showing acid build up on the negative terminal. Tony moody greeted and assisted imediately when Icame into the store. He tested the battery and determined it was faulty. I was able to get a replacement with a partial discount. He also assisted me to remove and replace the battery. He was pleasant efficient and very knowledgable. I was extremely greatful for the needed help and great service.

  ThatGuyNich
3 years ago
Check out the females in this place. Literally had two male associates just walk past me without even acknowledging I was standing in the store. No nod, avoided eye contact, after the one walked past me twice even I even pushed into his path to try and force an encounter, and nothing. I've left places for less, if they don't want my money or my business I'm sure the place down the street will, and right when I was getting that it's time to walk vibe. This very helpful and knowledgeable female associates approached me. She got me the help, part and advice I needed. I'd don't put names in reviews because staff changes and reviews linger but I'm very tempted just so she gets the acknowledgment. She was the only reason they got my money that day.

  Sandy Hesselgesser
2 years ago
These people are super, they always helpful. They even put my new battery in. I love going to AutoZone. These people work very hard to help you and do a great job.

  Chris Beafore
4 years ago
Went in Saturday and the manger of the store (so she said she was) was incredibly rude.She wasn't listing to me (or didn't care...or both) and had a extremely rude tone.When asked of she could use the "system" to verify a particular tool size she said it wasn't possible. I thought fine, no problem and moved on. So, she walked over to another counter and came back, rudely tossed a plastic sheet with loaner tools on the counter and stood there in silence for a moment. I said I don't need to rent a tool I was just hoping to verify the right size tool on a break part.She also had two young kids running around the stock room area which I presume to be hers (very dangerous)I reached out to the AutoZone regional office but couldn't speak to anyone. Likely due to holiday. I will be following up with them as I am angry that an employee treated me like trash and as if I was an inconvenience to her.A member of management represents the company and while this, in my opinion isn't necessarily a reflection on AutoZone, it is a poor reflection on the location/store.I will shop at other AutoZone stores but not this one, Solely because of her. I'll be going to O'Reilly's Auto parts across the street.

  Joe Browne
3 years ago
This used to be the only store where i got auto parts. They have changed personnel and the new people simply are not focused on the customer. I used to enjoy seeing Karen and Phil and they bent over backwards to help the home auto mechanic. I tried to return a product that had not even been opened and was forced to settle for a store credit instead of a refund. I just used that store credit to say goodbye to this autozone and will now shop down the street.

  Justin Ayles
10 months ago
I was running late to work but my A/C was not working. I assumed and hoped it was low on anti freeze. Its an hour long drive to work so not having it sucks so i tried to squeeze this fix in.Phil whitehair was very efficient. Showed me where my antifreeze was supposed to go and pointed out how the A/C was not engauging the belt correctly because it was pushing back and out the sides of the cans nozzel. Very effictive troubleshoot and teaching moment.Edit: several years later and I found my relay was bad and needed replaced. The mag clutch on the compressor wasn't getting a signal from the computer after checking the thermometer

  Herb Beck
2 years ago
Went here and bought an air compressor, it didn't work very well and was faulty and I had no problem taking it back as it failed to meet the air pressure that was stated on the box. The person behind the counter said they had trouble with that one I'm kind of wondering why they didn't say that when I bought it.

  Joy French
3 years ago
I went into AutoZone to check out my battery in my car because I had been told that it was going bad. A technician came out. Checked the car. And sure enough I needed a new battery. And thank God they had a military discount so my costs would not be overwhelming.

  Haley Martin
a year ago
I LOVE THIS PLACE, always amazing service and they have EVERYTHING I've needed, even the hard to find parts.

  Kyle
a year ago
Always been happy shopping here. Everyone is friendly and knowledgeable. Store seems to be kept well organized.

  Lauren Castle
5 years ago
Joseph the parts manager was so helpful in assisting my husband with changing my car s alternator! Helped give us the tools to do so since we were away from home when it went out.

  Heather Marr
7 years ago
They were awesome. We were stranded at the flying j's in are semi and first thought we figured out the part and he rushed it right over to us . It wasn't the right one he got us the number to the closest dealership. Then we needed a couple tools to do the job. And both times they were there in like 5 mins. Thank you so much for your help very much appreciated.

  Kyle Montgomery
8 years ago
Terrible. Needed help with windshield wipers, pointed me to the isle that was all. Didn't realize they came separate I figured 2 would come in a pack, (my fault) . Customer service did not even mention it at checkout and would not help me put the wipers on because it was raining outside. Needless to say I'll go to a different location for the other wiper I didn't get

  Cole Thorson
5 years ago
Generally I go to autozone if I need parts for any of my vehicles but I recently went to this store with the intention of buying a battery for my daily driver and had them do some additional testing to verify. But the guy that attempted, had long dark hair, to help did exactly opposite. Issues i had was hard to start but once it started there were no issues which is a classic battery issue. I went there and told him the issue and he told me it sounds more like an alternator issue. Saying that the battery has the correct voltage but didnt bother to test it for bad cells or any other issues. Then told me that the car starts off the alternator and runs off battery(wrong!) then proceeded to look up alternators for me even though i was insistent it was a battery issue. Decided to go somewhere else and got a new battery at a different store. Problem fixed.The other employees I've dealt with are generally good people and willing to help.

  K. S.
6 years ago
Benjamin Masters helped us with all our needs after our local Autozone gave us the wrong parts. He quickly exchanged them, got us what we needed and more. He was also very personable. Think I will travel the distance to go here from now on instead of the one on Salem in Trotwood.

  Ray Burton
6 years ago
I was having some battery issues with a battery that I bought them back in June of last year they had a special order because they didn't carry this brand of battery and they were so helpful put the battery on a charger and then they test the battery and they said it was bad it wouldn't hold so I had them to call the battery company that produced the battery explain to him what he had found out so thanks for the great service and the help the company agreed to send me a new battery at no cost to me thank you thank you and this store is located in Vandalia Ohio

  Bob McClintock
4 years ago
I use auto zone exclusively because they are knowledgeable, friendly, and willing to help. The AutoZone team has replaced bulbs and batteries for me, saving me time and extra costs. I will continue to shop Vandalia s AutoZone.Karen is an outstanding representative of the company and quite a mechanic.

  Terry Repp
9 months ago
Store was clean and the people working were helpful.

  Shelby Wright
2 years ago
Absolutely terrible. I went in to get everything for my brakes and they gave me the wrong parts as well as not everything I paid for. I am NEVER going to Auto Zone again. The worst part is it was the Manager!!