White's Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J A
a month ago
I needed a new work van, and the Transits have been hard to come by. I saw they had a vehicle on their website as I live out of state, and got a hold of Tony. Tony made the entire buying experience easier than I could have ever imagined! I got exactly what I wanted, and received more for my trade in than what I anticipated. The paperwork was a piece of cake, and I was in and out of the dealership in no time! Great people, amazing service! I will be buying again soon! This is my new Ford store from here on out!

  Connie Rhoads
2 days ago
This place was great. Clean facility, efficient staff and technicians. I was in and out in no time. I will be using them in the future.

  J Clark
5 months ago
Just bought a 2023 Ford Maverick from White's Ford. Staff was great! Knowledgeable about their products, more than willing to answer any questions. Sales experience was good - I'm a very 'no pressure sales' kind of guy and that's what I got.

  Thom O'Neal
3 years ago
Jack got me in, fixed my van and back on the road. I bought a brand new Ford Transit connect van and it had a bad battery that was boiling and smelled terrible....the service Dept got me in and fixed up with a smile and great service.I continue to use whites and after almost a year of owning my new van I am 100% satisfied with their service.

  Jane Martin
5 months ago
I appreciate the knowledge, kindness and expertise of Mark and other Quick Lane employees. They have done a wonderful job diagnosing and repairing automotive issues with.our four vehicles over the years. They are courteous, honest and reliable. Prices for services are reasonable and fair. Quick Lane is our number one choice when our vehicles need servicing. Thank you!

  Judy Kelchner
5 months ago
Service is fast, employees are friendly and very helpful. We will continue to take our cars here for service. Cost is very afforable.

  Eldon Holton
3 months ago
Third purchase at White:s and all my experiences have been positive and if need anything in future would not hesitate to return there.

  Dale Beachy
a year ago
Took delivery of a new F450 recently. Ben went to extra lengths to make sure I got all the available discounts. I was very pleased with how I was treated through the whole process.

  Red Bud Estate
7 months ago
Edit: The general manager did reach out to me and made a very generous offer. While we ended up not needing to take advantage of the offer, they did try and make it right.Our under warranty vehicle had 3 recalls, a leaking oil cooler, a rear passenger restraint module code and the hood rubbed when you opened it. We bought a first year model so these bugs were expected from us, so no worries there. We took it in June 28, I was told that it would be a few hours and it would be ready. This was told to me by a tech covering the service dept counter, not the service manager. After several days of no communication, I call and was told the tech was out that day with a back issue. Couple days later, no communication, I call again, oil cooler is on order should be here today. Couple days later I call again, part is here but tech is out with a migraine. Day 9, I call and service manager says "we ll have it done tomorrow". Call at noon on day 10, tech has a couple of cars before you he should get to it this afternoon, we ask to please call us if the car will be ready today or not so we can make plans. No call by 4pm, they close at 5pm, I call, tech still programming maybe done by 5pm. At 4:30, they call me and say it's done, but then the service manager then informed me that the service dept couldn't adjust the hood because they weren't a body shop. Never in my initial phone call for an appointment until 10 days later was I informed that the hood issue wasn't able to be addressed. I get the shop and the trouble code for the rear restraints is still there, I walk back in and tell the service manager, he looks at me blankly, says the tech couldn't replicate it. I told him the trouble code was up on the dash now, my fordpass app is blown up from the warnings. The service manager said he isn t sure where the tech is and just stands there looking at me. I say forget it, I m taking it somewhere else. He shrugged his shoulders. After posting my frustrations online, several people commented they have had similar experiences with the service dept

  Melissa Brown
7 months ago
The only reason this is getting 2 stars and not 1 is because they got my car less than 24 hours after I first called and brought me a loaner. Now this "loaner" is the issue. First of all...what major dealership uses a 2005 vehicle as a loaner? But the age isn't the issue really. It's the condition of it. It's nasty all throughout and trash as well as a half smoked cigarette on the floor. Check engine light is on and likely because of the somewhat loud exhaust. Not to mention, as hot as it is outside, the ac barely blows any cool air. Not even cold.I called and expressed my concerns and all they said was, that's all we have and we'll make a note of it so we can address it when we get your car back to you. Really? This is how you want your customers to ride when you have their car? I hope I'm able to give a better review when this nightmare is over.

  Amy Murray
8 months ago
I always get the best service at Quick Lane in Springfield! I drive from Columbus to get my car serviced here, because I know I will get the best care. Thank you to all the staff that make this happen! Kudos to you all!

  J. McNutt
9 months ago
The service department is always on their game, from timely appointments to staying on schedule for routine service to my vehicle. All of the people in the service department are friendly and professional. I never dread scheduling maintenance here because I know that their work will be dependable and efficient.

  Dawn Becker
9 months ago
I returned to this dealership because I had a positive experience before. However, this time was different. I felt there communication about the timeframe to diagnose car, final bill and extra charge for using a credit card was severely lacking.

  Richard Ebert
4 months ago
I have purchased 19 vehicles over the years from Whites and I have never been disappointed at the process, staff or service! They are amazing and I would recommend them to anyone looking for a vehicle!Edit: I have just completed my 25th vehicle purchase at White s Ford and have no reason not to continue to do so!

  charles gingrey
6 months ago
Update for 9-26-2023 visit...I took my Ford F-150 in for routine maintenance (Works Pkg) and everything went very smoothly, The team always does a great job working on my truck and are up-front and transparent on any issues that arise.The Service Team and the entire staff at White s Ford are always very friendly, professional and courteous!I am and will be a loyal customer of this dealership and highly recommend them for your new and used car needs and service. Top notch all the way!

  Larry Combs
a year ago
The building was clean and organized inside and out. I was greeted promptly and respectfully by Mark upon entering the building. The work was completed professionally, and on time, by the qualified mechanics employed by Quick Lane. I would recommend Quick Lane to any and all vehicles for service, Great Job

  Colter Hurley
3 months ago
Asked to have full size spare rotated in on my bronco. This was not completed and i had to go back in to request it done again. They did compensate for the next tire rotation to be no added charge, but i will probably not go back.

  Clinton Huffman
5 months ago
I Thought they All were Very Friendly and helpful about everything. Polite and respectful and courteous and helpful and polite

  brea681
5 months ago
Wonderful dealership. Always willing to help get you the car you want

  Joe Brown
2 years ago
Die hard staff to help you a new purchase or service or a nice cup of coffee and conversation while you wait on a repair

  Larry Woodruff
7 months ago
Great place to get your vehicle serviced! Friendly folks who get your vehicle back to you when promised! Highly recommend!

  Sheri Baker
5 months ago
Bought a great car there! John and Gabrielle were very helpful!

  Tom Spradlin
2 years ago
I had a wonderful experience buying my new vehicle here! The staff was extremely genuine and nice. They remained open past close just for me to finish my dealings and were quick to get me out the door. Janet and Leah both took tremendously good care of me and went well above and beyond! I for sure will be a repeat customer any time I need a new vehicle!

  Noah Spires
a year ago
Purchased a new truck here about a week ago!No pressure from the sales team at all and they got me exactly what I wanted.Friendly folks in all of the departments I worked with (sales, service and finance)When I picked my truck up after being prepared for sale, it shined like a Ferrari.Perfect experience!

  Susan Sprinkle
8 months ago
Excellent service at quick lane location on First st. I scheduled online but it was actually scheduled at Whites in Urbana. You need to call the quick lane location to schedule.

  Bob
4 months ago
Alex was extremely helpful in finding the perfect vehicle for my son

  Robert Butler
2 years ago
This dealership used to be my go to place. But not anymore. These last few years they can t even pick up the phone to call the customer to let them know they can pick up their vehicle. And this is just not a once occasion. My vehicle has basically lived there for three months on and off. And never a phone call to say hey come get it. And their technicians can t even find the problem. I have to physically go there and show them the problem. And if I m not there to show them the problem they can never find it they just give up. And of course it will just sit on the lot without a call. I ll be trying Beau Townsend hopefully they got some competent people

  Pam Cottrel
2 years ago
Problems with the power steering in my 10 year old Escape had most people baffled but Quick Stop had one person who had the expertise to take the malfunctioning item from the steering column. It was much quicker than I expected and reasonably priced. The waiting area was comfortable and warm, but I didn't have to wait long. I felt like the staff genuinely cared about getting this problem fixed. Thank you.

  Cecilia Wright
a year ago
Their service department is a joke my husband had to pay $2200 for a repair that wasn't even the problem in the first place. Come to find out after taking it back up there due to it making the same sound ..it was only a $500 and something dollar fix. We asked them about the first repair that cost us $2200 and they said: well you would've needed it in the future. They asked my husband if he wanted to proceed with the $500 fix he said no. And just to clarify when we wanted to speak with someone in management they said someone would give us back a call backwe still haven't heard back. White's for service apartment is dishonest

  Mary Parsons
2 years ago
We were greeted when we stepped into the dealership immediately. When we told the salesman which vehicle we were interested in, we were taken to it and allowed to examine it. Then we talked price. Our first two offers were rejected. One day later, we made a third offer, which was accepted.The whole procedure was friendly and quite prompt. Later that day we took possession of the new truck. I would recommend this dealership for their service.