Taylor Automotive Family

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sheila McKinstry
7 months ago
If I could rate Taylor Kia of Findlay ZERO stars I would. I ve tried everything possible to be diplomatic but at this point I just want to absolve my business with Taylor Automotive Group. I purchased a 2019 Ford Edge Titanium on 3 March in Findlay while visiting my parents in Fremont. The sales team exceeded my expectations. But I should have known something was up with the car when it had to be delivered because they found a bolt in one of the tires and the tires needed had to be ordered. After a few days, the car was delivered to my parents home in Fremont. My Father drove it and noticed that the transmission shuddered while changing gears. I contacted the dealership immediately. Unfortunately it was the weekend and I live in Dayton and we couldn t line up times to bring it in. I was advised by Rich to contact the warranty company as I more than 50 miles from the dealership. By this time it s May (TWO MONTHS since initial purchase) and it s at the mechanic. The warranty did cover the transmission, the mechanic confirmed that the transmission was shot upon inspection. So Taylor sold me a LEMON?!! Then sold me a warranty I didn t need as I still had a warranty with Ford that I found by a simple VIN search.I contacted the GM Jim Welch at Taylor Kia as I ve been without a vehicle since May. All I ve asked for is a loaner car until mine is fixed OR just take this one and cancel my loan return my monies and allow me to deal with a dealership who actually deals with customers fair and just. I reached out to Steve Taylor.. I haven t heard back. I m paying for a car I can t drive and Taylor Kia knew it when they drove it when they drove it to Fremont. The gear shudder has been apparent since they dropped it off. Bottom line this will be corrected and make right. I have enlisted the help of community Leaders and the Attorney General s Office.

  Amanda Slovak
10 months ago
We had an exceptional experience with JJ. We had an accident with our 2023 Kia Rio a week ago (bought originally from Taylor Kia and JJ in December) and JJ hooked us up again. He s an amazing salesman and will work with you and FOR you when it comes to banks and their approval process. Even with very little money down, he wouldn t stop trying to get us approved until we were, WITH terms that were agreeable. If you re in the market for a new or used car and want a salesman that understands your unique situation, go see JJ (Jameel Jomaa) at Taylor Kia. JJ you have customers for life with us! Amanda & Bradley Zasada

  Eric Parraz
a year ago
I would rate 0 stars is it wasn't for the salesperson personality. They charged me $5000 over the sticker without my knowledge. The finance manager said he had to hurry because he was missing his daughter bday party so he never went over any line item with me. Very unprofessional. It was on a Saturday I was there. When I went home and looked over the final price because no one at the dealership explained line item with me I was very upset. I had to go back to the dealership and demand my down payment back of $5000. And of course they refused. It wasn't until I threatened to sue and call the news that they finally lower their price and wrote a new contract. And that wasn't the end of it. They decided to charge me an additional $700 pre dieum without my knowledge. NEVER GO TO TAYLOR AUTOMOTIVE

  Ross Chaban
a year ago
I have purchased multiple cars from your company. Because of the poor service from the service department and the service manager not calling me when I requested he do, I will no longer be a customer. This was the Pburg Hyundai site. I will also be contacting Hyundai USA with my concerns.There are many other car companies in the Toledo area. Yark will be getting a call from me

  Robert Goodson (Bobby)
4 years ago
I'd give 6 stars if I could. JJ was awesome, he bent over backwards to get me 2 brands new cars at a great price. He even delivered the second to my home because my wife was stuck at home with sick kids. Took longer than I planned but the whole staff kept me engaged and entertained the entire time. I didn't realise how long it took until I looked at the clock on my (fancy new) display. Most enjoyable car buying experience I've ever had.

  Paula Kirkpatrick
2 years ago
I purchased a brand new vehicle and they put the VIN number to a different car on all my paperwork. This led me to insuring someone else s car while I drove around unknowingly with NO insurance and fictitious tags. They also set up my Bluelink account with the wrong VIN # so the app to the service of remote starting the car don t work either. I ve reached out for 3 months now.... I m done dealing with the dealership staff. I WANT TO TALK TO STEVE He is well aware and has been for over a month that I want to talk to him for resolution and possible customer recovery... but he won t reach out to me. HORRIBLE CUSTOMER SERVICE AND THEY ARE IN THE WRONG!!

  Kimberly Snyder
4 years ago
The service department staff is awesome! I had A/C issue with my 2019 Jetta. I took my vehicle 2 months after purchasing the vehicle last summer to a VW dealership close to my home last summer and was told I had no issues .As summer is approaching, I decided to take the vehicle to Taylor VW and sure enough I had no A/C! Phil Price took good care of me and told me I had a warranty issue with the A/C and gave me a loaner for a day. He and his staff treated me with great professionalism and awesome customer service. Thank you so much and thank you Mr. Taylor for telling me about Mr. Price!

  Allison Sanchez
4 years ago
My family and I had a wonderful time at the Trunk or Treat event that was held there! Even with the massive crowd I was able to speak to numerous employees and even was able to talk to Mhartez about my options when buying a car in the middle of the event! You will definitely not find service like that anywhere else, I will definitely be back!

  Marianne Longo
5 years ago
If I could give Taylor Automotive countless stars, I would. Gilbert Hadden exceeded all my expectations! Gil and his assistant Macaela could not have been more customer centric. They answered all my questions, were fair in pricing, were responsive and helpful. The service, knowledge and care of this company is exceptional. I am over-the-top pleased with my experience and would recommend Talyor Automotive Family to everyone. You need to go here to buy or lease a vehicle!

  Joe Ramirez
6 years ago
Broke down right after purchase. Told to get a tow truck even though I just bought and was a block away from dealership.tried to return.. exchange..get it fixed etc.. nothing has happened but numerous attempts for them to repair which only led to more problems and original issue is still there.was told by service advisor to wreck it since I had full coverage.maybe he was joking but maybe I wasn't.get the run around from anyone that is supposed to be higher up and shuffled around to other people.never again

  Jodi Goodson
4 years ago
When my husband called and said he bought 2 cars I was a bit upset, but he did good and JJ got us a good deal. He even personally brought the paper work to me so I could sign, instead of asking me to come in! Talk about great service

  JOHN STEVENS
6 years ago
after looking for cars i found the taylor auto family. they helped me finda car i want and walked me through the process. Toledo Vapors leaving a bad review from their business page is LAME AF. Vague review sounds like you wanted something you cant have

  Aaron Harris
4 years ago
My welcome to the Taylor automotive family letter said your satisfaction with the dealership is my first concern if for any reason you are not completely satisfied with your experience please contact me I did try to speak to the assistant and she kept giving me back to Taylor Cadillac who never returned my calls nor my refund since March on a protection that only works in Ohio and I live in Michigan was told I would get my refund in several days been two months received a check couple of days ago for only half once again call the dealership no response as you can see I m Not Satisfied

  Isreal Diaz2
6 years ago
I got jeep liberty from Taylor Hyundai in Perrysburg and Chad Hamlin help get a REALLY good deal ! He also help my friend and cousin a car when no one else couldn't help but he got us all in car thanks a lot Chad Hamlin

  Karla Geyman
2 years ago
I love merry Cadillac CT5. Working with Singh at Taylor made the process of buying a new car very easy and smooth.

  Darren Sims
5 years ago
Never did I think I would ever be able to get a new car the dealership worked five and a half hours with the bank and at the end of the day I walked out with a brand new vehicle with only 24 miles on it I'm truly blessed for all their hard work thank you and I look forward to doing business with you again.....Amy adhforf

  Kathy Hooker
2 years ago
Constant phone and text harassment until I threatened to contact my attorney. This company/sales jockeys can't take no for an answer. Very cocky, very pushy and a bunch of LIARS

  Bryce Blair
2 years ago
I found his bills that he makes for the dealership and thought they were funny.

  Casey L
6 years ago
These guys went above and beyond to take care of me. Don t see any reason to shop elsewhere in the future

  OFFICIAL Google Review
6 years ago
Do NOT Even Go To ANY Taylor Dealerships. All You Get Is Lies, BS. Pure BS, Just About Criminal.

  irish dawski
5 years ago
Terrible cars. Terrible experience. Car is a lemon.