Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Vincent Jacobs
a day ago
To anyone reading the reviews of this business, please read my two reviews. Rick(the owner) keeps having his own employee write reviews as to make themselves look better. They claim my car was in disrepair and that my car was too old to work on since it was made before 2010 when that was not the case at all nor did they say this was the case until the situation was over. I took pictures of where they abandoned it, and the condition of the car. besides for rust on the fender and on the extra set of wheels i had on, there s no rust anywhere, especially not the undercarriage. My car was NO WHERE near being rotted out or a safety liability, as chad keeps trying to claim. after running to go get my car in the rain after they abandoned it in a parking lot of an abandoned school building, I brought it to another mechanic that fixed the issue in 4 hours. I ve had the car looked at multiple times by other mechanics and Diamond auto is the first one to claim that its a rust-bucket . They only started claiming it was a safety liability after they got mad at me, for literally calling to get an update the day they SAID theyd have it done. I do want to add that they claim to have refused service, when they quoted me the day after I brought it and said they d have it done by that Friday. Nobody refused service. This situation only happened because I called to get an update on the car the day they said they d have it done and you started throwing a fit that my car was leaking on your lot and that it was a piece of junk and that you had bigger jobs to worry about. Then started yelling at me when I said it was wrong for you to have wasted 3 days when I couldve found a better more qualified mechanic in that time period. Not once did you say anything about a rusty frame or rusted oil pan(both of which are not close to being rotted out btw. I ve had multiple QUALIFIED mechanics tell me the car is in good shape and that s it s unbelievable that a business could act in such a way.) until after I said I was going to leave a bad review because of the situation. Not only are you lying to your customers about what happened, but you re trying to make me look like the bad guy!! The fact that you have to have your employee make a review to defend yourself when you publicly called my car a piece of junk AGAIN online is unreal. Your responses to your customers speak volumes. Karma is real. you re twisting the story completely and I truly hope you run out of business for how you act. I m 20 years old and act more professionally/mature than your business. truly an unbelievable experience all around. 0/5 stars, please stay away!!
Larry Raines
3 days ago
I was having a electronic problem with my 2011 Chevy Equinox it would drop into reduced power mode. I had taken it to several electrical shops in town and they would keep it for weeks if not months of call me 2 weeks later to let me know they don't know and for me to come pick it up. My mechanic recommended Diamond Auto, his nephew Chad works there. Rick, Chad & the crew got me back on the road in a week and she drives like a new car. Honestly, hard working, good price. Thanks fellas Sincerely Larry Raines III
Chad Boyer
3 days ago
One scorn customer has multiple friends driving ratings down I promise you this is a great shop honest as it gets good or bad Rick shoots it to you straight some people can't handle the truth vehicles are replaceable tangible items for a reason they rot out fall apart no matter who owned them previously and as good business if you car is in horrible shape not road worthy unsafe we do refuse to work for our safety and the safety of a customer we don't make a living off cars we don't work on so it's not what we want to do we do this because it's the right thing to do unfortunately you can't tell some people it's time to junk your car you're. Ready for a new one . It is what it is not saying you can't take it somewhere else and get fixed because a lot of shops other people will not mind taking your money on a car that could fall apart a week later or worse get someone hurt safety and honesty is key to everything we do at diamond auto not doing a service is not considered ripping people off charging for a duct tape job is and that's not much different then repairing a junk vehicle.. we see them almost every day we live in the rust belt you gotta understand cars aren't meant to last here
Nicole A
6 days ago
I have been coming to Diamond auto since they have opened in 1990. I ve had nothing but the best service and upmost honest repairs. As I look at some other of these last 10 reviews before me I realize it s a bitter person just trying to lower their review ratings. So if you want an honest review look beyond the last 10 and it s obvious it s one person having others target Rick. He is a very hardworking honest mechanic and it s unfortunate these so called people would degrade him as his followers for over 34 years would know better. Keep up the good work. As for the continuous bashers .get a life. To call him out for being a girl and Mexican he has a very diverse customer service.
Michael Cruz
6 days ago
Caught this guy using a socket wrench on one of his employees while they were SUPPOSED TO BE WORKING ON MY CAR! I quickly ran out of the garage where they were performing and when they chased after me, they insisted I signed an NDA or else they were going to press charges for defamation of character. Definitely will NOT return and felt the need to warn anyone who s willing to listen to a victim
Hannah Alvarado
6 days ago
the owner of the shop sent me a very vulgar email stating that my car was gone beyond repair with many other profanities that i will spare your eyes from. i then took it to another shop and my vehicle was fixed in a day. do not support these people!!! they are very rude and unprofessional. i think i was targeted because i was a girl or perhaps mexican as much as i hate to think it
landon turner
a week ago
Worst auto shop ive ever been to they lied about what was wrong with my car and charged me 1,000 dollars more than what it should have been to fix the problem
0 Elite
6 days ago
Did homeboy dirty .these guys lack effort into fixing simple fixes instead they will call something junk cause they don t want to work on it
Ambrose Craddo k
a week ago
Don t go there, they over price, had horrible attitudes and didn t even fix my problem (a leak on my trans) id give them 0/5 star if I could
Vince J
a week ago
Treated my passed away father s car with disrespect, and put my job on the line in the process due to a very unprofessional incident on their end. Wouldn t consider giving them my money again
Beth Tuite-Jeffrey
2 months ago
The owner had been very helpful & accommodating with my repair and handled the insurance adjuster who was there to process my claim.
Erik Shauger
6 days ago
Horrible experience rude profanity unprofessional take your money somewhere else that your problem will actually be fixed and won't dump your car
Salvatore Cellura II
10 months ago
Rick and the team does excellent body work as well as maintenance! I couldn't be happier with the work they did on the chipped paint on the side panel and hood of my vehicle, not to mention the great job they did on buffing out the surface scratches I had all over my vehicle.I trust them with all of my auto repair needs. I can't recommend them highly enough!
Melissa
a year ago
I was referred to Diamond automotive by a close friend Evie!! Rick senior and junior are really great people! They fixed my car and gave it the best paint job ever, so far better than the factory job I leased it from!! I will continue to refer everyone to these gents!! Thank you for everything, my car looks and drives amazing!! You guys are the real deal!!
Alex Do
6 days ago
Resorts to leaving cars in the middle of nowhere if they re to old to work on.
Kathleen Hileman
a year ago
My car has over 150k miles and hasn't had enough attention over the years... she's the ultimate mom car - works hard, not a lot of care. I put off the needed shocks/struts on the back, even though they were DEAD, because I didn't know who to trust. Rick @ Diamond Automotive was recommended to my daughter, who had a great experience, so I called. He gave my car a full evaluation, estimated what needed to be done now, and what could wait a bit, then gave me a more than fair estimate. It was done same day, and my car rides so smoothly now that it feels like it's brand new. He put together estimates for the other things that need to be done, discussed what my boyfriend can do (wasn't even bothered by that, which I appreciate) and now he has a customer for life. He also did a few minor body repairs for me, just to tighten things up, at no charge. Having an auto shop I can trust and that does wonderful work is amazing! Thank you!
kevin korbus
2 years ago
Strongly advise going somewhere else. They lost warranty paperwork i had to resend them and kept my car for a week before ever getting in contact with a warranty inspector. Extremely forgetful, they will never call you when they claim they will. Completely unprofessional please save your money and go somewhere else!
Eric Smith
4 years ago
BEST shop around!! I drive from Michigan to take my vehicles here. Very trustworthy. Even went above and beyond and fixed my window switch at no charge.HIGHLY RECOMMENDEDFrom: Eric S.
Alfred Hattery
5 years ago
The staff is very friendly. They are honest and trustworthy. I would let my family who doesn't know about there vehicles bring them here. They tried telling me without looking at my car what was wrong (as it is a cadilCad which has problems when the tow company said to be typical) when they were wrong they told me what was wrong and the price was fifty percent less. This usually wouldn't bring as much joy to me but I had told them to do the other thing and they told me it was good. So this saved my money which they could have pocketed and I would have not been any the wiser.
Rachel Cress
3 years ago
I used a shop in my own town for several years until someone recommended Diamond Auto. Now I drive 45 minutes to get my car repaired because the only place I want repairing my car is them! Super knowledgeable and honest technicians as well as great customer service. Thank you, as always for all your help!
Jay Bee
a year ago
I'll let ya know right now I'm one of the pickiest MF around ! This shop has done numerous things too my vehicles Paint , body ,engine etc : they are all truly the best of the best and this is a true DIAMOND only the finest ! Thanks for all the hard work and dedication team diamond
Mikey Johnson
a year ago
had work done on my truck and im not happy .. had a gas tank leak they said they fixed it by put in a new fuel pump and it still leaks.. had them put new rear diff cover on and it leaks.. do not use this place
Ken Colditz
a year ago
Great repair work at a reasonable price. Very honest. I always recommend it to friends.
Sherry Masiulaniec
a year ago
Have been dealing with Diamond for several years. Excellent work and fair pricing . Definitely a 5 star auto shop !!
calvin blackmore
2 years ago
Most intelligent mechanics in the Toledo Surrounding Area. I've had American and Foreign cars, I have good friends that are great mechanics in this industry but This is the place to go , they always get it right!
Tyler Baird
4 years ago
Rick and the rest of the guys that are there are some of the most honest guys you'll ever meet, I can guarantee you won't find a shop that takes more pride in their work like them.
Josh Way (Duck)
3 years ago
We trust this auto shop with our fleet of vehicles at work. Great service, knowledgeable staff, fair prices.
Todd L
2 years ago
It was so satisfying to find a repair facility that puts a time and effort into finding the cause of a an issue instead of throwing parts at a problem, they have my business for life.
Ted Pinson
a year ago
Very professional and very happy with the repair work. Another happy customer.
Ryan Brinkman
4 years ago
I ve taken both of our cars here, foreign and domestic, and they have done quality work at a great price