AAA Tire & Auto Service - Sylvania

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Richard Booth
a month ago
I took my car in on a Friday morning and they were able to troubleshoot what was going on with my car. I was pleased with the service and their ability to get my car back to me in time to go to work Monday morning. I didn't have an appointment, so I was ecstatic that it was ready before closing on Saturday. Definitely recommend AAA for service and repair work. By the way, I'm not a member of AAA. Thanks again for a great experience with you AAA!

  Eric Wiltshire
7 months ago
I have had service done on my vehicles at various shops all over town. From small mom & pop shops to Belle Tire and several Tire Man shops. This AAA center is by far the best auto service experience I have ever had. The service advisor, manager and lead technician are the absolute best in the business. I was impressed by their transparency and willingness to meet my needs. I highly recommend this location.

  Heather Gust
5 months ago
Triple-a Triple A replaced and installed my battery less than 12 months ago. When I called them and told them that my car's not starting. And it is the battery. They said that I could drop my car off to them and if they could look at it at some point throughout the week, then they would call me and let me know. How am I supposed to go a whole week without a vehicle? I have triple a I have roadside assistance Etc and yet I had to go through a different company battery wholesale.Who had my new battery installed in and out in ten minutes.And it's messed up because I still have a warranty on the battery that AAA gave me. But instead I had to go pay for a different battery from a different place.I suggest BATTERY WHOLESALE ON CENTRAL FOR ALL BATTERIES.

  Barbara Johnson-Taylor
5 months ago
Thanking Service attendant Kevin for his assistance in helping me. I locked my keys in my running car. He saved the day for me on this Thanksgiving Eve. He was very efficient and helpful.

  Douglas Wright
3 months ago
Road service is good but would never use any of there other services they are a complete rip off ! Lost a lot of money with them and just get treated rudeupdate : they respond with an email below that tells me to call a phone number that is just a recording with no one that calls me back

  Scott Anderson
8 months ago
Was told my tow would contact me within 20 minutes with time estimate. Over an hour later, I had to call the automated service to see that time frame was for 3 hours later (I m wrecked on the side of I75). They had told me on the phone it should be within 60 minutes.Three hours later would have been 7:15. They called after 11 to inform me of a delay.I will always pay the extra to get my car off of the side of the freeway. State highway patrol will not let you leave your car on the side of the road. Signing up for membership was a waste of time and money today.

  Grace Sue Morgan
2 months ago
Went here for the travel package and got some great assistance for our cruise.

  Samuel Tao
10 months ago
While the service was quick and prompt, I'm a little angry that the cashier refused to honor my $15 off oil change coupon. I still had time left on my oil, but decided to schedule the change to take advantage of the coupon. I might reconsidering taking my car here for oil changed in the future.Service: Oil changeService: Oil change

  veronica henderson
a year ago
After my first incident with them telling me they can t drive my car because it had low fuel, they then wrote my gas less than what my car was reading and even the photo they took showed how much gas it had. I go back for an oil change and back brakes, they didn t even do my brakes like asked and then they rescheduled me for my brakes the following week which was today. They also kept my car from 10 am to almost 4pm when they said the car was ready.They gave me a discount today on the brakes after they up charged all the prices, I have my original paper with the price and lied to my face about it!NEVER again will I recommend this place after using them for over TEN YEARS.

  William Pooley
2 years ago
Was directed here after my tire supplier recommended them. They were able to fit me into their schedule quickly and I was off with my new tires! Admittedly - there was a minor issue with the installation but the team was quick to respond and the correction was done the next day. Very happy with the service and the waiting area is definitely better than the other options in the area. Thanks to John, Jack and team!

  Patte O'Connor
2 years ago
My steering wheel indicator light went on and I could hardly turn my wheel. I called them immediately and spoke to Jack, the manager. He told me if I could get my vehicle to the shop, to do so immediately. Jack is very honest and upfront. He informed what the potential prognosis might be. The cost was going to be high and the timing to repair, long. I left very concerned and upset. We spoke later in the day and somehow the issue was not present. Again, Jack was so helpful. He told me things to monitor and also gave me more information about the problem that he personally took time to research.As a single woman, I have so much gratitude for Jack and the way he handled the situation. He made me feel reassured and conveyed a sincere concern about my problem. In these times, it s a rare find to have the sense a genuine person who is truly concerned about providing exceptional customer care and service. I highly recommend.Service: Auto engine diagnostic

  Richard Simon
8 months ago
Our tire pressure low light came on, We stopped at AAA and the guy stopped and filled all our tires for free . Awesome service!! .Thanks again...

  Steven Rice
a year ago
They do good work however the car repair service lady (id rather not use names) has a rude and condescending tone to her voice. I'm not sure if it's intentional but it bothers me and my girlfriend enough that we won't be back.

  Floyd Boatman
4 months ago
Disappointed because I had to mention about getting $20 off my renewal...not cool

  Sharyn Haggerty
9 months ago
After 4 visits to fix a check engine light and an 800 dollar repair the car is now idling roughly which it didn't do before the repair. Also had a bad experience with a battery. Won't go back

  419 Driver Education
a year ago
The Auto Service Center is AMAZING. They are always communicating with us on our vehicles can't ask for better work. Thank you Jack Vaughn and all at AAA.Services: Tires, Tire rotations, Brakes, Auto maintenance, Battery, Oil changeServices: Tires, Tire rotations, Brakes, Auto maintenance, Battery, Oil change

  Chrissy Jo Clarke
3 years ago
I don't usually write reviews but my service today was one that needed to be shared. My car literally died on me and was at a shop that was givin me a ridiculous price and time frame for my repairs. I've never been here before but decided to give them a call and Jack answered and listened to my problem and was able to give me an amazing quote. Now, I was stuck at home with the kids but I was able to have my car towed and delivered here AND have alll my repairs done within a few hours! I am so pleased with the ease of such a stressful situation. My husband and I plan on returning for all our future needs!! Thank you much again Jack. You guys are awesome!

  P MayB
4 years ago
The people here are wonderful. They not only towed our car but helped us get it to another location when the owner of the car was in the hospital. Their diagnosis of the car problem was spot on as well- a local dealership failed to fix it properly which is why it was towed there in the first place. Thank AAA for all your help and patience and truly representing AAA as a company that is there to help the customer when in need on the road. Their kindness and knowledge was extremely helpful.

  Joseph Keblesh
5 months ago
Very helpful in many ways. My wife got passport photos there.

  Sherry
a year ago
Not the Tire Auto Service. The actual AAA Central Ave. store. The phone system is totally a mess and no one answers the phone. New phone system more than sucks. No customer service and I do not plan on renewing my membership when it expires. Zero Stars should be an option.

  Bill House
3 years ago
Went there with my sister she got an oil change an her tires rotated. They looked everything over even filled her whipper fluid. The price. Wasn't that bad eather.Yes l will send people here the staff was great.

  Sarah Swan
3 years ago
Tried to get an alignment on my Dodge Journey. My husband went in and the sales lady, Barb, told my husband that we were outside our warranty from our previous alignment. That was fine, my steering wheel is crooked and we needed another one. She went on a rant about how its recommended to get 2 alignments a year and we were outside the warranty. It was again addressed that we wanted to purchase another alignment, but she would not ring him up. We then left and will not be back.

  Barbara Halliwell-Luck-Sidlar (Barbara Luck)
a year ago
I've been a member of AAA for a long time! I like the friendly service staff members and discounts on Cedar Point tickets for my family. Highly recommend!!

  Cher Hunter
3 years ago
Ok, here we go. I have NEVER been treated the way this guy, Jack treated me when I had to bring my car back in for the same reason I had it there 3 weeks before. $850.00 and steering went out again in 3 weeks. I won't go through what he was saying and how he was behaving. Too much! Just know that a person in customer service should Never treat anyone the way he treated me! It was scandilous! I've never posted anything like this! Never. Someone needs to do something! Don't know what to do??

  Benjamin Savino
4 years ago
Had a flat tire on my SUV, and called AAA. The driver, Carl, was fantastic. Was at my house in about 30 minutes, and had the tire changed in about 10 minutes. I am happy to say that I have been a member for 47 years. Now I know why, worth every penny.

  Dick Willie
a year ago
Super cheap oil change. Staff was super friendly. Communicated well. Unbelievably efficient. Definitely recommend

  Tiffany Spurgeon
a year ago
After being inconvenienced by another tire/oil change company who wanted me to wait at least 3 hours, I called and Jack, the manager, got me right in and out in less than an hour. Couldn t have asked for better service!Service: Auto maintenanceService: Auto maintenance

  M Hasse
a year ago
They don't stand behind their warranty. Argumentative and rude to customers. Too many other good repair shops to have your vehicle towed to.Service: General repairs & maintenanceService: General repairs & maintenance

  Carl Holzhauer
2 years ago
EDIT: Removed my original rating and review because I have to go back, due to my brand new tire leaking air. Not only that, they tell me they're busy and might not be able to get it done. No, that's not how it works, you fix your mistakes first.When I called for an update, I was told the same thing, that they "might" get to me today. Not at all impressed, won't be going back

  John Charles
3 years ago
Best place for all your automotive needs, recommended to family and friends.The guys at the front counter are all awesome and helpful.The young ladies at the front counter are also very nice and helpful!!Best place to go if you need repairs or travel information + insurance.