Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jocelyn Schartiger
5 months ago
My friends and I haven't had the best experiences at Joe's, personally. The prices (especially compared to other auto repair shops) are just really high.They did some work on my vehicle, and then I took it to another shop to finish some other things that needed to be fixed (because I literally couldn't afford to have Joe's do it all). I showed the other shop my receipt/items fixed from Joe's, and they were truly shocked at the price I paid.My friend went to Joe's to get something on her vehicle fixed and had to take it back about seven different times to fix the SAME issue.While they are relatively nice and did what they could to rectify my friend's issue, I would just highly recommend looking at multiple different options/prices for your auto repair needs before settling on one.
Andrea King
5 months ago
From the initial call in to Joes all the way through the tow process - the experience was as painless as possible. The gentleman that answered the phone was nice and knowledgeable, the driver (I believe Brad) was professional, quick, patient, and had excellent communication. The cost was just under a third of another quote I received (moving a car less than a mile to my home), which was much more affordable. Joes will be our go to moving forward.
Peter Kirk
2 weeks ago
They were honest about my cobalt being in a condition that was not worth fixing and showed me the reason why.
BR Rupert
2 years ago
HANDS DOWN THE BEST!My family and I have moved 8 times in the past 15 years and finding a trustworthy, reliable and fairly priced mechanic when we move is hard. We had tried some other local mechanics and we weren't happy with the work that was done for the price that was charged. We left feeling ripped off.That's when we found Joe's.Listen, if you want to go somewhere that treats you like family, go HERE. I feel like I'm getting advice from my older brother or dad when I go here. They give it to you straight. Even the gal at the front desk feels like I'm talking to an old high school friend.We've had minor and major repairs done on both of our cars (2006 Ford w/ 300k miles and 2013 Honda Van 120k miles) and I've always been satisfied with the quality of work done, the turnaround time, the recommendations they've given and the customer service. And I've always been pleasantly surprised at the price. It's always felt fair and honest.I won't go anywhere else and don't think you should either.Thanks everyone at Joe's for keeping my cars running and entertaining my crazy questions!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Auto A/C replacement, Wheel alignment, Brakes, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil change
Andrew Durbin
7 months ago
Biggest hack job I have ever seen. Showed up unprepared to an accident. Don t care for your property. If I could do negative stars I would.
Christina Loftus
2 years ago
Joe's was recommended to me by a friend because I urgently needed my brakes changed and the shop is close to my work. I am grateful that they were who I chose to use. They got my car in ASAP since I advised that I pretty much had nothing left for brakes. They were quick and efficient. They were also very upfront about the price, with the reassurance that they would still contact me prior to proceeding with the repairs. A lot of places wouldn't quote me an estimate, even though I was very adamant that I knew that more than the base issue may be wrong with the car, therefore costing more. But I really just wanted to know the starting point and base cost for what I was mostly sure was wrong. They were very upfront with this. This has been weeks ago now and I have not had any issues. I waited to leave the review as I had seen other reviews where people said that their repairs failed. I have not found this to be the case for me. I will definitely be utilizing them as my go to mechanic from now on.Services: Brakes, Oil change
Lyndsey Gvora
2 years ago
Great experience. The mechanic got in the car and rode with us so he could listen to the noise our car was making and ask questions about what we were experiencing. The shop was good about communicating when the repair would be finished, and they were up front with us about the price. The price seemed fair. I really appreciated that the staff treated us with respect, which isn't always the case at some garages. We will be back!
Matt Romanovich
a year ago
Police must work with them on scamming citizens of stow. Truck was towed for expired tags. Joe's auto was called and they charged me 300 dollars for a tow 5 miles away from their location. Tact on a bunch of random fees and even charged me storage fees. Never will trust Joe's Auto for anything.
Megan Willaman
2 years ago
Don and the crew at Joe are some amazing people! I came across Joe s when I moved to the area a little over three years ago. They are always taken the time to explain what is going on and what honestly needs repaired. Even as far as walking you back to visibly show you. Today the went above and beyond! I came in with an unknown transmission leak. Their wonderfully kind receptionist giving me a ride home and back. They did repaired and explained what happened and cleaned it in a short amount of time. I am super grateful to them and will be a customer for life! Thanks again!Services: Steering & suspension repair, General repairs & maintenance, Oil change
Karen Jones
2 years ago
Joe s automotive saved the day!Somebody cut the catalytic converter off of our RV just days before my daughters wedding. Since the wedding is outdoors we need to use the RV for her to get dressed in. The team at Joe s went to work quickly to get me an estimate, even drove to the location of the RV. The price was great, the service was great, the people are amazing. Will absolutely be visiting them again for any of our automotive repair needs.Service: Exhaust
Phil Evans
3 years ago
First time customer and EXTREMELY satisfied. Paul (owner), Don, and the crew far exceeded my expectations. They were friendly, fair, timely, and spot on with the diagnostic and repair. I have never had a car repair experience anywhere close to the service Joe's Auto provided. We will definitely return again and recommend to all our friends. This place is a gem!!Service: General repairs & maintenance
Kelsey Habeger
3 years ago
Joe s did an amazing job on my car! The services offered estimated at $200 lower than other auto shops nearby. They were professional, friendly, got my car in, and finished in no time! When I picked up my car it was $100 less than their estimate too! Amazing speed and quality of work and great prices!Service: General repairs & maintenanceService: General repairs & maintenance
Hunter Overstreet
a year ago
Reasonably-priced shop with great service and people.Edit: I wanted to revisit this review to make sure I gave some more information. I've never had better service or been treated better at an auto repair place than at Joe's Auto. I've since moved away, and wish I still lived close enough take my car to them for any work it needed. They helped me immensely while I was their customer, and I was never even a big spender with the work I had them do.
Imtiaz
10 months ago
Towing 175$ from Kent, plastic wrap which was falling off 40$ was never asked, kent police sent my car there, process fee 50$ blah blah for 28 hours was 373$, can you give a discount , we have a business to run! My friend was charged 80$ for towing for battery replacement by one company.
Frederick Harmon
a year ago
Was on a jobsite and axel snapped on a truck. AAA had Joe's Auto come out to tow it but their driver must not have wanted to get a little mud on the truck. Sent them packing and had another company come in and had no problem picking up our truck and fixing it. Joe's will be going the way of City Towing in Kent before long. Good ridden...
Josh Kass
5 years ago
Outstanding customer service and prices. They take care of their customers and treat them like people instead of numbers and $$. Great company!Update: 2018:Just want to again re-affirm my 5-star rating of Joes. I have brought my cars here now for 3 years, and never looked back! Don, always makes sure to shoot straight with me, and accommodate schedules. I asked him to quote a 15k service (as listed on the dealer site), and he blew the dealer price away! Great service, fair prices, and personal people = 5 stars
Kelly Foster
4 years ago
Joe helped me out a great deal when I went over a massive pothole this past spring and had to take my car in right away due to a ton of flashing lights on my dash. He did a full safety inspection for me for free, and got me in a second time very quickly after the problem didn t go away. I ve had excellent customer service at Joe s both times and would recommend them to anyone who needs a reliable and affordable mechanic.
Gabby Moffitt
3 years ago
Highly recommend this place. My family has always gone here for oil changes. The prices are the best in the area for a full synthetic oil change. They've always been quick, friendly, and professional. They don't try to take advantage of you either. The waiting area is very nice too. I come all the way from Cleveland to service my car here, which says a lot about this place.Services: Tires, Oil change
Sara Cousins
6 years ago
I was in town visiting family when my car had an unexpected breakdown - Joe's Auto came through like champs and I can't thank Don and his team enough! Professional and friendly, they committed to taking care of my car with quality service and I was back on the road home, safe and sound. They turned an unpleasant experience into a positive one and I'd recommend Joe's Auto to anyone looking for a trustworthy auto repair shop.
Daisy Cat
2 years ago
Me and my family have been going here but we aren t coming back here. 4+ times getting my brakes checked.. Getting them done somewhere else and they told me they could fix them. Will keep you guys updated on that. Since joe s said it was the car and not the brakes (lol) 4+ times guys. Ya uh scam? Apparently their parts are yes new but also cheap.Service: Brakes
J Green
2 years ago
Recently had work completed on my car by Don. He quickly diagnosed the issue. Once he started work he determined the parts that actually needed replaced and saved me money. Very impressed with their work and will use them for all of my mechanical needs!
Ashlyn Tucker
3 years ago
The staff was very friendly and helpful. Being someone who knows almost nothing about cars I always feel nervous going to auto shops by myself; I'm a prime candidate for over pricing and being talked into getting things done that are not needed. However, they were very helpful, told me exactly what needed done and was by far cheaper than I anticipated. I will absolutley be coming back for anything car related in the future.Service: Wheel alignment
Gerald Plonski
4 years ago
I went to Joe's Auto today to get brakes replaced on my car. They said it would be done at 3:30, but I ended up waiting like 20 minutes. I didnt even have to say anything, because they gave me windshield wipers for free, AND took some money off the bill. Incredible customer service, and I will be taking all of my auto problems to them.
Remrie Arrie (Duckshorts)
9 years ago
Cordial, professional.I needed a tow, and needed to have a wheel replaced by the spare tire, which required using a blowtorch to remove it from under the vehicle. Otherwise I would have changed the tire myself. I also broke the bead of the tire trying to hobble it to a gas station to fill it up. So there was no way around it. I needed a tow, and needed it fixed.The tow truck driver was fast and conversational, great sense of humor and showed respect.The guys at the shop were pretty straight forward, as was my maintenance issue.The tow cost $57 for mid sized pickup over a couple milesThe tire repair was $80, likely because they had to use the blowtorch to get the sucker out from under the vehicle.I suggested that they could probably just remount the existing tire on the rim which would only cost a few dollars, but they didn't. They said the tire was shot. They threw the old tire in the back of my pickup so I did get to inspect it myself, and yes, it was shot.I would suggest to managers if they say something is shot, that they offer to let the customer inspect the part to see for themselves. Had they not discarded the tire in the back of the pickup (which I will recycle/re-purpose), it would cause me to question their honesty. And mechanic fraud is a tough bad image to shake.All in all, if I had to call a shop and I had a few to choose from in the same area, and this were one of them. I would call them again; depending on the circumstance. I think most customers will find they will have reasonably good service. Don't stroll in expecting fine dining services to go with your new catalytic converter.
Richard Loveland
7 years ago
We broke down on the interstate while traveling from southern Ohio back to New York state.AAA towed us to Joe's, and they got the vehicle in the same day for diagnosis!Unfortunately it was a complete engine failure - holes had been punched in the engine block.We donated the car to a charity, and Joe's was kind enough to let us keep the car there for a few days until we could get the title mailed out.Through it all Krystal and the rest of the staff were very helpful and friendly during a very stressful time for my wife and I.10/10, would strongly recommend.
tiffany gadus
4 years ago
Don at Joe's auto is amazing! Friendly and honest service! My whole family takes their cars to Joe's auto, never had an issue. Very fair pricing and trustworthy to get the job done.
Sharon Sereiko
2 years ago
Joe's auto is a wonderful place to take your car. Don was excellent with me and my car and if anyone needs service on their car, I would recommend them highly. They have a customer of me forever.Services: Auto engine diagnostic, Air conditioningServices: Auto engine diagnostic, Air conditioning
Michael Reinhart
2 years ago
I honestly cannot not say enough good things about this company. I called them for a tow and instead of just a tow they went completely above and beyond to help my neighbor get her vehicle back on the road. I would advise everyone to use this company and I personally will be a customer for life.Service: Car towingService: Car towing
Steve Phillips
5 years ago
Well after AAA left me sitting there for over an hour, I called them. There was no record of me calling. Very very disappointed after paying my dues for over 25 years.After sitting in 90deg plus heat for an hour and a half, I decided to call Our hometown tow service. Within 30 minutes James arrived and took care of me. Polite, knowledgeable, and all around great service. They don t cater to AAA but I wish I would have just called these guys first. Five stars because of James.
Kathy Kuntzman
3 years ago
Always courteous, friendly and professional. They do a great job on repairs in a timely manner. Rarely have I had to wait on my vehicle unless they had to wait on a part to arrive. Price reasonably.