Jim's Automotive Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Killersharkboy 1128
3 weeks ago
I was looking for a shop that was honest and wouldn t rob me blind but also be way better on time, they have more than exceeded my expectations, cost is 10 times better than Midas and it doesn t take them an entire work day to replace a tire and drum brakes, and even then I m always out in less than the scheduled maintenance hour, they patched my tire that was losing tons of air and the shop I got them from claimed they didn t have any leaks, saved me a lot of money and the sales manager test drove my truck to diagnose my vibration issue, he was able to tell what was broken and where, if you are looking for an auto repair shop that more than exceeds expectations with older vehicles I recommend them wholeheartedly

  Beth S
6 months ago
Jim s auto does amazing work and not badly priced at all. They are honest and very nice guys. I wouldn t go any where else. They have made my sons car a lot safer and reliable. Thanks Jim s auto, u guys are amazing and thank you for making my sons car safe!

  Joshua Tempesta
2 months ago
Fair fast work. Mike Took time to explain everything in detail. Small businesses in Stow never seem to disappoint me.

  Eric Ernest
10 months ago
It is very difficult to find an honest auto repair shop that knows what they re doing when it comes to automotive repair. Jim s is one of those shops. I am in Alaska and my daughter is in Stow OH and after hearing the details of both Jim s service and pricing, I m certain she found a shop she can trust that WILL NOT take advantage of her. Jim s pricing for the same repairs was about $300 less than a local Subaru dealer. I only wish we had a shop like Jim s close to me in Alaska. Keep up the good work!

  Ryan Foster
2 months ago
I send everyone I know here. Fully convinced this is the best auto repair shop in the world with the service I ve gotten elsewhere.

  Mark Takacs
a year ago
I had a great experience at Jim's. My hood latch broke and I had an intermittent over-heating issue on my Ram pickup. The folks at Jim's quickly diagnosed the overheating issue, and had me back on the road the same day. Diagnosing vehicle issues is hard sometimes, I felt like they accurately found and fixed the problem and I did not feel like they were trying to up-sell me on anything. Its not flashy or fancy, but they know cars, and do good work. I would recommend them, and will go back to them in the future.

  Jayne Lewis
a year ago
This shop did a great job taking care of our family and getting us back on the road. We were traveling from NY to KY when our wheel bearing broke. We have a newborn and a 2 year old with us, we picked Jim's based on other reviews and we're so glad we went there.We got to the shop 45 minutes before they closed, they took a look at it and order the part just based on hearing it. My husband took the car back first thing in the morning when they opened and they had it fixed within 2 hours. The staff were all friendly and helpful, let my husband see how bad the wheel bearing looked The price was more than fair considering the urgency of the situation. If we lived in this area, we would be customers for life. Thank you so much Eric, Mike and Tim!!

  Rick Carey
5 months ago
Very polite and well knowledged mechanics.. highly recommend this place over others...thanks for the great service provided today.

  Jennifer Parker
a year ago
I would highly recommend Jim s auto. I had another mechanic shop mess up my car pretty bad. Went in to Jim s talked to Mike mostly. He explained very clearly what was wrong, and what needed to be done. My car needed a new head. Not cheap But for the price and the communication with Mike, my car has never ran better. If you want a reliable shop with perfectly honest service and reasonable pricing go to Jim s automotive.

  melanie dudor
a year ago
Mike was super helpful and all the work done from Jim's Automotive is incredible. Our car is an '09 and after taking it in for a check up, they fixed a whole laundry list of things for an extremely fair price. It is basically a brand new car, it drives 10000x better, plus I feel much safer. Never going to another shop as long as they're around, highly recommend!

  Julia Mallik
10 months ago
I was referred here from kohlers bc he didn't want to touch a car pulling 10 codes. I called here and Matt told me to come on down and we'd figure out what was going on. He came up with a 2 stage plan, fixing the most urgent problems first and printed out estimates for me. I ended up replacing my crankshaft position sensor today myself bc I need to get to work tomorrow, but I'm definitely going to have them fix the other issues. Great customer service so far and I'm sure the mechanical work is the same.

  Kartik Addanki
5 months ago
You can't do better than Jim's. They're fair and fairly priced. A trustworthy mechanic is hard to find and you can be certain that whatever Eric or anyone else says here will be confirmed by your favorite mechanic.

  Luke Varner
a year ago
I had a great experience with Jim's Auto. Mike was honest, prompt in communication, and detailed in explaining car issues. Their services are reasonably affordable. I highly recommend.

  James Brogan
a month ago
They replaced a warranty part for no additional labor on schedule as planned.

  Douglas Wenker
a year ago
Knowledgeable, Trustworthy, and customer forward! Had an issue with my 2019 Jeep Cherokee. Called Klaben who told me that my vehicle was no longer covered under warranty. Went to Jim s who diagnosed and determined that this was a drive train issue and should be under warranty. They coordinated with another local dealership who determined I was under warranty!. The other dealership was able to accommodate me and make the repairs at no cost. Saved the customer money and went above the call of duty!

  Daniel Makuch
a year ago
One of, if not the best experience I have had with a shop. My experiences have been better each time I ve been back. They went above and beyond to get my car back to me as they promised. Don t go anywhere else in the area. Honest pricing and great customer service.

  Tim Shelton
a month ago
Friendly and fair. My 06 ridgeline steers like it did when I bought it. Thanks Mike.

  Eliza Roth
3 years ago
These guys were great! Eric and Mike were amazing, no beating around the bush and their prices were far better than the commercial competitors. What I was initially quoted by a major chain to fix my AC was going to cost me thousands. Eric said that the fix was simple and not initially the issue I was told,by the chain store, and going to cost less than 400.00 to fix.They re honest, fast, super friendly and will be taking my vehicle there from here on out.Thanks guys

  Justin Cession
a year ago
Did a great job replacing my oil pan/gasket. They are nice people also. Lyft app was not working for me because I barely use it and they gave me a ride home after I dropped off my car to get fixed. Definitely recommend them!

  Amber Griffiths Redfern
a year ago
These guys are the best mechanics i have found. They have reasonable prices. They helped me out alot. I pulled in with break stuck to my rotor. And they would not let me leave without fixing it. They had a laugh because apparently that never happens. Im sure my rotor is still on their counter. Lol I even have my dad going there. Thank you guys for all that you do.

  Franklin Peck
2 years ago
Highly recommend this place!!! Took my F-150 in to get my back door Unjammed and they took care of it in 30 min. Didn t overcharge and gave me the most honest service around this area. Also going back to get new tires put on tomorrow. Seriously these guys are the best around. Support your local businesses cause we need these guys around!!

  Linda Cowley
2 years ago
When our previous auto shop suddenly closed, our family was forced to find a new one. Jim's has now serviced all 4 of our vehicles and we have been very pleased with the quality of service and price. Mike (Asst. Mgr) has been especially helpful at servicing our daughters' vehicles whenever they are home on breaks from college.

  ZaE Allen
3 years ago
First off i would like to thank Mike and Eric for squeezing me in to their schedule even though they closing soon and being so nice and welcoming. They took care of me very quickly and efficiently and i would 10/10 recommend to anyone who needs work done on their car at an affordable price with hard working mechanics. I needed a wheel alignment done and they fixed it in less than 15 mins. Thank you guys so much again. I will definitely be coming back for call my car problems.

  Maria Grimm
a year ago
Jim's has taken care of several of our cars over the years. They tell you honestly what is worth fixing - and what is not. Preparing us for the next used car purchase for the kids versus getting something to limp along as a money pit. They keep us rolling, but do not take us for a ride! Thank you Jim's!

  Matthew David
4 years ago
I had the worst experience possible dealing with Jim's Automotive shop. I took my work van in with a check engine light error code. I knew exactly what the code was and asked them to replace the bad sensor indicated on the code. They called me with 3 other "problems" they found. I was told that the first "problem" was the issue and they did not think the sensor was bad at all. Well turned out the cars computer was correct and they had to replace the sensor anyway. So I was charged almost double what I was quoted and had a repair that was unnecessary. Wait it gets better... I drove less than 5 miles the next day and notice the engine fan kicking on oddly and then the temperature was climbing fast. I stopped and noticed that antifreeze had started leaking from the vehicle. While this shop was repairing what did not need fixed to begin with, they cracked a casing attached to the engine that housed a vessel for antifreeze. Then they claimed it couldn't have been them and it was just a case of bad luck. I was looking for a reliable, and honest shop in the stow area that I could take my work vehicles to. I absolutely did not find it in Jim's Automotive. I could not have been more disappointed in how I was treated at this local shop.

  Laurel Laber
7 years ago
Just picked up my SUV yesterday, after having it repaired at Jim's. I am very pleased. Jay was great to work with and explained everything that needed to be done. It was finished when promised and when I was unsure if I'd be able to get a ride back to the shop to get my car before they closed for the day, he offered to come pick me up, which he did! Thanks!

  David Gidorkis
3 years ago
I, my wife, my father, mother, stepson, stepdaughter, and my son have all been going to Jim s for at least the last 7 or 8 years. We lived in Stow but recently moved to the North Canton area. Even though they are 30 minutes away, we still take our vehicles there. I think what we like about Jim s is the small town/family ownership aspect to the business. My grandfather owned a small service station for 40 plus years from the 1950 s to the 1990 s in Indiana and I used to work part time on weekends in school, to make extra cash. Jim s reminds me of how my grandfather ran his business, a people business. Make people important and the profits will come.They seem to operate on a motto of do not fix it if it ain t broke. Just had my ac compressor replaced about a week ago and then the accessory belt was making noise, took it back yesterday, they did a repair on it, but the squeak came back. Today, they replaced the belt and they cut the belt cost and removed the labor charge since I had to come back in for a second visit. I didn t ask for this, but they did it to make it right, they didn t ask for a review, but I felt it was good to let other people know what they might expect. The right way to do business.In my opinion there are three types of car owners. Do it yourselfers, New Car every three years and folks like myself that keep 5 15-year-old vehicles and drive them till the wheels fall off. Yes, owning a 5 20-year-old vehicle means more trips to the repair shop, but the repairs are never going to exceed the exorbitant expenses one has by the 2021 average new car payment of $563.00 per month. I d rather take my vehicle to a local repair shop and save some money.So do yourself a favor and give them a try. If your vehicle is out of warranty and you don t want to pay rip off dealer costs, give Jim s a try. I have found them to be fair, transparent, and open. I like supporting this kind of business which is hard to find. The corner repair shops that aren t franchised or dealer owned.I can give you several examples of how they treat customers fair. A friend of mine from High School (a million years ago) had his daughter at Kent state last winter. He was 400 miles away and his daughters rear brakes were having issues. He called a dealer they wanted about 900 bucks, I advised him to go to Jim's and they took care of the issue for 300. He was so pleased that he said he would take me to dinner to thank me. He was so worried he would be taken advantage of but they treated his daughter fairly. My father went there last year asking for all 4 wheels to be balanced, they only charged him for 1 wheel to be balanced because the other 3 were fine. You know the big dogs would charge all 4 and not think twice. My wife went in for a transmission fluid change a few months ago due to owners manual recommendation and they looked at the fluid and said it was fine, wait there is no need to do it yet. How many shops will do this? Customer comes in thinking they need to buy item X and they advise against it (saving the customer money but doing the right thing). These are the reasons we keep coming back and keep referring people. I give these examples so you can see they aren't always trying to upsell folks for things they don't need.A small business that still operates the way my grandfather did business, put people first and allow word of mouth and reviews to refer more business.Keep doing what you are doing Jim s

  Melanie Lynne
6 years ago
I was in Stow for a destination wedding this past weekend, when my car wouldn't start. Jim came to the hotel to check out my car. By the next morning, he had fixed and ready to go! He was very helpful and honest, and his price was much lower than I was expecting. I 100% recommend Jim's Automotive Shop!

  Tristen Haidet
11 years ago
Highly Recommend!! I've taken my car a few times to Jim's and have experienced great service every time. They're upfront about the cost and time it will take to get the job done. What they quote you is what you pay! I had to get a front axle replaced and even though it took them longer than expected, they didn't charge me more than what they originally quoted. When I took my car in for a slow leak in a tire, they said it would take 20 minutes tops where Conrad's said it would take an hour or more! When they discovered that the leak was just a faulty valve cover, they replaced it and didn't charge me a thing. Great and trustworthy shop to take your car to!

  Suzie Camp
9 months ago
Great work and not overpriced. Highly recommend Jim's for all you automotive needs!