Jeff Wyler Springfield Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emilie M Wilson
2 weeks ago
The truck we bought, though it was used , was making a clicking noise immediately after buying it but thought maybe it was nothing. Went to get it checked out and it was a 500 $ repair. This was immediately after getting the truck and Jeff Wyler said service thoroughly checked it over. We have the two year free service for getting a used car here but will not be using it and going to another Toyota dealership. I d rather pay for good service then deal with this

  John Furness
3 months ago
I went to KBB to get a trade value. They had a place where you could get an instant quote from local dealers and they all came in around 44-45k but the trade value was $51k so I was thinking I will just trade it in on a new vehicle for my wife. Then I get an email from AJ at Jeff Wyler saying he would give me $51,133 cash for it. So I had to get my nephew to follow me out there and wait. When I got there we went out and looked over the vehicle and everything was a 10 except there was a little wear spot on the driver seat. It is a ford f350 with 60k miles. So we go inside and the young man who was helping me had to go back and talk to AJ, who is evidently the manager. He comes back out and offers me $47k! I was like where did the $51k go?! And now it was a matter of principle. He went back to AJ again and came back with $49k and I said no chance. I gathered up my title and keys and left! So I was out of 2 hours of my time, and $20 I paid my nephew to follow me out there. I also had just sent my wife a pic of a black Chevy Blazer that was sitting in the show room. I was going to buy it for her but will never do business at that place again! I have bought a couple vehicles from them as I try to buy local, but no more! You must stand by your word. Just beware if you you get a quote from them, they are just trying to get you to their business and then work you for more money. I don t need their money so it didn t work this time.

  Bekah
3 years ago
Wow just wow. The guys here need a round of applause for how awesome they were. I came in almost near closing due to my work schedule and they were not even phased. They were happy to see us. David worked really hard to find a used vehicle on their lot that fit my needs and wish list. He even went the extra mile and followed us over to the other location so that I could test drive the vehicle he found that matched most of what I was looking for. He was super nice the whole time. Even when I was talking his ear off lol. He then helped get my payments where I could afford them. They cleaned the car up (it snowed a lot) and didn't try to rush us. They were fine with going at my pase which I really appreciated. I cant remember the other guys name that helped with the bank portion and financing but he was also really nice and very funny. His enthusiasm was very enjoyable.I very much recommend them for a nice used vehicle. I love my new 15 Chevy Equinox batmobile!

  Erica Walker
a year ago
We love Jeff Wylers! Sales staff is amazing! We got both our vehicles from them.

  Michelle fenn
8 months ago
First, their automated operator is beyond annoying. Press 0 to bypass it. I took my vehicle in at 11. I called at 3 and it's done. The mechanic had over $700 worth of suggestions. No thanks. I was told as soon as the keys are brought up to the desk, they would call...still waiting.

  Milzy 2019
a year ago
This place is full of crooks. Let me just start off by saying they wanted me to replace parts my vehicle didn t even have. Some guy named Ben is the one who helped me. He had no clue what he was doing. My car was brought here twice now to be inspected for problems after an accident both times they never fixed the issue. They charge outrageous prices 175$ an hour. They know nothing about chevys.Services: Steering & suspension repair, Steering & suspension replacement, Vehicle Inspection

  edward hardy
a year ago
Made an appointment for the airbag recall. Came in and they new nothing about the appointment. This was no problem for them. Just asked me to pull the Truck inside and they will take care of everything. Also made sure that the Truck didn't have any other recalls.

  Nicolas Bithell
2 years ago
Out of all the vehicles we have purchased in the past this has been the best experience we have had thank you for the fast professional service.

  Ashley Rodgers
3 years ago
I had an appointment scheduled at 8:00a to look into an issue I was having with my car. It was shaking and my check engine light had come on. I was called within 2 hours of my appointment time and they said they found the issue and it had been taken care of. Brandon was very informative in describing what was wrong with my car. Happy to have it taken care of so quickly!

  Mary Ann Bowser
2 years ago
I called and made appointment to drop my mom's vehicle for a recall. When I got there to drop it off there was no appointment for my vehicle. The tech was very helpful and did work us in to have the recall done and was very apologetic for the mix up. Service was done and they called us to pick up mom's vehicle. I appreciated the tech taking care of the appointment situation so we didn't have to make a new appointment and come back.

  Kelli Lewis
2 years ago
Generally if I have a poor experience I just do not leave a review at all. However; this was a particularly bad experience. I was experiencing an issue with my car and we called our local mechanic. When we described the issue he told us it was a known issue and to contact the dealer because Chevrolet will more than likely cover the cost. When we called the customer service representative was very unhelpful, rude, and acted like we were just trying to get a deal. She said she had never heard of anything like this and it would be $150+ to look at it. We actually picked the car up and called another dealership. They actually said it was a know issue and the repair was indeed covered.

  Anthony Williams
3 years ago
Not professional at all went in fully ready to purchase a trail boss advertised online. Got there it took 15 minutes for us to be recognized by 2 guys sitting at there desk on the computer. Finally the guy said the truck was taken home by the sales manager. Didn't offer any kind of suggestions. Just its not here. You would figure if they wanted to sell a vehicle they would have figured something out.

  Dylan Allison
2 years ago
Don't make the same mistake I did.I dropped off Emilys gmc acadia last Sunday night at the Chevy service department at jeff wyler in Springfield. I presumed it needed a thermostat replaced. I called first thing Monday morning at 7:33 am (they open at 7:30) and spoke with a service advisor named Josh.Josh told me they'd run a diagnostic test, which would cost $146, call me back with what they found and go from there. He calls me back that afternoon and says it is indeed a bad thermostat.To replace the thermostat, with the test included, taxes and fees out the door would cost me $802.He then recommended to do a 60,000 mile service, which would include a tire rotation, alignment, fuel system service, and transmission service.That would bring my total bill to $1592. I declined and instead, asked for only the alignment, which brought the total to $952.I was informed the part wasn't in stock and would take around 4 business days to arrive. Once it arrived, the part would likely be installed the same day and the service would be complete.Josh called me Thursday afternoon and informed me the wrong part came in (he didn't specify whether they ordered the wrong part, or the wrong one was sent), and that the correct part wouldn't show up until Monday. The car would likely be done Tuesday for me to pick up.I asked for him to call me when the part came in, so I knew the time line of things.I had heard nothing by Tuesday afternoon around 2pm, so I called, asking for some information. He said the correct part was there, and our car was the next to go into the shop.Why it wasn't the first one receiving service that day, I have no idea, being that I was already delayed once.He said he THOUGHT they had the correct part but wouldn't know for sure until they took everything apart and started work.Late Tuesday afternoon, around 5pm, Josh called me and said the correct part was there, but that the job was bigger than they anticipated, and work wouldn't be completed Tuesday. He said that they would be done Wednesday and would call me when it was ready to come pick up.I asked Josh if they would be willing to do the alignment for free (a $150 value) for the trouble of having my estimate delayed twice. He said he would have to ask his manager on Wednesday, and that he probably wouldn't allow it because the alignment "is a lot of money".$150 after they're charging me $952 for a thermostat and tire alignment, and keeping the car for 10 days. But it's a lot of money.I anticipate I will pick up the car tomorrow,though I'm not getting my hopes up.I come here, not to rant. But to warn my friends and fellow consumers to stay very, very far away from anything that has to do with the service department at Jeff Wyler chevrolet in Springfield.

  Ryan Cope
2 years ago
Went to look at a 2016 Chevy Tahoe and the cars window didn't work, it wasn't detailed, windshield had a crack and it had body damage from a wreck. Asked if they would work on the price and said no it's not changing.

  Mark Anthony
3 years ago
Got the car serviced today and the man i dealt with was great! He was friendly, great attitude, customer friendly..This is an Awesome place to get your vehicle serviced! The waiting area is comfortable with coffee and bottled water..they always a good job!

  Rod Stewart
4 years ago
Had a schedule 10:45 am service appointment they didn t keep. Didn t care about my inconvenience or my time. I assume Jeff Wyler s time is more valuable than mine. Would not take a car from these people if they gave it to me. Look elsewhere for service and new cars.

  Erin Back
5 years ago
I guess they dont want my service. Last time i took my car in it took them 5 hours for a simple fix. Today i have called 3 times to try to schedule an oil change, talked to 6 different people and all of them transfer me, and when i finally got to the chevy scheduling department, the girl hung up on me instead of putting me on hold. Their online scheduling never works either. Looks like I will be going to beavercreek.

  Donnie Cosby
a year ago
Man they had a Honda Ridgeline that I fell in love with but you know that darn reality set in when it came to the money part lol but I was there to get some warranty work done on my Impala which I bought from them a few years ago and these have been the nicest people to me from the salesman to the service guys I will go back to them everytime I buy a car

  Margaret Shope
a year ago
They are very professional..I only have taken my vehicle to Jeff WylerSpringfield ohio.THEY ARE THE BEST ..BEN French kept me updated ....

  Holly CaHappy
3 years ago
Thank you Mr. Jon Brown for working with me and my sweetheart. I appreciate your honesty and kindness. We will be back to see you for our purchases. Nod to you sir! Amazing job.

  Vicky Mace
2 years ago
The outside appearance needed attention. The outside ashtray was disgustingly full of butts and the sidewalks needed swept. Salesperson was friendly and knowledgeable.

  Betty Quigley
2 years ago
Like the service just wish they would listen to me about my brakes, guess I will get a second opinion and take it to them. Love Kody Wheeler though

  Kerry Dingledine
a year ago
They are always soo friendly, and always there to help. I'm definitely not afraid to take my truck to them!!

  Austin Lundberg
a year ago
Completely illiterate on duramax emissions. Returned truck still in limp mode after multiple misdiagnoses.

  Rae Forrest
3 years ago
Great place to do business. I highly recommend giving Daniel Frye a visit, he can definitely get you a awesome deal, and on the road in a great vehicle!!

  Aaron Brooks
2 years ago
I'll buy all my cars there have them all service there great place never had a problem

  shane mclaughlin
3 years ago
First time. Wasn't impressed. Had my car for 9 hrs. For just a oil change and tire replacement

  Jamie Fryar-Boldman
10 months ago
Logan was awesome got me what I needed!

  Arnold H�mby
a year ago
I took the company van over there to get the oil changed.

  Jon
a year ago
They was nice, just not any help