Grismer Tire & Auto Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chauna Williams
3 days ago
When my passenger tire shredded because of the roads, Chris gave me a few options. Overall, I needed all 4 tires replaced and an alignment. Although it was a bit pricey, they were done in no time flat and were very nice. I would definitely recommend Grismer for your tire needs.

  Stacey Harpest
4 weeks ago
Great customer service. The crew here are very friendly and personable with their clients. I requested 4 new tires along with fixing the issue I was having with my vehicle. They said I didn t need new tires right away and was able to fix my issues and complete my 100,000 service at a reasonable price. Using my Grismer card saved me even more money! I will definitely be back in the near future to get my tires. Keep up the great work, y all!

  Carolyn Stover
2 weeks ago
I highly recommend GrismerTire in Springfield! They provide exceptional service at reasonable prices. They have tractor tires in stock... and service them if just needing a flat fixed.Obviously they take care of all our tire needs!

  joel lino
a month ago
James was great to work with was very informative as well as front clerk made a few suggestions for my automotive improvements. This is my second experience with them and as before service always exceed my expectations very affordable, friendly staff highly recommend, and will be looking forward to future relationship.

  Laurel H
4 months ago
Came in on a Saturday morning because my regular mechanic wasn't available and my splash shield had come loose. I'm very pleased with my experience and will keep Grismer in mind for future needs. The gentlemen working were friendly and got my car taken care of quickly at a fair price. I have no complaints and their speedy work meant my busy Saturday didn't get derailed by spending hours at the shop.

  Ashley Pettit
2 months ago
If I could give more stars I would in a heartbeat! I m newer to the Springfield area and haven t really needed a regular place to go but I now have one just in case something does happen going forward. I had blew a tire a week ago and called everywhere trying to find my tire. Everywhere was going to have to order it and other places either charge extra for that, it took too long, or the tire itself was just outrageous on top of service fees. Groaner you can go online and get a quote of a walking out the door price and the option to schedule right then and there. This makes life so much more easy, hassle free and convenient. I was quoted $143 and that s exactly what I paid and got so much more then just a tire. They were able to get my tire in with less then a 24hr notice as well as completing the job in that time frame too! My appointment was at 11 am. Typically I get off work at 6 am but was required to stay over last minute. I got out of work exactly at 11 and I was 30 minutes from the shop so I called them in hopes they could get me a later appointment or push mine back by 30 minutes so I could go straight there. At this point I ve been up for 26 hours straight, I had no expectation of them saying yes as I understand this is a inconvenience to them and probably creates a snowball effect of everything else running behind. But to my surprise the gentleman understood and gave me time to get there and still took me. For that I was so extremely grateful. I got there and immediately felt that warm, welcoming hospitality feel like I had been going there for ten years even though I haven t from Eric and Pat. I told them that they were gonna see the change oil notice and some other things just to ignore them as all I had the time and money for at that time was the tire. We got the car in and just sat and talked like old friends do. From start to finish I was only in there for an hour and 18 minutes. Never ever have I had quicker, quality, and personal experience than I have had at Grismer. About half way through one of the guys came out and asked me when was the last time I had my oil changed. Due to medical issues, missing work due to that, two kids birthdays, Christmas for all three of them, and my tire blowing that I knew it needed to be changed but wanted to schedule an appointment (hence it was already so great I immediately wanted my business to go back to them) they informed me of a special going on for a free oil change, I complied and followed the steps as of inflation as been crazy. I got the free oil change after applying. About that time Josh brought my car up to tell me that they went ahead and changed my oil for me. I couldn t believe it. It warmed my heart knowing there were still good people and good companies out there that just wanted the best for you and not worried about making as much as they can off you. Thank you all so much again, it was such a pleasure and I ll definitely be back!

  lynn hunter
2 days ago
They are very friendly and funny and good at their jobs. They try to get to know you and treat you as part of the family of Grismors. Sincerely Tammy Pauley

  Benjamin Piatt
a month ago
I can t give these guys a high enough rating. It s beyond 5 stars. The staff is super professional and helpful. And they get you in and out of there as quickly as possible.

  Zeya Laws
a month ago
Never had a bad experience with Grismer and James is always very helpful and knowledgeable. After having a bad experience elsewhere, I took my car here in the morning when they opened and had it back before noon, will definitely be returning.

  Amber Binkley
3 months ago
Called on a Friday to see about getting tires the next day. Was approved for financing so had to use it within 12 days and our schedules are usually jam packed. The guy who answered the phone said to come on in early the next morning and he'd fit us in. My husband went in and they had the truck back within 30 minutes. James brought him back to show him a few other things that needed done asap and some things that will need done eventually but aren't urgent. He wasn't pushy about fixing things but we definitely appreciated the fact they showed us exactly what was wrong and what could cause problems quickly. Ended up getting a new set of tires, using one of our free oil change, and replacing cv axle, and sway bar links. James was amazing and got the job done quickly.

  Thomas Kipfer
4 weeks ago
Great recommendations from people I trust and I see why. My service experience was awesome. Expert diagnosis, great communication during service. Fast turn around.

  michelle wolfe
a month ago
Went there for a 4 wheel alignment. They checked it first, got the go ahead which is always a plus..Finished in under two hours and at the quoted price. Friendly and helpful staff.Thanks guys.

  Brody Lance
2 months ago
Fantastic job! Friendly and knowledgeable. Followed up on the phone with what they found, suggestions, and when my car was ready. Been looking for a good shop, think I found it. Highly recommend.

  James Franks
2 days ago
Great experience with Grismer Springfield. They were honest with me about what was needed and didnt try to sell me something unnecessary. Thank you!

  dennis dillow
2 months ago
Too much pressure to do extra repairs. $3500 estimate for drive train work while I was there getting new tires installed. Then I come back to get my truck and they had done an unauthorized alignment. Not good.

  William Baker
4 months ago
My car is like new with the alignment and 4 new tires. Outstanding service and coffee while I waited. I made an appointment in the morning, which seems to work out well.

  Anthony Pope
4 months ago
Highway robbery.i guess it's my fault for not asking how much they charge a hour. 150.00 is alot. So many other places do great work and look after their customers. Elderly and woman watch out.

  Mr Williams
2 months ago
Love coming here, and the 4 free oil changes with 4 new tires is unmatched. They do great work and don't try to sell you unnecessary things.

  Caleb Dooley
a month ago
The whole team at Springfield, OH Grismer goes above and beyond with every client and our whole fleet. Great business to support.

  Charlene Cornwell
6 months ago
We always have great service here! Great staff, great service in a timely manner, at a fair price. We recently had the oil changed in our 2019 Accord. Super happy with the service.

  Lucy In the Sky
2 months ago
The guys up front are always super friendly and I've never had a problem with the service guys! Awesome place

  Yvonne Bright
2 months ago
Mechanic was very helpful. Staff even loaned me a charger for my phone. Great experience.

  Lori Carpenter
3 months ago
Grismer has great customer service! The employees are always consistently friendly and efficient. Never had a bad experience there.

  Chad Fisher
a month ago
Very friendly people very reasonably priced and pretty fast only had to wait 30 minutes

  John L
5 months ago
Compared prices with 3 other tire shops in the area for some Pirelli AS3's. Pricing was reasonable, lifetime road hazard warranty was good value for us.

  Rebecca Kaufman
8 months ago
My husband and I were traveling through Ohio on our way home to Indiana. We were in a crowded car with our two sons and two large dogs. We hit a nail and our tire was shredded. We managed to get a spare on and I found Grismer online and gave them a call. They got us in as soon as they could and went above and beyond In their care for us. They even let us all inside the air-conditioned building, dogs included, because it was a hot summer day. My toddler son really appreciated the popcicle they gave him.We were thankful for their speedy service and reasonable pricing. They were all very friendly and knowledgeable.

  Randall Miller
a year ago
Everyone in this place is super friendly and upbeat. Well managed with lots of experience and knowledge of their business and product. The tires I wanted were an odd size and had to be ordered from more than 1 warehouse due to supply issues, which they gladly did both quickly and without acting like it was a pain to accommodate me. This place has REAL personal customer service unlike so many other retail businesses today. Thank you for a great experience!

  Katie Billings
11 months ago
Needed a new battery and Chris and the Grismer team were great! Very fast service and personal attention made the visit enjoyable. It's nice to go to an automobile service center and find a staff with personality. Usually it is a cold process of waiting and boredom but my visit here (after a long work day) was pleasant and entertaining. Many thanks for reasonable pricing and the quick turn around on my vehicle!

  Julia Hanaway
6 months ago
My appointment was scheduled for an oil change and tire rotation! I showed up for my appt, told the fella at the counter what I was as there for and my appt time. However, after I got home, I realized my tire rotation was not done. Call back to the shop was made, took the vehicle back to the shop, tires were rotated and when I got back into my vehicle to leave, my steering wheel was full of grease, my console had grease on it, along with my inside door handle and the paper floor mat was covered in grease and left in my vehicle!! I called the shop and they wanted me to come back and they would clean it up, however, I'd spent enough of my day there and wasn't able to return to the shop. It is really a shame the mechanics don't have anymore pride/respect in themselves to treat one's vehicle with the UTMOST amount of pride/respect!!

  Al
a month ago
The guys at Springfield location are great! Service is top notch. I appreciate that.