AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Compton
3 months ago
Got help with my wipers!Then later on engine light was on, so the employee ran a test and gave me a print out to show what was wrong. I was very happy with the customer service!

  Michelle Boomgaard
3 months ago
I'm sure they have lots of parts. But, just a warning: someone told me that they install car batteries, if you buy them there. They do not.Also, some of the sales people are great, some are not as knowledgeable as you might like.

  Tracey Rodgers
4 months ago
I wish autozone would screen, hire, and train their employees a little better. I wenti went to the N Isabella store after verifying that I could have a tech hook my car to a code reader. I thought my fuel pump was going bad and my mechanic had said it was something else more costly. Apparently the man at the counter having never looked at my car stated that it couldn't be the fp and refused to do test my car. He then argued with another employee (female) about the correct wipers for my car. I was sold the wrong ones. Can't find my receipt of course. They were not cheap either.In conclusion I paid a ton of money for wipers I can't use and repairs that didn't fix my car because guess what? It was my FUEL PUMP!I hate that we still live in a society that women can't possibly know anything about the gas powered engine. I only gave 2 stars due to kind gal sweeping up and helping me find wipers.Please make customer service a priority for running a retail business. You'll be glad you did. I have closed my account and app and will go to Napa next door.

  Zilla Zai (Zillazai)
4 weeks ago
Great service, Rick was very helpful.

  Chris Colorado_Rocky Livingston
7 months ago
Not to far from car. But I drive a 2007 Honda Accord. So almost have to order my parts, people there are helpful. Even if they don t have it in store, they will help you find one that does

  LOW _LIFE_383
a week ago
Good place to get your parts

  Lucas Savage
a year ago
Had a crazy Friday evening and by God's grace we made it to store 751 in Springfield. Christle ( crystal) not so sure on spelling was absolutely awesome. Very helpful went over the top and above and beyond to help . Very grateful. She was amazing thank yall so much!

  Gerald Kane
a year ago
The store had what I was looking for in stock. One issue though...the item that I needed was on the shelf, the DIY shelf. There wasn't a catalogue nor a machine to help you with getting the right one. There was 3 different ones to choose from. Took 2 of them to the checkout counter and asked the associate if he could help me by looking the items up. No luck. Not in the system. So I went ahead and chose the one that I thought would work and left. I chose right.

  Lynee
a year ago
I was there today after something with my battery went weird lol but they rested everything under the hood and said it all was working great. They were really nice and patient with me panicking lol

  J F
7 months ago
Got in and out with what I needed for my car, very helpful staff.

  edward hardy
a year ago
They had the part I needed. Time to put it in.

  Kyle Johnson
5 months ago
Friendly staff and expert service!

  Politicriminalwatch of Adam Coleman
a year ago
They take good care of me and Dave, the manager will usually ck with me if he sees me to be sure I'm in good shape

  Virginia Cosgray
10 months ago
The young woman was awesome. She was knowledgeable and put my new battery in my car for me.

  Corey C
2 years ago
Staff was friendly and got me what I needed mostly. I bought a socket bit to change my oil filter and it was recommended by the guy working the desk but it ended up being the wrong size. No biggie overall still a good place.

  Michele Dumelie
a year ago
Staff is willing and available to help. Unfortunately this location did not have the part I needed but they called to the next location and insured that it was available before they sent me

  Cass Helm
3 years ago
Went in for a battery and Tina the manager was so nice! She tested everything and said I just needed to go to a dealer and get a new connection since they don t sell them. Super helpful and didn t sell me something I didn t need. Thank you!

  Rebecca Rhodes
5 years ago
Went there half an hour before close (10pm) to get my check engine light checked.The employees were very friendly and happy to help. After the codes were brought up on the computer we talked a bit about what could be done. The employee that helped me was very knowledgeable and helpful with my situation.

  Sam Compton
a year ago
The person at the cash register was really nice and professional. Plan on coming back to buy things for my car that I would need

  Daniel
2 years ago
Pretty good experience. The lady who helped me asked if the quart of oil was going straight into the vehicle, thereby not wasting a plastic bag. Good thinking!

  Derrick McCoy
2 years ago
This place DOES NOT replace your battery, even Under Warranty.I purchased a Duralast gold battery from this location a little over two years ago and it started dying out on me. The car wouldn't start without jumping the battery so I knew I needed a new one. The battery was still under a three year warranty so I returned to the Auto-Zone to get a replacement.A short man with a gray Auto-Zone shirt, black hair, no name tag and heavy set tested my current battery and said the battery was good but my alternator was bad. The man said he cant replace the battery unless it tested bad. However, this was not the case.Thinking I could possibly need an alternator I drive to my local mechanic to check it out. My mechanic said the battery had a dead cell and the alternator was still good. The mechanic recommended I get a battery at a nearby Advance Auto, where I proceeded to do so.I purchased a Die Hard battery from Advanced Auto. and the man working there was kind and replaced the battery with no issues. My car now starts flawlessly and has returned back to normal. A car battery was all I needed to get my car fixed.I don't understand what is going on at Auto-Zone with their battery testing/replacement plan. Is their tools inaccurate or the Auto-Zone clerk tried to sell me an alternator, which is more expensive and I did not need it.I had to buy a battery from their competitor because Auto-Zone wouldn't live up their 3 year replacement warranty on car batteries. I had to spend $180 I didn't have to spend because Auto-Zone was Not accurate with their testing.I will no longer return to Auto-Zone and I suggest you don't shop there if your looking for a car battery or any car part that's Supposed to include a Warranty.

  Tony N
4 years ago
The part was a great price. But god lord the gentlemen who waited on me had zero human skills. Just walked up and stared at the screen. Didn't say a word. Not hello, welcome to autozone. Nothing. He helped get the part I called for earlier. But the tude was real. Zero eye contact the whole time. Shirt untucked. I don't go here a lot. All these places carry the part I needed. Why go to a place you don't feel welcomed at? Again. Correct part. Fair price. Service was confusing to say the least....and now part has malfunctioned. Bravo. Should I take it back to the guy who hates the customers?

  Brandon
5 years ago
Employee's more worried about taking and joking among themselves than helping customers. Mind you there was 4 people behind the counter and not one ask if I needed anything. Check out seemed more like an inconvenient to them than anything. However I got what I needed so there's a plus. NAPA right across the street js

  Allen Erdman
6 years ago
I had a great experience at this store! The counter guy was new to computers but what he lacked in wisdom he made up for with enthusiasm! The manager was great at helping with the computer things when the first guy was stumped!

  Dawna Davis
5 years ago
The employees are very helpful and will help you figure out what is wrong with your car. When car shops tell you need a transmission and it just really needs a transmission filter and fluid changed. They are very helpful helping people save money.

  Lisa Zanish
4 years ago
Stopped at Auto Zone to purchase a rear wiper for my minivan. Tina B. found the correct wiper and actually installed it for me! I was in and out in about 5 minutes! Excellent customer service!

  Linda Stotler
2 years ago
Rood & discrimination from the black lady. Accused me of trying 2 steal cause of finding a pair of scissors & turning them in so no on could get cut.

  Trevor Bonsell
6 years ago
While I normally don't do much shopping at AutoZone because I think prices may be a little high, they do have great service. I was recently in a trip and my car had trouble starting. I took it to AutoZone and they checked the battery for free and found that it was bad. I bought a battery there and they installed it for free and had me on my way in 15 minutes. Not bad.

  Bonnie Arnold
2 years ago
Very friendly helpful Tony took time to assist and look at my vehicle and helped me see and understand what was happening thank you so

  ohio senior
3 years ago
Saturday april 18th I visited auto zone on n isabella with a brake light and turn signal issue.i asked for assistance in resolving the problem. Staff went out there way to help me,especially trina.hope I'm saying her name right ,she had good knowledge and fixed the problem ,bad bulbs.i offered to pay her she refused and said glad I could help you.thank you very much.