O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heather Crose
4 months ago
Matt helped my husband this evening and we are infinitely grateful! Thanks so much Matt for your time and assistance with our Hyundai! You're the best!

  Sarah Thornton
a year ago
Great service and even the general manager was participating in taking care of customers which is always nice to see got me the right part and on my way and no time thanks O'Reilly's

  Jarrod Clawson
4 months ago
Manager was helpful and the store was well organized. Everything was good.

  Felicia Finley
a year ago
So thankful for the guys at the Shelby store being so helpful with fixing the mistakes made by the guys at the Park Ave Mansfield store!! It was just an absolute mess of mistakes made by Mansfield and thankfully the guy's at the Shelby store listened to what I was explaining, looked into what I was told from Mansfield (which ended up being yet ANOTHER mistake made by that store ) and then we're able to fix those mistakes and get me what I really needed. And apologizing on behalf of the other gentleman from the park Ave store when they didn't have to do that. It wasn't their place to apologize on their behalf but they did anyways because they just couldn't believe all the mistakes that were made and how much I needed corrected. It was so appreciated!

  Kay Detty
a year ago
Stopped at the store for a part but they didnt have but he called one closer to our house. They had and where holding till we got ther. Went to the store that was holding in Madison. They were so nice. As we where checking few other items a man cam in and as he was talking he was using cuss words. The manager ask him to please stop this kind of talk which he did. Thank you to the manager for taking care of this.

  Birdman185
a year ago
Jesse the store manager can't handle customer service problems. Selling parts with missing hardware. Bands people from his store when the customers catch the employees doing the wrong.

  Marc Noblit
3 years ago
I prefer shopping here for ALL my vehicle needs. I come here so often I'm on a first name basis with all the O'Reilly 's professional staff. Paul usually gets whatever part I may need and Andy is always ready to ring me up and cash me out promptly and send me on my way... humor is definitely a bonus both these guys offer freely! So if your in the market for something for your vehicle... go on down to O'Reilly 's and visit Paul or Andy.. they will get you fixed rt up with fast...friendly... and knowledgeable service... all done with a lil sense of humor and a smile!

  Doug Lucius
4 years ago
Very helpful! Could not find my receipt on a lifetime warranty part, but they took the time to research it and exchanged it for me. Very greatful. Friendly atmosphere too. Will be visiting them more often than the neighboring store A.A.

  Brad Brewer
5 months ago
Dirty shelves and products, employees setting on the counter, employees talking on the cell phone.

  Adam Thornton
4 years ago
Just left the O'Reilly's in Shelby. 4 guys sitting behind the desk, 1 customer in the store besides myself. Heard the f-bomb 6xs, at least, along with other choice words. I was looking for 1 tool. Walked the entire store. Slowed down at the register where the workers are, they finally ask if I need help. I tell them the tool I'm looking for to which they said the aisle, which I walked up and down 3xs already to no avail. Walked slowly down again thinking they may come actually assist. Nope. I walked out to a "have a good day." I know this is the only O'Reilly's that has this bad of customer service but this was some of the worst service I've received ever. Auto zone is next door and will get my business from here on out.

  JERRY MEYER
2 years ago
Spun the computer screen around and showed me the price of $21 and change for a shock, said I would take a pair, than tried to charge me $51 EACH said that was someone else's account??? No way

  Dustin Boyd
2 years ago
Extremely personable staff, that took the time to discuss our options with us, and even told us specifically which tools we needed to get the job done.

  Dustin Stannard
2 years ago
I literally dont shop anywhere else for my car needs.great service here,there manager corey is always making sure your satisfied

  Joe Kesner
2 years ago
Great team. They helped me change a head lamp again. Good job Cory.

  Matthew Buck
4 years ago
I ENJOY BEING THERE THE MANAGER HELPED ME OUT AND FRIENDLY AND HELPFUL AND CARING AND RESPECTFUL TO OTHERS LL OF, THEIR CUSTOMERS I WILL RECOMMEND THIS PLACE TO ALL OF, MY FAMILY AND FRIENDS THANK YOU VERY,MUCH FROM, MATTHEW BUCK FROM, SHELBY,OHIO

  Joey Alspach
a year ago
Love going here my favorite part store.....

  Jodiviah Stepp
3 years ago
Way overpriced!!! $40 higher on a car battery than what I found elsewhere...Great people and customer service though!

  Edward Roberts
a year ago
Needed some brake components. They overnighted for next day pickup.

  Ciara Anderson
a year ago
Great service and the only place that had the part.

  Charles Osborne
a year ago
O O O O'Reilly Auto Parts. Better than autozone thats for sure

  Jason Smith
4 years ago
I was here 10 minutes after they opened but it took me over a half hour to purchase an item. Computers were "booting up" long after they opened.

  Don Kareff
5 years ago
I buy all my auto parts there never have a problems getting what I need.

  Todd Blevins
3 years ago
Great place to do business with.. very kind and customer service great.

  Art VanOver
a year ago
Great staff. Very helpful and knowledgeable

  Marchal Dillon
4 years ago
Very helpful, fair pisses also.

  Terry Patton
3 years ago
They had what I needed and I bought it

  The Clapp
a year ago
Very helpful.

  Brian Birchell
a year ago
Great service.

  Timothy Parrish
3 years ago
Always friendly and welcoming

  Steve Shaver
a year ago
Got the job done.