Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kennedy Gray
4 months ago
I recently purchased brake pads from the store and, unfortunately, the pads were defective. Despite that, Jared (Associate) and Adam (Store Manager) did such a great job with hearing out my issue and finding a solution for me. They definitely helped me and my family out big time. Thank you!

  Quick Dropz
4 weeks ago
Ordered after market LEDs from another store to here (these where for my hi & low beams) one of the boxes where specifically labeled as fog lights, I mentioned this to the worker believe his name was chuck or started with a c. Big old grumpy guy. He basically argued with me claiming they would work for my hi beams, put them in and had non stop flickering issues and problems from just the FOG lights. Ended up returning these at a totally different store just to not have to deal with this worker again. Guy was flat out ignorant, being mouthy with me and other customers let alone the way he was treating his co-workers was even worse. I will NEVER shop at this location again Aslong as chuck is here. Not the first issue I ve had with him and will most definitely be the last.

  Louis Alexander
3 months ago
Honestly take your business somewhere else. Incompetent, unhelpful and rude staff. Just buy your parts online or go up the street to O'Reillys

  Jody Lopez
3 months ago
Really wonderful staff polite ready to help

  Jeff Beck
a year ago
Always knowledgeable they have helped me through several different situations recently and their rewards program is if you use it and you work on cars and you don't have a perfect car the rewards program is ridiculously awesome and better than AutoZone's. I say this as a loyal customer of AutoZone for over 20 years and even an employee for about a year and a half. Advanced Auto has fully separated itself from other places like this in Salem Ohio and the surrounding areas everybody is very cool and at least half of the staff wrenches on their own vehicles and know what they're talking about.

  Charlotte Garver
a year ago
The employee was helpful they didn't have an item I needed but he pointed me in the direction of somewhere that did and told me the price would be fair and he was right thank you

  Nate Bair
a year ago
Employees are very lazzy found leaning on shelves and on chairs in isles. No respect for the customers refusing to process watentys without even looking up order numbers time of pelurches or account numbers. Very disappointed especially in the skinny bug eyed kid

  Bill Bender
2 years ago
I had just gotten done work my truck had started overheating it is dead of winter cold as a mofo and so I want to go get something to eat at Walmart let my truck cool down and went over to Advance in the manager that was working with or alongside of Zack let me use the flashlight off the shelf so I can see to put antifreeze in and wouldn t you know it I thought a blonde move it was lonely in a freeze course it s going to overheat point being is that the people here at advance auto parts had a smile on her face laugh and we re really people friendly I would recommend us advance auto parts there any buddy that might be needing car parts or just maybe even a word of advice thank you to all who listen and God bless

  Brent Yokley
6 years ago
Helpful staff went over options with me to bleed brakes effectively but didn't pressure me to buy the highest cost tools (should have though - the cheaper option was junk). No issues picking up Internet order and core return was painless.

  Linda Cook
a year ago
They are so helpful. Changed a burned out brake light bulb for us yesterday. Very kind and did a quick job of it. We will return.

  Greg Allbright
5 years ago
I'm visiting this area from TN. We had some minor repairs needed to our van. The staff greeted us as soon as we walked in. They went the extra mile to find the parts we needed. They were patient and detailed with their customer service. I highly recommend this auto parts store in the Salem OH area.

  Johnny Hang
3 years ago
Sales rep was nice. Helped me find the part i was looking for. Even though I had an issue, he figured it out and gave me options. Thank you for your knowledge.

  Terry Musser
4 years ago
They were very willing to help as far as they're allowed to go in helping me try to figure out why my tail lights, turn signals, brek break lights didn't work.

  joshua manypenny
2 years ago
Website said had paint i wanted clerk said they dont have it never even botherd to order it in for me. sort as if i was bothering him missed a sale went to autozone instead

  Deborah Cowher-Perine
4 years ago
Very knowledgeable and helpful employees. There are car parts stores, practically on every corner. I always come back here though. They are very knowledgeable and very helpful. I trust them.

  Lisa P
6 years ago
Randy was so helpful. He knew exactly how to help us and had the exact part we needed. So glad we chose this store!

  Carmen Chick
2 months ago
Good customer service

  James Kaiser
2 years ago
Helpful people. Had tons of issues with my cars so they have seen me a lot and always have what I need

  Cliffton T
8 years ago
The staff is semi knowledge they didn't understand some of the codes that were going off on my Mitsubishi lancer which i had to Google myself and figure it out but their prices on parts are a redeeming factor and I believe they have a price match guarantee with every other auto parts store

  Austin Draa
4 years ago
They had free food and drinks June 8th along with a little car show. Very nice employees and shop.

  Todd Hogan
2 years ago
Super helpful group. Changed a difficult 2013 Mercedes battery for me. Awesome people

  topaz
10 months ago
Friendly people they help you find what you need

  Mark Utter
2 years ago
Good pace to go as long as you don't have a question they are not very intelligent on vehicles

  Ms. L
6 months ago
Very knowledgeable staff

  Penelope Prine
6 years ago
My salesman was very helpful and had patience with me trying to explain the noises coming from my car.

  Brian
6 years ago
Decent Auto parts store. Their operating hours are rather lacking as they're only open until 7pm at the latest.

  Frank Delligatti
a year ago
Pickup was a breeze. Very helpful staff.

  Michael Landon
a year ago
Workers are very helpful and friendly

  Khawkins824
3 years ago
If they don't have it they can usually get any part orderd and in the store in 3 days or less

  Robin Dawson
5 years ago
Randy & all the staff are the Best anywhere for customer service.