O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad Reagh
5 months ago
Outstanding!! About halfway in our family trip to DC on a Sunday morning, we had a serpentine belt failure. Jay and the staff were exceptional! Thankfully they had the parts needed and helped connect us to a mechanic that would complete the repair and get us back on the road in a few hours. The O'Reilly staff and the mechanic were friendly, understanding, and professional. This would be my go-to store and mechanic if I lived in the area.

  Chloe Wilson
5 months ago
this is truly the oreillys to go to. needed a new battery bc mine was on its last legs. an employee named Caleb sold me a new one and even offered to change it for me and did so in the freezing cold weather and it was even raining. 10/10 customer service, would recommend!

  Brian Morrison
3 months ago
I had my battery replaced Kayla did a great job took the time and did the job right

  Gemini William
5 months ago
If you're not a mechanic, this is your spot. The staff is always friendly and ready to help.

  Olivia Huskey
9 months ago
The north ridgeville location sold me the wrong oil and filter. I had lost my receipt but Anthony swapped out my items for the correct one no problem. Thanks, Anthony!! :)

  Jay Nance
3 months ago
Great service. Devin was especially helpful.

  Nick Boley
2 months ago
Very friendly and very knowledgeable people here

  Brad Stillwell
a year ago
Ordered four bearings over the telephone was assured they would be delivered "next day". When I got there they had ordered four steering wheel covers. Nice steering wheel covers, but won't fix my truck.

  Darren New
a year ago
Hey everyone good luck getting the right part from here. The manager Joe is not only nasty to the customers but also condescending and arrogant towards the employees I ve called corporate good luck Joe try anger management!

  Jerry Spahr
a year ago
Last 4 times in here I pick something off shelf.. usually oil or antifreeze and they charge wrong price.. claims short handed..I said it was wrong 2 months ago have to argue for posted price. Then tonight I call for airline antifreeze.. guy says yep just saw it on shelf..I drive 10 minutes walk in guy said ohh we sold out earlier today.. computers were wrong..I said he just saw it on shelf.. sad.. used to like this store..

  Sue Boomer
a year ago
We were traveling from Indiana to Virginia when our voltage gage kept going down. They replaced our battery immediately. They were very efficient and kind

  Joe Beckwith
2 years ago
I go to Oreilly because I find their parts/tools/rewards the best. This store literally has the worst employees in any customer service I ve experienced. It s a shame because I prefer this store for my auto parts but I will not go back to this store for a long time, in hopes they may get some different employees. First negative review I ve ever left, anywhere.

  Jeri Lynn (Jay)
4 years ago
Great customer service, very knowledgeable and the guy helped me out with my van check engine light.O'Reilly's is one of two places I usually buy my car parts or etc. I am from Akron but I was in Ravenna at the time of stopping by. I really got to say that the store was really nice and clean. All the guy's were professional and helpful. Thanks guy's! I'll definitely be back in your store!!

  elijah barnes
4 years ago
I deal with the commercial side of O'Reilly, but even when I I just walk in they're always polite, quick and knowledgeable. They have a great staff and they're good at communicating between shifts in case you order early and pick up late or following day.

  J Bake 330
a year ago
Quick and easy, needed to make a return, no hassle whatsoever

  Reaven
4 years ago
I tried another nearby competitor auto parts store, and they didn't even carry the wiper blade size I needed. Luckily O'Reilly did, and that's enough of a reason for me to recommend them over other area locations.

  Rachele Williamson
5 years ago
The worst place to go. They don't know what they are doing. Either that, they just don't want business. Everytime we go there they end up giving us the wrong parts. They will help other people that walk-in before finished with you. And talk with their buddies first. Their buddies will also be sitting in the parking lot. And wait for you to come out. Then follow you down the road. They don't deserve one star.

  Justine Brock
5 years ago
We came for a battery test and to buy a new one as well. Issac came out and check it for us. When my husband asked if they replaced batteries for free he said yes but he wasn't doing it. "Not today, you can go to hell.", were his exact words. Then he told us, "You can go right over to Auto Zone for that.", needless to say, that's exactly what we did.

  Thomas Dowler
4 years ago
Stopped in to buy brake hoses for my truck, I asked for all of the brake hoses, I didn t care about the price. I was told there was 3 hoses on the truck, I questioned him (I knew there were 5 rubber brake hoses- 2 front, 2 rear, and one rear center) counter guy assured me there wasn t 5, so I purchased what he gave me with brake fluid. After leaving I got on your website and the first 2 hoses that popped up were the ones counter guy said didn t exist- oh and it showed them in stock at that store. I was tempted to return everything, I think I ll go to the Kent store or somewhere else next time.

  Mary Yoho
3 years ago
They had want I needed and was very nice 4 them to come out 2 my car and replace my wiper blade 4 me I think k coupons should not have an expiration date on then

  Randy McFarland
10 years ago
Has happened to me here mor that once. Only person in the store, I'm buying to cans of cleaners. I walk up to the counter and stand there. A man comes in after me, gets helped first. Another man comes in to pick up ordered parts, gets helped before me. All in all a 5 min stop turns to 20. Maybe the 3 workers in the back room doing nothing but talking could have helped me out?

  George HILL
a year ago
Place was a good place for part's just the kid who waited on me wasn't paying attention to what I needed as much as how many hours he worked

  Dre Dre
7 months ago
Helped with the part and the installation what a great team

  Lacy Wilfong
3 years ago
Usually have what we need. Good variety and good brands. SOME, (not all) of the staff are rude and seem unwilling to help with thing.

  Amanda Casseday
a year ago
Had everything I needed and they were friendly, quick and efficient

  Bill Bowser
3 years ago
The guys are great their I never have a problem with warrantees and I buy a lot of stuff here

  Adam D
4 years ago
Great customer service especially commercial great people best around I drive across town to come here

  Robert Rakosi
a year ago
For general automotive stuff it's a good place. Usually not very busy.

  backflip Bros
4 years ago
The workers here have been always more helpful and work with customers more than other auto parts store. Will keep coming here.

  Mathias Drouhard
3 years ago
Very helpful and got me what I need at the best price between the other autopart stores