True Performance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Raneem
4 months ago
They did a great job coordinating with my insurance and rental car company. The job was pretty good, however, I got my car a few days ago and below are a few things I noticed. Like I said, they were still pretty good and are Mercedes certified. Super responsive and kind! Ron helped through the entire process and was great.Issues I found:Paint is not leveled and will peel in adverse weather. Body gsb on passenger side headlight is not level. Hood on passenger side not leveled with fender. Lower grill on passenger side not aligned with driver side. Front bumper cover not leveled with hood on passenger side.

  Bradley Deeter
2 months ago
The whole team at True performance did a great job taking care of me after an unfortunate accident lead to the totaling of my M235i.Despite being unable to work with the shop and buy a new car in the meantime, Melinda and the rest of the team were very accommodating and helpful.

  Grant Alford
2 months ago
Been going here for years, given them tons of business. Can t say I ll be coming back after my most recent experience. Been leaving messages for days trying to get ahold of John Gilbert - the person handing my repair. Can t even be bothered enough to give me a call back. Left voicemails as his line always goes to voicemail, then left numerous messages with reception. How can I entrust my car to be repaired when I can t even get ahold of the people working. If you don t want to repair my car then just say that, jeez.

  Mike M.
6 months ago
Got rear ended recently and brought my car to true performance since they were recommended by my dealer. They did great work and the ladies at the front desk were great, especially Melinda. My wife s due date was close to when they estimated completion and they worked to get the car ready before then so we d have the car before the baby got here. Will absolutely bring my car here in the future if I ever need more work done.Services: Painting, Body & Trim

  Matthew Cogdill
11 months ago
Melinda, Ed, and the entire team at True Performance are truly amazing! Have always had great experiences with them and will continue to come back for any auto body needs I have. They truly set the highest of standards for any body shop in central ohio. They are the best!Service: Body & TrimService: Body & Trim

  Maelyn Grieb
6 months ago
I had just recently been in an accident where my new vehicle has been severely rear ended and eventually totaled. True Performance has made the entire process of my vehicle getting totaled, getting the ball rolling on getting a new one, etc way less stressful. They have been such a great help every step of the way! If you have a vehicle that needs body work or an estimate due to an accident I STRONGLY recommend coming here for it.

  Christopher Warren
3 years ago
We have been customers of True Performance for almost twenty years and they continue to impress and surprise.Unfortunately, our latest visit to Randall and his team was due to my wife's car being involved in a hit & skip while she was inside our local grocery store.True Performance quickly scheduled an appointment and I had the opportunity to meet with Rob Williams. He evaluated the car thoroughly and even took the time to clean a few areas to remove plastic residue left from the other vehicle. He provided quotes for both the work from the accident and some additional work that I wanted to perform if the budget allowed.Rob worked directly with our insurance company to ensure proper repairs would be made and covered under our policy. He also made professional recommendations for some rust repair that was discovered once the body panels were removed.During the course of the work being performed, our vehicle was subject to some additional damage for which True Performance took full responsibility. They were honest, up front, and explained how they were going to make it right while providing a rental car and updated timeline for repairs. I received a call from the owner himself apologizing for the situation. I respect when someone takes responsibility for their actions and does their best to make things right.Regrettably, we were unable to perform the additional work I asked to be quoted due to budgetary constraints, so it was a surprise to us when we picked up the car to find that Randall made the decision to perform that work free of charge.As usual, we were thrilled with the quality of the work performed which has been the primary reason for bringing our vehicles here for the last two decades. Frankly, we had debated trading the car in for something newer, but after seeing the finished product we knew we would be keeping it in the family for years to come.I have nothing but respect for the entire team at True Performance and thank them for their professionalism and commitment to quality. Keep up the great work!

  Octavio Guzman (AutoSavants)
6 months ago
I only trust True Performance to work on my BMW, they are a certified shop that gets the job done right the first time! The whole staff is great and will ensure you are happy when you pick up your vehicle!

  Tim Kerns
5 months ago
Took our volvo in for an estimate. They took pictures of the car and answered several questions I had and were very professional. They said we would receive the estimate later that day. 4 days went by and didn't hear anything so I emailed and got no response. Ended up using another body shop.

  John Preloger
8 months ago
These folks are true professionals. I had the whole rear quarter of my 2019 XC60 smashed in after 8,000 miles, and they meticulously rebuilt the car (using genuine parts) over 2 months. I m writing now because 40,000 miles later the car remains a high functioning vehicle with no hidden issues. Don t hesitate to use these guys should you ever find yourself in the unfortunate circumstance I did.

  Kristi Stone
a year ago
True Performance is gold standard of collision repair centers. True Performance repaired rear end damage after my Mercedes was in an accident last month. When the repairs were complete, it looked as good as (if not better than) the day I purchased it brand new. Truly exceptional. Just last week, another person hit my vehicle. At the accident scene, I told the police officer that I have a good collision repair place & without hesitation he said, I hope it s True Performance. Knowing that True Performance will take exceptional care of my vehicle from start to finish, puts me at ease. In addition to their outstanding repair expertise, the team at True Performance is very kind, friendly, punctual & knowledgeable. I sincerely hope that I m never in an accident again, but if so, True Performance is where I would go. Thank you for everything.Service: Body & Trim

  Matthew Cogdill
4 months ago
As always, the team at True Performance never disappoints. They do excellent work and get it done as efficiently as possible. Everyone is always kind and welcoming.

  Shawn Rajendram
a year ago
The team at True Performance were extremely professional and honest about my car. I really appreciated how up front they were about the severity of the damage to the frame when it was struck by a hit and run driver. I would recommend them to any BMW owner looking to have repairs done right.

  Linda Gause
2 years ago
Amazing experience! I can't say enough about this family-owned business. They were so friendly an helpful when I called and they got me in right away. The turned around the estimate in an hour and worked with the insurance company to make things much easier for me. The work they did was outstanding and as a bonus, they meticulously cleaned my car inside and out. They were a true pleasure to deal with and I highly recommend them. Thanks!Service: Body & Trim

  Heather Kay
3 years ago
I will never have enough positive things to say about True Performance! After having a horrible experience with another shop, I was dreading having to deal with more repairs. I was referred to True Performance by a friend and Randall made the entire process so easy that I'll never take my car anywhere else. My car was finished by the quoted time, I was updated every step of the way and there were no shocking out of the blue charges; it was a seamless process. Thank you Randall/True Performance for taking such good care of me and my car!

  Indira Guha
a year ago
Excellent service and work! They were even kind enough to pick my car up from the dealership repair center, since I was out of the country. Rob and Melinda were wonderful and very helpful to help me save over $600 in repairing my car! Would highly recommend, especially to those who have BMWs in need of body work!Service: Body & TrimService: Body & Trim

  Joonho Oh
2 years ago
I got my 2018 Audi A4 involved in a bad hit and run and was deciding between multiple body shops. I saw that this one had good reviews and chose this one, and also Riffe's autobody refused to work with Statefarm. Statefarm and many other insurance companies tend to use third party recycled parts to save money. However, with the help of Randall and his amazing team at True Performance, they submitted multiple supplements to Statefarm and recieved double the money and covered all parts as OEM genuine Audi parts. My car drives great and looks better than before the accident with all the new genuine parts. Per my request, they installed a performance intercooler from ECS Tuning for me without any extra labor costs. They even detailed my car for me before returning it. This body shop is the real deal and will provide timely and professional work and everything is clear and transparent. This body shop does not mess around and add extra fees like other body shops. I cannot thank Randall enough for his hard work and professionalism throughout the entire process. Everytime I called, he responded in a professional and respectful manner and gave me thorough updates on the progress of my car. If you are looking to have your vehicle repaired or have any work done on it, you won't regret choosing True Performance.Services: Transmission, Tires, Steering & suspension repair, Electrical, Body & Trim, Air conditioning

  Caroline Souza
2 years ago
Ed and the True Performance team has gone above and beyond! With this being my first (and hopefully last) experience with getting in a car accident and getting repairs, Ed took his time and effort to explain everything and made sure my car was safe before getting it back. I cannot say enough about True Performance and will forever be a customer!

  Rick Doyle
2 years ago
Best body work I've ever seen in my 18 years in the car business they just repaired my 2019 BMW M4 CS and I wanted it repaired by the best. They are the best in central Ohio for sure. Linda absolutely flawless.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Justin Riccobene
8 years ago
The True Performance Team did a great job on my BMW 135I. The car was in very bad shape before they got there team on it. They do not cut corners and everything turned out just perfect. They were willing to work with my insurance company and made a difficult situation tolerable. They are professional kind and willing to speak at any time. They have my business for life.Thanks,Justin R

  Courtney Cipparrone
9 years ago
Very pleased with the work True Performance did on my Grand Cherokee. The car looks brand new- you'd never know it was in an accident. Their work is fantastic. Randall is not only very professional, but a pleasure to work with. He goes above and beyond to make sure the client is happy. Would recommend True Performance to everyone, everytime. Great customer service, excellent work.

  Terp Terpboy Fan
9 months ago
There is not a better body shop in Columbus. From the body shop technicians to the owners, the professionalism and care taken of your car is number 1 in my book.

  Yash Joshi
4 years ago
Above and beyond my expectations as a whole. My BMW 428i Convertible was involved in a fender-bender which got me more than worried. Belonging to the automotive paint background, i was mainly concerned about color match. I call it my luck that I found these folks and it was an end to my worries after I saw my car complete sitting with a brand new rear bumper with a 0-0 match. Precision and excellence is True Performance!

  Scott Pifer
12 years ago
I've had multiple cars worked on here and they've always come back looking like I just bought them. I've gotten tons of complements from co-workers, friends and family that couldn't believe it was the same car as before the accident.My last car did take 6 weeks but this is due to the insurance company taking their time to approve supplements and the car still came back by their estimated completion date. The other reviewer maybe should change to another insurance provider.I don't mind a longer wait to make sure the work is done right, and True Performance hires people that will treat your car like their own. I've even had a few minor scuffs and scrapes touched up that I didn't even notice until I was told where to look and they were barely noticable after. Some other shops usually hire people that couldn't care less about anything but when their shift is over and will cut corners to save money, you'll regret it in the long run when the paint flakes off or you have to get your car re-repaired.I've even had True Perfomance employees stay late for me to drop off and pick up my car because my schedule wouldn't permit me to make it during business hours.I encourage everyone I know that needs body work done to check out True Performance and you should see the cars as they come out repaired. They have an excellent detailing team. The paint looks better than factory. Before you go anywhere else stop by True Performance and ask to see some of the repaired vehicles and some before pictures. You won't be sorry.

  Blake Windeler
7 years ago
I've dealt with True Performance 5 times over an 8 year period at this point. Thereafter each transaction, I've walked away impressed overall and wouldn't hesitate to recommend True Performance over all high-line auto body I've dealt with personally, or have heard about otherwise. There simply can't be a better choice in my opinion.The care the True Performance team puts into making the repair, matching the paint, and ensuring the customer is kept abreast of the progress throughout; is something I've not seen or experienced anywhere else. From the luxury marque's I've had worked on at True Performance, to most recently, a vintage collector vehicle, each has come back to me in showroom condition.It's rare to deal with an organization wherein you feel no corners are being cut to provide you the end product. However, I feel as though True Performance prides itself on honesty, integrity, and their phenomenal work, which is why for any body or paint work, big or small, I'll always go to True Performance.

  Thomas Tipul
5 years ago
I have been in the collision repair industry for over 30 years and have known the owner, management and staff at True Performance for nearly 20 years. They are as good as it gets in Central Ohio for repairs on any vehicle. The people there are a hard working and caring group. Quality work in a timely manner are the norm.

  S. Khay
4 years ago
They did a great job on my 17 year old son s 2017 Mercedes E400. They provided pictures and updated us on every phase. The worked with our insurance company and made sure that all the parts needed to restore my son s car were original.

  Kevin Conrad
7 years ago
What a great experience. I picked them because of their reputation and I could not be happier with the result. The owner goes above and beyond to please his customers. The car I had repaired was a 2008 Infiniti M35x and they even polished the headlights which were starting to fog. When I picked it up the car looked like it came off the showroom. Randall, thanks again for a wonderful repair job!

  Joe Wood
11 years ago
I have been dealing with TruePerformance for nearly 20 years now. They are, by far, the best place to have your car repaired in town. Everyone there is extremely professional. The facility is clean an state of the art. They are the only Mercedes-Benz certified body shop in the Central Ohio area. I will continue to use TruePerformance in the future and I would recommend them to anyone!

  Mark Luden
9 years ago
Recently we tried (tried) to have our 2007 Subaru Impreza repaired by the fine folks at True Performance but the adjuster from an un-named major insurance company tried to have the car repaired in an unsafe manner to, apparently, save some $$$ for the insurance company. No one at True Performance would "bite" on the adjuster's specification - meaning they rejected it as unsafe. The guys at True Performance took the time to explain to me what the issue was and the possible ramifications of doing the repair the wrong way. Ultimately, this stance cost True Performance the job as the insurance company "forced" us to use one of their own shops. Interestingly enough, their own shop (well okay it used to be owned by them but no is not however they are a "network provider") would not do the repair the way the adjusted wanted either.So, True Performance was right, gracious and put the customer ahead of the job. I would say you are in good hands with True Performance. Unfortunately my car was not with the insurance company.