Costco Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David P
4 weeks ago
Front end employees and customer service so far good, pharmacy not great not horrible. If I could give zero stars to the tire center I would. Purchased two sets of tires in the past without issues but recently *TRIED* to purchase a set of tires for my 2012 Town & Country and nothing but issues from the start. Took over 10 minutes for anyone to notice the six people lined up then after another 15 minutes I finally get to talk to a snarky woman who is clearly unhappy with life. She asks me for the tire size then didn't believe me and insisted I go walk back to the van and take a photo of the tire. Took about 10 days for tires to arrive. Appointment add another week. Not even five minutes I get a call claiming my van never came with 17" wheels. Chrysler used both 16" and 17" both 225/65. I know this for a fact as I and owned mine since new and same factory wheels since day one. Then I got some lame "well the size discrepancy can't be more than 3% and yours is close to 4%" I said ok proceed anyway. Then five minutes later get another call since they broke one wheel stud clean off and then badly stripped another. The dealer I once worked at had the wheels off once otherwise I'm the only one who touches them. They claimed I stripped the lug nuts despite I always remove and install them starting by hand then torque to factory spec 100 ft lbs. Then they refused to install them and tried to make me have the vehicle towed. They then made a spectacle of pushing the van out of the bay and to a nearby parking spot in an obvious attempt to humiliate us as if the van was some piece of garbage. Had to bicker quite a bit to get my key back, drove home, they tried to call while I was driving but wife and I were not amused to put it mildly. I love the van, recently hit 100,000 mi, and all maintenance is done to dealer standards whether by myself or Chrysler dealer. Replaced all 20 wheel studs and lug nuts they still refused to touch the van. Clearly the technician(s) are trigger happy with the air tools which a competent tire center knows not to use air wrench on lug nuts and wheel studs. I was able to get refunded though. Endless excuses and an entire crew clearly unhappy with their jobs and life. I would not trust any of these people to feed my cats when we are on vacation let alone with my tires and, ultimately, safety on the road. Costco today is certainly not the Costco I grew to love starting in 2007 when they opened where I lived at the time. I would cancel the membership but my wife likes the new business center in Southfield MI and outside Atlanta when we see family. Photos of van after I got same tire (Michelin Defender 2) at Belle Tire--had zero issues there.

 
6 months ago
Staffs are super friendly and professional. We got a flat tire during the road trip. Though there was no tire of our type in stock, they help us order one and replaced it the next day. And we finally got back to our sweet home. Thank you guys

  Shane Studer
9 months ago
Not sure what the other people are complaining about. Guys are just doing things by the book and the tolerances is Costco has set to be saved.. They went above and beyond with my tire installation. I dealt with Tyler and then Ryan both guys helped out tremendously. They were quick and professional at what they did. Thanks guys.

  Luke Copley
a year ago
After waiting an hour to get my summer wheels swapped to my winter wheels they told me that there is a 3.6% different in the wheels and the Costco policy is it cannot be greater than 3%. I am baffled, will never buy tires from Costco or use their service again. The workers were very sorry but it s not their fault Costco decided to create a rule that genuinely doesn t make sense, because these are OEM WHEELS AND TIRES. So if the manufacturer of the car is ok with it I think Costco should be ok with it too! 0/10 for Costco, 10/10 for their employees for putting up with a ridiculous policy and being able to talk to customers. Beth who worked there was an angel and their manager was not nice to her.

  shawn oberhouse
a year ago
Explained situation of nail in tire and asked if needed appointment to get plugged. Stated no bring in we don't do appointments. Drove in praying tire would not go flat to be told oh it will be at least 2 hour wait. To quickly drive back home before flat. One car on lift and 5 guys standing around. No and I mean no customer service.

  Katie Armstrong
5 years ago
They told me my lug nuts were swollen and wouldn't be able to get the tires put on until they had new lug nuts. I found that odd because i've never had a problem with my lugnuts and just had my tires rotated by my mechanic and never said anything about it. I asked for a return and they gave me the full amount (this is why i gave them two stars vs. one). Set up an apt at tireman the next morning and miraculously the lug nuts weren't swollen! Not sure if these guys are inexperienced or trying to make an extra buck but definitely unimpressed and wont be back.

  Logan Nafziger
2 years ago
Was told my tires would be in next buisness day upon purchase. Called to ask if they were in they told me it could be 2 weeks.. then while asking a question they hung up on me.. wouldn't recommend there's a lot better tire store out there.

  kathleen companik
10 months ago
Very friendly. Took the time to answer all of my questions. Helped me get the right tires for my car. Service was completed ahead of schedule. Would go here again

  Jaekob
6 years ago
They refused service to me due to a slight defect in the rim which tireman said was not an issue. Very disgusted with the way this was dealt with. They requested payment before the service was started and then after this refusal of service I had to go through a long process to get my money back on my debit card which they were not even sure they could do. I'm honestly going to cancel my membership after this and shop elsewhere.

  Ron Hartley
5 years ago
Needed a new battery for my minivan. They sold me an interstate battery with 1000 cranking amps and 800 cold cranking amps for $84.99. this thing has a 4 year free replacement warranty and was higher rated than the 800/600 interstate that came out. What's not to love about that!

  Nick Klinkenberg
3 years ago
have purchased three sets of tires over the years. great price, great tire and fine service.

  Dan Hillyard
a year ago
No customer service.

 
6 months ago
We had a flat tire during our road trip, and several other hotels didn't answer the phone. This one answered the phone and told us that we could try a walk-in. Finally, we made an appointment online. Although our tires were out of stock at the site, the staff said that if you order now, they can be replaced tomorrow. In the end, we went to replace the tires as soon as the door opened the next day and got home safely. Thank you very much to the Tire Center staff and a female staff member for patiently helping us.