Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex C
a month ago
I got above and beyond, friendly assistance while I was in the store just a minute ago. AAP is my usual go-to, but I might go out of my way to visit this particular location in the future

  Adan Gomez
a month ago
Horrible experience I had this time. Customer service at Painesville location is awful, the gentleman that I spoke with was very unhelpful.

  Ericka Barhams
a year ago
Went here this past Sunday, 3/12/23,Needed a headlight bulb. Looked on YouTube, easy install. Thought I'd still be able to get some help to make sure I was doing it correctly. I was swiftly and rudely informed that they don't do that by Kirk, the only one in the store. I've been there before regarding my daughter's car, you know, checking fluids before she went off to college and the guys were really nice about helping me, that's why I went back. But not Kirk, not even thinking about trying to help an old lady out. Against the policy, he said . Well, ok....... so I went to autoz... and guess what? I didn't even have to lift a finger. Guess I know where I'll be going from now on. If I could give no stars, I would. Thank you, Kirk, for nothing

  April Sparks
9 months ago
Honestly I would give half a star if I could I stopped in tonight to get wipers for my truck on way home realized my passenger one was ripped pretty bad and it started to rain a little so I walk in guy that works there James was out in front of counter playing on phone, told him I needed wiper blades for my truck as he s looking it up he looks at me says You know I ain t putting these on for you I was so surprised I looked at him and asked why not? He replied Cuz it s raining and I ain t going out there I was so shocked he replied like that to me because I always go there and the guys have always helped me out one guy even replaced my wiper in a blizzard. I responded ok well I guess I ll take my business elsewhere he said ok cool, as I walked out I asked his name he pointed to his name tag and said James he also stated not to bother because his manager would not care. Little did James know I was going to also pick up my oil, filter and air filter not to mention check out some new mats and window raingards, so your lost sale was easily remedied by your competitors down the street which was super offended for me about your employees behavior, and still in the rain walked outside and replaced my wipers . I usually buy all my wipers (which are not the cheap ones) about 3-4 times a year and all my vehicles maintenance stuff from here but no longer will I do that. I will happily go down the street to the competition and make my purchases there. I guess what they say about good help us hard to find because you really hit the bottom of the barrel with James from the Mentor Ave Painesville location.

  Emmett Uhlir
2 years ago
Had an axle in stock for a 20yr old audi b5 s4?? Thats a win in my books!

  Wally Elayan
9 months ago
Don't purchase a marine battery from Advance Auto Parts because they are warranties for 90 days. I bought a battery last year used jetski 5 times now they tell me I need a new battery at $140. Will not buy from there again. No integrity

  Mr nucci
2 years ago
Nothing wrong except for the fact that they're only open until 8:00 but on their website says 9:00 and it proceeds to let you purchase and spend money stating that you can pick up within 30 minutes. I had ordered at 8:00 left to go to the store and it was closed I really needed those parts for my project just think it was wrong that they let me spend the money thinking that I can come pick it up

  Bernice Di Lillo
a year ago
I had two Four wheeler batteries that I wanted to recycle and said they would take them. I would of gave 5 stars if they would of given me any type of money like they do for car batteries but all is good.

  Greg Smith
5 years ago
Take the luck of the draw for who helps you some know more than others.Personally I've had better luck at O'Reilly's just down the street. They seem to be much friendlier and eager to help

  Kieran
6 years ago
Excellent place to go for all your needs for your car. Staff are really friendly and efficient and will even install your wiper blades for you or your battery if need be. I always go there for anything I need for my two cars.

  Ben Kolt
a year ago
A total miss this time. Wrong parts, online order canceled even though the parts should be in stock. Wasted hours.I've been going here for 10+years, but after this last fiasco, I'll reconsider.

  Derek Haffey
3 years ago
Always friendly staff at this location. They know where everything is too. Never feel bad asking them to help me find something

  Ray Sampson
4 years ago
Thanks for the great pricing and parts for the work truck!

  Susan Ludwick
6 years ago
The manager is rude would not honor a lifetime warranty unless I bought something acted like he knew more then my mechanic!!! Had to call corporate they honored my warranty no problem!!! Last time I shop at this location ended up at chardon and the service was wonderful!!!!!

  Dave Benadum (DB147)
5 years ago
The workers know about cars and help with useful advise. The first thing other auto parts stores nearby tell me when I ask a mechanical question... "I don't know anything about cars, I just sell car parts."

  TK Rowan
7 years ago
Staff is always helpful and polite. Prices are fair. They offer email rewards. Your purchase history is saved for warranties.

  Micu Bob Preh
3 years ago
The staff was great but unfortunately they did not carry what was listed on the website which was black fluid film. And they had one can of declare.

  Michael Diffenbacher
4 years ago
Great people, in stock parts, let me use their tools, swapped battery on a civic and was out of the lot less than 10 minutes from getting there

  Joe Lardner
6 years ago
These guys are as helpful as you need them to be. Came to fix an exhaust leak issue and, found the right parts at a fair price!

  Sharon White
a year ago
Prices are high but staff are very helpful.

  Shawn Brown
3 years ago
Based on the employee I felt with I won't be back at this store. He literally whined because I was paying cash and they just opened. This is extremely unprofessional and I'll be taking my business with 8 vehicles else where.

  Ellen Brown
6 months ago
Had the parts we needed

  Wayne Fine
5 years ago
Great service by the people there and parts I have bought. Good prices too

  Robert
a year ago
Good place,always has what I need

  Bob W
a year ago
Working on a project for my truck. Counter guy was very helpful and fot,me what I needed.

  Linda Clarke
2 years ago
Very helpful and fast service. Could use a female worker though.

  Kevin Pilon
8 years ago
Excellent service and they had the parts in stock. Very helpful with suggestions and assistance.

  James Field
4 years ago
Can t give a good rating when the place is closed 25 mins after it was to open.

  Harold-wes Burton
2 years ago
went out of there way to get what i needed, nice!

  Gabriella / Gail Jorgensen
5 years ago
Always helpful, they assist you with adding oil to your car, good place