Serpentini Chevrolet of Orrville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jarod Haugh
a day ago
Edit to add that they said they were gonna call me, and like I figured, like past experiences, no phone calls. Imagine that. Don t even use this place.Had to call all the time as the lady in charge of my vehicle wouldn t call me to give any information. They had my car for almost a month to the day to replace an oil pan and gasket and attempt to fix a leaking timing chain gasket. Nothing but the oil pan got done after many calls back and forth and loads of wasted time. I will not be bring any vehicles back here for service, nor will I recommend it to anyone. Not to mention the base price for the car we were getting as about 6k. When we were filling out paperwork it was 6k. Then when we get the loan it s suddenly almost 9k. Call and ask and it s for the extended warranty I told them I didn t want that they still added on anyway. Then they told me that they couldn t remove it, I should have noticed it when we signed paperwork, and that it was my fault. I also never got any paperwork when I left, like every other dealer I ve ever worked with has given. Plus the 30 day tag expired before I was able to get the memorandum title, then when I got the title, they titled it wrong, wouldn t fix it, but didn t tell me that for 2 weeks. I was given a dealer plate for the time, and the tile is still not in the right name (supposed to be in my wife s name, but they put it in mine even though I never even signed a single paper for the entire car).

  Christian Cress
6 months ago
I stopped in yesterday to serpentini Orrville yesterday on what I thought was an impossible deal to strike. But with the excellent service from Joe Guzzi and team members of Orrville I was able to make a purchase of a brand new 2023 Z71 Tahoe. With Joe's help I was able to trade in my 2019 RS Blazer that was upside down. The Tahoe has always been my little family's dream car even when wooster made that seem impossible, even the blazer was a hard deal for them. When I was there I was treated like family and truly experienced that 100% customer satisfaction, I toured the shop and even got to feed my camaro addiction! I highly recommend if you feel hopeless that you are unable to get into your dream vehicle give Joe Guzzi a shot! He fights hard to get the deal for you! Best dealership experience I've ever had and they have earned my business for this future ZL1 camaro purchaser!So thank you Joe Guzzi and the Orville team for this highly satisfied customer and sorry for taking the managers demo car Thanks,Christian Cress and family

  Hannah
2 weeks ago
My boyfriend just bought a beautiful 2015 Chevy Equinox here. We talked to Tyson and he was extremely friendly and helpful! I'd never been to a dealership before and he made the experience super pleasant for us. Thank you!!

  Michael Reed
a week ago
I bought a vehicle from them and the sales rep was fine but I didn t like how they had a cash price and a finance price but thought the car anyways. I called them with a follow up question this week. I left 3 different messages and never received a call back. They seem fine before the sale but afterwards not so much

  Wendy Casey
6 days ago
We purchased a 06 mustang a few days ago. The entire experience was stellar. Our salesman, Marco, wasn't pushy, but confidently professional. We'd do business with Serpentini of Orrville again. Btw, we drove 2 hours to get to their lot. Give them a try.

  Nick Zollinger
a month ago
My wife helped me post my truck on Facebook to sell. We got many offers from individuals and an offer from a car dealership. The very next day Raymond from Serpentini in Orrville reached out to us and was willing to give us a better offer than the other dealership. After meeting up with him and taking a look at things he was willing to offer us even more than the other dealership! Very easy to work with, super kind and helpful. Loved the fact that I was supporting a local business.

  Cathy Hartsel
a month ago
It was an awesome experience, everyone that I met or seen interacting with others was so nice and pleasant. I came in with intentions of purchasing a used car and walked out with a brand new one. this is because Floyd worked hard to satisfy me and make sure I left with a vehicle I could trust would not break down.

  Anita Marinovic
2 months ago
Came to this dealership for a used vehicle I ve had my eye on. We worked with Ray Hawks who was a great sales person, respectful and not pushy. Made the process pretty fast and easy. He was very genuine and worked hard for us to get the best price for us. I would highly recommend him to purchase your next vehicle!

  Shannon Blake
a month ago
We had the amazing pleasure of working with Jacob Collins he is amazing at what he does he also knows how to make you laught. Me and my husband went in not having much hope of getting the car that we wanted but Jacob made it happen and we left with the car that we fell in love with. If anyone goes here I most definitely would recommend working with Jacob. Thanks for all that you did for us if I could give more then 5 stars I would

  The BlitzedLion
a month ago
I purchased a vehicle today, and I couldn t be happier! Thank you Floyd Stanard for all your help! I highly recommend seeing Floyd anytime you re in the market for a new vehicle!

  Patience
2 months ago
I came into Serpentini Orrville after work one night to see what they could do for me on a vehicle. I had the pleasure of working with salesman Jacob Collins! He made the whole experience absolutely amazing, felt like I was talking with someone I've known half my life. I came in at 6:30pm and Jacob got me into a car and out the door by 9pm! I would highly recommend buying a car from Jacob at Serpentini, you will not regret meeting and working with this amazing young man! THANK YOU JACOB

  Saydie Collins
3 months ago
My husband and I came in a few weeks ago to look at a lower priced used car we seen online. We thought it was a solid car for the mileage and in good condition so we purchased it.I would like to thank our salesman Jacob Collins for taking the time to be thorough and give us all the information he could about the car! Your friendly personality sure is appreciated! Keep up the good work Jacob!

  Jennifer Long
3 months ago
We came into Serpentini Orrville to find our son s first car. We had the pleasure of working with salesman Jacob Collin on the purchase of our Chevy Cruise! He was very professional and knowledgeable and made us feel at home! It was an enjoyable car buying process! We would highly recommend buying a car from Jacob at Serpentini!

  Matt Ludeman
a month ago
Serpentini in Orrville is a great dealership to get your next vehicle. Working with Ray Hawks and Adam, they are/were easy to talk to and were Extremely helpful. Loyalty means a lot in any business, and I can honestly say they have earned my loyalty moving forward when I am shopping for a vehicle again. Thank You.

  Tony Maglio
2 months ago
I had to trade my lease in and with this crazy economy we're in I had my doubts however the salesman who helped us out was absolutely top notch!! If anyone needs a vehicle please go see David Jewell at serpentini orrville, he will most definitely do everything to help you out !! He was professional, personable, and made the experience go nice and smooth ! I highly recommend going to see him if you need a car , he will find you what you need and take care of you ! Thanks David !

  James Taylor
5 months ago
Outstanding experience with Serpentini Chevrolet. Tyson worked with me and made the purchase smooth even while I reside in Illinois. Thank you Serpentini.

  Kory Sibert
4 months ago
I came into this dealership because I had seen the ads saying they could help anyone get into a vehicle no matter their credit or any situation . Well if I have to be honest they were completely right!! Brian my sales man was completely transparent and went above and beyond to help me get into a vehicle . He was not pushy in the least. He listened to my need and he did everything he could to not only put me in a better vehicle than I already had . But he was down to earth and very friendly . I immediately felt comfortable and at ease. Not only that but the other salesman in the store were friendly and very jovial . The manager is also really friendly and even the older gentleman at the door who greeted us was the exact same way . Never once was I told it s a get what you get deal or treated any way except kind and respectful . The dealership itself is gorgeous and you can tell that everyone here takes pride in what they are doing, and who they are dealing with . Today I had to go to the service department and they also are very helpful and pleasant. I would highly recommend this dealership to anyone that is looking for a vehicle used or new . Come in and ask for Brian . He is most certainly you re guy . And he will do everything in his power to help you get the vehicle you want ! Thanks again Brian for such a great and friendly experience !

  Arianna Wyant
a month ago
Lindsay B was amazing and helped us look for a car we wanted. She was extremely friendly and made us laugh countless of times. Enjoyed today!

  Tracy Layfield
3 months ago
I appreciate a Serpentini associate reaching out to me the day beforehand and offering me a 20 dollar off special. They scheduled my appointment very easily (and for the next day) the wait was pretty short also. My family and I were pretty comfortable in the waiting area with the tv, play area, and free drinks. Thank you!!

  Megan Wilson
3 months ago
Salesman Joe was decent at his job but didn t carry through with the promise of what we wanted out of our trade in he said the sales manager said okay on what we wanted, go to do the paperwork it was almost closing time and we were getting rushed through the paperwork the gentleman kept saying sign here sign and here didn t go over the price break down and we were just happy to get the paperwork done as well we didn t think they would screw us. Got home after the two hour trip and looked over our paperwork and they charged us 29,*** for a vehicle they had publicly listed for 27,*** and cut us 3k on our trade in we came to an agreement on! Very shady business we take fault in not slowing down the process but to take advantage of happy people like this is sickening! We will never go back to do business with them because when we called to discuss the issues they were rude about it and kept blaming us and the deal was already done which isn t a way to keep customers! If you don t want to be like us and getting screwed DO NOT SHOP HERE!

  David Bennett
a month ago
Helpful, courteous staff.I was purchasing a used car I saw advertised at Serpentini's webpage.When totalling up taxes and fees, I was told the cash price would be $1500 more than the advertised price. The reason given was that the dealership gets kickbacks from the bank for sending them lenders.

  Voidzy
4 months ago
I was hesitant to look into trading in and purchasing a new vehicle. However Jacob Collins worked with me on my budget and I was able to purchase a new 2024 Chevy Trax and I absolutely love it! He was patient and understanding of what I needed and I so appreciated everything he did for me and my family

  Amy Brummett
2 weeks ago
******EDIT*******"Darrin and I finally got a hold of the salesman and they did absolutely NOTHING!!! They knowingly sold a disabled veteran a car that is a known problem that no one can seem to figure out. When Darrin asked if they did an inspection, they Said no. They totally just lied to that man. How horrible!!! I will make sure that EVERYONE i can reach, knows what a scammer your dealership is.You responded to my review, not to HELP fix your lies and scams, but to make yourself "LOOK GOOD"READ THE OTHER REVIEWS, THEY SEEM TO HAVE GOTTEN THE EXACT TREATMENT!!!!You have your own mechanics and make tons of money, YOU change your customers over $100 an hour labor rate and you can't Even fix your mistake and get this disabled veteran's car, that you knew was broken, fixed???Horrible business. How do you sleep at night??!!?Very deceiving. They were not upfront about the problems that the 2012 Dodge Durango had and sold it to me anyway in very poor condition. Now while it's being diagnosed and fixed, I am without a vehicle and who knows how much money. Be careful and make sure you do extensive research because they certainly will not tell you the truth about a vehicle. They are just concerned with selling any junk to whoever just to make that profit. Ohio has no laws on that type of deception. So once you sign the contact.... it's OVER. They also left me with expired plates because they didn't send my memorandum title until about 45 days later, only because I had to take the time to call them and remind them. Much be weary too busy selling junk cars to innocent people. They are literally robbing money from people. They don't care, at least they don't have to pay those repair costs and rental car fees. They got me. Do not let them get your as well. I really despise liars, cheaters & thieves. And that they are.BUYER BEWARE!!!! SCAM ALERT!!!!Spread the word!!!!!!!!!!

  Joe
3 months ago
Great experience with sales Professional, Joe Guzzi! He took his time and showed us what we wanted within our budget and didn t try to up- sell us on more expensive vehicles. Thank you Joe, love the new car

  VJ L
a month ago
Had my 2019 Nissan for two years bought from Serpentini. First two weeks I had to replace the battery $218. I paid Serpentini to put a hitch on my car, when I went to use it the wiring was messed up I had to put it back into service to fix that problem. One month later I was stranded on the side of the road for hours, had to have it towed to my house, then towed back to Serpentini. Next problem was my heat wouldn t work, they fixed it. Four months later no heat again, they had it for 5 weeks and said it was fixed. I am here again 4 months later, no heat again and spending another one of my days off in their service waiting room. When will this stop.

  Timothy Ensminger
a month ago
Tyson Berkey is the absolute most patient sales rep I have ever met. Never pushy and he listens to you to help find the vehical you are looking for. We just purchased a vehical for the second time from him he definitely has the attitude and warmth to create returning customers. As a whole serpentini has treated us like a real person and not a cash cow pay check for them.

  Kyle Pandrea
2 months ago
Jacob is an amazing guy and showed us great cars in our price range. Very genuine guy, and definitely knows what he's talking about. If your ever here he's the guy to talk to.

  Chase Crook
4 months ago
We were shopping the internet and found the best prices here, we went in and Jacob was our salesman and he was fantastic , they had an awesome place to play for our son. we found a truck we fell in love with and they made the process easy. I will be back for all my future vehicle purchases.

  Rick Tschantz
5 months ago
Scheduled and Met up with associate Joe Guzzi and went over options for vehicles for end or beginning of this coming year. Took vehicle of choice for test drive, met all whom were available and returned home with options for significant other for return visit. Pending her schedule and budget approval will be back over before or around Christmas time for final shopping options. Thank you Joe and all for your patience. Have a blessed Thanksgiving and keep up the good work!

  Roy Randalls Jr
2 months ago
I did not buy a vehicle from here and don't think I will unless it's shipped from another Serpentini store. The reason is because of the amount of dust that settles on vehicles. But let me tell you about the staff. Normal car dealerships have salesman fighting each other to rush out and force you to purchase a vehicle. I get it, commision and making a living... But let me get there and start looking before you annoy me. But Serpentini in Orrville, I was able to browse and look for a vehicle, and when I went to ask questions, they were not pushy at all. So when I visit another Serpentini location, I want my business completed in the Orrville location.