NTB-National Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  JTP Designs
a week ago
Spontaneous tire shopping visit for my Avalanche. Took advantage of a good sale going on and was promptly presented with tire options to compare and of those in stock ready to go same day. Decided to try the house brand Mavis. The team made my visit easy and a few hours later the truck was good to go! So far the tires are running quiet and smooth with fair to good handling. We'll see how they handle wet weather. The sipes and tread patterns look like they'll perform well.

  Andrea C.
3 months ago
Very nice manager and love that it s open on Sunday.A little pricey, $60 to replace rear wiper. Nice they put a paper mat down to protect carpet but it would be good if they removed it before giving car back. Overall very good.

  Crystal Collins
a month ago
Thanks NTB for the service. Staff was polite, service was quick and I appreciate management s willingness to work with me through some negotiations. I ve been a customer for multiple years with all my vehicles, so I will continue coming back if I continue to receive the same type of service!

  Candice Starnes
a week ago
I took my car in for the fan on the air conditioning. They checked my car for any issue. Didn t not fine anything. Did not charge me anything at all. Very nice and helpful. I will be coming back. Excellent service.

  Antonio Snuffer
4 weeks ago
I went in for a nail in my tire. We re able to successfully plug it, only charging 24.99$. The prices are very affordable, and on top of that they were able to fill my washer fluid for free. Would definitely recommend to Friends and family. This was my first time here, and it will not be my last!

  Zoe S
a year ago
I went there thinking I needed a tire replaced because of a screw, not only did they not tell me that the screw didn t puncture through, which every shop I ve ever worked in has been honest with their customers about, which would have saved me time and a lot of money since the old tire was practically new! So just be aware they don t have honest business practices. They also lie about inspections, when I called to complain about the first issue they said well they never did an inspection which they are supposed claiming to always do! Then as pictured they left the tire a complete mess, leaving the silicone all over the tire and rim! From one honest mechanic to all of you don t waste your time or money at this location, they ll be more honest and care more about you somewhere else

  MaryEllen Fisher
a month ago
This is my second review of the NTB in North Olmsted. Again, they went above and beyond to help me. I had broken my hub cap, which is the kind that is held on with lug nuts. Since the customer service at this location is top notch, I thought I would ask if they could replace it with the new one I had. Without an appointment, they quickly changed it, and I was on my way. Very appreciative of their great service.Very good customer service. We found that our tire was flat at 4:00pm on Saturday evening. Every place we called would not even look at the tire, until we called the North Olmsted NTB. They told us to come in. There was a nail in the tread, which they repaired in less than an hour, even though it was closing time. We appreciate their friendliness and excellent work.

  Vincent Lupico
a week ago
The team at NTB got me in same day after a flat and had a new tire ordered and installed in less than 5 hours. Excellent folks.

  Betsy King
a month ago
Great , honest service! I was told by the company that did my oil change that my rear brakes needed to be replaced as soon as possible. I took I my car to NTB for an estimate and they said nothing was wrong with my brakes! So glad I went to NTB I will be taking my car there for all its future service needs.

  Tracy Collins
5 months ago
Great service. Good prices. Clean environment. Great work. Highly recommend. It's the only tire shop I've used for years

  Dennis Rodgers
a month ago
Had a blown tire and North Olmsted NTB got me in right away and fixed my issues! I was back on the road in time. Wonderful and friendly service! Much appreciated! Would highly recommend!

  Bill P.
a month ago
I have been a customer of this particular NTB for several years mostly because of the manager, Mike. He always shows me good customer service and strives to get my service done in a timely manner. I appreciate this effort from Mike, as well as the sales associate, Hazelle.

  Sheila Locigno
a week ago
Quick service. Very friendly employees. Took time to explain services that would be needed in the future, without the hard sell of trying to force the services right now.

  Traci Buzek
3 months ago
Had an unexpected nail in the sidewall of my tire. They repaired it quickly and efficiently, and had excellent customer service.

  Josh Mion (Like288Ninjas)
4 months ago
Brakes were squeeking. The mechanics took the wheels off and identified no issues. The manager then allowed me to come look for myself and the mechanic explained everything he was seeing. At the end of the day, nothing new was needed and they charged $0 for the brake inspection. Very nice people.

  Sonya Stanley
3 months ago
Mike is amazing always takes care of me. I moved from NY and he has helped me tremendously about 5 times and it s always a pleasure!!! Great place and never pushy to get things done that isn t necessary! Very honest and highly recommended!!!

  Chey Nol
2 months ago
Amazing service!! As a woman I felt 100% comfortable here and did not feel pressured into doing anything I didn t want to do, which is very important to me! My family has been using NTB for years and they have customers for life

  aaron kinder
4 months ago
Went in today to fix my back tire for a jeep and what an experience the staff and crew are so friendly and willing to help with anything I rate this place a 10 out of 10. Want to give a special shout out the Mike R the manager and the technician Jack Q for the top notch work. It's Christmas time and those wonderful people at North Olmsted NTB deserve a huge x-mas bonus and the whole staff deserves a fancy dinner (maybe to Nemo grille in Avon) on the company

  Kennedy Saxton
a week ago
Very efficient service for an oil change, everyone working was very friendly and explained the process to me. great place!

  Hope Thern
6 months ago
Negative stars would be my rating but there s not that option. I took my van here for brake pads and possibly rotors. They first came back to me with an estimate of over $4000! Then the tech said that includes their SUGGESTED work. Three days ago I had a DOT inspection on this van and we knew we needed brake pads only. When I said $4000 was too high and I ONLY wanted the brakes a rotors she came back with $3000! I told her we would be picking up the van. As a fleet owner I know my costs for maintenance. The tech proceeded to try and say she ll have someone look at her estimate to make sure it is correct. I told her she should have come to me with the exact and best cost for brakes/rotors on the front and back and NOT try to rip me off. I highly advise STAY AWAY FROM NTB!!

  Gabriel B
a month ago
Identified the issues with my tires, repaired, and had me on the road again in an hour. I especially appreciate that they don t often try to upsell me with additional repairs, just do the work that I came in for.

  Lindsay Lipp
3 years ago
This place needs to train its front desk employees to be more thorough in their communication and to review their SOPs for techs. I had an awful experience here and would highly NOT recommend.Full disclosure: I knew very little about tires before this incident. I damaged one of my tires and measured the tread depth with a ruler at 6/32". After calling around a few places, I was told that since I have an AWD vehicle, I need to either find a tire with similar tread depth/pattern or replace all 4. Otherwise, 1 brand new tire could cause serious problems over time. I discovered the last place I bought tires was out of business, no used tire shops in the area had the tread depth/pattern/size I needed, and for a new set, NTB had the best offer with $170 in mail-in rebates. The NTB near me didn't have 4 tires in the size I needed, so they referred me to this location.When I arrived, they were very busy. There was just one older man covering the front desk, phone was ringing, and there was a line of customers waiting. When I finally got to the register, the receipt printed out for me to sign was $150 more than what I had been quoted over the phone, with no mention of the rebates--the man had automatically signed me up for several of NTB's life-of-tire programs. I asked them to be removed, but the man insisted I get at least their base plan, adding an extra $30. He printed out another receipt with it included and I just signed it. I asked him about the rebates (thankfully I'd been told about these over the phone) and he gave me papers to register. Two hours later my car was ready, but the man at the front desk told me the tech who does their alignments already left for the day, so I could come back to have that done at a later date. I requested to keep my old tires so I could sell them, but given that most tires need replaced around 4/32", I figured they wouldn't be worth much.Fast forward a few weeks: I discovered I was only eligible for $120 in mail-in rebates (you had to spend $800 on tires alone and I didn't reach that)--first false promise. Secondly, I bought a tire tread depth gauge from Auto Zone to double check how much my tires were worth and measured the old tires at 9/32"! All 3 almost brand new, barely worn, and certainly fine to replace just the 1 tire... I was so frustrated. I called and spoke with the manager about what had happened. He apologized that they didn't catch the tread or rebate, but said he wouldn't be able to refund me or process any sort of return. He told me to come in during his work hours the following day for the alignment and he would give me some coupons.I came in the next day, and the manager called over the older gentleman who had waited on me the night I bought my tires. He proceeded to berate him in front of me while taking no accountability for the mistake himself. It was very awkward and very poor leadership/professionalism. He then took out a business card and wrote "free oil change, tire rotation, wiper blades" on the back of it (even though free tire rotations were included in the $30 base plan that I'd already purchased). He told me the oil change was a $100+ value, saying they could do full synthetic, which I appreciate but have never gotten before, I don't even know if my car would take that type of oil, and am generally fine with the standard $50 oil change + tire rotation from the dealership near my house. At least it was some effort.I had to come back for the alignment a few hours later (an inconvenience since this is on the other side of town, adding another 1.5 hours of driving). Again the older gentleman at the front desk prints out a receipt for me to sign--$100 for the alignment. I said I thought it was included in the purchase of my 4 tires. He tells me only an alignment CHECK was included (OMG!!!). I refused the check, grabbed my keys and walked out.Bottom line: This place is a hot mess, does not have customers' best interest at heart, and will nickel and dime you to death. Do not go here.

  Alexandria Jackson
2 months ago
Very professional, kind and patient. They were able to get me in quickly for my car emergency. I will be coming back to bug them again whenever my car needs anything!

  Elaine Marquard
a month ago
Made my appointment last minute. Easy in/easy out...short waiting time. Most of the staff have been here for years. Knowledgeable and friendly staff.

  Craig Deppert
a month ago
The Team at NTB saved my weekend. We were stranded in CLR and the NTB team fixed our vehicle on a Saturday afternoon when it would be easier to pass on. Doing a hard job. Thanks NTB

  Viktar Sviatlichny
5 months ago
I made an appointment. I came to change the tires, but waved and started swearing, saying that he didn t understand what was wrong with the people. He started saying that they were idiots. I stood nearby and heard it all. Then they refused me, they were not comfortable working with my car.

  Irvan Yosua
2 months ago
Very fast process and simple. Very excellent. Staff very welcoming and very helpful. Shot out to Mr.Hazell. Definitely great feeling getting taken care of by caring people.

  Hope Sinclair
a month ago
Visiting from Tennessee, and my tire would not keep air. They got me fixed up quick with a new tire!!! Thanks guys!

  Sue Isaac
2 months ago
Kenny did a great job on my car, I have had some issues with it and he finally fixed the issue!! Kudos

  Chris Wheeler
a month ago
Everyone was super kind, and helped me with all my questions, everything I've ever been here they make sure to give me all the information, and do amazing work!!