Mercedes-Benz of North Olmsted Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aldo Soraluz
4 months ago
I have a Benz GLE 350 and the windshield is broken, my spoilers were stolen (which needs to be replaced), so I called here to see if they could do this job and after 3 calls, no one knows anything about who can do the job, I left a message until now I'm still waiting for them to call me (an hour later), I live in Westlake and please stop sending me your flyers because I will never use your service.

  JHT
2 years ago
This is a top quality dealership and service center. I brought my Smart Fortwo for a comprehensive evaluation and service. They took care of everything and provided a detailed report for the work that was needed and completed. Cost was very reasonable and everyone at the dealership was professional and pleasant.Services: Transmission, Air & cabin filter replacement, Brakes, Air conditioning, Oil changeServices: Transmission, Air & cabin filter replacement, Brakes, Air conditioning, Oil change

  Anthony Poe
3 years ago
Matt was awesome through my whole transaction. He was very helpful and knowledgeable and he made purchasing a car from a distance trough this whole COVID situation a breeze. I could not be more happy with my purchase and the people who helped. I highly recommend them if you're in the market for one of their vehicles.

  Teddi S
2 years ago
We needed to buy our leased vehicle and spoke with Steven and Beenti, they were very friendly and informative. Beenti is an asset to this company. He's very personable, straightforward and honest, and that's exactly what consumers want. It was just a great experience.

  B K
5 months ago
Stacey was the best service writer you could ask for.

  Drew Molinari
3 years ago
Avoid. First time we went in, they tried to charge us $600 for routine maintenance we didn't need as the car had the exact same services completed several months earlier when we bought the car used. Most recently, there was a battery warning going off so we took it in. They charged us $350 for a routine battery replacement. To get to $350, you have to charge the absolute tippy top of the price range for batteries and then also $100 for install. Know how long it takes to change a battery? Five minutes. So apparently these clowns charge $1,200 per hour of labor. Criminals.Service: Battery

  rick greenberg
2 years ago
I can't say enough good things about the dealership. Stacey was great to work with and they did an excellent job on my car. Highly recommended.Services: Brakes, Brake service & repairServices: Brakes, Brake service & repair

  rome
3 years ago
Stay away from this dealership if you need to fix your car out your pocket!!! Took my 2016 gl63 there for alignment and some other stuff, after I picked it up vehicle was driving down the road and pulling to the right and the wheel was not sitting straight. Turned around and went back. Told that to Cody in service, they turned my vehicle around without changing and shop forman came out to talk to me. He gave me a paper saying that I probably need a new steering rack. He told me that the alignment is spot on. I asked him why is the vehicle is driving and pulling to the right. He told me that there is a very sensitive sensor in the steering rack and that's probably what tells the vehicle to steer to the right when its not working properly. I left the dealership. Parked the vehicle for 2 months and did not drive it. I listed it up for sale, got a client for it but the alignment was still needed to be addressed. I took it to a different shop and gues what. The alignment was off front and back. After the guy did the alignment the vehicle drives like it should!! I went back to the benz dealership and asked for a refund. Service manager told me its not happening.I asked him, is that's the way they treat customers? He told that they did everything right. He talked to me like I was a dog. I went to talk to Matt the manager. I explained to him what happened, he told me that he will look into it and let me know. He called me back same day and told me same thing i herd from others. He said no refund will be given, but he offered me a $100 credit for next service! Lol!! They didn't do the alignment charged me almost $300 and kept telling me that they did it. And that's how they treat their customers!!! I mean customers because I bought a $70k benz from them and my brother and our friends did to which we referred to them! Now I know how they do business and they are no longer are getting my or my family's or friends!!! People need to know what they do so they can decide should they go them or not!!!

  Robert Whitsett
2 years ago
Mercedes Benz of North Olmsted has the best service of any Mercedes dealership around including Lieken and Bedford. You get an appointment much faster than the other dealers, especially with the Mercedes Sprinters. I drive over 20 miles further than the other dealers just to get to North Olmsted for some real SERVICE!!

  Kathy Tilker
3 years ago
LOVE this dealership! And Barry is absolutely the most outstanding salesman ever! Everyone we encountered here was super nice, knowledgeable, and accommodating.

  Laureen Lewis
a year ago
This dealership was very welcoming and helpful. The receptionist was very nice and a great asset to your company.

  Patch Kelley
a year ago
Do not deal with this outfit...extremely dishonest with what they've put me through, and zero resolve, I've been nothing less than polite and nice , BEWARE

  mom mom
a year ago
Impressive. Very nice staff. They also have a beautiful waterfall in the lobby.

  Rick Yoakem
a year ago
Fantastic Service Dept. and service experience. Sales people are very attentive.

  Chris Tjotjos
3 years ago
No questions asked turn in of a 42 month lease

  big frank
a year ago
Collen Cunningham was great

  westpark barbershop
a year ago
Top notch service

  Ralph Valente
2 years ago
Very very good.