Cleveland Motorsports

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Yeager
6 months ago
We have had the pleasure of working with Matt and Team on three new vehicle purchases. Each one has been a smooth transaction we are not exactly local, but we make the trip every time just to take time to reconnect and enjoy the atmosphere. The dealer is relaxed enough that I have brought my young daughter every time. Thanks guys !

  Obayd Assad
6 months ago
Highly recommend buying your next car here! Patrick provided us with the best customer service. I will definitely be back soon for another vehicle. Thank you for making the process quick and easy!

  Alexis Velez
8 months ago
Purchased my first luxury vehicle here & all I can say is wow! Patrick helped me out in every way. He was so amazing, patient, knowledgeable, & made me feel welcome. Some can feel out of place & overwhelmed in any sales environment, but that mentality completely left me with Patrick!!! He exceeded expectations and I left feeling like apart of the family! I left driving my new car with confidence and ease.Jason made financing a breeze, answered all of my questions without hesitation, and did his due diligence with the upmost integrity! THANK YOU SO MUCH FOR MY DREAM CAR!

  Tiffany Thompson
7 months ago
I purchased a preowned Lexus RX 350 from this dealership my experience was good. My salesperson was Greg L. he was very relaxed salesperson. My online purchase took a total of 6 days with delivery. Jason in finance was awesome he sent documents overnight and closed the deal in one day. The car came as described it was preowned so a couple of scratches on hood nothing that can't be professional touched up. Overall Satisfied!!!!

  Trip Fetter
6 months ago
CM exceeded my expectations at every step. As an out of town internet buyer the process couldn t be better! Matt, Jason and especially Patrick were great to work with. Five stars!

  sheerx
7 months ago
I purchased a vehicle remotely (from out of state), and the entire process took only 4-days - from making inquiry to having the car delivered to me and in my driveway. This is the best luxury vehicle purchase & dealership experience that I've ever had.I highly recommend Patrick, for his professionalism, courtesy, and speed of execution. I will definitely consider future purchases from Cleveland Motorsports.

  Rick C.
7 months ago
Our recent car purchase at Cleveland Motorsports exceeded our expectations. It was the first time for us that such a purchase was actually enjoyable! Our contact, Allan Goldstein, was extremely responsive and professional. At the last minute before shipping, he replaced the windshield when they found a crack. And when we received the car, he had included a new hood emblem to replace the existing one which was faded (a $250 item for that car). Thank you Allan for a seamless car-buying experience!

  Brian Davis
a year ago
I worked with Patrick and the management team and had an excellent experience from start to finish. Spending top dollar for this type of merchandise it is imperative to have great customer service. I am so happy I chose this dealership to purchase my first Bentley!

  Anthony Poe
3 years ago
Matt Frazier was awesome through my whole transaction. He was very helpful and knowledgeable and he made purchasing a car from a distance trough this whole COVID situation a breeze. I could not be more happy with my purchase and the people who helped. I highly recommend them if you're in the market for one of their vehicles.

  T W
a year ago
I purchased a Golf R from Cleveland Motorsports and I was very impressed by how welcoming and professional everyone I interacted with was. Patrick made sure the process was smooth and without the typical dealership games. If you're in the market for the class of vehicle they sell here - you can expect a good experience.

  Ron Hartman
10 months ago
Had a very unpleasant and unprofessional experience with their service department during a warranty repair on my 2021 Aston Martin DB11. On March 24, I was scheduled for a valet pick up at 9:00 AM (set up three weeks prior and confirmed) only to receive a text at 8:00 AM that morning (no name attached) that their valet driver had called off and it would be the following week at the earliest before it could be rescheduled. Obviously, I was annoyed since I set aside the time to be home for the pick up, so I called and spoke with Fady in service and explained that the following week did not work as my son was getting married and I would not be available. He went on and on about how short staffed they are and there was really nothing they could do, so I drove the car up myself and had my wife follow me. When I dropped it off I made arrangements with Fady to contact my son-in-law in Fairlawn who could take delivery for me while I was gone. The work was finished and the valet drop off was set up. To our dismay, no one showed up with the car as promised. When my son-in-law called Cleveland Motorsports to inquire about the status he was told by Fady they had to cancel and had spoken to me which is a flat out lie. Finally, a third appointment was made and my car was delivered dusty without even being washed. I telephoned the GM, Matt Frazier, that afternoon and waited a day and a half without a return call. So, I called back and he picked up but he explained he hadn't had a chance to listen to my voice message yet (a day and half later??). I let Matt know this wasn't the quality service I had experienced with the previous ownership and he was very apologetic and took it seriously, however, he was concerned about me leaving a "nasty " review. I explained to him my review would be more appropriately titled as a "truthful one" and sincerely hope they take my criticism constructively as a way to improve areas where they fall short, especially for a high-end dealership.

  John Patzman
a year ago
I recently purchased a vehicle from Patrick and the experience exceeded my expectations. Patrick was awesome to work with, detailed, responsive, honest and made the transaction effortless. I would highly recommend purchasing from Patrick and Cleveland Motorsports.Thanks Patrick for all of your effort, you are a true professional.

  Jason Jeran
9 months ago
Patrick went above and beyond to help us find the perfect aston martin dbx 707! He was super knowledgeable and made the process seamless. It was an absolute pleasure working with him and the whole team. I have no doubt that we will be back when the time comes for our next vehicle.

  Lisa-Marie Halloran
a year ago
I live in New England but saw a vehicle on their website and wanted to know more. After reaching out I was hooked up with Patrick Hoeflinger who was amazing. At every turn, he and Jason Rysh, made the purchase (paperwork and all that jazz) seamless. The car arrived about a week ago on a car carrier and I could be happier. It's an amazing vehicle and I would recommend working with them whenever you are in the market for a car!!!!

  Helena Bonet
7 months ago
I first leased, and then bought a car from them . I live in Miami, so we did everything remotely , and if I'm honest, they could not have made it any easier !! I love working with them !! Jason and Greg are a joy to work with . thanks guys !! xoxo

  Christian Corso
a year ago
When owning a very high quality car such as an Aston Martin DB11, the car becomes a proud part of any family. It is treated and looked after with great respect of its engineering excellence. The outstanding and unequaled care afforded by Service Manager Mike Bonitati and my new Personal Mechanic Jeff Crissman are a welcome addition to any family - especially our own family. Thank you for being great at what you do!

  Mike Arnoff
2 months ago
Awesome dealership to do business with. New management is 5 star.

  Kevin Maag
3 years ago
I will start with the buying experience, which was outstanding. Adam Essa was very professional and accommodating. I spoke to him over the phone and he offered to deliver the car for the weekend for a test-drive. Thereafter, I made a verbal offer, and he got the deal done with no haggling, high-pressure, or even needing to come into the dealership. He knows how to make deals happen! Subsequently, I had to get the car in for warranty service. Mike Bonitati, Service Manager, was the most personable, caring, and accommodating Service Manager ever. He arranged to have a loaner car dropped off at my home, taking our car to the shop. He worked with Maserati Corporate in pursuing suspension & alignment perfection, keeping me informed throughout the process. The car was washed and returned looking like the day I took delivery. I highly recommend Cleveland Motorsports due to the likes of Adam and Mike.

  Christian Etienne
2 years ago
I recently purchased a car from Mathew F. And his team. I was super impressed and grateful of the way the handle my bussines. Very knowledgeable and professional. Thank you again! And i will definitely do bussines with them again. Highly recommended.

  Paul Guidone
2 years ago
I can recommend Cleveland Motorsports without reservation!! I had the pleasure of dealing primarily with Matt F, and Jesse H- and indeed these are professionals and true gentlemen. Smooth and easy process. Life is too short to deal with the inadequacies of most other dealerships. I will buy from them again.

  Michael Rusk
6 years ago
I was recommended to Cleveland Motorsports by a long time friend who runs a body shop in Chagrin. He told me that I would find the staff at Cleveland Motorsports to be very accommodating and helpful. He was right. Colin and Roger and the others were very professional, made sure that I was comfortable while I waited, and kept me informed as to the timeline for the service. From the minute I got there I felt like a valued customer. I would very much recommend Cleveland Motorsports and Colin's team as a result, and look forward to a continued relationship with them in the future, whether that be through the service department, or hopefully, the sales team for another car!

  G Smith
3 years ago
This is my first experience with Cleveland Motor Sports. I dealt exclusively with Mitch Wolf and the entire transaction was amazing. They were honest, knowledgeable, and the service, from phone calls to their personal videos to me was amazing.I am in Huntsville, AL and never actually saw the car. I bought the Lotus Evora on Mitch s word and recommendation. Then he went much farther to make the entire encounter a pleasure.My next car will be a McLaren and I plan to buy it here!Trust this organization. No one does it better.

  robert kaperak
2 years ago
I recently had my A-M Vantage serviced (Major Service Interval) at the service center in Middleburgh Heights. The term "Major Service" and Aston Martin used in the same sentence can be a bit intimidating but Mike Bonitati and his team made the experience positive and pleasurable. I have worked with Mike in the past and he is a consummate professional and goes the extra distance to do right by the customer. Further, while spending some time in the showroom I interacted with Greg Loeding about a potential sale. Again, the experience was a total pleasure with Greg being a total professional and more than accommodating with his time and requested information.My compliments to Mike, Greg, and the Cleveland Motorsports team.

  Tal Hassid
9 years ago
I highly recommend Mark Thomas of Collection Motorsports in Ohio. After spending a couple of days dealing with local dealers around Beverly Hills, I decided to search online. I immediately noticed a difference the first time I spoke to Mark on the phone. He was honest, reliable and a man of his word. The level of service he provided was unbelievable. Mark went the extra mile to make sure everything was clear to me and to educate me about my options. Most importantly the price he offered was significantly lower than the other quotes I received. He was always available to answer my questions and concerns. I never had such a pleasant experience with a purchase. No matter what state you are in, give Mark a call and I am sure he will surprise you too.

  Ray Sousa (Retail Auto Consulting)
3 years ago
Attempted to purchase a CPO Bentley they had advertised on their website. Signed agreement & deposit...only to find out they didn t even have the car in stock. Deal ended abruptly being told it had been in a accident (clean Carfax BTW) and they couldn t certify or sell it. Got quickly blown off by manager and owner when I asked what changed? . It was supposed to be there and suddenly it wasn t. Proceed with caution!

  Douglas Buier
5 years ago
I had a few issues with my Maserati thats out of warranty, and every time I called fady and Josephine they have been very nice and polite and helped me answer questions I needed. My car is actually in the hands of there dealership now and I'm actually from Detroit, with dealers you have to watch very closely and I feel they are very honest and not out to take advantage of you. I highly recommend there team.

  gary sankes
a year ago
I m from Buffalo NY and bought a new Bentley from this dealership. I dealt with Dan Rocci and he was very knowledgeable, professional, and came through with everything he promised.I would highly recommend this dealership.

  Don Sea
6 years ago
Friendly staff. Excellent customer service. Katrina was a wonder to work with.

  Sahil Arora
3 years ago
Back under the management of Bernie Moreno, this dealership is once again my favorite place to purchase cars. In the last few weeks, I have purchased a Rolls-Royce Ghost and a Porsche Cayenne from Bernie. The entire staff there is fantastic.

  Tom Fritsch
10 years ago
I purchased a 2012 Aston Martin Virage in May from Aton Martin Cleveland. I dealt directly with Mark Thomas, GM of Collection . Overall my experience was great. Mark treated me very well & went out of his way to make the process as easy as possible. Compared to the local Houston Aston Martin dealer, there is no comparison. Whereas Mark's organization is very professional and customer focused, Star on the other hand seems to go out of their way to alienate customers. In fact I urge people to avoid Star at all costs. They are petty and anything but customer focused. Just look at their Aston Martin website for instance. Pathetic.have owned 2 Aston and will buy another in the future. I will not however buys a car from Star. In fact I would pay a premium to avoid having to deal with them. On the other hand Mark Thomas and his organization with do everything possible to make you a happy buyer .