Ulmer's Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeanie Cox
5 days ago
I dropped my car off for a bumper to bumper service and I was driven home by Bob in their shuttle vehicle. Doug called me later to let me know that my car was ready, and he arranged for me to be picked up. I came in, and there were no surprises, the bill was exactly what we had agreed upon, and I checked out in moments and I was on my way. I am very satisfied with the service that I received, and while they were highly professional and business-minded, they were also extremely kind and caring. I truly recommend Ulmer's Auto Service and I will certainly use them for all of my auto needs in the future.

  Joyce Schneider
4 days ago
Great customer service including a ride to and from our home which was greatly appreciated. Multiple mechanical items and good understanding of what needed to be done through conversation by phone. We had been told the brakes needed repaired by another service, Turned out not to be true. Thank you Ulmers. We felt the cost for all that was done was reasonable.

  David Rice
a week ago
Great service. Dropped off, evaluated and provided quote by text, easy to approve work, offered a loaner vehicle without requesting. Provide pictures with the quote and follow up paperwork. Definitely would recommend and will use them in the future!

  Jordan Pethtel
2 weeks ago
Staff was quick with an estimate and gave me trusted lead times so I knew when to expect repairs and return of my car. Was impressed with the detail given on estimates as well as the pictures to highlight areas of concern. The work I thought was needed turned out to be a non-concern but we were able to rank issues and create an action plan to prioritize repairs that fit my needs and budget.

  Ray Burlew
a week ago
My 2013 For Taurus has an intermittent Advanced Trac alarm light. Took it to a Ford Dealer and was quoted $3609 for the repair. I was shocked. I took it to Ulmer s in Milford. They determined the steering sensor needed recalibration, the cost was $178 including new windshield wipers. They are now my go to garage for future auto repair needs.

  Sigrid Cox
4 months ago
Ulmer s has been servicing my vehicle for the past two years. I find them to be knowledgeable, honest and very helpful. On my last visit they found I needed a replacement part which took a couple days to complete. I was surprised and relieved when I was offered a loner vehicle to use. The work was completed on time and (so far) my car is running better than ever. Thanks to Doug for taking the time to answer all of my questions!

  Gary Machles
a month ago
The quality of work and customer service were overall very good. However, there really should have been some kind of "synergy" savings particularly with the rear wheel bearings/hub assembly and rear disc brake service since both were done at the same time and both required the removal of the rear brakes. Instead the labor was charged twice (once for each operation).

  Will Barno
4 months ago
Overall good experience from a staff and accessibility and communication standpoint. The reason for 3 stars is because of the cost of diagnostics without notice.I just bought a 2008 Tacoma and wanted to check the brakes and starter and I had some vibration from 0-15 mph. Pretty simple stuff to check in a vehicle usually.They never got a chance to view my vehicle the first day it was there. So I had to get picked up and take a loaner. That s fine but still a pain when they are just running diagnostics.Then when I get a call the second day it is there, they said I needed new tires and new shocks, that s also fine. I figured something was off. $3600 for all of that. Seemed high so I didn t do the work.Went to pick up my truck and got a bill for $300!!!! How!? I was told that there was a $60 charge to check the brakes. That s fine. But wasn t advised of a $300 bill to check a vehicle out and test drive it. Very steep for the amount of work that probably went into it. Unfortunately I will not be taking my vehicles here as this was my first experience and was enough to deter me.I got a quote from a family friends auto shop in bethel and quoted all of the work for $1600. And probably wouldn t have charged me for figuring out what was wrong with it.Overall good experience from customer service. Too costly for what you get. If you have money to spend, I m sure they do a great job, but at the end of the day, it s swapping parts.

  William Miller
a month ago
We will definitely be back for any car repairs or maintenance. They did a very thorough bumper to bumper inspection and were very upfront and honest on what needed fixed and what we could wait on. We will definitely recommend them to anyone asking where to take their vehicles.

  Robert Harbour
2 months ago
Ulmer's does a great job of repairing my car. I typically bring my car to them for new tires, alignments, and repairs that I don't have the tools to complete. They do a great job of servicing my car and keeping me informed on the health of my vehicle.

  Andrea Rogers
3 months ago
This Team has been taking really great care of my 20 year old VW Jetta and keeps it running! It's my only means of transportation, so anytime I have to bring it in for service I'm provided with a free loaner car, which is so important to me and very much appreciated! The repairs are reasonably priced as well. I know the parts for my car are more expensive, so I always plan on spending more anyway, but I definitely appreciate some of the nice discounts I have received. I've been coming here for a while now and can't complain. The service is exceptional and the Team is a very nice and friendly bunch of guys that treat you with professionalism and care. I also like the inspection report they send with pictures of my car, so I can see for myself what needs to be done. Overall if they had 10 stars I'd give 11. Thanks guys!

  carol kester
3 months ago
Ulmers is the best in town! I feel that this is an honest, efficient, reliable place to take my car. Friendly and I never feel taken advantage of. The only problem is that it s hard to get in without scheduling ahead. However completely worth it if you have the flexibility and the time.

  Brenda Fales
6 months ago
We originally went to Ulmer's to fix a flat tire (first time visitors), but they quickly realized the tire wasn't going to be salvageable. We decided to buy a new set, and had some other things fixed while it was in the shop. We appreciated them working us in since we didn't have an appointment, and even though we spent a lot, it was all necessary, and Ulmer's (we worked directly with Jason) was great at keeping us informed on the status of the vehicle from beginning to end (2 days total). They definitely gained our trust, and we will be repeat customers I'm sure!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Auto emissions testing, Wiper blade installation, Auto maintenance, Oil change

  Lisa Rauch
5 months ago
Took my daughters car in because it wouldn t start overnight. They checked it out and it was the battery. New battery, oil change discount and even took off another coupon discount. Very pleased with their service and price and communication. Will be taking our cars to Ulmers from now on

  C B
5 months ago
Ulmer's is the auto care that I have used for about 15 years. They are thorough and knowledgeable. Most importantly, I trust them to keep my car running in top form. The bumper-to-bumper service that I got last week has allowed me to take a 1500 mile trip with confidence that I'll complete it without any car issues.Services: Air & cabin filter replacement, General repairs & maintenance, Auto maintenanceServices: Air & cabin filter replacement, General repairs & maintenance, Auto maintenance

  Gary Vermillion
4 months ago
Car died at the worse possible time... in heavy traffic leaving a Bengals game. AAA towed it to my favorite garage, the fantastic Ulmer's in Milford. Doug and crew diagnosed it as a dead alternator, replaced it with a genuine Mercedes part, and got it back to me in a very timely fashion even with their heavy work load. Price was very reasonable and could not ask for better quality of repair. As always, Doug, Jason, Bob and everyone connected with Milford Ulmers is personable, professional and goes over the top to help their customers. As always VERY pleased with everything and everyone connected with Milford Ulmer's.

  sarah sirese
4 months ago
We always get great service from Ulmers. They treat everyone fairly and communicate well throughout the process. My entire family trusts them with our cars.

  Sidney Richards
5 months ago
I was extremely pleased with the whole process at Ulmer's. The only thing I questioned was the price of the services that were done. I was accustomed to having a close friend take care of my car for years, and I know labor is a large part of costs. So with that said, I trust the business in Milford, I was dealt with in a very professional way, and I have no complaints what so ever about my maintenance completed. I can actually tell the difference in my car! Thank you to my local business! I would refer you to others!!!

  Houston
6 months ago
I have been really impressed with Ulmer's after having my vehicle serviced (I've got another in the shop as I am writing this). When I first walked in and was waited on by Jason, I felt like they cared and were genuinely listening to me about the issue with my Mustang (I explained how codes were showing my EGR was malfunctioning, and I also mentioned that my exhaust manifolds had a history of leaking). I was also really surprised at how quickly they were able to schedule me for service: I went in on a Tuesday and they scheduled me for Friday.I asked for a thorough initial evaluation and they did exactly that, calling me very soon afterwards and explaining the report (which was linked via text). Then, they ended up completing all the repairs very early in the afternoon on Thursday, a day earlier than expected.I've had no issues with my car since and it runs better than ever. I've had a similarly pleasant and professional experience with the other car currently being worked on.One big thing that has stood out to me about Ulmer's is how prompt they are and how good their communication is. They've kept me up to date on everything that's happening and make sure to be as informative as possible.Two other significant points are their FREE shuttle service when I had no way to get home, something I think is really amazing especially for the elderly or those without family nearby, as well as the fact that someone in the family called me a couple days after my Mustang was finished to see how it was doing. That to me shows they really care about their customers.Can't recommend the place enough, I will always do business with them as long as I'm in the area.

  Karen Mathis
3 weeks ago
Always polite, professional, and competent. I have trusted Ulmer's with my cars for more than 10 years-they are the best!

  Jackie Glaser
2 months ago
Had oil change, new radiator, front and back brakes completed on daughters car Could not be happier with service at Ulmers. Everything explained completely, pricing and cost explained. Service is beyond compare!Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Pam Vincent
2 months ago
Ulmer's service was prompt,fair and provided excellent service. I was even given a courtesy ride after dropping off my car!I highly recommend Ulmer's.

  richard druffel
2 months ago
Had break pads replaced on 2013 BMW. My break light would not turn off so I took my car back. They checked it out and determined that the light sensor they had installed was faulty. Ulmers replaced the sensor so the work was done satisfactorily but it took 2 days rather than 1.

  Robert Jordan
7 months ago
Have been using Ulmer s for several of our cars for the last few years. They are great to work with from getting scheduled, to letting you know what needs fixed immediately and what doesn t need immediate attention now but may down the road so you have choices. Their prices are good for the excellent work they do, they offer coupons to save you money, and do great work.

  Lindsay Rosenhoffer
2 months ago
I never take my car anywhere else! Ulmer s does the best work. Everyone is so friendly, helpful, and the work is done in a timely manner!

  Steve Carver
3 months ago
I took my Ford expedition to Ulmers and had an inspection done and they found some items that needed to be addressed.Since I ve been using Ulmers exclusively for several years now, I trust them implicitly and as always, they did a great job at a reasonable price And within the timeframe they promised.This is a great company.Steve

  Jane Eckel
5 months ago
The team at Ulmers has services our cars for at least 10 years. We wouldn t take our cars anywhere else. Always friendly, honest and great work.Services: Air & cabin filter replacement, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Auto maintenance, Oil change

  Brady Ballard
5 months ago
Ulmers has been extremely professional, accommodating and transparent about the repairs to my car. I've already recommended them to one friend.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Brakes, Brake service & repair, Auto brake replacement, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Vehicle Inspection, Brakes, Brake service & repair, Auto brake replacement, Oil change

  Brian Fisher
5 months ago
Ulmer's always provides trustworthy services at a fair price. Their service and communication are unmatched. Thanks, as always, for your help with our car!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Mary Thompson
5 months ago
I was able to get an appointment easily. They even shuttled me home because I had to leave my car. Everyone was extremely kind and helpful. I have recommended Ulmer s to others!Services: General repairs & maintenance, Auto maintenance, Oil changeServices: General repairs & maintenance, Auto maintenance, Oil change