Vehicles Unlimited Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vincent Marconi
a month ago
You won't believe it! They squeezed me in for an oil change today. Even better, the price was fantastic. And to top it all off, the service was super friendly - they made the whole experience a breeze!

  Gerry Freddo
a week ago
I've taken multiple cars to Vehicles Unlimited over the years. Joe and Tony have always provided excellent service at (and more typically, below) what research told me the work shoild cost and I've never left their shop feeling like I'd been oversold unnecessary work.

  WestCoast Lady
2 years ago
My recent car service experience at VEHICLES UNLIMITED was outstanding. First, I was able to set an appointment that fit my schedule. Next, on appointment day the customer service was pleasant and the work was done as expected.Upon arrival, Tony greeted me with a smile and that smile was a perfect start to my day. He asked me several questions to determine which service(s) were necessary, recommended high services were needed and why and quoted a fair price.In the end, the service was completed when promised on-time and for a great price !!I highly recommend VEHICLES UNLIMITED for your next car service. Competent service at a great price where you are always treated as family!Services: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Tony D'Abate
2 years ago
I was very pleased with the oil change service Vehicles Unlimited provided recently. We just moved to the Mentor, Ohio area and needed a facility to care for our vehicles. Ricky and Tony were extremely pleasant, and even offered me a ride back home. Another customer even offered. I did not need an appointment, the price for the service provided was very good, fair and was the work was completed in a timely fashion despite the busyness of their day. I would highly recommend Vehicles Unlimited!Service: Oil change

  John Smith
2 months ago
Ripped me off then cussed me out for asking why. I felt like I was in a prank. Worst experience ever.

  Marilyn McTighe
4 months ago
Quoted me twice the amount to replace my vehicles drivers side headlight bulb than another mechanic.

  Nicole Martineau
2 years ago
Took my car here when it broke down out of a recommendation. They charged $700 for a valve cover gasket, spark plugs, and plug wires. 10 days later and its not running again. When I called them to tell them the conversation ended in the person on the phone mother f'in me and hanging up on me. I so not recommend this place. Their work is not quality, they are overpriced, and very unprofessional.

  Kraz -
3 years ago
We currently operate 4 box trucks at my place of business. There is plenty of auto-mechanics in Mentor to go to for maintenance and repairs. However, none have been as amazing as Vehicles Unlimited.I have been impressed with the flexibility, quick service, and low prices on everything so far.It can be difficult to have trucks serviced, as we use them for deliveries. Being down a truck for a long period can be difficult to say the least.Vehicles Unlimited has made my life so much easier.. They always find time to accommodate my hectic schedule and never act like I am asking for too much in regards to scheduling repairs or oil changes.Currently, I will not take our trucks to anyone else. Doing maintenance on 4 trucks has been and will be much much more manageable with the services provided by Vehicles Unlimited.

  Samantha Satchell
2 years ago
Joe and Tony will treat you like one of their own. They will go the extra mile every time, making sure that not only is your immediate repair/replace done, but anything else that goes wrong too. Their prices aren't just competitive, they are bottom line, and their mechanics are all knowledgeable and respectful!

  Jeff Faubert
3 years ago
Great service. Great price. Just stopped in for oil change. On a Saturday morning. No appointment.... Said it would be an hour.. Less than 30.00 for a synthetic blend and 35 minutes later I was done. They under promise. And over deliver!

  Tammy Webb
3 years ago
Great service. I was able to get my car in and fixed the same day without an appointment. I was explained in full detail what was wrong with my car I was even shown my vehicle in the shop area where it was explained to me. Most shops do not allow that. Some business use video to show you, but it's not the same as actually being shown in person. My vehicle was fixed to my satisfaction and I would definitely recommend!

  Paul Kowalski
2 years ago
Came for a routine oil change. I had a meeting later in the morning so I needed to ask how long it would take before officially going forward with the service. I was told an hour, or hour and a half maximum. Ended up taking over 2 hours. If they were just honest with the timing I wouldn t have gone forward with them but they decided to lie instead so that they would get my business. Kept asking for updates and they just said 20 more minutes very rudely, even though that was also a lie and it ended up being 40 more minutes after they said that. Certainly shady people and will never be back. They have also not updated their website with the proper address. Ended up going to two different addresses on their website before getting to the correct location. Overall this location seems to not place any priority on customer service. If you still decide to go here make sure you have several hours of free time and don t trust the time that they will tell you it will take.Service: Oil change

  Tate Royer
2 years ago
Made an 8:30am appointment for an easy inspection, came in and gave Tony my keys then sat and watched my car sit in the parking lot for an hour. Had to ask for my keys back so I could get to work by 10am. While Tony promised the lady behind me she d be able to get to work by 10am.

  Michaela Taylor
5 months ago
Very friendly, explains everything and does a great job.

  Maryelisa Radwansky
7 years ago
Joe and Tony treat you like family with respect and honesty! Vehicles unlimited are reasonably priced and do great honest work! I recommend them to everyone who needs auto work. They deserve more than a 5 star! They did an amazing work on my Honda and it runs better than before!

  Christine Ross
5 years ago
I had a great experience with them. I was referred to them from an employee at Auto Zone. I took my van there to get an ignition coil replaced and also a bad oil leak taken care of. They took care of the problem in a decent amount of time. They were even kind enough to give me a ride home when I dropped my van off. They kept me informed of everything they were doing and I should also add that they have a kind and friendly staff. I will refer them to family and friends!

  Cori James
3 years ago
Would never come back here. Had my AC compressor replaced in my Honda CRV two years ago. When he fixed the first one he left my window open in a rain storm and my passenger seat was dripping wet, even a towel couldn t dry it. A few months ago it stopped working and another mechanic informed me the part was bad. When I called Vehicles Unlimited they said the part was no longer under warranty, which was fine, and they d call me back and would give me a discount. They never called back. I had to call several times and finally they quoted me at $100 more than the original! I pointed out that he said he d give me a discount and he told me that was the price.A week or so later when driving my CRV to a different mechanic my AC compressor seized, ignited the serpentine belt, which snapped while I was driving 70 mph down the highway. Pulled over and my hood insulation caught fire, smoke everywhere. A good Samaritan helped me put out the fire, and fortunately my car was saved. You couldn t pay me to come back here.Service: A/C installation & repair

  Michael Ranieri
a year ago
Any place that has a friendly dog to greet you at the door is good to me.The brakes on my car needed to be checked out. I was surprised when I was told I didn't need new brakes. I appreciated the honesty and I will definitely be back when i do need them

  Brit
a year ago
These guys got me in last minute. My family and I was traveling from Michigan to New York. We broke down and they got us back up and running when everyone else said they were too busy. I can t be more grateful for such kind and professional people. I hope you guys know you make this world better by the love you give to the community.Service: Auto maintenanceService: Auto maintenance

  Brittney Marie
3 years ago
Do not take your car to these people. I used a PRC voucher through JFS which covered $1,500 in repairs but still had to come out of pocket almost $300. Initially told them the issues I was having was my brake light was on(which I had just had the front brakes done a few months prior so I knew it had to be back brake work) and my front left tire was making a knocking sound. They ended up doing work on the front brakes anyways and fixing the front right tire, got my car back and it still had the same issues. Called to tell them and took it in just for them to say now the left tire and back brakes need work, on top of them supposedly doing exhaust work but I got my car back and it was louder than before. I specifically wrote out a list to show them, when my car was taken up there, what all my concerns were and NOT ONE of the issues were fixed. Now I m supposed to pay another $500 to fix these issues that were supposed to be fixed the first time. All they could say was we took care of the issues we seen first NO!!! Take care of the issues I told you I was concerned about. I don t know much about cars but even I can tell when driving the car what needs work first and what can wait.

  Ashley Sarota
3 years ago
I was quoted 1600 dollars to fix my rear AC. Was told there was a hole in hose and would need to be completely replaced. I took my car to another shop and was told that there was no hole in my hose. That the seal was leaking. Seal was replaced and AC recharged for a little over 200$. Will never bring my car here again. Thank you to First Time Automotive for taking care of me!

  Donna George
2 years ago
Joe & Tony are the best! They have always fixed our vehicles timely & and for a decent.Price. They are accurate & accommodating. Thanks for being so dependable!Donna GServices: Tires, General repairs & maintenance, Electrical, Engine repair, Brakes, Oil changeServices: Tires, General repairs & maintenance, Electrical, Engine repair, Brakes, Oil change

  Michael Tennyson
3 years ago
This was my second time there, and I will be back for several more after this. You cannot find I'm more professional courteous staff in a vehicle repair shop. Do not hesitate to just stop in and ask questions and get your repair done efficiently , very cost-effective, and the work is always guaranteed with a professional staff

  Diomayra Torres
2 years ago
Wow!!! I hardly ever write reviews, especially negative ones, so you know that if I'm taking the time to write a review you know business is horrible. The name I'm referring to is Tony. I don't get if because I'm a female or what but he gave me a completely different charge when I came to come pick up my car after being 2 hours late. I explained to him the charge I was quoted was double the charge and he laughed in my face and said there nothing he could do and in order to take my car home with me I would have no but to pay the inflated price. I had no choice as I was already late for work. I will be reporting this incident with the BBB. This is criminal. If your a female buyer beware I implore anyone, especially a female or even a mail, go someone else and get different recommending from people you guys know.. You will be ripped off and lied to while laughing in your face.Services: General repairs & maintenance, Oil change

  Jerry Watson
4 years ago
I took my vehicle in for a simple oil change when they gave me the keys and sent me out on a route 20 my brakes didn't work at all. I'll never take another vehicle here. These guys are scam artists trying to force customers to pay for repairs to things they break.

  John Wilson
9 months ago
Great service at a great price! Guys are always awesome there. Especially one mechanic Terry Eisler!

  Kelley Schuster
3 years ago
They are always professional and very fair with their pricing. They will even pick your car up from your home, fix it and bring it back at no extra charge! Great customer service!Service: Auto engine diagnosticService: Auto engine diagnostic

  Scott Molk
2 years ago
Bait and switch.Give you a price for A job .Then after they finish and extra charges.Give Mechanics a bad reputation.Cannot Be trusted.Good for an oil change.Any other vehicle Maintenance make Sure to Get a second opinionService: General repairs & maintenance

  Gregg Bobinski
7 years ago
The guys at Vehicles Unlimited have been doing a great job on both of my cars for over 6 years, including oil changes, brakes, and tires. They are the best in Lake County. I recommend them to all car owners.

  James Gibson
6 years ago
The guys got me in without an appointment on a busy Saturday morning to mount and balance my new tires! Great work and quick turn around! Dropped my truck of for a few hours and that was it.