Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Susan Aveni
a week ago
I visited the Jiffy Lube on Diamond Center Drive in Mentor today. Scott, the manager took great care of me and my car. He gave me recommendations, suggestions Etc without being pushy at all. He was friendly and straightforward and I greatly appreciate good customer service. You got to keep this guy. Thank you
rich girl
2 weeks ago
The workers were kind considerate and helpful. I m a woman and I felt super comfortable there. I wasn t even there long. I wouldn t dare think about getting my oil changed anywhere else. Great job!
Alexus Planas
2 weeks ago
Staff was so sweet, kind, easygoing. Got an oil change and my check engine light read with no appointment and it took 25 minutes. Would highly recommend! Will go back.
Keisha Kane
6 months ago
Man!!! I love this place! The service is phenomenal!! They explain everything!!! And service is spectacular! Ameer cleaned the class and vacuumed my car! Zoe explained my filter issues, Aarian and Scott worked on the car and explained everything!!!
Martez Robertson
a week ago
Highly recommend this mechanic Anthony L. They efficiently fixed my car and offered practical money-saving suggestions. Honest and reliable service."
malorie rigo
5 months ago
I've been there 3 times and the other 2 times I had perfect service but this time I just felt like they were rushing me out and I came an hour and a half before closing. I got a premium oil change and normally they top off my fluids, check my tires and vacuum out the floor of the car. This time I had to ask if they did any of that because they finished too quickly and he said the fluids were fine so they didn't need topped off but when I went home and checked that wasn't true, he didn't check the tires until after I asked and he didn't vacuum. I probably won't be back
Danette Skoch
a month ago
The place was very clean & each of the men were extremely friendly & helpful. I definitely will be back for next oil change. Thank you for such a great experience.
michael chrosniak
6 days ago
Professionally atmosphere, no-nonsense experience. Service was prompt. All employees were very courteous.
Gunner Stall
a month ago
Excellent service. They do not overcharge. Ross knows what he s talking about and will go above and beyond to help you. Hard to find an honest service like this.
Karley Pursell
a month ago
Everyone here was super friendly, they were amazing. They helped me with my car quickly, in and out in under 10 minutes!
Sherri Martinez
a month ago
This was my first time at jiffy lube and I must say i am completely satisfied with the service I received and they were very thorough with inspection of my car much more than my previous place I will continue having my car serviced with jiffy lube.
Mohammad Elkhider
3 weeks ago
I work 7 days a week and barely have time to make it before closing, Scot, Anthony and Stanley stayed over just so they could fix my car. Great guys here and great advice
India
2 months ago
Highly recommend! Rocky in particular has great customer service. The lobby was clean and pleasant. Great job guys!
stephanie omobude
7 months ago
Very quiet and neat inside and around the store. Service was quicker than I expected.Thank you
geno EST for life higgins
a week ago
DO NOT go here unless you want to waste your time!!! I came in for a appraisal for new tires they did an oil change and put a spare on my car but when it came time for the new tires they said my car was RUSTED OUT and could not be lifted. I had to go somewhere else for me to be told that the people at jiffy lube are hacks!!!! Don t come here!!
Me Me
2 weeks ago
At no time was I ever asked about any of these services. It was close to quitting time. Great place. But oil gadgets was not reset, either.
Gary Gabriel
4 months ago
The Jiffy Lube team on Diamond Center, Mentor Ohio, did a great job on my jeep. They were thorough and explained every step they were performing. Great job!!
Marilyn Van curen
a month ago
The service was excellent, efficient, thorough. I did not feel pressured to add services, but feel well infom
Brian Muoio
4 months ago
I was appreciative of all they had done for me. They also notice a hole in my tire and they repaired it. Thanks for going the extra mile.
Veronica Freelove
6 months ago
I made the mistake of trusting this jiffylube to complete a simple oil change on my 2015 Honda Fit. I had my oil change done on 9/20/2023 and by 9/21/2023 my plastic cover that covers the bottom of the engine compartment was dragging and falling off. I was in Cleveland when I noticed and attempted to temporarily secure it to get home I cut my hand and chipped a nail in the process as well due to their error along with likely irreparable damage to the plastic engine cover. This engine cover was just replaced less than 6 months ago because when I bought the car it was missing. They couldn't even do a simple job of properly putting it back how they found it. I only went here because my regular mechanic was backed up and I figured it was an oil change how hard could it be. I should have looked at the reviews for this location sooner because they obviously pay little to not attention to detail and have done this before per their 1st review. I will be going up there first thing in the morning and requesting the replacement cost of the part plus to speak with the franchise owner. Please keep in mind I had to deal with this trying to come home from a Guardians game at 11:00 pm at night and lay on the ground on the side of the freeway to do the temporary and I just had surgery two weeks ago so I shouldn't have even been doing this but I had to get home. I will never ever use a jiffy lube location again and sure as heck not this one. I think maybe they need to investment in some better techs.Service: Oil change
larry rippin
5 months ago
Took a bit to get into building, but in their defense, they did do a full service on a powerstroke Ford pickup. And i mean a full service transmission, both front and rear differentials and a oil change in like 45 minutes.
Bradley Powell
6 months ago
Put wrong filter and oil into my vehicle. Luckily I stopped at another location after my dash alerts went off and they resolved the issue. I even had the correct part with me they didn t want to use. Thanks for the email reminding me to post this review!
Patti Chrzan
a month ago
Got my tires rotated. Service was quick, efficient and friendly.
michael guariglia
a month ago
Absolutely amazing customer service! Very kind and understanding.
Mike Webster
4 days ago
Super quick, in and out within 15-20 mins.
Bela Szucs
5 months ago
I called ahead to make an appointment for breaks, they told me first come first served, no need for an appointment . I get there and they said you have to make appointment for breaks, then they quoted me $900. No thanks, wont be returning.
Dave Spence
9 months ago
I was very impressed with the service and professionalism of the crew that changed my oil, filled tires/window washer fluid. And replaced the air filter. And a great price w/ coupon. I will be back and recommend to others.
Logan Shea
6 months ago
The service I received was professional and timely. I was in and out of the service center in 25 minutes with an improved vehicle. I was thankful for their expertise and hospitality.Service: Auto engine diagnosticService: Auto engine diagnostic
Kelly Ulrich
6 months ago
I don't like getting out of the vehicle while they are doing service. Immediately thought I would never go back, for that specific reason. Wasn't shown fluid levels, no washer fluid added to my vehicle, had to ask for tire pressure to be checked. Unsatisfactory.
Debbie Cole
6 months ago
Everyone was very friendly and it's was very fast.and $35 I was shocked I was thinking $50. The man explain everything to me. I'd go there again thank you Jiffy lube employeesGod blessDeborah