Heisley Tire & Brake Inc
4.5 (204)
5893 Heisley Rd, Mentor, OH 44060
(440) 357-9797
heisleytire.net
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mike
a month ago
I always have the best experience at this place over other shops. Customer service is great and so is the work they do. Prices are dope. I always recommend these guys
K Stout
4 months ago
I have been going here for quite awhile. Nice to have a mechanic garage that is honest and not just selling me stuff I don t need. They are not pushy on the extras. If something is needed they tell me what it is, they give me a cost, and they move on. If I want it done, it s done.
eddie ryan
2 months ago
I would highly recommend this place for your car needs! They do very honest work and Eddie the service advisor was very polite and professional!!!!
Christopher O'Donnell
a month ago
Great service and reasonable prices for work being done on vehicles
Ron Simmons
6 days ago
By far the best shop around. Ralph and his crew Will treat you like family. You will not be disappointed with price amd work quality. My kids and now grandkids take vehicle to this shop. Can t go wrong with this shop
Dan Miles
a year ago
Had new tires installed on MOLs car and she takes it in for one leaking air. Eddie at the front then proceeds to lie and say she needs a new tire for a nail in the sidewall and says it's not patchable. So she OKs a new tire and they proceed to rip her off. The screw was not in sidewall and was a very patchable hole on a brand new tire. Very dishonest. Wouldn't reccomend.Service: Tires
Ellen Brown
6 months ago
I like to video they send as they are servicing your vehicle.Not happy they park cars in handicap spots, they should leave those open for people that need them. Park his Lexus somewhere else. It didn't have handicap anything.
Dalton Lynch
a year ago
Been in a few times now. One major repair and one minor; both times I've been treated fairly and treated with respect from all the staff. Very reasonable prices and a comfy couch to sit on while you wait. If you're in the area, absolutely stop by.
M Freeman
8 months ago
I got 2 new tires and a oil change all the time I waited it went fast
Chris Smith
a month ago
Great people Great service. Eddy is super knowledgeable very helpful.
Osprey 1998
5 years ago
I work here and I can say for sure that we do the job fast and we do it right for the right price
Sharon Stange
a year ago
My daughter was in from out of state and had brake issues on way home. I had one day to get her brakes fixed before she had to head home and they were so accommodating and were able to fit us in and fix her brakes. The customer service is outstanding. Would highly recommend!!Service: BrakesService: Brakes
Jennifer Zbasnik
a year ago
I called the shop within less than the hour of closing in pure desperation. The guy that answered the phone was less than thrilled that I wanted a service done right before they were closing. I would have understood if they turned me away! They did not! They cared about me. Even when I arrived late because I am terrible with direction, the men there still helped me. They were kind and understanding even though I felt like a desperate terrible person. I had a good conversation and spent maybe 20 minutes in the shop. They saved my day to day for tomorrow. So friendly and nice. Anything I need for future regarding the business of my cars , they are going to get it. I ll even make an appointment and arrive on time!Thank you, thank you!!Service: Tires
Jeannie Jyurovat
2 years ago
Have had multiple trips here and the staff is always accommodating, trustworthy, and professional. Their work is a great value. Squeezed me in for urgent work on a couple occasions, once the day before a holiday. I have no problem going thirty miles away for their service.
Anne Hersh
6 months ago
Professional, honest and friendly service. Love the way my car is running now!
Lisa Schwentner Joles
7 months ago
Eddy and Dan & all the techs are top notch. We appreciate their hard work getting our trucks back on the road.
Joy Myers
a year ago
I took my car in and paid for front and rear brakes. They said they replaced them but my brakes brakes kept squeaking. I brought it back four times. All they did was look at it said it was fine and the last time they said that they cleaned the brakes and rotors I took it to another mechanic come to find out my brake pads and rotors were shot. I don t think they even repaired them. I have been going there for years and this is the last time I will be going there. I had to spend another 500 to fix my back brakes and rotors.Services: Tires, General repairs & maintenance, Brakes
Alma Pacheco
2 years ago
I showed up with no appointment for a tire repair! They got me in immediately despite them being short staffed!Ralph was extremely friendly and personable, so was his son who checked me in, I saw 2 other employees who also seemed happy and friendly seems like this shop has a good culture and employees seem happy I got offered donuts and coffee while I waited Service: Tires
Dustin Bryant
5 months ago
The guys here always take care of my Vehicles even if they are busy.
Lilly T.
3 years ago
Just wanted to take some time to tell everyone what an amazing experience we had here! We are from Illinois, and came into town for a funeral. When we arrived, our car started making an odd rattling noise and we were worried especially since we were going to need to drive 6 hours home the following day. We called up this place and the owner was so sweet on the phone! He was kind, efficient, and always had different options to possibly solve the issue. We brought the car in and we met Tim who was equally nice and helpful. He was also VERY patient with me even though I m sure I gave him a headache constantly calling to see if my car was done. I needed it done by 2:30pm for a funeral. They were able to fit me in and finish so that I could have my car back. I m so thankful! Affordable, friendly, and fast service. Thank you for taking care of some out of towners! We ll be sure to let all of our Ohio family members know about you!
J Peck
a year ago
Eddie and Dan are complete professionals. Very courteous and friendly. I got my car fixed within 24 hours. So happy with the results.
Michael Siracusa
2 years ago
This is my first time at this location. It wasn't really in my neighborhood but I stopped in because I was already out. I need to have my tire pressure checked. I asked them if they would do it and they agree even though I just came in off the street. The staff was very kind and a pleasure to talk to you. Is that kind of people that are willing to give just a little bit that makes a big difference. If you need some service and you're looking for kind people then you have to stop in here!
Kenny K
2 years ago
I highly recommend the team at Heisley Tire and Brake. The owner, Ralph, took time to listen to what I had going on and lead me to Eddie Police. Eddie was extremely professional and very helpful. He made sure to give me all the advantage points with a specific tire I purchased along with all the why buy benefits of Heisley Tire. Pricing was next to none, they had the best price and had me in and out. I called on a Monday and they were ready for install the next day if needed. Thank you guys for your professionalism, it s something that seems to be few and far between anymore. I will be back for more services and will recommend anyone I know to them.Services: Tires, Wheel alignment
J. McClintock
a year ago
I was in a bind. I needed to drive a ten year old car across the country and Eddie and Dan were able to make the needed repairs at a reasonable rate. The car survived the entire trip without any issues.
Chelle Morgan
2 years ago
I ve been going to this shop for some years now. Every time when I go in, the guys are always so pleasant. I took my car in for a repair that was needed due to a failed E-check. They fixed the issue in no time. And to top it off, they took my vehicle to get the E-check for me! I was so blown away by them going above and beyond. That made my day.Service: General repairs & maintenance
R. E. C.
2 years ago
Rip off. Overcharged me after having my car for a week. Beware .....I found a great mechanic and he had heard the same thing about this place. I asked them why the foil on the wire. The front desk clerk said...."We don't have foil, what do you mean?" So, I showed him. He shrugged and let the mechanic tell me that it insulates the wires. I am so disappointed. Oh, the best part is, the same week we were getting our checks from the government for $1400, the estimate they gave me was $1390.00!!!!!!!! Unreal. I said don't, do this, or that and got it down to $550.00, to replace a simple hose that came in a week later.
Keith Koch
8 months ago
Fair and friendly service. I would highly recommend. I will be returning in the future.Services: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Auto tire replacement, Auto maintenanceServices: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Auto tire replacement, Auto maintenance
Se7en Pillars
5 years ago
Great honest hard working employees who are very educated in every area of your car for every manufacturer. Their prices are not the cheapest but you definitely get the care and thorough job your expect with their prices. I dont go anywhere else to get my car work done and they are super understanding and kind and Friendly!!!
Amanda Prosser
3 years ago
The staff was wonderful! I had a flat tire and they were the only ones that were able to get me in and out and the same day! Really a great bunch of guys! Had great service and would recommend to anyone needing auto repairs!
Ben Kolt
6 years ago
It's great to go to a place where you know you can trust them. I know I can come in, get correct advice, a fair price, and excellent service.Everyone is treated with respect and courtesy.I have been a client for 10+ years and will continue to be.