Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cherlyn Maiorano
6 months ago
These guys are the best! I never worry about being ripped off when I bring my car to them.
BC S
2 years ago
They do great work at an honest price. If something doesn't need fixed, they'll tell you. They inspected two potential used cars for my daughter for free and gave great specific feedback on both. I've even recommended them to my mom... they're that good.
Elizabeth Tracker
3 months ago
Quick service! Very customer friendly!
Shirley Cerjan
4 years ago
They are a very reliable garage and also very honest place. Their prices are reasonable and they do not do more work than needed so they can jack up the price of your bill. I have recommended them to many of my friends and relatives and they have become regular customers.
Shawn Feazell
2 years ago
Always courteous and professional. Reasonable prices for every repair I ve had done. I am very particular about who I let service my vehicles, and I would trust these guys for anything. Highly recommend.Services: Exhaust, TiresServices: Exhaust, Tires
Ivo Daniel Vokic
4 years ago
Like all of the other reviews on here, I must say that these guys are top notch all the way around. So glad to have a mechanic that I can trust. Eric and Shane are straight shooters, who get to the point, while being fair and reasonable.
Christian Pingree
3 years ago
My wife and I were on a cross-country road trip last week and had our A/C give out 5 hours in. We stopped by and one of their staff came out to take a look under the hood and let us know what was wrong. He did it on the fly and didn t make us wait. He gave us an estimate right there of what a fair price for parts/labor would be to fix it if we didn t have time to stop. He would not accept payment for the advice. We were so grateful to him for his help. I would not hesitate to go back there if we ever have car trouble in Mentor, OH again. Thank you!
Lauren O
6 years ago
I realize Giles has a couple great reviews, which is what brought me here in the first place being new to the area. But I am just going to share my experience so when this happens to you, you are not as livid as I am.I took my car in on a Tuesday because my check engine light came on and need to get my emission test soon. Ran the codes and all they did was change my oil. I thought that was weird but I'm not the car expert here so I left and 10 miles down the road my check engine light came back on. So on Wednesday I came back in and he then thought it was a good idea to actually fix what the code told him in the first place. Left the shop and a few miles down the road my engine light came on AGAIN. I called, they didn't answer and had to leave a voicemail. You'd think they would call me back since I've brought my car in twice to get fixed but they didn't call me back so I called again later that day and they said they couldn't get me in til the next Monday. Seriously? This was suppose to get fixed Tuesday and now you can't even see me for the third time til Monday?I take my car to get fixed elsewhere on Friday and spent more money but they actually fixed it. Weird. I called Giles afterwards after I got it fixed to say I think it's completely unfair you just kept taking my money and didn't fix the problem or even return my phone call to get me back on the schedule. They didn't care at all. Which I cant say I'm not surprised, they already got my money.
Debbra M
2 weeks ago
They are excellent ..never had any issues..fast and efficient...
Reba Edwards
9 months ago
Always fair and a great quality of work! Won't take my car anyplace else!
James Happnie
6 years ago
I've been using Giles for about 2.5 years and never had a problem. Qaulity service with a smile. These Guys no how to treat their customers and the costs are reasonable.
Lees Derry
4 years ago
I had a referral to go there that they are honest fair guys. They gave me a great quote and even had my car done 1 day early! I'll be sure to use them again!
Michael Shechter
3 years ago
Best experience I've ever had with a mechanic. Prices were honest and reasonable. Friendly and clean environment. Will be using Giles for all auto services in the future.
cj oakes
2 years ago
Awful service. Unprofessional and didn t have a clue what they were doing. I m assuming the good reviews for this business were people paid to review the place. Do your vehicle a favor and go elsewhere!Service: Auto engine diagnosticService: Auto engine diagnostic
Summer French
2 years ago
I have brought my car here several times and have always had great service. The guys here are knowledgeable and professional. I would 100% recommend bringing your vehicle here.
Joseph Tekavec
4 years ago
These guys are TOP NOTCH!!you want the job done right-- go tooGILES.you want to be treated fair-- go tooGILES.you want honest repairs-- go tooGILES.I try to get in there everytime for myRepairs. They tell you what's wrong& don't lie about what you don't needA lot of places took advantage of meNOT GILES, there only truth. I tookMy car to JIMS and got some ridiculous bill and then lied to aboutA repair that was needed. I told EricHe looked at my car and said theyStraight up lied, i'll fix it right!I trust them. Whether you don'tOr do. One thing for sure is there always busy. That's cause they're that good. I mean they have tons ofBusiness. (I work near there shop).GILES is the best in town. All goodGuys.
Matthew Klinger
7 years ago
Just got a timing belt package done on my 2008 ridgeline.Belt, pulleys, water pump, serpentine, etcShane and Eric were awesome. Done on time and was the lowest price compared to two other places (one was Honda...Big surprise).Talked to Shane afterwards and asked if there was anything else I needed, fully expecting the Conrad's run around... "Oh this and this and this"... Instead he was honest and said that everything right now considering my miles was fine.I will be back for anything I can't do myself.
Anthony Vo
3 years ago
Would never take my car anywhere else! The brothers are awesome and good people. They do great work and are honest about everything!
Andrew Powalie
5 years ago
Great family owned company! I ve Been taking my vehicles to them for service and repairs for the last two years! Straight forward, honest, hard working people!
Sheryl Zimmerman
a month ago
Great auto works
Dave Bartholomew
4 years ago
Great service. Great prices. Honest owners. Always very happy taking my cars there.
Shawn Parker
5 years ago
Always have a positive experience here. The guys are awesome to work with and do a great job. This is the only place we trust.
jon felice
a year ago
Always superior service, upfront and honest. Highly recommend them.
Chlana Phillips
3 years ago
Super nice guys. Got the job done in a nice amount of time, and cheaper than the other places I got estimates from
Tammy Weiss
3 years ago
Absolutely the BEST! Friendly, professional, Extremely Honest and Fair. So happy I found them.
April McNeal
2 years ago
Great knowledgeable service at a great price. Super nice too
Benjamin Fleenor
2 years ago
Service was extremely friendly!! The food was incredible! I could eat there everyday
Dave Strauss
7 years ago
Great fast service fixed right at a good price. Best place in the area for repairs
James Kuhn
3 years ago
Awesome in every aspect! Total satisfaction and trust with these men.
Greg Philips
6 years ago
Giles are the best of the best all the time you can count on giles to fix it right