Audi Mentor Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeanne Perse
a week ago
Love this place.I took my 2019 Q5 in because the light on my dash indicated a drop in pressure in a front tire. I also needed new batteries for my remote, which Patrick replaced as I was explaining it to him! It took him about 5 seconds.I had no appointment; I just walked in for an assessment. My tires were bald and needed to be replaced. I agreed to the work, as I travel a lot and need to make sure my car is safe.Patrick immediately secured a loaner Q5 and said the work would be done by 4:00, which was about 3 hours from the time I arrived at the dealer.I went to play 9 holes of golf, and my car was ready before I finished the round!Fast, knowledgeable, courteous and helpful, the staff is always wonderful!I ll will not go anywhere else for Audi service!

  Angela Stalker
3 days ago
Pat and Dave are always friendly and knowledgeable. Love coming to Audi Mentor. They always explain everything to us about the service being down. Excellent customer service. Thank you for always making us feel welcomed and for always being honest!

  Debbie Stefko
3 months ago
Patrick is always professional, respectful and polite. When I arrive for my appointment, he knows my name and has everything organized and ready. He make sure I understand the service request that I have in and gives me the update on what service was completedI m notified of all the information relating to my service and when my car is ready. The car is always clean and washed for me. That s a nice gesture for customers.Everyone on the service team treats me with respect and are professional.This is one of the reasons I chose Audi again!

  Gigi Lorence
2 months ago
I was well overdue for service, with travel coming up and Pat managed to work out a slot and a loaner car for me. Updates on the work are always prompt and thorough and my car was done well before I expected. The team in the Service Department at Audi of Mentor is top-notch: courteous, friendly, and knowledgeable. I always feel confident into car s inspection and the work they do. Thank you for making the dealership experience so positive!

  Brandon Kerper
a month ago
Best service department I have ever been to. Dave and Pat are awesome. One of the reasons I always go to Audi mentor. Every time I have been there they go out of the way to make sure their customers are happy.

  Karen Cummings
a month ago
I am well pleased with services I have received from the purchase, service agreement and warranty. An accident brought me back sooner than I would have liked. But the service department took good care of me and my car . They understood my urgency. My repair was resolved quickly. I left feeling like I was driving out with a new car again.

  Anthony Ross
2 months ago
Easy scheduling, efficient intake process and timely service. My car was returned cleaned and sparkling. Their excellent service is well deserved. Mitch, one of the senior sale staff came over and caught up. A little thing perhaps, but rounded out a superior experience.

  Anna Cipriani
a month ago
I went here for an oil change for my Audi. I had been a customer at another certified Audi service shop that just never could get it right, whether it was customer service, fixing sensor issues, parts.. you name it, everything always snowballed into another issue.I gave these guys a shot and cannot rave enough about the quality of service I received. You are in the loop from start to finish and I could immediately tell they were just on a different level than what I had previously experienced. I am just so impressed and happy I will continue coming here to get my Audi serviced. Thank you!

  Jason Abernathy
2 weeks ago
I ve been a loyal Audi Mentor customer for over ten years, and my recent service experience further solidified my trust in their team. Dale Hodge and Pat Schudel, in particular, deserve a round of applause for their exceptional service. Dale s in-depth knowledge and commitment to excellence ensure my Audi always runs like a dream, while Pat s outstanding customer service makes every visit enjoyable and stress-free.The dedication of the Audi Mentor team is why I keep coming back. They re not just about fixing cars; they re about building relationships and delivering unparalleled service. Whether it s routine maintenance or more detailed care, I know I m in good hands with professionals like Dale and Pat.Thanks, Audi Mentor, for a decade of reliable, friendly service. I look forward to many more years of partnership.

  Alex Price
a month ago
I ve taken my Audi TT to Mentor Audi Service four times now, and each experience has been great. Pat, one of the service managers, has been very helpful and transparent about the requested/required service and has never tried to upsell or push anything which was not requested.A nice touch is that I always pick up my vehicle cleaner than how I left it, which shows the team s commitment to great service.

  Charles Polivka
2 weeks ago
They got mg car in the next day. It was done in 2 hours. The communication and ease of getting my car worked on was incredible - 10/10 would recommend.

  Molly Johnson
2 months ago
Dave was very friendly and welcoming - and remained communicative about the status of my vehicle. The service was completed in a timely manner and my car was clean upon return.

  Carolyn Martin
a month ago
The service was fast and efficient. Personnel were polite and helpful. The waiting room was comfortable and offered refreshments as wellas entertainment. Thank you for a great experience in service.

  Ryan Thaylor
3 months ago
Usually take my Audi to an independent shop but got to a point with an issue that they said to take it to the dealership and thought to try the mentor one. The service was great and fixed the difficult issue. However, I verbally told them I just wanted a diagnosis and then once I heard their plan, I would let them fix it (bc I wanted to see if they would come up with something different from my other shop). Bc I thought it d be a one day thing, I did not get a loaner. Long story short, they worked on my car w/o telling me until after starting and were not communicative with the process to where I didn t have a car for 2 days and every time they would promise a time for it to be done, it would come and go with not even a phone call. They did great work but customer service and transparency was lackingUPDATE: I was willing to let it go and maybe use them in the future since they fixed my issue. The GM reached out and asked for my info to get in touch with me. I emailed him immediately. No response. Fits with my experience there. Lowing rating 1 star for another promise broken

  A Williams
2 weeks ago
Everyone is beyond friendly and helpful. I did not purchase my car from them because they didn t have the car I originally wanted so I purchased from Audi of Bedford and had a horrible experience with a few people and trust factor went out the window. The first time I bought my car to Audi of mentor, Dale took his time explaining the car to me. Even got in the passenger side and we took it for a ride so he could explain my car in detail so I didn t think my car was broken . This was my first luxury car and coming from lemons, every noise I heard, I thought it needed service. Dale was so kind and patient. When Bedford told me I needed xyz done, Dale assured me I didn t. It s been 4 yrs and I refuse to take my car anywhere else. I absolutely love Dale, Pat and newly Dave. Three gems!! No anxiety, feeling ripped off, hassled or pressured. Always a great experience.

  Carla Shoff
5 months ago
First time using the service department as a new Audi owner. Dropped my car off for an oil change and they called me as soon as it was ready. They washed it and even detailed the inside which was a nice surprise. Everyone was very friendly and welcoming.Service: Oil changeService: Oil change

  Mario Formichelli
5 months ago
We have used Audi mentor service center for several years now and I continue to recommend them to friends and family who are looking for fair and honest service for their vehicles. Our family has an an excellent experience with Pat Schudel, who always makes the process simple and straight forward. The payment and signature process online makes pickup easy and the receipt always includes your brake and tire report so you know when you re getting close to a replacement on either. Thank you to Pat and the team for continuing to take great care of us and our vehicles.Services: Air & cabin filter replacement, Wheel alignment, Oil change

  Leslie V
4 months ago
Patrick is always terrific. I deal with him most of the time when I bring my car in for repair. He also gave me the name of the salesman that helped me Mitch and Marie.

  rebecca kucsma
4 months ago
Audi of Mentor is right on when it comes to services rendered. From the moment you drive in, to waiting for your vehicle, to viewing the video the service person performs on your vehicle, you're greeted with a very warm welcome and a sincere fond farewell till next time. Can't share enough how attentive Patrick Schudel is, he's just the best at all of it.

  Tricia Hanna
4 months ago
Dale is the best! His honesty and expertise are why I choose Audi Mentor for my service, even though I live closer to other Audi Dealerships! Would not take my car anywhere else

  Bruce Grbach
4 months ago
Patrick greeted me with a hello and a smile. I was checked in quickly and the wait wasn't long. (The only thing I didn't like was not being able to change the TV channel from the "talking heads" business program)Service: TiresService: Tires

  Annette S
a day ago
Excellent service always! They are super responsive and friendly.

  Sandra Palomino
a month ago
Great service and appreciate the loaner. Thank you for making our experiences at the service department so easy and efficient.

  Andrew Brown
5 months ago
As a new Audi owner that was my first experience with the service department and it exceeded my expectations. Scheduling the appointment was easy, had a nice loaner car and my vehicle was ready sooner than I anticipated. I am actually looking forward to my next service appointment.

  L Gray
4 months ago
They always treat me great. I could go get my oil changed at a 5 minute spot, cheaper and quick but Mentor Audi makes me feel that I m being well taken care of and my car will be too

  Joseph Farris
2 months ago
Great service at all times, Pat is the best service manager we ve ever dealt with at any dealership.

  Nathaniel Ledbetter
2 months ago
I took my car to Audi of mentor got an oil change and diagnostic done everyone was friendly this is my third time taking my car to them I also had a thermostat and tension replaced every time they ve serviced my car I ve been pleased

  Jeff Gliha
6 months ago
Audi Mentor service department is great. Had my all-season tires installed on my SQ5, waiting at the dealership.Very well appointed customer area, charging stations, and lots of freebies for those that skipped breakfast.Car completed in about 2-hours, I requested no wash because I had just waxed my car.Last time I had tires installed, on a previous vehicle at a named-brand tire distributor, the clowns scratched up a rim on the remount.My car was pristine from Audi Mentor!Big difference in a good service department.Thanks!!JeffMacedonia OHServices: Tires, Wheel alignment

  Monica Daly
2 weeks ago
Patrick is excellent at his job, he provides the best service I have had from any other dealership I have been to

  yve a-b
3 months ago
My service department guys are wonderful. They are timely and honest about the status of my car. Dale, ScottSimply the best.