Audi Mentor

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Morton
a week ago
We recently leased a Q4 E-TRON as our first venture into the EV market. Not only was the car exactly what we wanted but David was an incredible help in our journey to learn about Audi, EVs and our leasing options. I would recommend him to anyone looking for a new car and especially a new electric vehicle!

  Spencer Mischka
4 months ago
Shawn was welcoming from the moment I arrived and guided me through the entire car buying process. He was always professional and had everything ready for me on the pickup date making it simple and quick. We communicated over text to arrange payment, deliver documents, and pickup the vehicle. The best experience I've had at a car dealership by far.

  Peggy Stoklosa
4 months ago
We called the dealership and spoke to David Schulz. We drove up from Poland, Ohio which is a 90 minute drive. We were greeted outside by David. We were very impressed with him. He showed us the A5 convertible and then took it for a test drive. He was very knowledgeable about this car. He was very friendly, no pressure, and assisted us in closing the deal. We were very happy. He delivered the car to our home the next day. We are extremely happy with the entire process. We highly recommend David Schulz! **

  Atheseus Lockhart
2 months ago
Salesman, Blake and finance, Patsy, were amazing to work with. I flew from Orlando and had great service. They were able to ship my new car to Florida in 2 days. Mentor Audi ROCKS!!!

  Brett Reeder
a month ago
This was the absolute best car buying experience I have ever had in 40 years of purchasing cars. David Schulz was an amazing representative. He was never selling the car, just providing as much information as he could in all formats possible. He was patient, thorough, kind and informative. I never felt an ounce of pressure from him or any of the Audi Mentor Team. I was only buying a used car! I would recommend David Schulz and Audi Mentor to anyone who wants a hassle free, stress free experience. I will be back for sure.

  Linda Todaro
a month ago
Mentor Audi is terrific! I ve been using the service dept for over 5 years and can not say enough good about Pat and Dale. I find them honest, trustworthy and they always treat me with dignity, no matter what crazy sounds I say my car may be making. It is definitely because of them that I recently purchased a car from Jeff in sales, who was a pleasure to work with. And the cherry atop this car sundae is Jaren, the Audi rep they sent to my house to program my garage door opener and show me how to get the most out of my new car! I enthusiastically recommend Mentor Audi!

  Sanford Hong
2 weeks ago
Recently had a wonderful experience purchasing a Q5. I worked with David Schultz as he is one of the best salesmen around. Not only did he take the time to help us find what we were looking for he was extremely patient and knowledgeable. I would highly recommend him as a point of contact at Audi Mentor.

  Ray Ficere
3 months ago
Exceptional Service and a Trustworthy Purchase Experience at Audi MentorI recently had the pleasure of purchasing a vehicle from Audi Mentor and was fortunate enough to work with Steve Armstrong. From the onset, Steve was the epitome of professionalism and patience, providing comprehensive answers to all my questions and offering insightful guidance through every step of the process.Steve's transparent approach to sales ensured that I felt confident and informed about my purchase. He went above and beyond to accommodate my needs, demonstrating a level of customer care that was both refreshing and reassuring. Even when negotiations became intricate, Steve maintained a fair-minded stance, fostering a comfortable environment for a satisfactory agreement.Audi Mentor's commitment to excellence was evident in every interaction. Their welcoming atmosphere, coupled with Steve's exceptional service, made my car buying experience not only stress-free but genuinely enjoyable. The dealership's integrity and dedication to customer satisfaction were clear, setting a standard that other dealerships should aspire to.I would wholeheartedly recommend Steve Armstrong and Audi Mentor to anyone in the market for a new or used vehicle. They have earned my trust and gratitude, and I am thrilled with my purchase. Thank you, Steve, and the entire team at Audi Mentor, for such a standout experience.

  The Joe
11 months ago
Worked with Steve Armstrong to purchase my brand new Audi Q8. He took the time to show me a few vehicles with different options till I found what was perfect. Also they were able to get me a great rate that beat my pre approval. Great experience all the way around. I will certainly continue to do business with Audi of Mentor!

  Dennis Gerrity
2 months ago
Great buying experience. Fair deal, well treated. I definitely recommend Audi Mentor. I would definitely purchase from them again. Blake was my sales consultant. He was professional, courteous, and respectful. Ask for him!

  Dan Cherrstrom
3 months ago
I had purchased a car for myself earlier in the week at a different dealer, and needed to purchase my son a car. Mentor Audi and David Schulz were so much easier to work with. Purchasing my son s car took less than 1/2 the time it took to purchase my vehicle from a different dealer. Really an easy experience.

  Mandy L
a week ago
David S. was my salesman. He was extremely professional, patient, and knowledgeable. I appreciate his attention to detail and respect he shows his customers. The manager was just as kind.Thanks!!

  Singer
a month ago
Just leased a Q8 Sportback e-tron. Had the pleasure to speak to product specialist Jaren. Had questions on vehicle, suggested it would be easier if he came to my home to provide tutorial.Hour later arrived, went over all of my questions in detail. This gentleman was kind considerate and most importantly very knowledgeable. After this wonderful experience, Audi Mentor will be my go to dealership now and in the future!

  Nicole Strauchon
2 weeks ago
If you want to be treated with respect for your time, money, and needs, I highly recommend Audi Mentor. Everyone that played a part in getting me into my Audi was genuinely kind, considerate, patient, and had my best interest at hand. I would do this all over again with Blake Jaffe, Mitch Maurer, Patsy Santone Jr., and the kind guy that picked me up to get my car. Love their service!

  Susan Drucker
4 months ago
My husband and I worked with David Schulz when buying our new Audi. David was patient and knowledgeable when we were test driving different vehicles to find the best one for us. I would highly recommend asking for David when visiting Audi Mentor for your next car purchase. You will receive top notch service and a great car buying experience.

  M C
3 months ago
Scott has taken care of us almost every time we have been in. From oil changes, to replacing the thermostat and water pump. Scott and Audi Mentor have done an excellent job with our vehicle. He calls with any updates that are discovered, and has all possible answer you may have ready at hand. I receive emails with a video walk through of my vehicle, even for simple things like an oil change.

  Janet Scaramouche
10 months ago
I worked with Steve Armstrong. Drove all the way from pittsburgh to come see the car. He was great! I got my SQ5 and its fabulous! Great customer service. Will come back in the future!

  Eric Kaston
4 months ago
We recently had an outstanding experience working with David Schultz to purchase our new A6. David was extremely knowledgeable and worked hard to find us the best deal including our trade in. Todd, Mitch and Patsy were also great. We highly recommend the Audi Mentor team.

  Jodi Campagne
4 months ago
First, my sales professional was David Schultz. He made this experience the best ever. Personable, knowledgeable and accommodating for people with a busy schedule. If you are looking for a new Audi, please ask for him. You won t regret it:)

  Carol Oppenheim
4 months ago
My husband and I worked with David Schultz when purchasing our new 2024 Audi Allroad. It took us a couple weeks to decide on the purchase, and David was professional, calm, personable and proactive without being at all pushy. He knows his product well, and was helpful throughout the entire process, including the trade-in of my previous Allroad (also purchased at Audi Mentor!) I highly recommend asking for David, and can vouch for the entire Audi Mentor team.

  Brett Bratton
4 months ago
Exceptional dealership and an amazing shopping experience. The customer service is top tier. Mario Drago made looking at the car, test drive, and buy so, so easy. Now my wife and I have the S3 of our dreams! Life is too short to drive boring cars and we will be back for our next Audi!

  Kurt Nance
a month ago
Outstanding communication and professionalism displayed by all employees for whom I interacted. If this dealership has the vehicle you want, I highly recommend giving them the opportunity to sell it to you. Please keep up the great work!!!

  Kelly Rector
3 months ago
I have purchased many vehicles, and I must say, this was the BEST experience my wife and I have had. David and Mitch were both absolutely fantastic to work with. Thank you both for such a great experience!!

  Bobbi Brzozowski
2 weeks ago
A shout-out for Technology Specialist Jaren Hodgson. Jaren did a great job of re-setting my 2024 Audi Q-8 E-Tron app that had stopped working. He had it up and running primarily through a phone call, and offered to come to our house to complete the final steps that could only be done through the MMI in my car, which was much appreciated. Jaren was prompt, knowledgeable, efficient and personable. He was eager to explain a number of additional tech questions we had, in understandable terms. I feel more confident with the amazing technology in my Q-8 knowing that Jaren is available to provide support.He is an impressive addition to the Audi Mentor team!Mrs. W.T. Brzozowski

  Anthony Ross
9 months ago
I drove 50 miles from the far Westside to visit Audi Mentor on the recommendation of my Son, who is in the motor trade. I was interested in a A4 Allroad. Chris brought the car around for me to test drive. Liked the A4 immediately......... and we drove back to discuss a deal in detail. In the space of a few minutes the deal in principle was done and all that was left was for Mitch to find me an A4 in the color/trim I wanted. Chris sent the deal sheet; a little more discussion, an electronic link for the deposit from Mitch, and I have to wait patiently for delivery of my A4.I'm impressed with the no BS approach and the proactive customer service.

  Whitney
2 days ago
Kevin was great throughout the whole buying experience. He was friendly, caring and knowledgeable. Thank you!

  Joshua Howard
8 months ago
I found a used vehicle online and called Shawn to get some info, and from the first call I was greeted with amazing customer service. He answered all my question, sent me a full walk around video of the vehicle, and was prompt with all responses. I live an hour away, and he made the buying experience enjoyable and easy from the start. I came in to purchase the vehicle with my 2 daughters and starting from the receptionist that greeted us it was very welcoming. Shawn was a great salesman, and then I got to Patsy which answered all my finance questions, was straight forward, and friendly. They made my whole experience great, and I have worked in vehicle sales for quite a while so it was a breath of fresh air. Will absolutely recommend them to anyone looking! Thank you!

  Christina Strubbe
7 months ago
Great place to buy a car! Bought a used Audi Q3. Blake was amazing through the whole process, as was Patsy in finance!Just a few weeks in, picked up a screw in my tire. Service took me right away no questions asked and took care of it.Highly recommend these guys!

  Jason Figley
4 years ago
Summary of posts below: There are many updates posted below that describe my first, and last experience with Audi. From corporate Audi, to Audi Mentor, and Audi Sewickly, my experience with a CPO A5 has been terrible. So far, it has been the worst car I have owned, and with a few shining moments of help from Mentor Audi, the worst customer service I have experienced. I am sure noses will be snubbed at this comment, but I guess I will stick to Ford and Jeep. At least they don't claim to be a premium brand.BLUF: NEVER CPO and NEVER Mentor Audi!Bought a certified pre owned (CPO) A5 Cabriolet that was a decent price with the options I was looking for. I was out of state and trusted that a CPO would be in tip-top shape, especially from Audi. We drove 2.5 hours to get there, after transfering money to hold the car. Upon initial look of the car, the hood was horribly painted due to it being a lease turn in and they just quickly sprayed it to cover up blemishes. I called an auto body guy and got a quote for $650, still a good deal with the options I wanted and a CPO warranty... ok, let's test drive. On the test drive the car shook terribly. I then was informed it has sat for 9 months waiting on a recall part (air bag replacement). The shaking was from the tires sitting, in all fairness, the shaking did subside but never went away and still hasn't. I am now paying $650 to have the wheels straightened because they are bent. Unfortunately had to pay $300 to find this out. On top of all that, it had a bad rear wheel bearing, fixed under warranty but needed the 55k service at 45k (300 miles after the 45k service) because it was over the 12 month timeframe from sitting. I was told I had to do this in order to keep the warranty for 12 months. All-in-all I have $1000 plus into a CPO and Audi Mentor has essentially said "there is nothing we can do, sorry." Never trust a CPO, thinking it was throughly checked out, I will not be dealing with Mentor Audi again, but I do love the A5 and Sewickly Audi has taken my money, but they have done a great job with customer service and troubleshooting. They may have salvaged any hope of a continued relationship with Audi.UPDATE: After the post, I did receive a call from the used car manager, he listened to my issues and offered to take a look at the shop (2.5 hours away.) I did not take him up on the offer as I had someone fixing the wheels locally. He did offer to pay for half of the bill if I send the invoice to him, which I will. This is a nice gesture and does show good faith but still disappointed in why I am in this predicament (failed CPO inspection and not handled on first contact.) I will update if all works out.UPDATE 2: 12 May 19: The sales manager (Jeff) has been in touch with me trying to help make some things right. I do appreciate the customer service and attention in this matter. I am dissapointed in how some things transpired and wish my experience was better but in all fairness, Mentor Audi has responded and tried. I cannot change my rating to 5 stars and I strongly contemplated 4 but all-in-all, after some issues and attention I can recommend 3 stars. Thank you, Jeff for giving this issue your attention. JasonUPDATE 3: June 2019: Had the Audi in to Sewickly Audi to try an figure out the vibration issue again. Which I now have $1300 into trying to figure out, with 5000 miles since purchased AND "under CPO warranty." What a joke CPO is! While troubleshooting, I was told my front brakes are dangerously low. Which I was surprised at, due to the fact that, to qualify for CPO, everything is deemed at 50% life or better. See attached pictures of my front brakes and rotors. I cannot stress how dissapointed I am in Audi (corporate, Mentor, and Sewickly) for their lack of support and questionable integrity with my vehicle and experience. You will hopefully have better luck but I expect much more from a premium brand! To add to the insult, my clean A5 when dropped off was apparently in a flood when I picked it up from the dealer a week later. Pictures keep getting deleted...

  allanj.p
10 months ago
Good people first time being in a legit dealership and it didn t disappoint. Only thing is when checking a car they are not the best fail to see the car needed new brakes and tune up. Bring your own mechanic to check the car out.