O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexandria Lynch
3 weeks ago
Ethan (gosh I hope that's the right name, blonde guy) turned that what I thought would be a boring drawn-out experience into a 5 minute ordeal. Straight to the point, great service, our interaction was short but he had great character. He even replaced my windshield wiper for me, what a great dude.

  Dave Grayzanic
3 months ago
Commercial customer here who spends a decent amount of money at the store. Stopped in while doing so last minute Christmas stuff with my family.Loved being told by the counter person leaning against the counter with his cellphone in his hand that they were just completely out of wiper blades I wanted for my finances car. Kid didn t even ask me what I drive. I m honestly sick of this place, it s went horribly downhill over the years.

  Cindy Sergott
2 months ago
I have a 2019 Kia optima S and I have had some issues with putting a headlight into my car and no one has attempted to help me as I can t do it myself. And then a few days later, my battery was low and so I took it to O Reilly s for both things and I can t say enough good things about the store. The associate, Matt, has helped me numerous times on my car by putting the new battery and the lights in and not giving me any issues. He was very friendly and helpful. So I am giving the store 100% satisfaction for helping me in my time of need. So if you need a good place to get things done, you should see Matt.! Thank you Matt, from O Reilly s! You are an angel sent from heaven!!

  Mike Chancellor
2 months ago
I came in right before closing Commander was awesome he helped me out as best as you could I would recommend the store to everyone thank you or Riley's Auto parts

  Michael Martin
a year ago
Super informative the cashier that assisted me got online and searched for the LED headlights company where I bought my LED headlights to help me find out if they had a warranty or not she printed off the paper for me and explain my questions very well into the best of her knowledge, she was polite she was friendly I love going into that store because they re welcoming and they re the same price or cheaper than anywhere else with as good as we re better than products from other companies

  Steve Waltos
7 months ago
Red haired woman had a horrible attitude, bad listening skills, and lack of experience. She walked off on us when I needed additional parts and to close the sale. I walked out and took my commercial sale to another store.

  Amanda Eastridge
11 months ago
Extremely humorous. The employees had me laughing and were seriously great. I visited at about 5p on April 25 2023. They were courteous, knowledgeable, and very friendly. I got my gas cap and had a fun time doing it

  Jared
5 months ago
Absolutely terrible service. Woman behind the counter does not know what she is talking about or lies to try to get people to spend more money.

  Frank Beningo
7 months ago
The O'Reilly in Medina on Pearl Road the guy working there was so helpful not sure what his name was but Ashley both of them man and the woman was very helpful great job thank you

  David Grayzanic
a year ago
This parts store is number 1 in only one quality... availability. And that is not even something the store can control. That is at the cooperate level.In every other aspect this store shows its true colors. It has the worst communication, the least experienced sales team, least organized and clean store. when you come in at night the team is either drunk, high, both, or care so little about their job they are so spaced out you would just assume they are.They manage to find a way to absolutely screw my shop over with zero communication every singe time I try to use them.If you need a hard to find part go ahead and try here, but plan on finding the part yourself.

  Brian Robbins
a year ago
These guys tested 2 car batteries for me in not so nice weather without complaining about it. Of course the free test cost me $200 because one of the batteries failed, but I'd rather know before my daughter gets stranded with a dead battery.

  jon zumbrunnen
9 months ago
Pretty nice parts store. Need HD truck antifreeze and they had it. Truck parts stores were closed when I needed it

  Zach Williams
a year ago
Great place to get good parts at a very reasonable price, very helpful staff and the manager Art will always make sure things go smoothly

  Tom Barstow
3 years ago
Huge shoutout to Earl who saved me by staying open late so I could get a much needed battery to continue on my way north. Your competitors actually shut the door in my face when all I needed was battery, but you saved my day literally and made it possible to get up to see family that needed my help. You're a hero and I meant to post this sooner. Thanks again. And your management should promote you for being a great rep.

  Gabrielle Campbell
4 years ago
I don't like dealing with anyone else but Medina O'Reilly. They're always kind to me and my co workers. Very prompt when we need something quickly and go out of their way to make sure they earn and keep our business.

  Shelley Dunkle
2 years ago
I purchased a new battery with a 2-year warranty in Las Vegas in March & after the first cold spell in NE Ohio, my battery died. I called the Medina O'Reillys & they said to come in, no problem if I needed a new one. After AARP Road Service came & jumped it, it started right up. At O'Reillys, they tested the battery & it showed a good charge. The young man who assisted me, Joseph, was great!

  Hilary Grey
4 years ago
Amazing people! My 18-year-old daughter went in for a couple things for her car and when she left she could not get her car started. The ignition would not turn. They spent 30 minutes, at least, figuring out how to start that car. They even calling a mechanic they knew to help. Everyone was determined to get the car going.They got it started and he even showed her tricks to do it. They turned a bad situation into a great experience, especially for my nervous teen daughter. Thank you!

  Geoffrey Kason
6 years ago
Upon walking in the door I was instantly asked if I needed help, something that does not happen very often anymore, my service was quick and easy, I got what I needed and was out the door in less than five minutes. I am giving it 5 stars, even though I only went in to get 6-quarts of gear oil, for my truck differential.

  Shane Dunham
5 years ago
Ran in may 17th to get 2 small items the gentleman was very helpful and friendly as his trainer was out behind the building hanging out with friends.. the fella helping me was scared to go ask her questions making my quick stop 15 min longer as I expected.. like I said the guy was very helpful but lacked the training and was scared to ask for help as she was put back with her friends.. i would steer clear till they get rid of her...

  Aaron Badertscher
a month ago
O, O, O, O'Reilly! It's a chain auto parts store, so the counter people don't know much....but they're eager to help once I explain things to them. Always get greeted when we walk in and everyone is super chill. Stay rad!

  Bethany Jenks
7 years ago
Steve at O'Reilly is amazing. We are from out of town and on a 17 hour trip and this was our third breakdown! He found the part we needed and helped us put it on! He was kind, understanding and funny through all of it. When you just wanna breakdown and cry, Steve is the most amazing customer service guy ever! O'REILLY is always a great place to go, but this was the best experience ever.

  Madeleine Kocab
6 years ago
Waste my husband's day off work and no brakes for my CAR. We will make sure all our mechanic friends (and we know a lot of them) NEVER shop there. BTW, if you work at a parts store and think a Ford escape is a truck you are and IDIOT. Looking forward to seeing you go out of business.

  Craig Astor
6 years ago
I cannot give enough accolades and gold stars for this store. All the staff and managers were the best in assisting me in getting me the right quality part at a competitive price. Would not shop anywhere else.

  Joseph Woody
3 years ago
It is always a great place to do business. I started going to O'Reilly Auto Parts a few years ago and niw I will not go anywhere else. Thank you guys. Please keep up the great work!!!!!

  Karin Siemens
6 months ago
Still the BEST place to find whatever you need.

  Edward Pfaffel lll
11 months ago
The staff was great, always have the parts I need.

  Mike Duniec
5 years ago
Terrible customer service. The assistant manager makes fun of veterans then walks away after taking a call. High prices and they never have parts in stock. AutoZone way better!

  fastdonna77
7 years ago
The guys always take good care of me here. They will help find things seem knowledgeable about their product. Decent prices.

  Joshua Smith
6 months ago
Doesn t surprise with anymore, but this store sucks

  Carmen Berger
3 years ago
They are very helpful when my husband needs something for his truck. And they often have things in stock that the other places don't.