Ken Ganley Nissan Medina

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Libby Mcinturf
5 months ago
We just bought our first family car from Ken Ganley Nissan and had a great experience! Jimmy was our salesperson and he was very easy to work with and explained things thoroughly. They worked with us on finding the best interest rate for our new car and did not push us into buying anything extra. We would definitely return for future purchase.

  Elle Foltz
5 days ago
I had the best experience here. Ryan was incredibly helpful, took his time (while also being effective), and never felt an ounce of pressure from him. The financing team was super knowledgeable and took the time to explain everything in detail. I cannot recommend Ryan and Ken Ganley Nissan enough.

  Lindsay McMaster
a month ago
Vince in the service department was thorough and kind. The estimate that I was given ended up being ~$100 higher than what I actually paid, which was a wonderful blessing! I was treated with respect and even though I did not purchase my vehicle at Ken Ganley Nissan, I was treated as a priority customer.As a single parent, access to the loaner car was clutch and made my life really easy.I have, and will continue to recommended Ken Ganley Nissan in Medina, Ohio.OUTSTANDING experience!

  Kara Grabo
3 weeks ago
This dealership has been so good to our family. My husband and I purchased an Altima 5 years ago and have experienced nothing short of superior customer service here every time we ve walked through the door. The sales, management, and service team treated us with kindness and respect (even when we literally had pennies to spend on a car) and kept everything running smoothly for the duration. We never had a single issue with our vehicle and were so impressed that when our circumstances improved and we were able to upgrade, we knew we didn t want to buy from anyone else. It was so neat to walk into the same place where people remember you and hand pick your next level vehicle. Antoine, Dan, Alan, Miles, and Renee are all awesome and made the experience smooth from start to finish. We can t thank them enough!

  Bill Fox
4 months ago
Dan in Sales was amazing. Traveling six hours by train, I requested a few more pictures and he did not hesitate. I had a dozen more pics in fifteen minutes. He and sales manager put a sweeter price and package together for us. Communication was excellent. He picked us up at nearby hotel for test drive and car was gassed up and ready for delivery. Very smooth process. Car as described and experience just awesome. Thank you Team Nissan at Ken Ganley

  Charles McKenzie
a month ago
Got a same day appointment for the first new car scheduled maintenance. Great! They said it would be done in about an hour and it was. Even washed the car as they said they would.... that's 3 for 3. Great job Ken Ganley. Keep it up. (My salesperson Rose even said Hi to me)

  Brian Morse
2 weeks ago
I love my new Frontier. Great power, smooth quiet ride, great gas milage (28.6 mpg) on my first tank. I did have some issues with getting what I was promised, but Patrick in customer satisfaction got the issue resolved to my satisfaction in a very timely fashion.

  Michelle Koelliker
2 weeks ago
I'd like to compliment Cameron Berry. He was my salesman today. He did an absolutely fantastic job and was very helpful. This will be my 3rd Nissan that I'm leasing and this was the very best experience with a car salesman today then I've ever had in the past.

  Michael Kercher
a month ago
One of my key fobs on my 2021 Nissan Rogue stopped working. It was analyzed and fixed quickly under warranty. The service manager was excellent and kept me informed as the work was being done.

  Bruce Piehler
2 months ago
I came to Ken Ganley after looking around for a few weeks and one deal falling through at a different dealership. From my first online inquiry with Matt, working with Dan and Ted in sales, Esther reviewing the car with us and Alan in finance, all in line and delivered to what we agreed to and to my expectations. Thanks for making it easy!

  Kyle DiGiandomenico
5 months ago
We had been in the market for around 1 year looking for the right vehicle and almost gave up. We live about 2 hours from Ganley, but decided to visit because there were a few vehicles in our price range. After calling Ganley, we had a great interaction with Steven. He checked on 3-4 vehicles and confirmed all the ones they had. Coming from 2 hours away, he also made sure to update us on the days leading up to our appointment if any of the vehicles had sold. After arriving, we took a few out for a test drive, but didn t really land on one. Steven listened to what we wanted and helped us find the right car in the right price range. This was by far the best experience at a dealer we have had. If you get the chance, ask for Steven - you won t be disappointed!

  Quackerkat
4 months ago
Very helpful when getting my first car! The sales man I worked with name was Dashawn Anthony and he was great! He was helpful, patient, kind, and not pushy. Even though I had no credit history, the workers at the dealership were able to work it out and they tried hard calling several banks for where I could take out a loan at and they found one for me. Anthony even helped me when my cars lock wasn t working when he didn t have to, he had them take it to get fixed with no charge and made sure at the end it was okay and I appreciate that.

  Tina Koby
4 months ago
This was my first vehicle purchase on my own. I contacted Darwin after I received a flier about obtaining a vehicle during bankruptcy. I sent him an email with the exact requirements that I had. I really thought there is no way this will happen. I needed no money down and payments to be low. Within less than a week Darwin texted me to tell me he found exactly what I was looking for!! No money down. Low payments and the exact make and model of vehicle I wanted. But his great service didn t stop there! I then went in to Ken Ganley Nissan Medina where I was treated like a human. Everyone was more than friendly. No one looked down on me for being in a bankruptcy or having a no payment down. The car more than meant my expectations. Darwin interacted with me on a personal level. He offered refreshments while we waited and great conversation. I laughed so much being there. I was in and out in about 2 hrs but it felt more like minutes. I can not say enough about my experience with this dealership. I will definitely refer family and friends and I will return for my next purchase.

  Denzil Oliver
a week ago
James was exceptional and made a feel no pressure, and the team members working with James went the extra mile (after hours) to close the deal . We drove our new vehicle home that day!

  John Urdiales
3 months ago
I had the experience working with jimmy koty. He listened to every request i asked for in a vehicle. He went above an beyond an met all my needs. It was a great experience from start to finish with jimmy and staff. Will definitely keep giving jimmy my business.

  Trish Constantino
2 weeks ago
Jimmy Koty went above and beyond to help make the process of leasing my new Altima as easy as possible. He showed me how to use all the amazing features and even programmed my radio station pre-sets for me. He's the nicest, most polite and helpful sales rep I could ask for! I've leased at least 6 cars from him over the past 18 years and can't imagine better service from anyone else!

  Jim Barr
3 months ago
I had a great experience buying a used Nissan Rogue from the team at Ken Ganley Nissan by Rt 71/18 in Medina. The staff was friendly and helpful and fast. I would do it again. Thanks to Cameron, Dave and the rest!

  Edwin Andrews
4 months ago
Had a slow leak in a tire. Appointment was available as soon as I wanted. Wait time to remove the "foreign object" (nail!) and repair the tire was minimal. Lounge is comfortable and stocked with snacks. Kept informed of repair progress by text. (Ganley Service also texted a photo of the nail in tire.) Service is always professional and friendly.

  Dan Sadzewicz
4 weeks ago
Rose, Alan and David all worked very smoothly and efficiently in helping me find a vehicle that matched my needs. A huge thanks to you and your team for a great experience!

  Ariana Ferrette
2 months ago
Rose was the best!!! She has been helping my family for years with finding us the perfect fit/ car for our needs! She s extremely reliable and I would not go to anyone else but her!!

  Matt Jski
4 months ago
The staff at Ken Ganley Nissan Median is always great! No pressure environment, they listen to your needs and help you find a fit. This was my 2nd time doing business with them, specifically the sales person Nick. Overall a great experience and I look forward to continuing to work with the folks over at Ken Ganley Nissan.Thank you all!

  James C.
3 weeks ago
Overall good experience and good customer service with Gainley nissan this is my 4th car I've purchased from this dealership. I'll never go to another dealership and I live a hour away from this dealership and will continue to give them my business. If your in the market for a used or new car ask for Jimmy Koty when you visit the dealership.

  M W
2 months ago
Purchased a used vehicle from them. Jimmy Koty was very helpful, not pushy and followed up with us when we had questions after sale. Can't speak about the service department, but the buying experience was good

  Erika Russell
3 months ago
Once again, the managers and staff were amazing. They take the time to explain, collaborate and meet customer expectations. This is my 4th vehicle from Ken Ganley Nissan in Medina. Driving from Massillon is worth the trip! I wouldn t go anywhere else!!Antoine, Rose and Allen went above and beyond. Huge shout out to them!

  Anthony Young
4 months ago
Had a great experience with Dashawn. I can tell he is great at what he does. He was very engaging in conversation and very respectful! Will definitely refer any friends or family I have to ask for him to get a new car

  Tameturis Fox
3 months ago
If you re in search for a new car, I definitely recommend Ken Ganley Nissan in Medina!I ve been in search for a car for over two months. I totaled my last Nissan Maxima. I spoke with so many other dealerships, and none of them compared to Ken Ganley Nissan. I live in Kansas so obviously I needed shipping. I knew exactly what I wanted. I didn t need all the extra hidden fees. I just wanted whatever the dealership fees were, nothing else added to my purchase order. My salesman was Jimmy Koty and he did just that. With no questions asked! He was and is absolutely the best. I even let him know this was the smoothest, quickest, and most efficient experiences I ve ever had or at least in a long time when purchasing a vehicle.He responded to every text and answered or returned every call in a timely manner. He was on top of all my questions and concerns. I Highly recommend Jimmy Koty as your salesman at Ken Ganley Nissan for your vehicle purchase!Oh and I received my car the same day it was shipped. He made sure of that! I m so happy and I can not stop smiling! This was an Awesome Experience!

  Amanda Copeland
4 months ago
We had the best experience with Ken Ganley Nissan. Our Pathfinder started having problems on the way to Nashville and they quickly checked us on, got us in a loaner, and we were on our way! Thank you!!

  Melissa Underwood
5 months ago
My daughter was looking for a Nissan Rogue, we found one at this dealership. The salesman was supposed to get back to us the next day, which he didn t. 2 days later he told us it sold (which it didn t), and told us many dealerships have similar Rogues for sale. I spoke with the manager the next day after seeing the Rogue still listed online. He confirmed it never sold, but couldn t sell it for what we were asking, which was less than $1000 off their price.Fast forward almost a month later and it s still listed for sale AND it s at the price we said we would have bought it for. We ended up buying from another dealership, that was wonderful to work with.

  Starr
4 months ago
I m currently shopping around for a car. I stopped by Ken Ganley Nissan to check the inventory out and received great customer service!!!! The salesman Dashawn Anthony was great and very informative!!! Compared to the other competitors you guys treated me the best! I ll be back Dashawn to purchase a car! For sure!

  Mike Maroni
5 months ago
Historically I have received good service, but I was disappointed this time. Took car in for 15,000 service. He let me know it's due for air filter, I said ok. The invoice said $49.95, that price is double what you can get at an auto parts store. He told me that all 4 tire caps on stems are aftermarket and froze on they cannot remove them or they will break. it will cost approximately $700.00 to replace. I told them no I can't do that. Today I took to Firestone and they looked at them , 2 needed replaced, 2 they were able to remove caps. The total bill was $125.00. I do not see myself going back Nissan Medina for service, the trust has been broken.