Ken Ganley Kia Medina

Reviews

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  phil mcmahan
3 weeks ago
We visited Ken Ganley KIA in Medina not knowing what to expect. Whether you re buying or leasing a vehicle it can be a very painful experience. We were looking for a fair priced vehicle that was fuel efficient and would fit into our family s budget. Something the whole family would be comfortable in. With today s interest rates we wanted to look at some affordable options. KIA offers a lot of options and comfort along with a great warranty that not many other vehicle manufacturers can compete with. If you haven t checked out a KIA lately please do yourself a favor. Our Sales Rep Chris Rutkowsky Made our experience Amazing with a no haggle deal that we were all happy with. This was the fastest I d ever been in and out of a dealership with a new car in my life! Everybody at the dealership form Sales, Finance & Management has treated us like family . KEN Ganley KIA in Medina aims to please & go above and beyond. They have a huge inventory of new and used vehicles with the best sales prices in the area. If you don t believe me take a look for yourself. If you re in the market for a new or used vehicle stop by Ken Ganley KIA in Medina and ask for Chris Rutkowsky to help you find your next Vehicle. Our new sorento gets compliments every day of the week!! I just want to say thanks to the whole team at Ken Ganley!

  Crystal Sponsler
a week ago
I had a great experience at Kia Medina. I felt very comfortable, everybody was very polite and social so I wasn t sitting for hours unnoticed. Nigel, the salesman, was amazing! He was professional and personable. I didn t feel intimidated, rushed or pressured at all. He answered all my questions clearly without all the salesmen pitches so I understood everything I was agreeing to. He kept showing me all my options through out the process. I highly recommend this place!

  Katie Vontorcik
3 weeks ago
I had the best experience at Ken Ganley Kia Medina! From the beginning Paul was very kind and understanding of my payment situation. I truly would send any one of my friends or family to see him in Medina. Also, my friends, Guy and Richard in finance, helped make the leasing process as smooth as possible while adding in some laughs which is always a great thing! I am so happy with my new car and I can t thank them enough for the assistance and support. Definitely will return!!

  Brooke Sessor
a week ago
Highly recommend this dealership. My experience was great. I did not feel pressured by them and they were very professional. They went above and beyond to make i found the car that fit my needs. The financing process was also smooth. If you go in ask for Leroy Wise in sales.

  Emily Caldwell
4 days ago
Had my very first lease with Bill Doraty and had a great experience, since then with my second lease and up until my past visit to look into a bigger vehicle for my growing family the customer service has declined. Went in with my husband and baby and felt as if we weren t taken seriously for a used vehicle we were interested in and instead was given an offer for a new vehicle when obviously that s not what we were there for and then we realized they were just trying to get as much money as possible. Once we declined the bogus new vehicle offer and wanted to stick to the specific car we were looking at then it felt like they weren t willing to help us. While all that was happening we watched two employees just standing and messing around talking unprofessionally so we were happy to leave. Won t be back unfortunately and will just be buying out my lease and keeping our current vehicle and will eventually look into a Tahoe or Expedition staying away from Kia.

  Chuck Klintworth
a month ago
Best car buying experience ever! I Highly recommend Ken Ganley Kia Medina to anyone looking for a new or used car, truck, or suv at a very fair price. My wife and I were treated with nothing but respect and kindness from everyone we interacted with during our car buying experience. They really do have the best automobile prices of any dealership in northeast Ohio and go out of their way to to explain everything and make you feel comfortable. If you book an appointment or walk in be sure to as for ((Leroy Wise)) He helps make the auto buying experience straight forward, fair, honest, and fun from start to finish. Thanks, Ken Ganley Kia and ((Leroy Wise)) we love our new SUV!

  Bret Durisin
a month ago
My experience was the worse experience ever with your dealership. I have been a loyal customer for many, many years. I was going to this dealership since this was a Bill Dirothy dealership where I purchased the car. Since Ganley took over the quality of work went down. They overfill my engine oil more then a quart. They installed my battery on the top of my in-line fuse for trailer. To change the fuse, I would need to remove the battery from a car and then reinstall it. My last visit they did the oil change right. But I asked for an estimate on my 4 wheel drive. It stops working. They quote me a new transfer case and new transmission. Total insult to my intelligence. I am a mechanical engineer, and I design transfer cases and transmissions. There is nothing wrong with mine. You people want $6500 for a simple problem like 4 wheel coupling by rear differential. Shame on you! I will not come to your dealerships even if you offer to fix my vehicle for free. Total insult!!! On top of that, I will discourage everyone to put any trust in you. Shame on you!!!!!!!!

  Abbey Henderson
a week ago
If you are in the market for a new or used high quality vehicle, please go see Chris Rutkowsky at Ken Ganley Kia Medina. Chris was kind, informative, and patient with us. He served as our advocate throughout the entire purchasing process. We felt Ken Ganley Kia Medina had competitive pricing, especially compared to other Kia dealers in Northeast Ohio. We are so happy with our experience here. We purchased a certified pre-owned vehicle, and it is apparent that this dealership truly cares about the selection and maintenance of the vehicles they offer. We would absolutely recommend Chris at Ken Ganley to our friends and family!

  Tim Hamley
4 weeks ago
Great experience at Ken Ganley Kia in Medina. Instead of waiting, they dropped us off so we could enjoy breakfast while our service was completed and picked us back up. In the service department, Will Williams was AMAZING! Such a nice man, took really good care of us, and it was so appreciated!

  Jessie
a month ago
My family and I worked with Leo. He was exactly the type of person we were hoping to work with. He was kind, patient and understanding. He kept updating us with each step of the process. He gave us space when we need to talk things over. He knew what we came there for and wasn t trying to up sell us on anything else. He made the entire process a lot less stressful.A few days later I had to call the dealership, and I spoke with Nick. He was unbelievably helpful. Again, right to the point and doing what he can to help me. The car needed something done to it and I spoke with 2 gentlemen in the service department and again they too were unbelievably helpful. Calling me back, not making me wait all day to get updates. This team here, and everyone I ve talked to really seems to go above and beyond for their customers. They really changed my perspective on car dealerships.

  Rocky Labarge
3 weeks ago
Went to see a soul i wanted, made an appointment to see it, when we got there we were told we couldnt see it it was in the garage. We were about to leave being brought there from elyria for car that was now unavailable. But our salesman Marvin Coleman brought around a sorento with good low miles and priced in my range he was very truthful and understanding doing what he could to help us, Mr Marvin Coleman is why this review is five stars, thank you Marvin for your hustle and dedication!

  Brandon Karl
a month ago
Honestly not impressed. The employees were plenty nice, but I was told multiple times my vehicle was detailed when it clearly wasn't. I was also told after buying a nearly new car that they can not put more than 20 bucks of gas in it. Thats really not a big deal, but why have a policy like that when we just spent a ton of money? Just fill it up and make the customer happy.

  Crystal French
a day ago
We just purchased a car from Calvin Jackson who did a fantastic job! I would definitely recommend anyone to let him be their salesman. We drove an hour to just see him and get the car I wanted. A+ for Calvin Jackson!

  Leonard Goins
a month ago
My overall experience with this dealership was positive. My salesperson was friendly, courteous and professional. Any issues regarding the transaction were resolved quickly and to my satisfaction. I love my new vehicle and I look forward to doing business with this dealership in the future.

  Carrie Schwenk
a week ago
I went into the dealership for a recall. It was fixed in less time than originally quoted. A nice young man by the name of Coby explained everything to me and washed my car too. I had a great experience!

  Celine Ortiz
a week ago
I had a really good experience with the sale associate Paul. He really focused on getting me where I needed to be with the type of style of car I wanted and getting me to the right monthly payments! Excellent service, thank you!

  makalagh leach
2 weeks ago
I was pretty excited after reading all the good reviews. I decided to fill out an online financing application and received the your approved so I decided to take the hour and a half drive up there. I was pretty hopeful the salesman was saying things like we re gonna get you into something today and we will make the drive worth your wild after test driving a vehicle I fell in love. I sat up at the dealership for 4 hours only for them to say they can t help me. Very disappointed I left and drove the hour and a half back home.

  Jess Gill
a month ago
We purchased a new car from Ken Ganley! The dealership has been amazing at keeping my car up to date on maintenance! They have great service hours and writers! They make sure to always take care of their customers!

  Heather Marks
2 weeks ago
Absolutely white glove service from the time we pulled in to the time we left. Everyone who approached us made sure that we were welcomed and well taken care of. My mother and I came in to buy a Kia Seltoes today and are happy new car owners before lunch. They even delivered the car to help us out. I couldn t have asked for more. From every department. Thank you Marquis for the support from the door to driveway.

  Joan Kemes
2 months ago
We were very happy with Kyle Witham, who take of us. We had received a message from Kia that our battery was low and it ended up that it needed replaced. Kyle checked the warranty, and happily it was still covered. A multi-point inspection was also performed showing everything else was good. This gave us peace of mind as we are preparing to go on a long trip. Ken Ganley Kia took very good care of us!

  David West
a month ago
Mo was amazing. He put up with me being a little cranky about the vehicle. Had a smile on the whole time. Only reason I am giving 4 stars is when I called the vehicle was available and ready. Drove an hour there in rush hour only to be told the vehicle was on the other side of state route 18 in service and detail. Hence why I was cranky. Mo explained that the receptionists can not see where the vehicle is. Well the should instead of just saying yes. But Mo handled it well and did a great job at reaching a deal and rushing the detail. 5 stars for Mo. 4 for the dealer.

  Susan Williamson
2 months ago
I had been a loyal customer of this dealership but many years ago (under previous ownership) they lost my business. I can honestly say that they have earned my loyalty and trust back! My service advisor, Kerrnon Moore as well as my service technician Ron were so professional and helpful! I am so grateful for all of the amazing service! I hope that the new owners (Ken Ganley Kia of Medina) will recognize how valuable you are to their success! Thank you so very much!!

  Art� Hong
3 weeks ago
Since last week, various issues have arisen with my Forte, but thanks to Service advisor Mr. Moore's professional and courteous assistance alongside the technician, I received excellent service. I hope that such outstanding individuals continue to be highly regarded in your company. I trust Ken Ganley Kia.Arte

  Vince Sanfilippo
2 months ago
We had brakes done and requested the thermostat be evaluated since engine coolant temp was below normal and heater not getting hot. Pretty standard repair. The service department recommended flushing coolant system then going from there. I said it s pretty clearly a thermostat and was charged diagnostic fee for no service. Service manager said he s never seen thermostat go bad. I m a professional mechanic myself and a mechanical thermostat would be more likely than an air pocket in a closed system that s not been opened.

  Owl You Need
2 weeks ago
Awesome shopping experience at Ganley Kia in Medina. Nigel was knowledgeable and great to work will. We love our new Forte and will recommend this location to all our friends!

  David York
2 months ago
Will was my service writer, he was so polite and professional it changed my experience. I had two appointments scheduled at the same time. Both my Kia's needed safety updates. He had me in and out in a little over an hour. This dealership is the closest KIA dealer to me. My first experience there was less enjoyable, I was hesitant to go back. But in talking to management I found out they value their customer reviews, and put them into action. I had questions, and Will had decisive, clear, honest answers. No up sales, or unnecessary service recommendations. I had an enjoyable experience and will return for service in the future.

  Susan Rebholz
4 weeks ago
My dealing with Ken Ganley Kia was excellent from beginning to end. Everything I was promised I got. A thorough review of the workings with the car were given to me. That made it a lot easier to know where everything is located.

  geri russell
2 months ago
Our sales rep Damon was amazing! He was so helpful and guided me to the right vehicle for me. Everyone there went out of their way to make the buying process simple. They have gained a customer for life.

  Amber Bradley
3 months ago
Will was awesome with helping me get my mom's car taken care of. There were 3 recalls and the check engine light was on. Same day drop off and pick up and it runs amazingly. It's not driven often so there were some things recommended by Kia that should be done butWill let me know, with the low mileage, since it's not driven often, we didn't need them done for another 20k! I definitely will bring back my mom's Kia...trust is so important and them not trying to nickle and dime us proves their trustworthiness to me!Amber

  Eric Coffelt
a month ago
This is a follow-up to my 1-star review that was posted on or about 2/18 -2/19 2024.On Saturday, 2/24/24, I received a call from Nikolas Nageotte, Business Sales Manager regarding our lease buyout experience and my scathing review. During this call we agreed to return to the dealership and talk with him. At our appointment today 2/26/24, we spent an hour or so with him where we strongly voiced the same concerns that caused me to submit the 1-star review. We also told him we've been a loyal customers for several car buying/leasing experiences, starting with Bill Doraty. He was very cordial and listened carefully. He also spent significant time explaining in great detail the different warranty packages we ended up purchasing. (We only wish Charles would have spent the same amount of time up front to explain everything we were purchasing. Maybe we could have avoided the negative review in the first place. Nikolas said he and Charles would talk later.)We negotiated with Nikolas, and he made a few financial concessions to help ease our attitude and change our opinion of the dealership.I would highly recommend that if anyone were to experience anything similar to our negative experience, let Nikolas know. He proved to be a stand-up guy today.Thanks Nikolas!A Much Happier Customer Now!