Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Prickett
a week ago
Everyone was exceptionally patient when dealing with the fleet management company. Firestone had me ready in very short amount of time once the approval from fleet was finally received. Will definitely bring my vehicle back

  Nayadeth Langford
a week ago
This location has always been super friendly and honest when it comes to our vehicles. We appreciate the staff for looking out for their customers. Shout out to Alvin store manager for going above and beyond.

  Mark Levigne
2 months ago
Alvin and his team went above and beyond to attempt to get our car started without incurring a towing expense. When it was 99% sure it was indeed the starter they relayed this to us quickly so as to engage a towing service to move the vehicle to their shop before closing time. This was very considerate and assured us that once again our trust was well placed with Medina Firestone.

  Kirk Rose
a week ago
I needed a tire changed on an existing rim. They got me in quickly, remounted my tire and out the door. Very friendly and quick service.

  Brandon Hufford
a month ago
Fast professional service. They got my car all fixed up. They let me know prices up front. They also showed me an itemized service paper with other problems they found and pricing to fix it. They made sure to give me any discounts they had. Thanks for the great friendly service.

  Veronica Roland
a month ago
I was here on March 9th at 5:50 pm with a flat tire. Yes, the sign outside says 6 pm. But, not really. They refused to service me until the next day. When I came back, they wanted to charge me $310.00. But, if I can wait an additional day, only $210.00.

  Lisa Dreaden
3 months ago
Great service and fully met my expectations on two separate jobs. I was especially impressed with Corey -- he totally understands the importance of excellent customer service: professional, knowledgable and genuinely cares of about delivering a great customer experience.

  Derwin Loverink
4 months ago
I want to say first that no one was rude to me, but they also just didn't seem to care. I dropped off in the morning for an 8:30 apt. and they said everything was in stock. I said I needed to pick up by 4 and they said no problem. I got there at 4 and was told that they were just finishing up the balancing and it would be about 20 minutes. I questioned the timing and was told the tire shipment had just gotten in. I said "I thought they were in stock?" They responded with "we did too." Okay, things happen. 45 minutes later I asked about it. He went to check. No news. more checks... 6:30 they came and asked if I wanted an alliagnment. No, I just need to go. More time to button things up. No apologies, or thanks for waiting, nothing. I wasn't rude at all, I just stayed matter of fact even though irritated. Then, the bill was much more than the quote, but I was so late, I just paid and left. I discovered they charged me for road hazzard when I never get it and wasn't even asked about it.

  Chris Franklin
3 weeks ago
Awesome customer service. Chatted with me a bit while the oil change was being done even took me in early! Definitely will be back next time to see Alvin!

  Patrick Dichlian
a week ago
Staff was very knowledgeable and friendly. Professionally presented credit card offers and didn t push when I declined

  Foodreciews&more
4 months ago
Been working on my car for 7 plus hours and refuse to let me know what they're doing to the car. I've been hung up on multiple times and I've never had someone work on my car that long without letting me know the issues and once I know the issue what I've okayed for them to fix. Very unprofessional and rude.

  Joe Hornak
4 months ago
I was given one price when I scheduled my appointment and then 2 days later once I came in the price was more than 3 times the price I was quoted. Won't be coming back anymore which is disappointing as I have always had great service.

  Taylor Young
a month ago
They missed something wrong with my car while suggesting unnecessary repairs. Techs are condescending and overly assertive. Read: Do not come here if you are a woman.

  Malik Randleman
4 months ago
I gave these gentleman a hard time when getting my transmission serviced, needless to say they exceeded my expectations. Great customer service ! I ll be back every time I need my car serviced !

  Laura Iskenderian
a year ago
This place is bad news. I took my car in for a scheduled alignment. They told me my tie rods were bad . Kept pushing their credit card . A $120 alignment went up to a potential $900 bill. When i told themI was going to reschedule , they tried to charge me for telling me i needed tie rods I knew i needed an alignment. So a charge for a review. Refused to give me the written estimate. Watch out. They are bad.Alvin Tam is the store manager that waited on me august 2022. I was suspect and took the car for two assessments at no charge. Conrads and Mr Tire . Both confirmed that the struts are fine. The car got an alignment for $120 . If you are looking for honest , well trained mechanics take your car to Mr Tire on route 3 in Medina. Ask for Shane . He is the best in town. Firestone and Mr Alvin Tam are either not honest or do not know what they are doing except for charging for services not needed and pushing Firestone Credit.Service: Steering & suspension repair

  Dianne Yaussy
9 months ago
They were great - got me in and out after a blow out in under 2 hours! Knowledgeable service person and very polite. Only negative was when my husband checked the tire pressure at home, none of the tires were right - not off by much, but all were off.

  Rick Metz
9 months ago
They will try take advantage of you if you don t know cars all too well, as well as pushing their credit card for completely unnecessary fixes. They tried to quote my girlfriend 6k for repairs, took it somewhere else and got what was actually broken repaired for under 2k. Service advisor/writer also openly spoke poorly on the dealership I work at.

  M.N
11 months ago
Bill helped me out on helping me with my flat tire!! I called around 5 and they were able to squeeze me in and replace my tire!!! Everyone was super nice and they were very honest about everything and not trying to just take my money.Definitely recommend!Service: TiresService: Tires

  Toni Pidsadnick
9 months ago
On our way home to Ontario a piece of the undercarriage came loose making the car undrivable. the dealership was closed but the driver took us to this Firestone location. Even though they were a few minutes from closing, the manager had a mechanic secure the piece enough that made it safe to drive home. Thanks so much - very caring and knowledgeable staff!

  S S
a year ago
We had an emergency situation with a flat tire on the thruway. This was the only place nearby that was open and did tire repairs. The team here was extremely helpful in getting us back on the road as soon as possible. Alvin, Nate, and the rest of the team are great. I appreciate the time they took to help and service us, even though it was almost close to their closing time. They stayed past their opening time and didn't rush us out the door. Thank you again!

  Jamie Banks
7 months ago
Stopped in late with tire issues/ questions. Bri stayed late and was very patient to make sure I was taken care of. Bri"s customer service, and knowledge was fantastic. Thank you Bri; your location earned a new customer tonight!

  Mary Findley
2 months ago
I have been dealing with some strange issues with my alignment-- this was the first shop to look at previous alignment reports and take the time to listen to me!

  Jeff Worcester
3 months ago
Always fast, simple, and fair. Anything from patches to new tires, these guys are great to work with.

  Maddie Perry
a year ago
Frank and the guys here do an awesome job at taking care of my car, and are super informative about the process. Cars are tough and it s nice to know I have somewhere I feel comfortable taking it. They actually explain and give personal experience to help give a better service. The communication is excellent and I feel good taking my car off the lot there. Thank you!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Wheel alignment

  Bryce Steinmetz
11 months ago
I bought a lifetime alignment package with them and miraculously every time I take a car in for service, I get some new excuse of why they can not perform the alignment. First time they said they could not move the adjustment bolts (it's on a 2016 car - hard to believe it would be rusted so badly they couldn't adjust), then the tires had 3/32 tread and that was below their allowable threshold. Every time I'm in there they try to sell you tires, even if they are a new set (which I now purchase from anywhere else).

  Jeremiah McAdams
a year ago
Went in on Thursday for just a tire replacement. We use Merchants Fleet because we drive a company vehicle. They had to get approved for the service first and they would give us a call when they have an answer. So we took the truck home on a very bad tire.We made the appointment for Monday at 11am. We arrive 10 minutes early and are told that they will get to it as soon as they can. An hour goes by and we still see our truck sitting there where we parked it. After going in and asking for an update the guy said that he sold our tires to another customer! So they had to go to another store to buy our tires again. Overall it took them 3 hours to do a full tire replacement.Total waste of time and very poor communication with the customer. Do not recommend. Never going back here again.

  Ashley Nicole
a year ago
Frank was wonderful at updating me on issues with my car. I had a couple repairs but had to take it back twice for them to figure out what the main issue was. They, unfortunately, weren t able to complete this task. I then had to take it to Conrad s who diagnosed the issue within 15 minutes and fixed it within 2 hours. Possible inexperienced mechanics?Service: Auto engine diagnostic

  Bashar alalao
a year ago
Stay away from this place.I had flat tire on the high way and this store was the closest tire place to me , the internet says they close at 7. I arrived at 5:30 , the manager Alvin. Said they close at 6. And they refused to look at the car .Unfortunately I do not have spareSo he said u can either leave it or tow it somewhere else.Next day he called me at 2 pm to tell me. They cannot fix the tire. And either I change the four tires. or order one tire which can take an extra 1-2 days with no guarantee. And double the price of what I paid for the current ones.When I asked why he could have simply told me that yesterday , he said we did not look at it tell now .Very bad customer service. Very arrogant attitude. They simply trying to say we are busy we don t care . They have no problem keeping the car for one week just to change a tire.I end up towing my car to another decent store to change the tire.!!!Service: Tires

  Mimi Shinada
a year ago
Great service, I had to call to let them know I was running a little late.I'm glad the Firestone representative asked me if there was anything else as I forgot to put some notes on making my appointment for 7am.They did have comfortable chairs that I sat in and dozed off with a TV.Definitely would be back.

  Austin Nickelson
10 months ago
This place is the biggest waste of a building. The most non knowledgeable & rudest & expensive place in town. Highly do not recommend & especially if you're a women. They will rob you of every dollar. They all really need schooling & the service writers don't know anything but what they're tech say( which they don't know) & things they tell you about your car make no sense what do ever lol