Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Doug Wooten
a month ago
The people that work there are always plight and friendly and willing to help you out with anything

  Don Brunker
a year ago
I had an unusual and difficult issue with my car a few weeks back. Brandi and her staff were unbelievably friendly and helpful. The problem was resolved and I wasn't even charged for one of the items that they used to help fix it. I GREATLY appreciated it and will be back for my future car care needs.

  aytecc
a year ago
I have been to two advanced auto locations yesterday. Looking for a car cover. One of them they didn t have it but gentlemen behind the counter called the other location see if they had it. And I went to other locations. In both locations the staff were were nice and helpful.

  Kimberly Rada
2 years ago
Brandi was wonderful. Engine light was on. Had it checked put knew cap on. She got me a new fuse for my heater because it wouldn't shut off. And now I'm not getting any hot air. Had mechanic here in Medina. Argued with me that there is an off button. He couldn't figure out what problem was and it was suppose to do that. It takes a woman to figure it out. Thanks Brandi. Your wonderful. As long as Brandi works at Advance Auto, they will always have my business.

  Ma e Omerad i
a year ago
Jessie was so awesome! She got me a battery after it died and got me back on the road in no time. The true definition of customer service.

  John Lamade
4 years ago
Crowded and CongestedI have an expectation that auto part retailers will look like Auto Zone--clean, well-ordered, and well-stocked. This location did not meet my expectations. However, they did have what I needed and the service was good. If this Advance store was more organized I would rate it four or more stars.

  Nadine Nicholls
a year ago
Brought battery in to charge at 1pm on a Tuesday. The man took my number and name. On Thursday I called to ask if it was ready. They lost it and they basically told me I was s.o.l. until I complained enough that some north olmsted worker offered Me (unwillingly) a battery that wasn't like the original and it came only 75% charged and didn't look that new.

  Ryan Patterson
2 years ago
Brandi went above and beyond to help get wipers that worked for my Subaru Forester. She is friendly and extremely helpful. Thank you for the great service!

  Rebcca Miller
3 years ago
I went in to get some wiper blades and Kelly was very helpful. He not only suggested wiper fluid for me, but was willing to put my wiper blades on in the rain. The best experience I have had at a parts store.

  new day everyday
2 years ago
I WANT THIS TO BE EXTREMELY CLEAR ITS NOT THAT OTHER PEOPLE CANT DO THERE JOB BUT HANDS DOWN THE BEST EXPERIENCE I HAVE HAD TO DATE WAS WITH((-BRANDI HAMBRIGHT-))IF I OWNED A COMPANY I WOULD WANT ALL MY EMPLOYEES TO BE JUST LIKE HER AND IT STARTS FROM THE UPBEAT HAPPY ATTITUDE AND HAVING UNDERSTANDING THRU AND THRU AND THE WAY SHE HANDLES ANY SITUATION I HAVE HAD IS MIND BLOWING IN TODAYS WORLD AND THIS IS WHAT I MEAN BY THIS I GO TO OTHER ADVANCE STORES AND THE PEOPLE THERE REMIND ME OF A DARK RAINING DAY WITH THERE ATTITUDES AND THEY WAY THE PRESENT THEMSELVES HOW IS THAT A GREAT EXPERIENCE PEOPLE NEED TO ACKNOWLEDGE EMPLOYEES LIKE THIS AND DEFINITELY GIVE THE RIGHT CREDIT WHERE IiTS DUE

  Wendy Stanek
4 years ago
I was waited on immediately when I stopped in to get new windshield wipers. The man who helped me was polite, suggested washer fluid, and put everything on my car. This took a total of 10 minutes.

  Deano McNeil
3 years ago
I ordered a headlight assembly for a Jeep Grand Cherokee and that item was not in stock and had to be ordered. The item was supposed to arrive at the store on 11/18 and I was to receive a call when it came in so I could pick it up. Having received no call I went to the store on the 19th to check on the status of the assembly. I was told that the computer system was showing that the item was delivered but it was not in the store. The attendant suggested that it might come in on the truck on the 2nd delivery for that day. I asked to be called when the item came in so I could pick it up. Fast forward to the 22nd. I still had not received a call from the store so I called the store to check on the status. I was told that the headlight assembly was still not there. I advised that I would be coming in later today to get a refund. While the staff at the store was very polite, and I tried to allow sufficient time for the staff to resolve this problem, it appeared to me that no one from the store management team wanted to follow up to find out why the item wasn't shipped and worse, no one seemed to care to maintain communication with the customer knowing that there was an outstanding problem with the delivery of an item that had been pre-paid. I will not make any future purchases at this store and probably will not make any purchases from Advance Auto Parts in the future.

  Robo Gilmer
3 years ago
Professionalism at this Advanced Auto is non existent. The person standing behind the counter is representing your company. If your going to hire someone hire someone who actually knows what their selling and is polite. You will get nothing but attitude at this particular Advanced Auto.

  Kirk Scharein
5 years ago
They had the part I needed in stock. Plus they offer ta military discount if 10%. Staff was friendly and helpful. While they will check engine codes they will not reset them. A simple removal of the negative cable reset the codes.

  C S
2 years ago
Brandi is awesome somebody hit my tail light and she fixed it for me. Great store nice workers and I will be here again

  Tammy Posiadala
a year ago
Brandi and Gabby were fantastic. Very knowledgeable and friendly. Would highly recommend these ladies.

  Steve A Drehel
2 years ago
My dad's car the battery went dead. Got the car started drove to Advance Auto Parts to get the battery checked. They checked the battery for free and the battery was bad. My dad bought a new battery and they installed the battery at no charge. Very friendly people work. I goid place to go to get your battery checked

  Paul Clark
3 years ago
I don't buy part from here, they guess a lot.Or they just don't care if my parts are right, and want to sell me something.They have a good selection of wax, and good prices on oil and filters.

  scott zimmerman
11 months ago
Took counterparts a bit to ring up a simple order of in stocks items

  Abby Kovacs
3 years ago
AJ is the best customer service rep I ve ever had the pleasure of dealing with. But that manager Ethan is an absolute jerk and was very rude to me.

  Michael J. Monda
4 years ago
They ordered a item that they normally don't stock and promised to call me in 4 hours or less. "What service!" Two thumbs up!

  aaron lucas
3 years ago
The guy who helped me was polite and provided great customer service for my wiper purchase that was picked up in store.

  Jessi Love
5 years ago
Always something you can buy for your car here haha love this place and highly recommend. Some of the most curtious employees I've met

  R JC
3 years ago
Fair price for a good battery and the employee asked if I wanted him to install it. Good experience.

  Richard Moore
a year ago
All good here. Nice people. Get the job done

  Michael. J. Monda
2 years ago
The have some of the parts I need to repair my vehicle., but must are order in. They claim , they can get a part in less than 1 hr. I haven't seen that yet. Most of the time.. 2 days.

  Christian Jones
a year ago
Staff is amazing as always!!! Brandi and gabby were so helpful

  Debbie Nieto
2 years ago
Their stock of items is terrible. Every time I go in for something they never have what I need.

  Steve West
3 years ago
I ll find a different auto parts store next time - Austin checked me out refusing to wear a mask show some respect for your customers.

  Mike Mummert
4 years ago
Great store with friendly staff that will help you and know their stuff. Has everything you need.