Diehl Subaru Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paige Lane
3 weeks ago
Everyone that I worked with during my couple appointments with the service department have been good. Ryan Goodall is very good at open communication and easy to get in touch with! The service manager, Kevin Gowens, spoke to me personally to make sure the techs would understand exactly what was going on. The foreman, David Price, is knowledgeable and works hard to get you back in your car as soon as possible! I will definitely be back to this location!

  Mark Midose
5 days ago
Pete was so helpful at this appointment. I felt completely in good hands. The alignment was perfect! My car has not drove this good in a long time.

  Stephanie Nall
a week ago
I had my 2024 Subaru Outback serviced for its first oil change and check. Ryan was awesome about getting my appointment set up. He was so friendly, professional and got my car completely taken care of. I am so glad that I got my Subaru from Dielh and it's always gonna be taken care of.

  Cindy Lawver
a week ago
My check engine light was on when I started my car. Without an appointment, I stopped into the service center for assistance. I was greeted promptly and treated well. They quickly discovered it was the gas cap and took it immediately to reset dash. I felt welcomed and respected as a customer.

  Christine Dekowski
2 months ago
Although I had to wait nearly 8 months for a new head unit (radio) to come in and be installed in my 2019 legacy, once it arrived at the shop and was installed it was done quickly and I have no complaints about the service. I do, however, think it's completely ridiculous that a person has to wait this much time for a product and especially when it affects driving performance and the ability to be able to pay attention to the actual road! This faulty head unit would consistently make beeping noises the entire time I was driving and there was no ability to shut it off or disable it or change the volume... this could be a new form of torture! Thank God it's taken care of and hopefully it lasts!!!!

  Paula Hoch
5 days ago
Excellent service. Service manager listened to our concerns patiently. When we left all questions were addressed. In and out in less than one hour.

  Darla Prado
a week ago
I got my appointment and got in right away upon arrival. I ended up having to pay for my Eyesight problem with a card from Sunbit. I was told I wouldn't have any interest if I paid it off in 90 days. When I talked to Sunbit, I was informed they charged interest on the first day. I wish I would have known this first because their interest is 21.9%. I had to find another way to pay off the $3,500.00 so I wouldn't have to pay $3,800.00 by the time it was paid off.

  Patricia Downes
a month ago
I had smelled exhaust inside my Forester so they checked it out for me. Rick was great, very organized and efficient and the whole process was very good. I appreciate Subaru taking care of my problem and I appreciate Diehl Subaru for their part in fixing the problem!

  Charles Dauterman
3 months ago
I was quoted incorrect prices and the charges were significantly higher than what was quoted. Diehl claimed their app had problems. They took $150.00 off a $1750.00 bill. I thought $430.00 for 4 spark plugs to replaced was insane. I have caught Diehl recommending to my wife repairs that were not needed for the mileage of the car per the Subaru Maintenance schedule.

  william mcconkey
2 months ago
We had 2 recalls on my wife s 2017 Impreza. Headlights and power pack. Everyone was cordial and extremely friendly and professional. The work was completed in one day and was done correctly with no delays. I would highly recommend Deihls.

  L Nicol
a month ago
I was greeted by a friendly service manager who explained things very well. Work was done quickly and on time. The service manager was very thorough and explained everything in detail.

  Phil Styer
2 weeks ago
Ryan Goodall, as always, is amazing to work with and is very informative and willing to work with customers. He ensures that every visit is a pleasant one and is the reason why I will always return to Diehl Subaru!

  Kim Steele
a month ago
Rick Schrader took care of all my problems and even though we got a defective part he turned around and got the right one ordered and it fits like a glove. It is perfect I appreciate him so much.

  Tim Blondheim
a month ago
The service department did a wonderful job from the time I pulled in from the time I left and they put a hood protector on my Forrester while I was there and it looks great. Keep up the great job.

  Jennica Messmore
3 months ago
This was my 1st visit to Diehl Subaru as I have just moved to the area. I was not happy with the dealership I bought my car from. But so far my experience with Diehl has been wonderful. I'm not real happy with Subaru right now, but I will certainly go back to Diehl with any of my extended warranty needs.

  Stanford Terhune
2 months ago
Diehl Subaru Service Department does great work, is very professional, gets the work done quickly. They have a nice waiting room, and great snacks while you wait.

  Courtney Shahan
2 months ago
Hands down the BEST service department! They are always willing to go the extra mile and explain the service to me. 10 out of 10 would recommend!

  Julie Russell
a month ago
Great experience with Diehl Subaru Massillon, OH. Everyone was very helpful and professional when I purchased my new car as well as their service department. Will continue to do business with them!

  Allyson Schmidt
3 weeks ago
Very comfortable waiting area with attentive serviceman. I will be coming back for all my car's future services. Thank you!

  John Fisher
a month ago
they take great care of my Subaru my seatbelt wasn't working well they wasted no time getting one and replacing it thank you.

  Mrs. Leahy
2 months ago
This shop/dealership is 100% top notch. They are kind and thorough with their car inspections! The editing area is clean and comfy.

  Danielle Garvin
6 months ago
Diehl Subaru has done it again!! Took my car in for routine maintenance. Their service department was amazing! I am so happy with everyone I ve encountered from the sales people to the service department! Highly recommend this dealership to everyone!Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  betty Lehman
a month ago
MAR. 14, 2024 SERVICE FOR 4 NEW GOODYEAR ASSURANCE TIRES & REALIGNMENT . . . RYAN GOODALL . . . EXCELLENT SERVICE AND ATTENTION AS I WAITED . . . THANK YOU ALL FOR EXCELLENT SERVICE SINCE PURCHASE OF VEHICLE FOR MAINTENANCE . . . I TRUST YOUR BUSINESS . . . BOLIVAR CUSTOMER

  Tim Adams
2 months ago
Had the first oil change and tire rotation for my new Legacy and Diehl's service did a very nice job. Took perhaps 45 minutes.

  Kara Scott
3 months ago
Challenging to speak with someone directly. Too many phone prompts to go through just to get to a live person. During oil change did not put a floor mat down upon entering my car. Left my floor mat dirty and a mark on the inside drivers door where something bumped/hit it (a tool perhaps). Employees need to show respect for owner vehicles.

  Austin Simmons
3 months ago
Excellent customer service. Ryan Goodall went above and beyond to address all my questions and concerns. Highly recommend

  Jackie Shahan
2 months ago
I always take my vehicle to Subaru. They have the best customer care in mind. If you have questions they got the answers. I highly recommend the Subaru Team.

  sue arnold
3 months ago
Ryan Goodall was very considerate and efficient. The technicians got my car done quickly and I was on my way!

  Carrie Kennedy
3 months ago
I always receive the best service . They are very knowledgeable and always very friendly I will not go anywhere else for service, they are always fantastic

  Puck
a month ago
Always amazing work from these guys. Name may have changed but the service hasn t. Thank you for everything!!