Mathews Ford Marion

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alissa Lama
4 days ago
I'd give 0 stars if I could. I took my truck in for an alignment after I had some front end work done. They said it still needed upper and lower ball joints so they couldn't do my alignment. Understandable. I said okay and that I'd be in later to get it. I called back later and I asked for them to leave my keys in it as I couldn't be back till after hours. This is when I'm told I have a bill of $80.44. I don't mind spending money, but I do have a problem with spending money on nothing especially since I just had a baby. AT NO POINT was I told I'd be charged if work couldn't be completed. Nor did he tell me in that initial call saying they couldn't do it was I told I had a bill. I asked if that cost would go toward the alignment if I brought it back and I was told no. I was going to bring it back after getting it fixed but now I'll never be back. I can't risk being charged again if they decide something else is wrong and can't do it again. Dealerships are just con artists and I should have known that from working for Mathews in Bucyrus years ago. I just didn't think Mathews could get worse, but I was wrong. When R&R couldn't get my alignment bolts loose they didn't charge me anything. On the one plus side, my family and I were looking to buy new vehicles next year and $80 bucks is a small price to pay to learn where not to shop from. Save your money and go literally anywhere else.

  James Houseworth
2 weeks ago
Been coming here with my f150 for 5 years first 3 years were great no issues past 2 years have been horrible from them don t doing preventative maintenance on my u joints when I requested the work be done to have my truck for 3 days for an oil change. Here recently had my truck for an ac condenser turned from a 1 day job to 7 days because the tech was the 2024 hide and seek champion and same tech messed up my threads on my power steering pump causing me more money and the excuse was he s overwhelmed I okayed the pump turns out they ordered the wrong part will not be back

  Taylor Combs
2 weeks ago
Husband would take my vw Tiguan in for oil changes since the nearest vw dealership was over an hour away they were okay with doing it. That s where the good ends oil changes take hours with them they don t rotate tires or reset oil life lights. they ve been putting 0w-20 in my car that calls for 5w-30 we didn t realize till the car was having oil pressure issues their solution was to trade it in and get a new car because their system calls for that oil so we called vw and they said absolutely not to use that oil they have been using. They said they just had a lady trade in her vw car for the same oil issues no problem after the correct oil was used

  Don Mercer
5 months ago
Just bought a new '23 Maverick. I ordered 13 months ago, but was warned it would be a long wait. Being in such high demand, many Dealers were making a killing on markups, and unwanted add ons. But was shocked to see my total price only had a reasonable document/title fee, and Ohio sales tax. And no badgering by the finance guy to buy an extended warranty. My thanks to Mathews Ford, and Kelsi Fissel, for making this the easiest, stress free vehicle purchase ever!!

  clara Crawford
6 months ago
I had the most awful experience with their collision department. The Lady could not do math from the collision department. They double charged me for my insurance deductible. I had to go back for a refund. and to top it all off she thought she was right.Had to get her Manager involved.I will never go back to Mathew Ford The inside of my truck was a total mess. they didn't even clean it in inside after they had dust debris all over it and sandpaper it would not recommend them. they even put a dent in my door and would not fix it.

  Dwain Peak
3 months ago
I have traded at Mathew s for many years. Always excellent. If there is an issue they take care of you and make it right

  Jacque Karamian
3 years ago
I had to schedule maintenance for an airbag recall on my Ford Fusion. The service number pointed me to this Ford dealership for the repair. I took the vehicle in on a Monday and got it back the same day. Awesome. Except it wasn't. My rim and quarter panel sustained damage at some point during the repair. I literally just redid my wheels a week before this. Not cool. This isn't my primary vehicle so I didn't notice until now. Unfortunately, I didn't take any pictures before so I cannot prove anything, and since I probably have no recourse in this, no point in getting angry, I'm just disappointed in myself for not snapping some before photos. Fair warning to folks - takes pics of everything right when you drop your vehicle off and inspect it completely when picking it up!

  Chuck Ellsworth
8 months ago
Kelsi Made the buying process enjoyable. She was very attentive to my needs. Did everything she said she would do and no surprises. Very knowledgeable upfront and honest. She explained all of my options and let me make my own decisions with no pressure. Kept me updated throughout the process. Even after I left with my new truck she still answered the phone and responded to messages immediately.

  George Custer
2 months ago
Had a diagnostic test on my expedition and they didn't get upset when I did the repairs myself.

  Rhonda Carter
4 months ago
So friendly,great service,the price was right,and my car runs like it's brand new. Thank You so much.

  Charles Sterling
9 months ago
My Ford Edge started having battery troubles this past weekend. I drove to Mathews Ford on Monday without an appointment and spoke to Service Advisor Jarrod Whitaker. Jarrod went and spoke to one of the mechanics and was able to get my Edge in right away for a much needed battery replacement. I always get great service from the Mathews Ford Service Department. I take all my Ford vehicles there for repairs/service. Thank you Jarrod and service department staff for providing me excellent customer service once again.

  Betsy hickman
a month ago
Great people to work with! Zac Cortad is wonderful & very helpful.Eric Clark is super!

  Melissa Fair
6 months ago
I'm very shocked and disappointed in the experience I have had with this place and it includes over at the budget auto center also. I was originally told by Juan I was ungrateful for having to settle with a car instead of an suv that I originally put 2 grand down on, then I was lied to by the salesman at the main dealership. I went to trade in my elantra for an suv and was told there was no negative equity and now when I went to trade in the small suv for a bigger one, I was told my payment would double due to more negative equity. I get it that salesmen puff things up, but to lie to a customer, that's unacceptable. But nothing I can do about it but learn my lesson and not go back to this place. Thank you everyone at mathews ford for showing me your true colors. I will keep this place in mind when I do want a new vehicle, and that day will come. Oh, and I'll be sure to tell all of my friends and family too.

  Far'Rah H.
8 months ago
This dealership does NOT do full inspections on the used cars they sell. I've had to return to the service department several times since purchasing a used car with a warranty in November of 2022 for an issue with bolts and screws missing from the exhaust causing fumes to enter the cab. They charged almost $50 to replace it. Fumes continued to enter the cab and the car totally broke down. I had the car towed from Columbus back to the dealership's service department; they fixed it at no charge. Several weeks later, the car was acting strange, so I returned to the service department and found out coolant was leaking into the engine, which now needed to be rebuilt/replaced. I was sent home with the car because they needed to contact the company handling the warranty first and stated they would contact me to schedule the service. The car broke down again before they got back to me, and I had to have it towed again; my car was there for over 3 weeks. The service department finally finished the engine then advised me that the catalytic converter needed to be replaced and is NOT covered by the warranty. I declined the repair and picked up my car. I made it about a mile down the road when I heard a loud noise and something began dragging on the ground...I IMMEDIATELY turned around and went back to the service department. The problem was fixed and I returned home. A few days ago, the car gave a notice to have the oil changed which is strange, given that the engine was JUST replaced. I took the car to my own mechanic and was advised I had an oil leak and that bolts were missing from the engine. I called the service department and was told to bring the car back...now they state a missing gasket caused the leak on my NEWLY REBUILT ENGINE!? I've had this car less than 9 months...I am beyond livid with this dealership!

  Shannon Wells
8 months ago
Just a little background first. I have purchased 7 yes seven brand new vehicles from the Mathews automotive groups in the last 10 years. Now the value is somewhere around a quarter million dollars that I have spent with them in that 10 years. Now onto the bigger issue the current truck I own however did not get purchased from them. And it is a Ford and has 18,xxx miles on it and it broke down as most of the newer vehicles do in todays market. So we all know that the mileage is still under Fords factory bumper to bumper warranty and I had it towed into Mathews Ford Marion well i called the day after it was towed in and the service writer Kyle Hanley took the info from me on what had happened and proceeded to tell me that they should be able to get it in that day but if not they would definitely have it in the next business day. So I asked about a loaner and he said they couldn t give a loaner out until they diagnosed the issue. Well remember the mileage is still 18,xxx so covered under warranty. But had to make sure it was a warranty issue. Anyhow now it s 6 days after it was delivered still nothing. Hasn t even left the spot that the tow truck dropped it off at. Just got the runaround the entire time from the service writer. So apparently if you don t buy a current car from them they just snub a nose up at you. So I called another dealer in Willard Ohio and they brought me a loaner car and delivered it to my house and picked the truck up within 3 hours of the phone call. Sharpnack Ford is fully customer oriented and blows Mathews auto group s customer service away. You would think a customer that s spends the kind of money I have spent with them they would have treated their customer with a lot more respect and work for the customer. So Mathews Auto Group has lost my business forever I will never give them another chance at my business again. Even know they are only 14 miles and own 4 dealerships in my area I will drive 100 miles to do business with a customer oriented company. And Mathews is definitely not customer oriented.

  Dan Johnson
8 months ago
I came to Mathews Ford to get a Nissan Ultima but it had sold just an hour before! They suggested a Ford Fusion which to be honest I'd never heard of. But I took it for a test drive and fell in love with it. Very responsive sharp comfortable car. Kelsi was easy to work with and very professional. I would highly recommend Mathews Ford and do plan on coming back for my next car purchase. My only complaint is the I only got $300 out of my trade in which is not far off, but could and should have been at least $500.

  Wayne Wolfe
a month ago
I went in for a recall notice, and they found another that I wasn't aware of, and replaced both within the time they quoted me.

  kaseydw
3 months ago
Juan is always a great person to deal with and makes a sale happen. Thank you for everything!!!

  James Lozier
a year ago
This is my second purchase at Mathew Ford Marion and just like the first it was simple, quick and a great overall experience. We had a great experience with Mark W. in sales all the way through to the finance part of it and getting in and out quickly. I was even more impressed with the fact that the following morning (we took delivery the evening we stopped in and made the deal) our existing credit union had responded with a lower rate and that the finance manger reached to me with that new and their willingness to cancel the previous loan and do new documents tells me they're looking out for their customer! Thanks for making yet again another transaction easy! The service department at this location is amazing as well!!

  We ll Figure It Out.
a year ago
I bring my vehicles in for convenience. I don t want to wast my time on an oil change. But honestly at this point it s probably better to do them myself. It s definitely cheaper. Probably save time too. Because to have the oil changed on two vehicles, it literally took over five hours. Appointment scheduled for 11 AM. Car gets done 1:45. I don t have transportation to just have somebody else come get me and leave. I have to wait for the full time. So losing five hours every time I need to get our vehicles oil changed is unacceptable.

  Michelle Brown
a year ago
I highly recommend Mathews Ford's service department. They were awesome and fixed my issue by replacing my short block without trying to push the problem to someone else. Everyone in their service department was very patient with my questions and were obviously very skilled and knowledgeable! I would not hesitate to recommend them when you need quality service!

  Randal Pierce
4 days ago
Professional and friendly staff with the same for both their sales and service departments.

  Jacob Mahle
11 months ago
Made an appointment for 1230 for my wife s car to be serviced. Dropped it off and was told it would be about an hour. Was having issue with Bluetooth not working. Was quoted at $150 to fix. At 330 we had not heard from them so my wife called in. They told us it had a bad module and needed replaced and was going to be over $1000. Told them no thanks and we would be in to pick it up. Upon pick up the car had not been put back together. The usb port in the center console was hanging out. She paid for the bill and we left. She then discovered the buttons on the radio were messed up. Went back and notified the service department. They pulled it in and and said that they had done a master reset and it needed to be recalibrated. (Which by the way, master reset can be done in the car). Outrageous price for a diagnosis combined with poor service and communication and then the car can t even be put back together correctly is the reason for this 1 star review.

  Paula Akers
a year ago
I brought my vehicle in for a recall. I asked for the code for my vehicle s door. They charged me for the code but never delivered it. They crashed the module. They want to charge an additional $900 to buy a new module. Everything was working fine until they got it. Now I don t have backup camera, navigation, entertainment, heat air conditioning, phone connection or phone charger!!!!

  jason eyman
a year ago
Eric Clark and staff get 5 stars! Communication and delivery of the vehicle over an hour away was great. Even after an issue they stepped up without question. Thank you Eric for the excellent communication and professionalism.

  John Oster
a year ago
At 5:15 pm last friday night, I showed up late to pickup my truck. Service was locked up tight but I found a guy named Chris, who was still there, and he dropped everything and helped me pick up the vehicle, which we were using over the weekend for a trip. It was completely my fault, but he saved the day.Moral: This is why we buy local, and when Spence Mathews says "we deliver" on his TV ad, you can take it to the bank. His company is the best. His people are the best. I wouldn't think of going anywhere else for my vehicles or for their service.John OsterMarion

  Nicholas Igel
a year ago
They were able to get me in a car the day I called them.The sales representative was good at his jobUnfortunately I'm disappointed with the evaluation of the dash lights and why both the check engine light and the tire pressure light are still on after they told me Monday they should shut off.

  mark kelley
7 months ago
Clean, friendly, professional. Walked in to get keys and programming. Was helped immediately. Took about an hour. Price was what you would expect.

  howie lewis
2 years ago
I dealt with a salesman who had only worked for Mathews for only 5 days. He was obviously trained very well because he answered all my questions with confidence in his employer. I'm very happy with my new car at this time. I have suggested to many of my friends to deal with Mathews about new vehicles and great customer service.I continue to take my car to Mathews for service because of the great customer service.

  Shelley Turski
2 years ago
I had a wonderful experience at Mathews Ford Marion and would highly recommend this dealership as they provided both excellent customer service as well as excellent service to my car! I took my car in for new tires and the staff was so friendly and helpful and the job was done so fast! They also detailed my car and it looks brand new, I barely recognized it! Thank you so much to Jeremy, Rob and all staff at Mathews Ford Marion! I couldn't have asked for a better experience!