Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jo Ann Keith
a month ago
Giving them a star isn't worth it. Order a part for my 07 honda fit. Not only did they order the wrong part but would not give me a refund for the part that I returned. I won't do business with them ever again. The young man who waited on me didn't seem to know anything that should have been the first clue but I was trying to give the benefit of doubt to him. I called their customer support to find out why and basically got a run around about saying I had returned parts in the past which I have not so that too was a lie from them. Buyer beware of Advance Auto. They didn't even try to make it right with me. So That's a big NO that I won't ever shop there again

  Dan Seas
a week ago
Friendly and helpful staff. Had what I needed to get the old car going. Thanks Guys!

  Cindy Dutton
2 months ago
Great place. Very helpful

  Lacey Thibaut
a year ago
Absolutely the worst experience I have ever encountered. Will not be reccomending will never come back. I understand that things can be harder to do in person but they lied to me directly about what my husband saw even though I was on the phone with him the whole time Absolutely ridiculous !!! If I could leave zero stars I would. Thank you to the costumer service agent Jada .H. that I talked to for a whole two mins that helped me out !! They get five stars !

  robin hirsch
a year ago
The cashier did not even attempt to leave the register to help me find a product, he was eating. He was rude. I have never been treated like this before. People who are in customer service should be helpful or go find another job.

  Trevor Hinze
4 months ago
Completely rude people that work In there.

  Ralph M. Litfin
a year ago
Loved itMarion store was where I bought the CarQuest reman starter for my Ram 1500 5.7 on their recommendation saved a lot of moneyFew weeks later stopped in at the Carlisle store to return the old one for a core credit great help and serviceEven got a $20 discount for the day on a purchsse of $100 or moreUnfortunately it was almost closing time and couldn't think of anything else I neededIt would be cool if that discount would be extended lol oh well still a great experienceI'm a Canadian shopper got great value for my money thanks for the help

  Michael Haught
5 months ago
Lady who assisted me today was very helpful

  Jeff H.
a year ago
I visited this location last evening to purchase a resistor for my blower fan that went out recently. While speaking with an employee named Cody, he informed me about lifetime replacement on this part. He asked if I had the part with me for an even exchange, and I told him it was still in my truck. He proceeded to tell me if he could count on me coming back, he would let me take the new one, and he would cover the cost if I didn t . So I immediately went home and changed it and brought the old one back. This is pretty unheard of in this world in these crazy times. Anyway, I asked to speak with the manager, but was unavailable, to compliment his employee, Cody. I will be following up with the manager when he is available. Great service young man!! Hopefully, your employer compensates you well enough to keep you around!!!

  Jay DeadStar
3 years ago
Great service, I bought a battery jump start box which unfortunately didn't work and I had to return it. Both visit were quick and easy. Warning if you purchase an item using a credit card then return you will need to wait a few days to receive a refund.

  G-Tech
2 years ago
I've been learning how to repair and maintain my own vehicles. There is always a knowledgeable employee on staff here. I'm always surprised by how close in price they are compared to buying online. %80 of the time you'll get what you need for less or the same price you'd pay online, but you get the stuff same day. It's a great value.

  Brad Mitchell
2 years ago
Poor. I was given the wrong part. When I called to see if they gave me the wrong part or if I needed a different part the manager in training told me that I needed a different part. Had to wait another day for the part to come in. Paid for it separately. Then when I went to take the first one back I was told the part # didn't match the receipt so the Manager in training told me she would have to give me store credit and still could not understand she gave me the wrong part. Finally she figured out it was her mistake and I got a refund. Coat me a day of my vacation and an extra 30 mile round trip.This USED to be my favorite auto parts store. It all depends on the employees. I understand mistakes but when they don't listen or very bad with numbers it's different.

  Gregg Gross
5 months ago
Not even close to being as helpful as the people at O'REILLY'S

  Kay Vogel
3 years ago
My first trip to get new wiper blades for my car did not fair well but when I returned to have them look at my problem with the new blades purchased the night before, the young lady that looked into my problem identified the error immediately and got me the correct blades on my car with satisfactory results.Thank you Advance Auto Zone for your assistance in getting me back on the road with windows I can see out of when it rains.

  Gregory Sampson
5 years ago
Service may be great but fact is this is an awful place to buy parts.They cannot get a front brake hose to fit my truck. Cannot get a windshield wiper transmission for my car.Needed wheel bearings and they were $450 ea where another place had exact same brand for $147. I cant pay 600 bucks per transaction for great service.

  Derrick
5 years ago
Knowledgeable staff for what I needed quick service ordered online and picked up everytime with no problems just wish the system vs store inventory was more up to date. I've had it happen twice where I tried to order something online and the system said they were out of the item but called and they had it in stock...so call the stores to see who has it in stock first and the promo codes along with speady perks are awesome!!!

  Remi Hanssen
2 years ago
Great knowledge amongst the workers is a great asset when I'm lacking. What they dont know they have a way to find out.I love coming to this store because I get the help i need

  Steve Ramsey
8 months ago
The the service was okay even though I got the wrong part but he made it right

  jason Collins
a year ago
They gave me the parts I asked for at least. I have had to return parts before at other places because they gave me the wrong item.

  Jeffrey Hall
3 years ago
I was 30 miles from home and my right front brake caliper lost a mounting bolt. I carefully made it off the highway and into their parking lot. I didn't have any tools in my truck that day. They had the bolt I needed. They also loaned me the tools to put my caliper back together. Very helpful.

  Yvonne Osborn
5 years ago
The gentleman looked up size of my wiper blades and help me choose and brand and installed them. Inwas very appreciative because my husband is on Hospice and cannot do things like that anymore.

  Lynn Slone
2 years ago
My battery was acting up... The two men working were incredibly helpful!! Cody here in Marion, Ohio, went above and beyond to help me!!! Could not be more satisfied!

  Tina Pettry
4 years ago
I went here today to try to figure out if I needed a battery or a alternator. No one wanted to help me, no one else was in the store. The guy behind the counter said he didn't want to check to see what it was, he said the other guy can do it. So, when the guy did look at it, he told me to take my vehicle home and charge the battery. I decided to get a battery, they still didn't want to help me. They were more then glad to send me to Auto Zone when I asked where was one at, cause of the poor service I was getting at and auto. So, the LADY at Auto Zone really helped me. These guys at advance auto are lazy! Guess they were too worried about eating their Wendy's food they just got! Never will I go there again. Auto Zone is where to go. And it was a bad battery.

  Dylan Blair
a year ago
Ask for Cody, He has the best customer service I have ever seen at an automotive parts strore.

  Saretta Main
3 years ago
The guys at this location are always super helpful! They helped me with my vehicle in the rain and were more than happy to help. Great employees!

  Ashley N
2 years ago
There selection was good and the staff was very helpful, I had a car battery replaced and Jake was very helpful and did a great job dealing with my difficult battery.

  Jeremy Reger
2 years ago
Very friendly, knowledgeable and ofcourse they had the exact random things I needed for a 50yr old outboard motor!

  ERSent
2 years ago
The young lady who helped me was very knowledgeable and informative and she also handled my UPS return perfectly

  Tonya Pennington
2 years ago
I just took an alternator that is gotten from the junk yard for them to test it. They were awesome. They tested it for me and had me on my way within 15 min.

  Justin French
6 years ago
Had to wait forever for answer first time at least 15 minutes. Got a faulty part called to have it picked up next day ten minutes until close and they didn't even answer. Appearently these guys are lazy. Going back to autozone. Atleast they can answer a phone. One star bad business. If you like a await go here.