Tire Choice Auto Service Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megi Ramos
a week ago
Everyone there was very friendly with great conversation. Everyone was also knowledgeable, treated my vehicle and me with respect. They did a wonderful job with my oil change and tire rotation, and explained what everything meant. I'm very satisfied and will be back for my next one.

  Donna Payne
2 months ago
Driver s rear tire kept losing pressure. Came in to fix or replace. Tire had too much wear to be fixed safely. So I ended up buying a set of 4 new tires. Hadn t really planned on that expense, or was aware of tire replacement best practices. However; I am pleased with the smooth ride and also bought road hazard.

  Adam Williams
11 months ago
I am racing at Mid Ohio this weekend. Once I got to the track, I realized that my mechanic had mounted one of my tires backwards on the rim. These guys got me in and out over the lunch break and were super accommodating. Thank you for saving my weekend.In a world where poor customer service has become the norm, these guys are an exception.

  Deb Schopp
6 months ago
My experience at Tire Choice was fabulous. James Morgan took great care of my car needs. Was in and out in no time Saves me some money too, which is always a great way to start the day. Thank you and I will be coming back

  Vaughn Yates
10 months ago
Had to have my truck worked on a weekend. They got extremely busy when I was there. They was going to get my truck fixed later that day. But they had a technician go home sick. I told them that I could wait until the following day to give them. They we're happy I was patient with them. The next day they told me they were not going to charge me anything for the repair. How awesome of them. I would recommend you to go to them for your repairs.

  Brian Myers
3 years ago
Paul and Nick were awesome! Great prices good service. Called Paul and worked out a deal on hard to get tires. I had my doubts about their ability to get my 275/60r20 wildpeak at3w tires but after a few days Paul called and after work we got it done. Nick was on top of the install. He knew his torque specs and pressures unlike a lot of shops I've seen. He even used an actual torque ratchet!!!! They took the time to seal the tires instead of just throwing them on. They were friendly and made the time just fly by. Paul was very knowledgeable about the products and services. These guys really know the job. It makes me feel great about my family vehicle. First time I didn't have to come home and recheck the job. Will definately come back again!

  Peter Loyd
4 months ago
They were very knowledgeable, helpful, and great service and hospitality. I recommend them as a great place to have your vehicle serviced!!!

  Layne Hart
11 months ago
Thank you Shawn and Crew for helping with my flat tire and the grinding noise I ve been experiencing! I was able to easily get scheduled with a clear description of what was wrong and great pricing. I was originally quoted 1700 at a different mechanic, but after having a look Shawn was able to quote only $500! Thank you for the speedy service!

  Mary Werner
5 months ago
Excellent customer service. Were able to get me an appointment the same day. Will return for future needs.

  tee mom
a year ago
I had a flat tire. The tech., Tyler was able to complete the job within an hour of calling them. They were extremely professional and gave me a few options of taking care of the tire. I have had to go to this facility a few times and every time they have worked with me on options a prices. Shawn and James run a professional quality service center!

  Tony Skatzes
a year ago
Jason and the other tech that helped us yesterday were amazing. We were 2 houra atleast from home when our tire blew out. Jason was super helpful and knowlegable and willing to tell you whats wrong and give you the choice rather than push a sale. He made the experience so eazy thanks again guys.

  Andy Crowl
9 months ago
Came here after having issues with another repair place and they took great care of me. I feel they went above and beyond to explain to mebwhat was wring and even showed me where they found issues during their free inspection that were supposed to have been fixed by the other place.

  Joseph Harwood
10 months ago
These guys are awesome. They went out of their way to take care of me very late in their work day and I would highly recommend them based on character and work ethic, hard to come by people and service like this in my experience.

  Sasha Romero
a year ago
Sean and Conner were super helpful! We popped in without an appointment late in the day with one of those mysterious noises that only happens when you turn one way, and they diagnosed it as a wheel bearing issue (fairly rare problem) in 2 minutes, told us we were safe to drive it a few hundred miles back home, and didn't charge us a cent. They were extremely nice as well, and considering the 4.4 rating, it seems like that treatment is the norm here, so can't recommend this business enough!

  Angela Cooper
a year ago
I waited at the desk for almost an hour to be acknowledged, they were all talking about fishing and cussing. Then I finally had someone acknowledge me standing at the desk, but they refused to sell me two tires instead of four (because I had an emergency and had a donut on my vehicle). Rude.

  A Minard
7 months ago
Under new management, Shawn and Tyler were very Professional. They diagnose the problem, got it fixed and now I m back on the road. I will be coming back to do get more repairs done. Highly recommend them Thank you guys !

  Teana Jordan
a year ago
Landed at Tire Choice with a heavy heart because a flat tire completely threw off my day. But Shawn Washington and his crew were kind and gave me options. They got my car in almost immediately and knocked out the repair quickly. 5 star service

  Shane Taylor
3 years ago
I don t normally go to big box mechanic shops because prices are typically higher and they like to tack on all kinds of stuff by using scary words. This shop is NOT like that at all. I had to go in a pinch a few months ago and had a great experience so I decided to take my wife s car in. It wasn t just a one time thing. The guys that work there are truly amazing people! They did not give up when they couldn t find the issue immediately. Not only did they not give up they made sure it was a very personable experience. The way Andrew manages the shop should seriously be modeled in every mechanic shop in America, it really sets a customer at ease. The mechanics Matt and Lee aren t just great mechanics, they operate in the same capacity an owner would. They both put their heads together and showed teamwork finds results. These three guys have such hospitality that you would hope to get anywhere you go. As long as I live in Mansfield and these guys work here, I know where our vehicles will be going.

  Mariah Bloom
a year ago
I called about getting my car inspected as there was an extremely loud noise & bumping motion under my car as I drove. I was nervous as I live in Michigan and didn't want to drive home if there was a serious issue. They picked up quickly and were able to get my car looked at right away. They did a test drive, inspected the vehicle, and even showed me the issue. I was informed I needed my motor mount replaced. Said it was safe to drive home to my usual auto shop for replacement. No charge! My anxiety was relieved and I appreciated the kindness and informative action! Thank you for your help!

  Ryan Zehner
a year ago
Had them look at my car to fix the rear sub frame, told me they were going to order the part from million and it would take about a week to arrive. 2 weeks later I called millironment myself to check on the park only to find out that they never ordered it and they keep lying to me on the phone telling me that they're not hearing anything from milliron about where my part is. I don't even care the fact that they were going to overcharge me by double for the part which was $650 and they quoted me at 13. Just don't understand the point of them owning a business and you're just going to lie about wanting to do work for customer and then not ordering apart ridiculously overpriced and if you can't trust him to tell the truth about ordering a part, can you trust them to do the work properly??

  Taylor Shoemaker
a year ago
The most expensive and worst oil change I ve ever had. I took my brand new car there to get its second ever oil change. It was expensive (115) and they were messy. When I got back in my car, after an hour, there was oil all over my steering wheel buttons and wheel, door panel, door, on the white interior of my ceiling above the mileage sticker and I watched the tech wipe oil on his pants then immediately sit in my new car. Do not go here if you value your cars interior and want fast service.

  Danielle Landin
a year ago
Terrible place. I ve had two bad experiences here and it s enough to make me never come back.The first time I went here for a new tire because it was closer to my home but when I asked about pricing they wanted to charge me way more than another location was going to, so I said never mind I ll just go to the other shop. All of a sudden they were able to give me a lower price. A MUCH LOWER PRICE!The second time my fianc� brought his car in for all four brakes and rotors to be done. The whole time he was there the manager was complaining up and down because one of their mechanics had called off, kept saying it will be awhile because no one wants to work anymore. Just very unprofessional comments to be sharing with a customer. Than a week after his brakes and rotors were replaced (which cost $700) his back calipers locked up and burned out his brand new brakes and rotors. They told us the warranty doesn t cover any replacement pads or rotors and that the calipers pushed back in so there was nothing they could do to help us. When I spoke with another auto shop they had told me just because the calipers pushed back doesn t mean they were good and they should have warned us that we would need new calipers soon.So now we are out another $725 in total of $1400+ in just a couple weeksMaybe if they weren t so short staffed or busy complaining to customers about mechanics calling off they could actually provide quality customer service.

  Jacob Tenney
a year ago
Honestly I wish I could rate lower. At first my experience here, I was pretty satisfied with, but my second time doing extensive work at this location turned into one of the worst Experiences I've ever had with an Auto repair shop. I had around $3000 worth of work done on my vehicle after being told what was supposedly wrong with it, with the guarantee from the manager Andrew that it would run like a brand new car. After the work was done and the money spent, It took no more than a week for my car to be doing the exact same thing it was doing when I brought it in. Upon more inspection, (which took a week ) I was told multiple different things that were now wrong with it from Andrew and a former Manager (who is no longer with tire choice due to him growing tired of this shops shenanigans). I was also lied to about an oil change that was supposed to be done on my vehicle. Upon taking it to a different shop I found out what was actually wrong with my vehicle had absolutely nothing to do with ANYTHING they told me. If you value your wallet, time, and want your car to be done correctly do not go here. I wish I could go back before I spent so much money here. I will never be coming back.

  Heather Shasky
2 years ago
My experience was excellent. I had stopped because one of my tires kept losing air it was discovered that there was a bolt in it. The Manager Paul was quick to offer options suitable for me as I couldn't afford replacing that tire let alone 4 tires all at once which was definitely needed. I was able to apply for the drive card and was approved. My tires were ordered and put on within just a few days. I refer everyone I know there for all their needs.

  Samantha Nicole
2 years ago
My S/O and I have been loyal to this place for about 2 years now. Recently it has really gone down hill. So about a year ago we took our car there for about $1,800 got a bunch of front end work done. Now we turned around and spent about a little over $2000 on MORE front end work, told it would run like brand new.. it didn t. It originally went in for an oil change(which they didn t do, and said they did). Because when it didn t run like brand new and still was having the same problems they said the oil was never changed. Who woulda guessed? Now they re saying we need more front end work done, to me it sounds like they can t trouble shoot so they re just doing everything they can think of. They also left a hanger in the front suspension from when they were working on it. We went back about a week later for some new tires, to which we had ordered a week prior, only to be told they gave them to someone else and that we would have to wait longer. The list goes on, just don t go here unless you want your time and money wasted. They don t know what they re doing or how to run a business.

  Anna Banana
7 months ago
Called in for a price for a basic oil change. Was told 19.95 for 5 quarts . bought my suv in. Asked again to make sure i had taken enough out of the atm. Was told the exact same. He said, "20 min we will be done."" I left & came back 30 min later and.. They're still not done. I am waiting closer to an hour, and the guy comes out to tell me things that could be problematic with my SUV, etc.( Nothing is wrong, but they offered to check) Which is something they said they offer free. So my bill comes to $49.95.. I asked why. He said they had to use 5 quarts. So i told him i was told ON THE PHONE AND BY HIM that with 5 quarts, it would be $19.95. He straight up LIED ( someone was with me and verified he was lying ) and said, " Well, my mistake, 5 quarts is $49.95" They just make these prices up.

  Shelly Campbell
2 years ago
Picked up a nail while we were in town doing a tour of the prison. Spoke with Andrew and he got us in and out in 15 minutes. Great guy and great service!! We appreciate them getting the job done for our drive home back to Cincinnati!

  Erica K
3 years ago
Great customer service! Super honest & willing to work with you. Didn t push any sales on me or overcharge for work & made sure I got all the info before they repaired anything. They got my car done sooner than I expected! Was a really good experience overall! Will go again for future repairs.

  Aimee Fischer
2 years ago
They are very quick to help you out, even without an appointment. They don't run around on prices, and will even help you out if on a budget. 15 mins of being there and they immediately put my car in, switched rim from old to new tire, balanced, put air in all 4 tires, and had it ready to go! Definitely coming here more often for (god forbid) any other issues that arise.

  Kristal Carroll
3 years ago
Went to Monroe because I was experiencing rattling when I was turning. The young gentleman quickly diagnosed the noise saying I needed new breaks and rotors, he even showed me what they looked like. He was very thorough going over everything with me. Quick to get me in and I wasn't there very long. Great, Quick service and everyone working there was super friendly. I recommend this place to everyone