Shelly Smith & Sons Ltd

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Redundantrobber 20
a week ago
Stay away from this people totaly scam charge over 1500$ for less than mile distance do not work with them

  ba ar Kizir
a week ago
Move truck a mil and 1800$ if you have extra money call them.

  Sarah Bibler
a year ago
Terrible customer service. Very rude office staff and OUTRAGEOUS prices. Tow Driver was nice, that s about all the good I can say about this company. If you re ever in an accident . DO NOT USE this company, unless you have almost $1000 to get your vehicle back. They have no compassion whatsoever, they know they are robbing people and don t care. I would give zero stars if I could!Service: Car towing

  Shawn King
a year ago
The Sherri's office had my car towed here because car got stuck in snowstorm. $321 just to get it back. DO NOT GO HERE! THEY NEED TO GO OUT OF BUSINESS. PRICES ARE OUT OF THIS WORLD!!!!! Lady didn't care i was unhappy! Worst experience in my lifeService: Car towingService: Car towing

  Mike Smith
a year ago
Our moving truck broke down, heck of an inconvenience, Kevin got the call and showed up quickly. In the matter of minutes had the truck hooked and drive shift pulled. Gave my 2 crew members and myself a ride back to the shop while towing the truck. Awesome guy and great company!!!! Highly recommend Service: Local haulingService: Local hauling

  Chad Williams
a year ago
The ladies are very friendly. They allow you to go in pick up any personal items that you may have left in the car which some towing companies will not let you do.But those prices are ridiculous. They charge $75 for cleanup after an accident I went back to the scene and there was pieces of the car all over the place it's like they didn't do anything at all. It wasn't like there was a lot of pieces left over to begin with. They tell you the storage fee is $25 a day when in fact all together it's $50 a day. Instead of saying the storage fee is $25 they should tell people it's going to be $50

  Jasmine Bankston
4 years ago
Me and my sister got a flat on the highway, we were waiting on my roadside assistance for 3+ hours. The owner said he noticed us out there for a while and he came and fixed my flat tire for free! Out the kindness of his heart. I really appreciated that! Great service, good company, kind people! Thank you!

  Amy Wilson
5 years ago
Well, I can't say that I enjoyed going here. My car was towed to their impound lot, twice in a week (and honestly, not by any fault of my own, but that's not a story for this review). I paid to get it out the first time, no storage fee because I got it right away. The second time, two days later, they tried to charge for storage fees, even though, again, I got it within 24 hours of it being towed. Thankfully, they waived the fee after realizing it hadn't sat there the whole time. So, while it wasn't a pleasant experience, the employees were really quite nice.

  Kayla
a year ago
Dave absolutely saved our butts after Inkcarceration Fest. We only had the ignition key to my MILs car, not the door key. He showed up super late at night for us, and way quicker than we thought he would and was so cool the entire time.Legitimately wouldn't have got home without this business, and his help. 5 stars all across the board.Thank you so much!Service: Car lockouts

  eric cotton
a year ago
My car was recovered in Mansfield which is 850 miles away from me. Katie really helped me out in getting my car back home. I appreciate everything. Great customer service.

  Mindy Maynard
6 months ago
Super nice dispatch and driver great price compared to other companies I called that day

  Timothy Good
3 years ago
Most considerate company .. Very respectful to my truck when hauling it to there yard.Very quick response.Will use again

  Samantha J
9 months ago
Zero stars if it was possible. Price gouging, damaging property and not even trying to make it right or owning up to it. They need to go out of business ASAP

  Rich Patrick
3 years ago
The owners boy is Very rude . When I told him I left money in my car he went all through the car trying to find it. lucky for me he wasn't able to find it. He made me wait for a day before he let me back in my car. I wouldn't trust Shelly's son with anything I didn't mind loosing. Be careful dealing with him. He is definitely a rude person and isn't trustworthy at all. He definitely has a control issue.Service: Special vehicle towing

  Angel Miles
6 years ago
The guy towing our van was nice. The fact that we were charged almost 100.00 to tow the van not even 10 minutes down the road...not so nice. But..I'm sure the owner knew that if he told me that in advance I never would have used them. Won't again. Shame on them for exploiting a situation like that.

  Mark Cross
2 years ago
Called to see if they did road calls. They don't other than towing. That's fine.Used them many years ago when my drive twisted a drive shaft. They took care of it in a timely manner.I have NO complaints with them.

  mac behnke
6 years ago
This company is the most unethical company I ve dealt w/in my 30 plus years in business. We had a truck involved in an accident less than thirty minutes from their business and less than 100 feet from the roadway. The police called them, we had no choice in who helped us out, (key word is help)! We informed them (SSS) that we (our company) will pay for the wrecker bill, not the insurance company! In my past experience involving accidents on highways, towing companies like to inflate their bill when an insurance company is paying the bill. They bring out to the accident scene every piece of equipment they own, knowing they only need one piece to handle the job. They charge $150.00 per hour for one man on the scene, and bring about five of them to sit and drink coffee. Low and behold, a less than six hour job yielded a $25,000.00 bill. I know you are asking if there is a zero out of place, there isn t! To make things worse, they held our cargo hostage, (causing a supplier to shut down their mfg line) and said we couldn t move our equipment until the bill was paid! Short of an already long story, they reduced their fee $16,000.00 and still wouldn t let us remove our equipment till we paid the bill. How many times have you had the chance to do business with a company who holds your equipment and cargo hostage, reduce their inflated bill in half, and charge and exorbitant rate for the storage and care of your equipment. Insurance company s, trucking companies and any other one utilizing this companies (SSS) services hire an attorney first, it will be cheaper. We are following this up w/report to better business bureau!

  michelle whitmore
6 years ago
Well I'm giving 5 stars only to 2people. The blonde secretary, and I'm assuming the owner. They are kind hearted as for these other 3 individuals I encountered Nah Not kindhearted, must not be related to the 2 that showed concern and offered help. Thanks I greatly appreciated your kindness Especially knowing my situation White Ford Taurus

  Kailey Breedlove
4 years ago
Called multiple places and was told they didnt have time to help...called shelly smith and sons and within 30 minutes they towed my car from my home to the auto shop. Will never call anyone but them again. The person that answered the phone and the guy who towed my car were both very polite.

  Zack Burke
a year ago
Our food trailer and stock truck were stranded on the side of 71 in the middle of a heat wave, they helped us by towing the box truck and even stuck around to make sure trucks and cars moved over while we hooked the trailer up to our replacement truck. Cannot thank their guys enough.Services: Special vehicle towing, Long distance hauling, Local haulingServices: Special vehicle towing, Long distance hauling, Local hauling

  Eugene Kling
2 years ago
They were friendly, right on time service. Called ahead and booked a time. Safely delivered my truck to destination. Billed my insurance.

  Holly Zehner
3 years ago
Thankful for Shelly Smith & Sons for coming quickly to help us. The owner and assistant that came out were so friendly. Excellent service and very knowledgeable. Highly recommend.Service: Special vehicle towingService: Special vehicle towing

  Mike Jmes
3 years ago
Had my car stuck in the snow and was impounded shellys a great person and has a big heart. Would definitely recommend to anyone as long as your not stuck on Walker lake rd. Lol

  DAN LOTZ
7 years ago
Will not use this company ever again. Towed my motorcycle after accident. Charged me for 2 days of impounding when my bike was picked up by relatives in less than 24hrs, and $150.00 for a 31mile round trip tow.

  Heather Baker
8 years ago
We broke down on the side of the highway. Our driver was polite, fast, and made sure we were safe from exiting our vehicle to getting into the truck. We highly recommend!

  jason9022
6 years ago
the most expensive in the area by far. majority of business is from being on a provider list that the police use to tow crashed cars or DUIs and such. the state highway got so many complaints about them price gouging so they actually will use tow companies that are over 40miles away to do alot of the larger crashes. the worst part is the owner, he's a complete scumbag that will rob anyone. funny fact is that one time during a tow, I got out and had my wallet on the seat of truck, three min later my 100$ bill is missing from my wallet and obviously was stolen by him. avoid at all costs, and if you get in a crash in Mansfield Ohio area, hope for u and your insurance company that they don't tow your car

  Keith Fisher
4 years ago
I was unfortunate enough to have my motorhome with an attached race car trailer break down 2.5 miles from Mid Ohio race track. I called Shelly Smith and then said they could tow me but it would be expensive. You're broken down and disrupting traffic. No one else to turn to. Short story, they showed up and couldn't hook onto the motorhome. They did hook a chain and were going to flat tow us to the track. They pulled us about 100 ft. and the motorhome transmission was working again. We followed them to the track. Less than an hour work, $800.00! We had the motorhome towed to Columbus to get fixed. The tow company from Columbus deadheaded to Mid Ohio and towed the motorhome back to Columbus for $1064. Hmmm, maybe someone was taken advantage of?

  Heather Addington
a year ago
Very good...did not make me come back to the highway...they met me at car shop to collect payment.

  Michele Fitzgerald
8 years ago
Excellent Service!! Fast, Professional and Kind!! Would Highly Recommend and Definitely use again...Thank You So Much, for Your Help...It was Greatly Appreciated!!Jim and MicheleSafe Travels~

  Weldon Hostetler
5 years ago
Very happy with the company. Unlocked my car and only charged me $45. Service was fast and fairly friendly.