Graham Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachel
a year ago
Always have a great experience! Jay brown in sales helped me get in my beauty! Will always go to Grahams!

  zac Coleman
8 months ago
Bought a Xt5 today. Steve Manas was able to wiggle the price a little bit for me today. Had a amazing experience. It was the easiest car buying experience I've ever experienced. Thank you Steve Manas and Mr Graham in financing. A real class act.

  Justin Stewart
2 years ago
I edited the review to show 4 stars, as 3 was probably too harsh. Salesman was rather dry, not excitable. When a guy is trying to sell the most expensive vehicle the dealership has to offer by far, you'd think there was some excitement in the air. The vehicle's battery was dead, so sensors were malfunctioning, features were unavailable to demo. The market adjustment was the lowest in the area, hence I still purchased the vehicle and I fixed the issues with the sensors myself by disconnecting the negative battery terminal. I'm extremely happy with vehicle!

  Dave Johnson
5 years ago
An exceptional experience. We have been purchasing/leasing cars for fifty years and this was a truly enjoyable process. There is a lot to be said for multi-line dealerships as I went to purchase a Ford and ended up in a Cadillac... was able to compare them all. Thanks for the quality service.

  Caley Webber
3 years ago
Graham Cadillac is amazing! Every time I go there I am welcomed with warm greetings and made to feel like they really listen and care. I would recommend them every time!

  Shannon Kyser
5 years ago
I was certainly disappointed with the time frame in which my car should have been completed. My appointment was at 3:30 on a Thursday in which I had questioned if the car would be completed by closing time of 5pm....I was told "they didn't know". I explained that if it could not be repaired by 5 pm, I would need to have a loaner as my husband was in Cleveland Clinic Hospital. When I delivered my car on Thursday @ 3:30 pm, I was given a loaner car right away. I was surprised, as I only needed the loaner IF MY CAR COULD NOT BE REPAIRED BY CLOSE OF DAY! I accepted the loaner as this would give me extra time to get to Cleveland Clinic. I did not receive a phone call from the dealership until 12:30 pm, the next day to tell me that my car "needed a water pump and new brakes" and had quoted me the price of each. I was surprised at the cost of the water pump, but I needed to have my car back ASAP and had agreed to the water pump. WHY WOULD THE BRAKES EVEN BE CHECKED WHEN THE ISSUE WAS A LEAK OF ANTIFREEZE?? I had questioned if they check brakes when changing oil and was told no, not unless the tires are rotated. Hmmmm....I didn't have tires rotated to have a leak checked out!!! ....but back to my complaint. After agreeing to the having the water pump installed at 12:30 on Friday, I had asked if my car would be done by end of day. Once again, I was told "they didn't know"!! Listen, my car had been there since 3:30 pm the prior day and did not get a phone call until 12:30 the following day on Friday and still not sure if it would be completed ?? That would mean that there was a chance that I would not have my car back until Monday!!! This was unacceptable and expressed that I wanted and needed my car back back by 5pm and they had ample time to complete this repair. I do not like to have my intelligence tested, but it doesn't take a brain surgeon to conclude that these guys were not in any hurry at all to repair my car since they had given me a loaner!! I am certain that all other repairs had been pushed before mine and I was taken advantage of since they knew that my husband was in the hospital and not available. Not sure what the problem was, I have never been treated in this manner prior from this dealership, I am very apprehensive of even returning to this dealership for any repairs whatsoever!!!Very dissatisfied customer!!

  Darleen Cappetta
a year ago
Great experience with buying a new truck, friendly fast service arrived at 9 am drove away 11 am. Jacob our salesman was great, highly recommend this dealership.

  Jennifer Kelley
9 years ago
I took my car in to Chevy Service to get a recall done. I was told it would take an hour and a half at the most. That was 9:45 am, it is now 3 pm and the car still is not done. In fact at 2 pm I was told they had not started on it yet. I mentioned I had an appointment and was told that appointments only helped them know what service was in for that day, not actual times. So when you make an appointment at Chevy service you may have an appointment but it means NOTHING to them. I had to call 3 times to even get someone to talk to. They don't return phone calls either!!!! DO NOT USE GRAHAM CHEVY SERVICE IF YOU WANT YOUR CAR BACK ANY TIME SOON!!!!!!!!!

  Juanna Knowtrooth
8 years ago
I was basically forced to use Graham after purchasing 2014 Escalade ESV in Columbus. Over the coarse of a year their service so far as the "Cadillac standard" is a laughable joke. A very typical encounter for routine service had me show up at the bay with no greeting from anyone. Usually, the people working desk were chatting or on the phone, without so much as an eye contact acknowledgement, while I stood there. The longest time was 12 minutes...just standing there looking at them. There are numerous other shortcomings, as well, but I'm not gonna waste more of my time with it. Service at Graham is grossly subpar compared to Columbus. Thank God my wife has a Lincoln now. Goodbye and good riddance Graham.

  Rodney Clevenger
5 months ago
Great people an great service

  Charlie Napier
9 years ago
The absolute worst sales "men" on the planet, rude, arrogant and very unprofessional. If you wanna get horrible service and cheated on a car deal goto Graham.

  Connie FornashBurrows
5 years ago
The service and professionalism of the sales and service folks are unparalleled. Jim Young and Scott Osbourn were fantastic.

  Mike Griffith
5 years ago
Service is always fast, friendly. I won't take my Cadillac anywhere but Graham Cadillac.

  Fairy Queen
2 years ago
Once again my car is back in the shop I really think this shop is the best.

  Carolyn Snider
3 months ago
Excellent assistance.

  Connie Stickdorn
a year ago
Had to wait to even b recognize as a customer

  george wenzel
3 years ago
Go see Kalie at Graham's Hyundai. Nice dealership.

  Cm Flack
2 years ago
Quin and Joey went above and beyond to help get us in our new to us truck

  Nyte flyte Entertainment
2 years ago
i don't own a Cadillac yet but we can dream

  Sophia Watson
2 years ago
Great service and friendly staff.

  Mark Doherty
3 years ago
Good help

  Randy Fox
3 years ago
Polite, good service.

  Douglas Manring
5 years ago
Graham ford is the best

  Susan Curatti
3 years ago
Highly recommend!

  Chad Stewart
2 years ago
Nice place

  Timothy Hughett
5 years ago
Hooked