Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kenneth Hartenfeld
4 months ago
Advance Auto Parts fix my car and they help me purchase when I needed to take care of another problem they were willing and helpful and all the right ways and the prices were great

  WeAreWatching Period
5 months ago
Pleasant interaction with the manager Colleen. Very helpful when I was confused about part.

  Michael Criss
4 months ago
Great selection of parts and always great customer service!

  Matt Basinski
a year ago
Ordered some parts two days ago. Was told they would be in the next day around noon. Went down and one of the two items were there. Was told the final part would be there after three. I called and waited on hold for ten minutes only to be told it would be there in the morning. Went in after noon. Still not there. Told them I wanted a refund. A red haired girl got nasty pretty quickly saying there was no refund because they were never ordered. I asked why I kept being told they were coming in if they were never ordered. Another guy came out and read thru my receipt. I ordered spark plug wires and was billed for anti-freeze which i never wanted or needed. Got refunded the cost of the anti-freeze and the guy asked if I wanted the plug wires ordered. I told him I would walk before I ever got another part from them. Five people working today. One person was being helped. I waited five minutes before anyone even helped me. Terrible training. Poor organization, and plain lazy workers. Don't bother going anywhere near this place!!

  Lavonne Card
6 months ago
Does not deliver what they promise. If you don't accept all UPS packages then don't advertise that you do. You lost a customer.

  brittany weber
a month ago
They close and lock there doors whenever they want to

  Wilbert Presley Sr. (Bama)
3 weeks ago
Always friendly and helpful service at this location.

  Mamaguti
a year ago
Went in today for my a windshield wiper nozzle and Marty went above and beyond to get it fixed for us in the freezing cold. Thank you for your outstanding customer service.

  Dan Rich
a year ago
Not only did the employee not know what she was doing when using obd reader on my car but she accused my wife of stealing and was extremely rude to her before she even actually knew if anything was stolen and when asking the person you accuse of stealing to find the item and they forgot which aisle it was that she set it down ..maybe don't laugh and say "oohh I'm sure you forgot yea I bet" so find it then " not only was she rude and condescending to my wife but didn't even apologize after my wife pointed out the item she accused her of stealing ..she didnt even say sorry she stayed rude my wife opened up her purse to say you wanna check it to make sure I didn't steal anything qnd the woman said she was getting the manager for idk what reaso. But they just came outside qnd started being rude so my wife was rude back...you're employee is rude your manager is rude they're unprofessional and you lost a good customer I come there all the time and frequently not any more though you should look for a new employee and manager bc they're making you lose business and clearly I'm not the only person who thinks so according to the reviews.

  Michael Krause
a year ago
Just came in today and needed new wiper blades. Corey helped me out and even installed them for me. Very nice young man I appreciate ya

  Matthew Fowler
8 months ago
Can't ask questions they don't know the answers, can't look up warranty parts they been deleted from the account

  Ryan Costello
2 years ago
Never have the part in stock, online ordering is a joke. Manager always has an attitude about everything, very unprofessional in this store. No care what so ever. Order parts online that are in stock go and pick up 3hrs later, oh we don't have that in stock. Go to any other parts place but this place. People behind the counter should be working at McDonald's not a part store

  Marilyn Woodson
4 years ago
I go there and buy my stuff cuz usually when you walk in people try to help you when they're really busy though they can't do it too much cuz there's only a couple people they all come outside and they'll put your light bulbs in if you buy your light bulbs there you know being us being a female I don't know if they do it for males but I know they do it for me and I'm very grateful I would recommend going there to get your parts for your car

  Abby Coltri
3 years ago
Had warranty on alternator purchased online through website. Refused to replace at same price as originally purchased. Instead refunded the discount price then insisted I pay full current price for replacement part.Also asked them to price match on a gallon of Lucas, they proceeded to tell me I was 'taking money out of *their* kids mouth'. The managers are the ones that weren't professionals the counter guy was more helpful and professional then them.

  Angelica Steele
4 years ago
I asked the guy at the counter to check my engine light. He even showed me how to open my hood (new car) and a couple other little things. We talked a bit and he seemed really knowledgeable AND understanding.

  Nancy Mills
4 years ago
I had always shopped this store for my car. I went in Saturday morning 12/28 for a battery replacement for my key for Chevy cruze. The salesperson had no idea of what I wanted. I know they carry them because I bought my last one there. He didn't have any interest in helping me. I left and l will not go back to that store on Broadway, Lorain again.

  Brenda Wood
3 years ago
They were fast, accurate, and cheap and will answer any questions you have and help you install windshield wipers if you ask.

  Bill dowtre
4 years ago
Horrible service. All I wanted was my computer diagnosed on my van. One employee working told me a few mins. 10 to 15 mins later hes taking phone calls befor helping any walk in customer. I will never go to this store again. Keep up the bad work advance. Iam going to orilley auto parts.

  OMGitzBiGMike
3 years ago
The worst auto parts store in Lorain , the honest truth is they are slow have no knowledge of anything they are part sellers . To top it off rude and inconsiderate of peoples time . Don t call in for a part because they don t even answer the phone properly they literally answer and put directly on hold where wait times are a 15 min minimum wait I sat on hold for 26 minutes before I was able to ask a question then put back on hold for another 10 minutes just for them to check to see if they had something in stock .

  Jennifer Luther
2 years ago
Google has this establishment closing at 9:30 when if fact it closes at 9 p.m..... also fun fact.... this is a pick-up location for UPS packages

  Nick Laurenti
2 years ago
Good place for some part's and helpful people. Also Auto zone is right down the street as well if needed something else and the also price match as well.

  Robert Gonzalez
2 years ago
Good customer service I always find what I need there at a great price

  L Heidler
5 years ago
Steve, the store manager, was great to work with as always! he really knows his stuff and provides great customer service and a very friendly way!

  Phyllis Garrison
4 years ago
Kurt was great very helpful knowledgeable and professional he went beyond his Call of Duty I thank you Advance Auto Parts for hiring him.

  ken karish
a year ago
Not a bad place just a little pricier the AZ. Guy are knowledgeable.

  Willie James Jones Jr.
4 years ago
Dealing with older vehicles these days, it's sometimes is hard to find replacement parts and peices. But I went to them and they had it in stock, not a lot of them, but a couple of them for me was enough.

  Brian Hodge
3 years ago
Was there on a Bad Winter Night.. 2 employees one was teaching the other one ( new employee) and they both were great.. Thanks

  Karenlynn Henry
4 years ago
Went in for help with tire change. I couldn't get lug nuts off. They kept offering me the same thing that I had. No one knew what they were doing

  Susan Holman
4 years ago
Worst service, does not honor their own warranties. After being a frequent shopper for many years, I have no intention to EVER buy anything from them again.

  Noreen Wolf
5 years ago
New girl had an attitude that she was better than me. Customer you was bad until manager stepped in. He was very good