Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rachel Clapp
5 years ago
Be Careful! After several years of taking vehicles to Jeff to get worked on, he thought an appropriate thank you was to essentially steal $5500 (yes, you read that right five thousand, five hundred dollars) from my retired mother. After promising my dying father several years ago to keep his beloved truck running so his eldest grandson could learn to drive in it, my mom routinely had Jeff work on the truck. This time it needed a transmission. She happily paid the couple thousand dollars in advance so he didn t have to spot the money for parts. During the month that the truck sat there waiting to get worked on, her car also was in need of a new transmission (although now I m even wondering if this was a terrible coincidence or Jeff spotting an easy target). So again, she paid for the parts in advance. Now we re up to the $5500. Fast-forward two months, she goes to check in on the progress because neither one has even been started and he says he doesn t have the money to return to her. When she politely asks for it again before she goes to the police, he tells her that all they ll do is tell her to file a civil suit. Wow, what compassion! Or perhaps he s been through this before?!? This isn t even counting the couple thousand dollars in rental fees she s out because he couldn t manage to pull off at least one job. Jeff, what did you do with that money?
Vickie Fulton
5 years ago
After several years of being a repeat customer, I have now been scammed out of $5589.00 by the owner of this business, Jeff Henry. I have often paid up front for parts needed to repair a vehicle; this time, I needed new transmissions for both my car (a 2010) and truck (2005). I gave Jeff two different checks to purchase the transmissions - both were cashed within 24 hours. Now, two months later, neither vehicle was touched, AND Jeff says he has no money to pay me back so that I can have them repaired elsewhere. I have also accumulated almost $2000 in rental-car fees. I have no idea why I was Jeff's chosen victim, but his actions have put my life in shambles.
Jesse Smith
7 years ago
Had issues with my jeep and needed my bearing replaced,mr henry was able to do a great job and also inform me of other issues that needed attention soon. I'll definitely go back for future things that need done. Very reasonable and inexpensive, very happy customer here.
Tom Coffman - Agent 377
10 years ago
In July 2013, while on my way to a golf outing, the alternator on my truck went out. I had to abandon my vehicle on the side of the road. Not being from the area, I had no idea who to call. I picked Henry's Auto Service by chance off of my smart phone. I explained my situation to Jeff and he said that he would take care of it. I went ahead and played 18 holes of golf and when I was finished, I got a ride to Henry's Auto to pick up my truck. Jeff advised me that I was low on oil and my brake lines needed attention. I paid the bill and left to attend a dinner function in Westfield Center. Jeff called me about 45 minutes later to advise me that the tow driver had taken my hitch off my truck and he still had it. Knowing that I was at a dinner, Jeff drove to Westfield and put it back on my truck! Now that's what I call SERVICE!!!!! Hats off to Henry's Auto Service!
michael orr
6 years ago
Didn't end up needing his services. He did go out of his way to help though. Even said that he may be able to take us to a hotel if we needed it. I'm so glad that customer service is still something worthy. I would go to them for any auto service just because he offered to go above and beyond.
mslizziebug
4 years ago
Mr. Henry went above and beyond. Honest, fair prices. When my truck was ready, he even picked me up so I didn't have to walk back to the shop in freezing temps.
Ashly D.
5 years ago
They were very nice!! Great pricing, very practical!! Stopped what they were working on to help us with some tires. Would definitely go back there.
Alan Brown
5 years ago
was told 3 times to come back just to schedule getting my brakes done after i had paid them ! After the third " I don't know " , I got them return my money . While i was waiting for that, someone else just pulled in out of the blue and he is going to look at their truck for them !!! I DON'T RECOMMEND
Jason Johnson
6 years ago
Only shop open in the area on a Sunday-stopped in to after leaving Ohio Station Outlets and hearing chasis noise. The techs were hilarious and got me in/ out quickly. This little shop is a diamond in the rough...
Logan Mendivil
6 years ago
Excellent service with honest mechanics that aren't looking to rip you off. They price their services very reasonably and work very efficiently. Highly recommended.
Dave Mcmillan
2 years ago
One of the few places I trust with my Vehicles. Jeff is a Stand up Guy
Matthew Farnsworth
3 years ago
Very friendly hometown mechanic. Fast and good jobs done consistently:)
Cindy Benham
a year ago
Jeff has fixed my cars for years!
Timothy Conn
3 years ago
He does good work for a decent price .
Dennita Kindall
8 years ago
They were helpful and went above and beyond my expectations.
Howard Lee
5 years ago
Takes your money and doesn't provide the service. Doesn't seem like a good business to me.
wildbilljunior Wildbilljunior f
6 years ago
Great place great work fair prices
Kevin Baginski
2 years ago
As always honest affordable and fast
wildbilljunior
5 years ago
Great work thanks