Tom Ahl Family of Dealerships

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sue Cave
a month ago
We just bought our fourth car from Tom Ahl, with Dewey Mullett as the salesman. He has always been very fair and easy to work with. We have no complaints, beyond our being not-so-good drivers and wrecking our vehicles. Even at that, though, my husband was in a 2013 Elantra when he was hit by a semi going full speed (Semi driver was 100% at fault) Our car rolled, but the air bags and seat belt saved his life. We love Hyundais and appreciate their safety.

  Sara
5 months ago
I was talked down to and not listened to. I made an appointment for an alignment. My steering wheel is off and the car pulls to the right. But, supposedly, that's not what I came in for. The car shakes and I explained that when I set up the appointment as well. Supposedly, someone test drove my car and didn't notice the pull? Instead, they said it was transmission and did a tire balance, without letting me know first. When I tried again to explain that the problem is in the steering, and I didn't ask for the balance, I was supposed to act like I was happy they didn't charge for the diagnostic. Problem is still there, making the tires bad. They said they couldn't fix my car, I'd have to make an appointment with another dealership. I'm a bit of a distance from this place and wasted time and money to be told there's possibly transmission issue. I believe at this point, if you're a woman, they don't think you know anything. Apparently it isn't women that are the issue. At least I knew what the problem was with my car, and I went there in hopes of it being fixed. This is my second review on how horrible of an experience I've had with 2 men being this way. I'm pretty calm until they talk down to me. This guy said pretty loudly that he can charge me for the diagnostic since I wasn't...I walked away before hearing the rest. Since this is the second time dealing with men like this, I hope not to have to deal with them any further. When it's time to get a new vehicle, which may be long before I pay off this car I got in February with the issues it has already, I will not go to this place.

  Bryan Wheeler
3 months ago
I've bought a couple of cars here and always have a good experience with Scott Trigilio. Tom Ahl is always the first place I check for new or used vehicles if I'm in the market for one. It's always a painless buying experience here.

  Chris Rex
2 months ago
I am a disabled veteran and my 2003 Town and country alternator broke and I have no income at this time while fighting for benefits I called Tom wall and spoke to Vince the service manager he told me that if I could get the vehicle to tell Mom they would replace it but I have no way to get there so anyway I wanted to say that tomah is awesome they are very caring for the community and their veterans especially so I want to shout out to Tom and Vince and everybody there at Tom ahl thank you guys for everything I will try to get there God bless everybody especially Tom and Vince and the whole family of their dealerships.

  Julie R.
4 months ago
I was going to buy a car from Tom Ahls dealership when a major mistake was made. They gave me the price of a different vehicle! I did not find out until I did the banking. I was upset, to say the least. They tried to correct the problem, but now I have a set amount of money to purchase a car.I went to MANY dealerships (even out of town) and NONE of them have cars COMPARABLE to Tom Ahls prices.So I returned to Toms dealership to give them a second chance.BOY, I AM GLAD I RETURNED! Tom personally came in and DID ME RIGHT!!I want to commend the Ahl family for making another customer BEYOND HAPPY....I AM ELATED!Thank you, Tom, Mindi, and THE BEST CAR SALESMAN (besides my son) RICK THOMAS. They Definately put the customer first! KUDDOS.

  Amanda Whetstone
5 months ago
unfortunately i have not gotten the great experience and service as some of the others on here got to experience. I had a baby and needed to upgrade my car to a 3 row suv to accommodate my growing and busy family and it has been nothing but a nightmare since the 5th day i took it off the lot. I purchased a used 2017 Dodge Journey- since may 8th the caralytic converter has been replaced 3 times ( they blame Michael tires for putting the wrong size and brand on all three times) torque converter once, brakes on the back rear, air conditioner was on the fritz, another sensor in the brakes & cam phaser senser .etc the vehicle has not driven right since the check engine light came on on the 8th of may and whenever i tried to explain this to Mindy, Tom Or vince they disregarded what i said or told me there was nothing wrong with the way it ran. Have almost broke down on the side of the road multiple times but let Mindy Ahl tell it she would put her Grandma in this car and this car is a great beautful running car! Tom made multiple promises to put me in something new but went back on his word the first time and now im waiting yet again to be put in something new because they want me to wait until they close out there claim under my warranty to fix the current issues. Ive been treated very poorly since day one, laughed at by Mindy when she asked me what have i paid for in this entire process and when i said nothing she laughs and says my point exactly but the point here is when you purchase a vehicle whether its used or brand new that it operates in a Reliable manner and that you are able to trust and rely on it to get you where you need to safely and without worry its going to have another issue come up. Ive been driving small rentals most of which were filthy when they gave them to me one had the check engine light on and was being sold on there lot for $14,000! yet a coworker got a brand new SUV to drive around while her vehicle was being worked on. I purchased a used suv in the past from tom ahls and never had issues or complaints. Unsure of what changed! extremely disappointing experience and extremely poor way to treat someone who just wanted to have a nice vehicle! and from where she thought was a christian driven person. Not to mention when I get to switch to new vehicle Im being told that i owe 35 cents a mile from my Journey, eating taxes N will possibly owe more money I accepted the fact my prior vehicle i traded in had some negative equity that Ive accepted responsibility for to continue to cover but I would love for them to make things right and get me in a nice beautiful reliable vehicle that i deserve and work hard for!

  Jason Peters
a year ago
Excellent dealership. Bought two vehicles 2020 Cadillac Ct6, and a 2021 Jeep Grand Cherokee Summit from Jeff Skelly, A excellent sales person.

  William Good
6 months ago
My Chrysler Pacifica require the hood be repaired under warranty. I made an appointment, and brought it to the dealership, I was given a rental car to use while the car was in the shop. When I picked up my car following the repair, it was perfect. My car was washed and very clean. I am well satisfied .

  Daniel Crow
9 months ago
Easily the most painless and pleasant car purchase I've ever made. Dale is awesome. It's nice to go to a dealership and feel like I'm in control of my shopping. There was no pressure to look at cars I wasn't interested in, and while they offered all the extras, they didn't push when I said no. Tom Ahl is a respectable man, not putting the "market adjustment" (greed fee) on any cars he sells. I cannot recommend this place enough

  Kris Hahn
8 months ago
Excellent car buying experience at Tom Ahl! The best car buying experience I ve ever had. Alec Brown was my salesperson. He did a great job! Very nice dealership! I was super impressed as was my boyfriend! Owner even came over introduced himself and shook my hand. I was buying a used car and noticed some imperfections in the paint. They took care of my issues right away. They did an excellent job! I will definitely refer this dealership for anyone looking for their next car purchase!.

  Robyn Lawson
a year ago
We had a very knowledgeable sales representative Danielle Joseph. She answered all of our questions and explained all the options available for the warranties and very knowledgeable on all the set ups in the vehicle. We highly recommend Tom Ahl.

  Kaia P
11 months ago
So far I've had good experiences with Tom Ahl. I bought my car here and I absolutely love it! The service center is great too! If I need anything I can call and make an appointment or take it right up there and they'll service it! However if you're going up to the speedy lane service center, be prepared to wait awhile. I waited about 2 hours for an oil change but I was also like 5th in line. The waiting room is nice though and everyone there is very helpful! I would definitely recommend purchasing a car from there! Dale Klemens was the gentleman that sold me my car and he was great! Super helpful and very upfront about everything!

  Scott Tyree
2 years ago
Had such great service when buying my Alfa Romeo Giulia, that we went back later and my fianc� bought a new Fiat 500x. Dave Woolf was great to work with, made good suggestions without pressuring into extra charges that we didn't need. By the way, the dealership is 1.5 hours away from our home, but we will go back when we are ready to buy again.

  Heidi Hoff
8 months ago
Will not return. Had a service appointment at 9am which I had to make over a month ago. They did not even look at my vehicle until I called them at 1.30 to find out the status of it. I have an extended warranty and the company said the work should only take 2 hours and they said it would take 2.8 hours and that I was responsible for the .8 hours. I have been a fan of Tom Ahl since I moved here 25 years ago. I will not return to them for anything again.

  Sarah Reger
6 months ago
We brought our car in on September 7th because of some noise it was making. The issue was quickly diagnosed but the part would need to be ordered. For over a week we were told they couldn't get the part. They could not give us any information except the part couldn't be found anywhere and there was no expectation on when they would get the part. On Monday, September 18th we found the part at an auto store. We called the svc dept to arrange to use the part we found and bought. On Wednesday, September 20th @5pm the part was dropped off. We received the call that the car was finally ready at 1pm Friday, September 22nd. As discussed, our bill was over $2100. When I asked if we could get any discount for the 2 week wait, need for us to continue checking in and the fact we had to locate, purchase and deliver the part to fix the car but were promptly told no. No discussion with a supervisor or apology....just no. The customer service department acted like we should be grateful for the opportunity to have our car worked on instead of the other way around. There were no apologies for the delay or thank you for our business!! Yes, our car eventually got fixed but the attitude and customer service was greatly lacking. We have used Tom Ahl before but this time I am extremely disappointed. When someone spends this amount of money you expect some courtesy and appreciation! We have been given no good reason to bring our vehicles back to Tom Ahl Service Center since they seem not to care about our business.

  Anthony Mikesell
6 months ago
Good = was able to get vehicle in for oil change, computer updates, and recall with turn around of only one dayBad = dropping off a 2022 Jeep Wagoneer and was told loaner would be "comparable" BUT was given a Toyota Camry; also as a Wagoneer owner suppose to get some courtesies but received 0

  TitanRacing
5 months ago
Bought a car from Ahl s and two months later the engine has a hole in it, 400 miles past warranty and Ahl s refuses to cover it, what a sorry excuse for a dealership. Next time I go to buy a sports car I ll make sure not to use the car as intended because lord knows this dealership won t cover it.

  Mark Huber
4 months ago
I have gone to Tom Ahl for a number of years to purchase our vehicles, and I have always worked with one salesman. This afternoon I went in to test drive some trucks my salesman was busy with two other customers. Ironically, no other salespeople were with other customers. Upon returning from a test drive, I sat and waited for my salesman to become available. Not once did any of the other salespeople come and ask if they could help me. They could have easily helped in showing me other vehicles. After waiting for 25 minutes, someone brought out 3 or 4 pies. The salespeople and others from the offices came dashing to the location of the pies. At that point I left. My salesman called later to apologize. Maybe there is a reason the other salespeople had no customers and mine had 3. Absolutely inexcusable!

  Adam Boynton
4 years ago
Hands down the best car buying experience I have ever had. Adam Hooker was extremely helpful and very low pressure. He was able to accommodate my needs and wrapped the deal up very quickly.

  Nathan Haase
8 months ago
Alec worked to get us the best possible deal for our new Wrangler. He answered all my questions promptly. I would recommend him to anyone looking for a new vehicle!

  Seth Kohli
9 months ago
Came in the other day to look at a car and they denied me stating my pay stubs don t show full time (they showed I worked 75 hours over 2 weeks) and then stated that I would need to put a whopping $10,000 down in order to get the car financed that I was looking at. The car I was looking at was priced at just under $16,000. I would ve felt better if they had just let me know they didn t want to bother with it.

  Melissa Miller
a year ago
In December I purchased a used Jeep wrangler from Tom Ahl. My salesman Jeff Skelly was amazing and walked us through all the process. I was told I had a warranty the would cover my vehicle if any issues would happen durning a certain time frame. I was skeptical, we hear that all the time right? Most of the time something is not under that warranty. Well with Tom Ahl it is true, in the few months of owning my Jeep I have taken it to get repaired. This last time was a radiator. Guess what it was covered! I thought for sure I would get some type of excuse of it not being covered. So from my first time walking through their door I was treated with respect, like part of the Tom Ahl family, needless to say I will definitely be back to purchase my next vehicle and support this dealership all the way! Thank you for being true to your word and great customer service!

  Judy Duplaga
a year ago
Jerry at the body shop went above and beyond all expectations in handling the repair of my vehicle after an accident. He puts you, his customer, as his priority which exemplifies the Tom Ahl philosophy of doing business. Thanks for being good at what you do, Jerry! I would highly recommend the Tom Ahl body shop to anyone.

  Brent Romes
a year ago
Bought a car from there 7 years ago. Bought another from there last month. With the lifetime warranty how could you go wrong! Our salesman was amazing! Andy was patient with us and didn't push.. So we bought two cars from him in one day!

  Jason Ingram
10 months ago
One of the best dealerships I've been at. Terry was awesome and made buying a car one of the best experiences!

  Team Mangini Real Estate LLC
a year ago
I may be a bit bias because I'm a huge mopar fan but, even based on the service and sales aspects alone I'd highly recommend this place. My last 5 vehicles were Dodges and the service department here has always done a great job for me. Mr. Skelly was the only salesman I've had the pleasure of meeting. Very genuine and just a nice guy. I'm a customer for life.

  Sadonna Coysterling
8 months ago
Tom Ahl is the Best around. When Tom says he has a certain vehicle, you can believe that he has that vehicle on his lot. We have went to different car dealerships that have advertised the New Chevy Trax. When we drove an HR or so Only to find out they lied about it. There was not 1 Chevy Trax when they advertised 6 of them on the lot . We said Tom will have one before the Chevy dealership have one. No pressure at Tom's Friendly staff. Jeff Skelly is our go to man when we want to buy a car . The Best place to go....

  mark miller
2 months ago
Best honest owner in the united states and a God fearing blessing to allen county Hardin so on and so on ...GOD BLESS HIM

  Jamie&Wade
8 months ago
Have had the truck here 3 times for the same issue/code. Just got it out the shop Wednesday, $2700 later & it's still messing up. They're just throwing parts at it at this point. Called to tell them about it and I didn't get an apology, we'll make it right or nothing. Trucks going back in on Monday. I'm sure they'll say it's something else and expect us to pay more $$$!! The parts they changed didn't fix it, so we need our old parts put back on, our $ back or the problem fixed!!!!!!

  Kerry Coyne
a year ago
Tom Ahl has the best customer support after the sale. Many years ago brought a minivan and did not get extended warranty. It was not detailed very well but I lived an hour away and not convenient to take back. Instead they sent a driver with a car to my house. Left me the car took van back and really detailed and then returned next day. Then about 8 months after purchasing there is no warranty, but I told there service and dealership here in town something was not right with steering all along. Well rack and pinion went out and was going to be about 2000 to fix. I called Tom Ahl and explained situation. They called me back next day and told me to take to local dealer and Tom Ahl would pay for it all. So recently looking for a good newer jeep. They had one so we went and looked. They already offered free lifetime power train warranty on it. Already had ziebart protection. We liked it then negotiated through email. They were already lower price than any other dealers around area. I felt like we got a good deal. Then they even gave me a good deal to upgrade to a bumper to bumper warranty and discounted it. Great dealership. Have followed up with us just to see if everything good and any issues even small they take care of it.