Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris
11 months ago
I just had my vehicle serviced and I am completely satisfied. The pricing is very fair. The owner takes great pride in his work. He was like a friendly neighbor. If I ever have any car trouble, I will take it to Russell's.
Kristy Brewer
a year ago
Took a vehicle here for an ABS problem. Was a tow in.After them having it for a long time considering I had an appointment I get a call asking me to authorize a repair.I asked what needed replaced and an exact price.His reply was I d have to dig into it more and said it s gonna be expensive .Now of course I wasn t going to authorize a repair without knowing a price or the problem and when i told him that he became belligerent and said well just come and get it then and hung up on me.When I went to pick it up he wanted $79.95 which I paid but he refused to give me a receipt for.Had it towed to another shop.Service: Vehicle Inspection
Jacob Bastien
4 years ago
As far as I know the work was good quality, but the customer service was awful. They took five days to get to my car when they said it would be the next day. Every time I called I was told it would be later that day. Eventually I called and was told they were waiting on parts. I still had no idea what was wrong, was never given an estimate, and was treated rudely for asking these questions. I'm glad it was fixed, but I wouldn't recommend this shop to anyone who isn't willing to be completely removed from the entire experience until the bill comes due.
Steven Turner
3 years ago
My son's alternator failed enroute home to Indianapolis over the weekend. On Monday we called Russell's around noon, and he said he could have it replaced same day, which he did... and for a reasonable price. I would recommend Russell's. Got us back on the road quickly and fairly.
Gabby Alonzo
2 years ago
I can see why this place is so highly rated! I was in town visiting family from California my car started leaking oil I called 5 shops got ranges from $60-155 to get a visual diagnostic I called Russel's He didn't charge me anything to look at it and was able to work me in a very busy schedule to accommodate our travel schedule Everyone we worked with was Amazing!!!Services: General repairs & maintenance, Auto engine diagnostic, Oil change
Ryan Street
4 years ago
Was told this was the place to go to for classic cars. Called and the person who answered was curt and rude. They flat out refused to even look at the car. Then they just hung up on me.I cannot speak to their quality of work, but I certainly can speak to their customer service, which is absolutely terrible.
Gary Jestice
6 years ago
THEY ARE SIMPLY THE BEST. YOU CAN TRUST JOHN RUSSELL COMPLETELY. I TAKE MY CLASSIC AND COLLECTABLE CARS TO HIM. TOTAL PEACE OF MIND. AND NEVER A PROBLEM. ALWAYS ENJOY TALKING WITH JOHN. HIGHLY RECOMMEND RUSSELL'S AUTO REPAIR!
John Moran
9 months ago
Great business. Honest, reliable family business. Highly recommended.
Bob Duncan
3 years ago
Father and son duo. Generations of knowledge, fair pricing, excellent service. Not your bargain service joint. Quality plus price equals value.
Crystal Jeffries
2 years ago
They dont make a certain part for my car anymore so he made the part. Is Affordable and quick.
andrew rabolt
4 years ago
Use Russell's for work vehicles. Offers fair pricing and quick services. Couldn't do our job without his shop.
Bill McDonald
3 years ago
Great experience with this shop. Was travelling and needed some help and they were able to quickly help me. I am very thanful for them
rebardon
5 years ago
Always helpful. Smartest mechanics I've ever known. Great to deal with!
Annabelle Luyet
8 months ago
Great, quick and trustworthy.
John Bissman
5 years ago
Always great service, trustworthy and hard working!
Daniel yao
7 years ago
Very honest people, very reasonable price.
Teresa Knight
3 years ago
Jeff is the most honest mechanic in town.
David Enright
a year ago
Reliable, honest and timely.
Paula Shupe
6 years ago
Always honest and fair pricing.
Lisa Duncan
3 years ago
Honest reliable service.