Lebanon Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Parker
2 weeks ago
My experience purchasing a Mustang from Lebanon Ford was nothing short of exceptional. Despite buying it out of state, the customer service surpassed my expectations. The staff went above and beyond to accommodate my needs and ensure a smooth transaction. Their professionalism and attention to detail made the process seamless. I highly recommend Lebanon Ford to anyone in search of a great buying experience.

  Andy Flanagan
a month ago
Came in last month and bought a 2020 ford fusion. Josh was a great salesman. Had everything set up when I went in, the process was easy and hassle free and I got a great car at a good price. Highly recommend this man if you re ever in the market for a new or used car. He will make sure you are taken care of!

  natalie holbert
a week ago
Long time Ford vehicle owners, first time Lebanon Ford customers. Trisha was outstanding. Very patient with my intensiveness, thank you! Went above and beyond to ensure I was happy with my purchase. Dan was amazing getting me in and out quickly on the financial end. It was truly a great experience from start to finish. I highly recommend visiting this dealership.

  Shannon Gregory
2 months ago
We worked with Trisha for the past two days to purchase a Bronco sport. She was patient and so easy to work with. We also dealt with Jenny and Jason in finance and they were both super helpful and knowledgeable, and so nice! It was almost an hour drive for us and we had to do it twice, but worth the drive! I love my new ride.

  B Smith
a month ago
I had an excellent experience buying a car with Lebanon Ford. Kirk guided me through what to do over text and worked with me with my unusual circumstances. Also appreciated all the help Jason gave me the day I picked up my car. Thanks everyone!

  R Fisher
a week ago
Bought a 2021 Ford Explorer from Brant Benson recently. Great experience, really liked working with him. Answered all my questions and was very responsive over the week or so from when I first looked to when we closed. He made it very easy and would highly recommend Lebanon Ford and Brant. Looked around for a long time online and am glad we chose Lebanon Ford.

  Jake Robinson
a month ago
I just purchased a 2023 F150 super crew cab XLT four-wheel-drive with the Whipple supercharger. Brant was amazing. The salesman was unbelievable. I ve bought cars with him before he he talk to me on his day off. What salesman would talk to you on his day off honestly none that I know of he was amazing his name again as Brant see him he broke everything down for me and showed me what this would do what this would do what this is not going to do. He helped me figure out what was good for me and what was not good for me he wasn t trying to sell me a bunch of crazy stuff. It s amazing service amazing service and also Jason the financial guy was amazing. He did the same thing he s like I don t think you really need this or this you know it s amazing Service I highly recommend anybody going to Lebanon, Ford, Lebanon, Ohio. They really treat you like a person has not just a dollar figure with them , they check back with you check back with me throughout the year on my last purchase like every six months. How s the car doing? Everything good? Do you need anything? Let me know who does that unbelievable service unbelievable service Brant at Lebanon Ford.

  Julie Hood
4 days ago
Having bought 11 cars facilitated by Brant and/or Bryan, I can wholeheartedly say that the process was incredibly smooth and pleasant. I initiated my last purchase that was largely completed through email on a Friday. I arrived Saturday morning, took a test drive, signed the paperwork and left with my Toyota Highlander, in 45 minutes. Great experience, super friendly staff that treats us like family!!

  Cally Maloney
a month ago
Trisha Younkman was the stellar sales rep that handled my first purchase of the perfect family car! She was so kind and attentive to my family and me! Even after I drove off the lot and found a minor issue, she was so quick to set a solution in action. I highly recommend! She is a rare one that goes above and beyond!Jason in finance helped with my purchase too and he was wonderful! So nice and personable!I d happily continue doing business with Lebanon Ford!

  Jessica Flores
3 months ago
Had a great experience this weekend at Lebanon Ford. Tanner was great! Took time to scrape stickers off so that we could take the truck that night and sign papers the next day due to it being late when we came to look. He is very friendly and was great to work with!

  Jonette Friend
2 days ago
Freeda is an amazing sales professional you could Never leave disappointed with her helping you !!! In the business office Jason was punctual and had everything ready to go so I could be in and out in 30 minutes. Could not have been any easier. And my son loves his new car. Thank you !!

  Meghan Ring
2 months ago
We had a great experience at Lebanon Ford. We traded in our car and left with a family vehicle we loved. Tanner was knowledgeable and very easy to work with. He made the process seamless. The customer service was great and we felt valued and appreciated. He worked with us to get to the target payments and made it all happen as fast as he could.

  Adam Tipton
a week ago
Went in to purchase a used truck on their lot. I met with Tanner Moberly. He was a great salesman. There was no pressure, answered all my questions in the vehicle and on the deal, The truck was priced very well and worked towards a for price on trade. We were able to meet, test drive, make a deal, and secure financing in just a little over an hour. I was surprised to have to come back the next day to sign all the paperwork as the finance manager was slammed that day but honestly after doing it in two trips I feel it made it go a lot faster overall. Jason Shellenberger (finance) was great to work with as well. He throughly explained any extras they had to offer that applied to my vehicle. This wasn t a high pressure experience either. I was in and out in less than an hour to sign the paper work. This was the best dealership experience I ve had over my many purchases over the years. I highly recommend Lebanon Ford!

  Rick Haun
3 weeks ago
Our sales contact was Josh Davis. Very nice, easy to deal with and not pushy at all. Easiest and fastest vehicle purchasing experience I ve had. Finance was quick and easy. We will definitely go back for future purchases

  Scott S.
a month ago
My wife and I were very impressed how simple the buying process was. Trisha was extremely helpful and made our experience enjoyable. The communication was just right and never felt like it was too much. Jason spent time with us and provided options to protect our new purchase. Thanks for a great day!

  Kayla Wolf
a month ago
We recently had the pleasure of working with Trisha during our search for a new Ford F150, and we couldn t be more satisfied with the experience. From the outset, Trisha was incredibly welcoming, making us feel at ease with her friendly demeanor. Communication was a standout aspect of our interactions; Trisha was always prompt in responding to our queries, ensuring we were well-informed at every step of the process.Trisha s knowledge was impressive. She provided us with detailed information about the vehicle s features, performance, and financing options, which greatly assisted us in making an informed decision. What we appreciated most was her respectful approach; at no point did we feel pressured into making a decision, which is a testament to her professionalism. Trisha made the entire process smooth and stress-free.

  Joyce VonWahlde
3 months ago
Lebanon Ford is an outstanding dealership. All the staff I met were friendly and very helpful. Especially, my sales specialist Josh Davis. Josh was exceptional. He was personable, professional, knowledgeable, answered all my many questions. Was determined to put me in a car I would love which he did. Calls to make sure I m still happy and to see if I have further questions. I will definitely recommend Lebanon Ford to all my friends and family.

  Charlotte LeClaire
3 weeks ago
Jacob and the whole team went above and beyond. I bought an escape and it was totaled within three weeks by a person who ran a red light. Jacob emailed me and found me another escape quickly and for 0% APR (as before). They are extremely professional and kind. I would recommend Lebanon Ford to anyone. I love my Escape.

  MP Ryan
a month ago
Had vehicle into the dealership for a significant issue that was covered by warranty on 11/16/23. Met by "service advisor" Kyle Carlson. Was told by Carlson to take the 2018 Ford, with just over 40K miles on it, to another dealership. I insisted that the car was staying with Lebanon Ford, and was driven home. Had no communication from Kyle Carlson for a week. Tried, unsuccessfully to get a status on the car during the following week; NOTE - Carlson does NOT answer his work, or cell phone. After having Carlson ignore my calls and messages, I then called the general service line listed on the web site, several times; one call was answered and was told that my concerns would be forwarded to both Carlson and a service manager (NOTE: I never heard from anyone from Lebanon Ford after this call); other calls were simply never answered or responded to (after messages were left). Finally, after having the vehicle for two weeks at the dealership (for what should have been no more than a two to three hour job), I received an abrupt text from Carlson at 5:25 pm, indicating that car would be ready the following morning. During the following week, I provided appropriate, honest, clear feedback to the dealership about the experience when asked. Received a call from Betty Ivanovich from Lebanon Ford; she was condescending, and didn't seem interested in anything that I had to say. I made it clear that my issue was with the lack of communication from Kyle Carlson, and not with the work. Betty mentioned, several times that my review was to be treated as a "learning experience". Bottom line: I've purchased my last two vehicles from Lebanon Ford, and drove the extra distance to have the cars maintained there as well. Was made to feel like my business was not important to them. In the two months since, I've sold the Ford, and purchased from another brand; one that seemed thrilled to get my business. I will NEVER buy another Ford, and would not recommend Lebanon Ford to anyone looking to purchase a new vehicle, as well as get appropriate, professional service after the sale.

  Sukesh Roy
2 weeks ago
Josh Davis was truly exceptional during the entire purchasing experience. His personal touch to everything from choosing the right car to setting up the garage opener in our house was unmatched by any sales person I've encountered. Keep up the great work, Josh. You will shine in life.

  Alyssa and Neo
4 months ago
Hello, I recommend this dealership to anyone looking for a new or used car! I ve recently bought my 3rd vehicle from this location! Josh Davis and Bryan Hoying have made sure to get me just the car I m looking for , with great service every time! These guys have made my family, a ford family and will continue to be coming here for a purchase of a new vehicle!

  Rob Speicher
a month ago
The folks at Lebanon Ford are very easy to work with. Bryan Pence in sales is a great guy (not just a good sales person). Knows his products and accommodated my overly-analytical need to understand the details of everything. The truck was priced to sell so there was just a little back and forth on my trade. Nothing unreasonable. From working with Bryan via email, to the in-person appointment, to wrapping up with Dan in finance, it was a good experience. I drove 50 miles and passed several other dealers to buy from Lebanon Ford.

  Jackie Hatley
9 months ago
So was looking to get a car. Went looking on carvana and found the one I wanted and it was at Lebanon Ford dealership. It was disappointing at first walked into the dealership which is very nice but was not greeted or approached. Was there for an good 10 minutes so my son went and asked who can I see about buying a car. The salesman Brant apologized and helped me with the car. Took a 2023 Mazda CX-5 carbon edition for a test drive. Came back said I ll take it. He took it back and had it washed and filled the tank with gas. Was in and out with my new ride in no time. Brant was terrific. Also was given cute little key chains for my new ride

  Tim Florea
2 months ago
The single best car buying experience I have ever had! It started with my Salesman, Josh Davis, who's attention to providing excellent customer service was exceptional! After my test drive, I left with my new vehicle almost immediately afterwards. I came back the following day to complete the finance paperwork, which only took 30 minutes!!!! My next purchase will most certainly be at Lebanon Ford!

  Kenna Bowers
a month ago
Visited lebanon ford today needing to upgrade to a bigger vehicle for our growing family. We were helped by a salesman named Josh Davis who made car shopping stress free and super easy! Walked out with a beautiful Ford explorer that is everything I wanted! He was very informative and honest while helping me make this big decision.

  Jeff Calicoat
a month ago
Trisha Younkman, did an outstanding job in communicating with us throughout the complete process. She was very professional and courteous. She actually came in on her day off to assist us with the GL450.Thank you Trisha

  David Bays
3 months ago
I bought a car at Lebanon Ford dealership they sold me a car that needs 1500 in repairs needs 4 new tires and an alignment they also said they gave the car an oil change so I had the other dealer ship check oil it was black so all they did is reset the computer did not give the car an oil change. So opinion is they did not check the car they just put it on the lot so the customer could pay for the repairsFord does not care for there customers if they did they wouldn t put a car on lot for sale that needs 1500 in repairsI will never go to another ford dealer ship and what sucks I m a ford guyI had to take the car to another dealership to be repairedDo not trust Lebanon FordMy sales rep Josh. He was really good but he can only do so much but he was nice cordial did everything I asked of him and More It s not his fault that his bosses don t know how to run a business or care for their customers. Be wary of Lebanon Ford. Generation

  Teresa Dean
6 days ago
Very disappointed in my service at Lebanon Ford.The mechanics didn t explain anything . All my lights are on now and it only had check engine light on . Kyle said mechanics test drove it My ford Fusion came out worse then when it went in . My back up camera quit .I had to use screwdriver to get out of park . They didn t even fix all that I requested. The diagnostic is even worse than when it went in. I My car broke down half a mile down the road they had no antifreeze nor oil in it and they had my car for a total of three and a half weeks . now I know that I was getting antsy about my car but I never said don t fix it, it was my money and they should ve done what I asked him to do. I m very disappointed and would never take my car back to Kyle . He was a very respectable guy but as far as making sure my car was done properly, he failed very disappointed.

  Corbin Conwell
6 days ago
Brayden was my salesman. He was very helpful and even with it being a used vehicle, came out and showed me all the bells and whistles that these new trucks come with. Had a great time the whole process.

  Mike Thomas
2 months ago
By far the best car buying experience I have ever had. Fast and efficient. No stress or haggling. Lots of education with my best interest in mind. Trisha was amazing throughout the process and I would recommend her and her team to anyone buying a car.