Buick GMC Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joyce Combs
2 days ago
Very uneventful. The little fella who greeted me and helped me out of the car was so nice. The young man who informed me I would need tires soon, explained to me my options so that my warranty would continue. They told me the service would take an hour and it did. I appreciate these young men. Thank you!

  Cindy Gray
a month ago
I ve purchased over 10 new cars in my lifetime. This was by far the best experience. George was very knowledgeable about every car we looked at. He listened to what I wanted in my next car matching me to the perfect car. Thanks so much!!

  Travis Sands
a month ago
Jake Sweeney Service Shop quickly got me in and fixed everything my truck needed to get it back to me the same day! Great customer service and communication through the whole process. I ve had my GMG Sierra in there multiple times and they always do a great job! Definitely recommend!!

  shane hyden
a week ago
Brought vehicle in after braking failure. Personnel very professional and understanding of the circumstances. Team communicated throughout the process and service completed quickly. Zero issues.

  michael schmidt
3 months ago
I have been coming here for years, and the service department has always done an excellent job! They have great customer service have always worked well with me, very patient and polite and help me get the best deal. Easy to work with for sure! Nate and Derek are wonderful to work with

  Ken Fackender
3 months ago
I arrived to find this 2022 truck, a 2-year-old vehicle in showroom quality! Clean inside and out, full of fuel, and ready to drive anywhere across the US!The Salesman met us and provided us with his personal best. He was very professional. If he didn't know an answer, he took the time to research and follow up with me before asking if I was satisfied with the vehicle and if I was ready to purchase or see another truck.Logan Henderson thank you for a great experience.Sincerely,Ken Fackender

  Mahogany Green
2 weeks ago
I'm rating the dealership 2 stars because dealerships are hard to trust. All of there business is conducted behind closed doors. Everytime I have brought my vehicle in for service for one thing I leave with a 3000 some odd dollar bill. They always claim a bunch of things are wrong with your vehicle but most of the time you can never see what the issue is. You just have to trust their word. My car appeared to be running fine no evidence of a leak but yet they are telling me I have multiple leaks.They charge outrageous prices a regular person making minimum wage who still needs transportation to get from point a to point b would be impossible to afford.

  Chad Carey
2 months ago
I can t say enough about how great this Cadillac dealership is. I happen to be in Lebanon and was trying to be efficient with my time called them out of the blue. They immediately worked me in for an oil change and tire rotation on my 2022 Cadillac Escalade, everybody there was super friendly, very accommodating, nice clean dealership, very professional, I live over a half hour away but I will be coming back here for all my service from now on!!!

  Jarid Carl
a month ago
Brought my terrain in for an oil change and tire rotation. They came back and told me that I needed an entire engine reseal and said it would run me about $4200. No explanation as to what was exactly leaking or even a proper diagnosis. At least tell me what component is actually leaking. Other than the mechanical side of GMC everything else has been great. Brian the sales rep has been my go to guy for auto sales. But I will no longer take my vehicle to GMC for anything.

  Frank Frazier
a month ago
I took my car to the Buick GMC service center because my passenger door when unlock and open they kept my car for two days. Tell me it was actual and then they had to order. They called and tell me the next day. The next day is the door and they had to order it, which would take four days, so they already had my car for two days . Car was at the service center. Someone broke the window on the passengerside stretch marks in the paint and hand prints left on the driver door.this is the worst service I ever had.Have not talk to the manager yet trying to get in touch. And PS it will be paid $267 for the door they need for the car plus a $500 deposit that paid already

  Cody Myers
a month ago
Routine oil change needed on my 23 Blazer. Called and made an appointment for my free oil change service. They had availability same day and the next couple days. When I brought it in the next day, they immediately took my info and vehicle and finished the work within an hour AND had my vehicle sent through their car wash at no cost. My only complaint is that I wish Jake Sweeny had more locations closer to Dayton. I had to drive a half hour to this locations in muninnn

  Ken Bill
3 weeks ago
Brian was excellent he was very knowledgeable and extremely helpful. He took time to go the extra mile to get us the car XT4 we wanted. We will be back. Thanks for a great experience.

  ELAINE BOWMAN
2 months ago
First, I have the best salesman this dealership has to offer, Ron Morris. I/We have purchased several vehicles from him.I just finished purchasing another vehicle from Ron {which is #5} & received the same wonderful treatment, again from Ron, as if it were our first purchase!!

  Papa Lutz
2 weeks ago
All the men in the service department were very nice and professional. My vehicle was ready in the time stated. Washed and ready to go.

  Frank P
2 months ago
I was having an issue with my tailgate And my radio. They got me in the same day and got my parts ordered. Very courteous and it didn t take long to wait for it to get fixed. Great job.

  Zain Dweik
2 months ago
Extremely disappointed with their service. The main issue I reported about the GMC sierra 5.3 engine vibration at V4 mode was not resolved and I was told this is normal ( my prior sierra never had that issue). Was told there are $$$$ repairs that needs immediate attention took it to a trustworthy mechanic who proved and showed me that those are not needed

  John Nackhla
5 months ago
Excellent service . Did exactly what I asked them to do. In addition to that, they inspected my car and made note of additional work that needed to be done. No pressure, just the facts. I will be going back to have the additional work done when it is convenient for my schedule! Courteous and friendly folks ! Update: 11/1/23, oil change. Same as last time , perfect and . A free car wash to boot! Perfect!

  Leah Farris
3 months ago
Jake Sweeney GMC always provides great service in a timely manner! It's also nice that each time you take your car in they provide a complimentary car wash and vacuum the inside of the vehicle for you. If you're looking to buy a new vehicle I definitely recommend Jake Sweeney Buick GMC in Lebanon!

  Dale Allen
2 months ago
Excellent services was provided for me today I would have more extensive work performed if a loaner will be available in the future! Highly recommended dealership

  Robert McLagan
a month ago
The service at Jake Sweeney in Lebanon is always efficient and solid but to learn today that we, residents of SW Ohio, live in what Sweeney/GM considers a Severe weather zone for maintenance reasons is a tad disheartening not to mention downright silly. Being in a severe weather zone to them means unless you follow that specific maintenance schedule your lifetime power train warranty is void. Comparing the severe vs the normal will cost you several grand more over a very short period of time. I will blame myself, though, for not asking when I purchased our certified Buick which maintenance schedule SW Ohio residents need to follow since we live in perhaps one of the most temperate climates in the Midwest. If you/we fail to have them change the cabin air filter for an overpriced amount and your lifetime power train warranty is void anyways. Oh well. It s just money.

  Joe
2 months ago
Excellent customer service. Professional atmosphere with up front pricing for the regular maintenance I was in for . This was my second time there and both times were great. I will be back.

  Chris Lais
4 months ago
One of the bestest experiences I ve ever had purchasing a truck. The sales person Brian Petrequin was so professional and courteous. He listened to our needs and recommended the perfect truck for our business. The showroom and facilities were immaculate. Brian was very clear and his communication skills are excellent. At first, I was nervous, traveling all the way from South Carolina but now that I know Brian, I would drive from California to do business again. It was so worth the drive. If you like, upfront, honesty, integrity and easy to do business with, I recommend this dealership and Brian Petrequin.

  Dean c
2 weeks ago
Well done by both people I had contact with, the service writer who went out of his way to help and the courtesy driver.

  barrry cabrera
4 months ago
What a great bunch to work with , I my self couldn t drop off my vehicle, so I sent wife for me she was treated with great respect, my vehicle was promptly serviced and returned to my wife , and I was very surprised that there was no bill , they explained because we purchased or vehicle from them our first service was taken care of , what surprise thank you so much we definitely will return A+ service ,

  Rick Henry
6 months ago
My wife and I purchased two vehicles in 24 hours. From the salesman to the sales manager the experience was terrific. They heard what we were looking for and helped us find the vehicle and moved quickly on the paperwork to ensure we could get in and out.

  Misti Sims
4 weeks ago
I bought my dream car at the Jake Sweeney Used Car Dealership in Lebanon Ohio! You will not be disappointed! Warranty on the paint and interior for one year and free oil changes, that s awesome and my salesperson was outstanding. I definitely recommend them for your next purchase!

  shawn burton
3 months ago
I had to wait 2 hours because they didn't have the correct oil filter. However, they made it right by covering the cost. Great customer service.

  Wally Patton
6 months ago
First of all my name is Wally not Walton. And I believe I was lied to about a special tool they use for the pinion seal. I worked on cars and trucks for more than 30 years, never heard of such a thing. I also searched the internet for it and found nothing. They were generous to give me a $200 credit and then told me they forgot about a part that they needed to install. This part was not mentioned in the original quote. No labor charge but the part cost $189. I think the work preformed was done correctly. I will know more in a week. You asked for my comments on your business here they are.

  Scott Maclean
5 months ago
Cancelled my jake Sweeney warranty, because I didn t want to replace my cabin air filter that day , was there for my second oil change only , car only has 10,800 miles on it , think it s ridiculous that the service guy was not responsible about me doing it laterService: Air & cabin filter replacementService: Air & cabin filter replacement

  STEPHEN MOORE
3 months ago
Scheduled online, got there early by 20 minutes and they were swamped, very busy. Had a long wait, and the service was very good, and they made sure I was a satisfied customer. I ll be back!