Echard Collision Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rae Brenneman
2 months ago
Good experience with the Baltimore location, bad experience with the Lancaster location. I hate leaving this review because the shop came HIGHLY recommended. I received almost no communication while my car was in the shop. I had it towed there from the Baltimore location as they said the Lancaster location could get it done faster. After it was towed there, I tried to call many times while my car was there and there was never any answer or an option to leave a voicemail. I let the employees know that their voicemail box was broken but that was not fixed in the 2 months my car was there. I was referred to the Baltimore location by locals and one of their employees after posting on Facebook "Does anyone have recommendations for a repair shop that can work some of a deductible into an estimate?". I sent multiple emails asking if they were able to eliminate some of the deductible, as I have never paid a full deductible at any repair shop, and they completely ignored my question and just said "you could probably make payments". I didn't even receive this communication until after they started working on my car, and I would have taken it somewhere else if I had known this as I am struggling financially. My mom came with me and even asked about the deductible when we picked up my car and the receptionist just ignored us. I never received any communication about when they looked at my car, what was wrong with it, an eta to fix it, billing from insurance, etc. I gave up calling since I couldn't leave a message so I would never get return calls and sent emails that were met with short, vague responses. I asked for an ETA on repairs multiple times and the only communication I received was "Don't know. Waiting on parts". I'm very patient and aware repairs are taking longer, but to not even get a response to whether it would be weeks, a month, several months, etc. is ridiculous. I needed a *rough* ETA because my insurance only covered 3 weeks of a rental car so I had to pay an additional few weeks which was not cheap, and then borrow a family member's car but wasn't even able to give them a rough estimate of how long I would need it for. I wasn't even given an ETA when the parts came in, just randomly got emailed one day 2 months later "Your car is done". I went to pick it up at 5:30 a few days later as I don't get off until 5-6pm (they close at 6) and have an hour drive from work and they seemed annoyed I was coming in so close to close. When I came into the office it felt like I was intruding on their personal conversation. Then after driving all of that way, they informed me they only received $3,000 from insurance and were missing $7,000 of the payment which I did not have as they never informed me in the 2 months that my car was there that they were missing seven thousand dollars. I feel like that's an important detail to mention prior. Because of this I was not able to pick up my car that day despite driving an hour there, returning the car I was borrowing from a family member which was 2 hours round trip and then I had to drive back 2 hours again to borrow it for another week until the rest of the insurance check got mailed. Then I had to again, return the vehicle I was borrowing, another 2 hour round trip, and drive an hour back to the shop. When I got my car the body work looked very nice minus some slight peeling on the fender but there is a belt or fan making a ticking noise that wasn't apparent before the accident and it is having some trouble shifting over 45mph. I no longer have a car to borrow and cant afford another rental, but I also genuinely just don't want to leave my car with them again to evaluate it after everything being such a hassle. Despite all of this I have been nothing but patient and kind with the employees but I wish I would have been more assertive because I feel like the whole situation was just really unprofessional and not taken seriously. They seem like decent people but it just felt like they didn't care about my situation enough to even keep me updated with what was going on with my car.

  Carl Martin
2 months ago
WentThere for a estimate and the lady helped me with ease and asked a tech to come out look inwhich he obliged and suggested things to her and I got my estimate and went on my way nice people I will say that

  Noah Adkins
4 months ago
Owner extremely unprofessional. I wouldn t advise yelling at clients because you failed to fix a car properly. The proceeds to tell the client he hates people.

  Marissa Miller
a year ago
I took my 2014 Volkswagen there to get the drivers door & fender replaced, they did a great job! The paint match is perfect & all the electrical works great! I also had a stripe on my car that they redid to match the old one that was there & it s about got me convinced to take it back to have them freshen up the other side too! Plus my car was the cleanest I d seen it in a minute when I got it back & they had the best prices by far! Absolutely recommend!Services: Painting, Electrical, Body & Trim

  Larry Reams
3 years ago
It's quite simple really. These guys give you a reasonable price and do exceptional work. I have had much experience with this pattern over many years of dings and other voice my girls have had with cars. It is worthy to note that at no time has my evaluation above altered. Consistently keeping good people and doing great work is not common.

  Rebecca Urbine
5 years ago
This shop was recommended to me by Buckeye Honda. They are friendly, but not on the ball as far as communication goes. I was told that my car would be in the shop, a week-max. They had it close to 2 weeks (1 of those in which none of the work was really done on my car, yet I was still paying for a rental and the coverage for that). After waiting to hear from them, I finally called and they said "oh yeah, it's done".After picking up my car, there was white flaky stuff everywhere. A few days later, I noticed that I couldn't lock my car physically with the key part of my key-fob. Turns out, they forgot to re-activate a T-pin? The white flaky stuff, they said they would clean, but to this day (2 months later), it is still there after they already "cleaned" it.So overall, very nice staff person at front desk, but poor communication and not so great on the overall job.

  Nick DJSnaps
2 years ago
Echard was Great. They did great work on our front bumper and even repainted the fender to blend in jist cause he didn't like the way it was preciously painted. They go above and beyond.

  Merlin Simmons
4 years ago
I screwed my car up pretty bad when I tried to spare a raccoon. Luckily I was referred to Echards and they took a look at my car, gave me an estimate and scheduled me in. They ended up charging me $100 less than the original quote and fixed my tail light in like 15 minutes when I stopped by next week after work. I had been quoted $150 for fixing my tail light at a different place and they only charged $70 for it! Customer service is your car will be in good hands.

  Karen Colvin
5 years ago
Twice I ve had my car repaired there due to an accident and both times they have been great. I would highly recommend this company. They are professional, have excellent customer service, and quality work.

  Carla Blosser
4 years ago
Had a couple cars and a truck fixed here. Great customer service. Great work. Turn around time on my repair was great. And its guaranteed for the life of your vehicle. Highly recommend.

  Shelby Guyton
2 years ago
Called to get a time to come in for estimate and was told to come in anytime. Drove there and no parking. Came back 30 minutes later and same problem. I called the shop to make an appointment since I couldn t park and come in and was promptly hung up on. I was nothing but nice saying please and thank you. Wouldn t recommend wasting your time or money on this place. Poor customer service.

  Jeff Sowards
3 years ago
Always do a GREAT JOB. This is the 4th time that they have worked on a vehicle for us. All had rust issues and they fixed them and the rust has not appeared after 4 years.

  Zack Watts
3 years ago
As a first time user of Echard Collison I was very pleased with the quality of the work and the professionalism. Got my truck in and out quickly and looks great.. Definitely recommend this place.

  Stacy Billingsley
2 years ago
They did a great job on my truck! Jesse is great to work with. I highly reccomend Echard Collision!

  penny strohm
4 years ago
Echard did a great job on our truck! They were very detailed and friendly

  Brad Qualls
3 years ago
Very friendly there were a couple cars that were finished. They looked really nice.

  Steven S
2 years ago
They're absolutely great people and perform the best work. Always recommend them.

  ohio_girl_ 40
4 years ago
My car was part of a hit and run and they got me back on the road in no time. I would definitely take my car back to them.

  Jim Rasmussen
4 years ago
They do awesome work and quick getting car back

  Shirley Bolyard
4 years ago
Always does great work on my car repairs

  corey england
4 years ago
They fix the car but after looking at the paint job there's a bunch of specks in the paint

  Donna Mae Horn
5 years ago
Fixed the car up and matched the paint do well you can't even tell it had been hit

  tanpelican bookman
2 years ago
Excellent body shop, my car looks great

  Richard Shannon
5 years ago
Friendly people. Did an outstanding repair on our CRV.

  Dorothy Lilley
3 years ago
They did exactly what they said they would do, it was done when they said, and they did a beautiful job. Estimate was spot on.

  Robert Hamilton
7 years ago
I fix my car in just a couple of days and I got mine back

 
a year ago
Best body shop around.

  travis shupe
4 years ago
Your car is fixed right the first time!

  David conn
3 years ago
Very good job ,and price is affordable!!

  goldie pauley
3 years ago
Fast courteous service done right