A & J Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Warren White
a week ago
Don't do business with these morons. Needed lockout services and they left me stranded. Called to check on the ETA of the driver they just hang up. (I'm only 5 minutes away) They said it was going to be 2 hours. By the time I'm done with this guy hes not going to even show up in a Google search. Maybe you shouldn't hang up on stranded people. $2500 to take this review down. Reported to the BBB.

  Matt Brown
4 weeks ago
Took my classic car out for the first ride of the season. Water pump ended up failing. Chris from A&J showed up right on time. He was very personable and professional. Chris went the extra mile to make sure no damage was made to my car during the whole experience. He respected the car like it was his own. If i ever need a tow again i will be calling and requesting Chris as my driver. He understood how expensive and how much work had went into my car. 100% satisfied with my service. If you have a classic that needs a little more attention than the typical vehicle, call these guys.

  Chase Heath
2 months ago
I called them for a tow got quoted a price but also told that they could not get to it until the next morning. I said that was fine they told me to call back at 9:00 a.m. and they would get my vehicle picked up first thing. I called at 9a.m. And they said they would get it in about an hour or two. Around 2:00 p.m. they had still yet to pick up my. I called them they said we'll get to it today. 5 hours later I called them again because they have still yet to go pick up my vehicle and they at that point ignore my phone calls. And since the owner wants to reply to this review I am going to edit it since he replied saying it's nice to know that my competitors are still leaving reviews on my company no I called in to have a 2004 Chevy cavalier towed from Lancaster to Newark 34 miles was quoted $175 which I was fine with and then the next day he never picked it up I called him twice the third time I went to call him which was about 10 hours after the first time I called him he ignored my phone calls sent me to voicemail I then called from my wife's phone and he answered on the second ring I hung up the phone called back from my phone and got sent to voicemail yet again

  Ryan McGrath
2 months ago
Very easy to get a hold of and picked us up in a timely fashion. We were visiting from out of town and didn't know the area well at all. When we couldn't get a ride to the car rental the owner offered us a ride and was very empathetic towards our situation. Highly recommend

  Caleb Lowry
3 months ago
After being jerked around by my insurance third part towing dipatch. The owner called me personally to make sure my vehicle was towed to the shop. I would highly recommend calling them directly and working with them. They in my opinion are one of the few honest business that look out for the customer, and actually care about the job that they do and making sure the customer is taken care of. I would highly recommend them to anyone but i don't recommend dealing with the insurance first.

  Amanda Conie
2 years ago
Horrible service. It took the driver two hours to pick up from when he said he was on his way, it was only a 25 minute drive to our location. They didn t drop off to our dealership, saying they don t don t night drop offs which is not true. Said they would drop the truck off Sunday but when we called they said they were too busy & would do it on Monday. Had to call multiple times in regards to getting truck transported to the dealership. My father went to the tow shop and the guy was rude to him and told him he didn t even have the keys (which was a lie). My father asked how they got it off the tow truck and they said they dropped it off the bed. We had to get another tow order from warranty company to get it towed which they tried to charge us $175 for. Truck was finally dropped off Monday but was literally dropped off tow truck when keys were in gas cap where the driver put them. Truck was hanging out of parking spot. Dirt and scratches all over truck. The person was very rude. Stating that s how they do drop offs all the time. When my husband asked to speak to the owner he was told that the owner would tell him it s your fault your truck broke down & you should have bought a better truck! . Completely unacceptable behavior from a company! Making a formal complaint with the dealership we purchased warranty from and the warranty company who ordered the service from this company. DO NOT USE THIS COMPANY!Service: Local hauling

  Mike Clendenin
6 months ago
Ford customer care dispatched them out to me for a a tow because of a dead battery They arrived quickly and the driver knew exactly what the issue was. Got his handy jump box out of his truck and had me back on the road in a few minutes.

  Mollie Kemmerling
7 months ago
I had a really great experience with this company. I unfortunately can t remember the name of the tow truck driver, but he was professional, friendly, and definitely went above and beyond! He was more helpful than words can describe. He was able to provide me with accurate information about what was wrong with my car (sway bar). Very much appreciated, thank you A & J!

  Bradley Hayes
2 months ago
Very rude and condescending when asking questions about being towed. Also very over priced, went with another local towing company that was half the price, very friendly, and did an amazing job.

  Joshua Muller
8 months ago
I locked my keys in the car. Was about a 1 to 1 1/2 hour wait. Which I was about 30 minutes away from them. The driver was there and gone inside 20 minutes and It was 30 dollars less than my insurance wanted to charge me. Overall a pleasant experience for what it was.

  Deacon Edgar Gonzalez
7 months ago
I had my Travel Trailer broke down at Hocking Hills State Park and what started as a daunting and terrible experience AJ Towing was a professional, courteous and understanding. Unfortunately I can not remember the drivers name but honest, and certainly concerned with customer experience. Awesome experience and would recommend this group to anyone THANK YOU.

  Karah Crumley
11 months ago
Pleasant to work with! Efficient and courteous. Thank you being available on a Sunday afternoon.Update: I was so happy to see that this company was assigned my lockout. Sadly, when the driver came into the driveway I couldn t get my dogs into the house fast enough and was told to find another company. I even tried to call the company back and apologize.Services: Car lockouts, Car towing

  Riley Garrett
2 years ago
My car was put in a ditch and the driver that responded to my call was exceptionally helpful! Made it to me pretty quick especially with the poor weather, helped me contact the highway patrol, and got me back home. I had the pleasure of being helped by the owner and he really made me feel so much better on a pretty terrible night. I appreciate all of the help you guys have been during and even after the accident!!This is the second time I ve used their service and the first was just as good of an experience; very kind and thoughtful people.Service: Car towing

  CHRISTOPHER E ARLEDGE (TwEeK)
a month ago
I called these guys to pick up a truck last night 230am... They waited over 8hrs before they decided that they could get around to it.. I called these guys out of respect because I believed that they was the contracted towing service for where I work.. So, now my boss is jumping down my throat..I will definitely call any other towing service the next time I need a vehicle removed..

  Dave VanDyne
5 months ago
I had a great experience with this company. They are very nice and extremely professional. I would recommend them anytime!Service: Fuel deliveryService: Fuel delivery

  David Neely
a year ago
The person that towed me was professional efficient and personable. The person that I called to check on my tow on the other hand was probably the rudest person I have spoken to in my life. It was past the time for them to arrive and I wanted to just get an eta. That is all I said You have a truck on its way, what is the ETA ,,, boom they were off. It will get there when it Gets there. I said ok. (Shocked) he said however much time it takes him to get from shop to you. I said where is your shop. He said he is not late and it takes what it takes. I said I m not complaining, I just haven t heard from anyone for 45 minutes so was trying to get an idea. He went off again and we just said good bye. Wow, again I ve met and talked to rude people but this guy was a new experience for me. I would have canceled but figured the guy helping me couldn t be as bad as the guy answering the phone. And I was right. Everything went well after that.Service: Car towing

  Robert Richardson
3 years ago
Hello, your company was called to an accident scene on 7/11/2020 involving my truck. When the driver got there, he needed to pull my truck off of the other car. I explained to him that I felt the truck could be driven home once it was off and would not need towed. He stated that I will not be able to take my truck without paying him first since he is not taking back to his yard because " I don't work for free". this was being taken care of by insurance and my insurance company would have paid the tow. I went ahead and paid it by CC and then was informed that I will be charged 10% for using the card. I know its a tough job, but i feel there was not a need to be rude as he was. I was also informed that i could not leave with my truck until the accident scene was cleaned up. I also feel that almost 200.00 was excessive to charge for about 15 min of work taking my truck off of the other car. It was 2 pulls.Like I said, I know it is a difficult job, But I think it could have been handled a little better. The office guy was nice when I called for my receipt. Got it right away.

  Amanda Wisby
a year ago
The owner showed up after midnight with a smile on his face and jokes to tell. Which we needed. He hauled my son's car home for us. And charged way less than we thought we would be charged. I will definitely be using his services in the future. (Although I hope I'll never need to)Service: Car towingService: Car towing

  Eban G
8 months ago
Waited for almost 2 hours before I was informed they were not going to tow my vehicle since they could not reach me when they attempted to call. I had zero missed calls and absolutely great service

  Madison Storts
3 years ago
I locked myself out of my car about a month ago. The employee got there within 30 minutes and unlocked my car without trouble. I actually had missed a few of calls that let me know that he had arrived. He stayed there anyways until he got a hold of me and was extremely nice about it! 10/10 would recommend!Service: Car lockoutsService: Car lockouts

  Luke Zaff
a year ago
If I could leave less stars I would. Boy who runs this joint is incredibly helpless and rudeI can acknowledge that I made a mistake - parking my car where I shouldn t what I don t understand is why you re such a man-baby about countless bad reviews when you are clearly nothing but unprofessional, unpleasant, impolite, and misleading. It seriously pays to be nice. You might enjoy life more too.

  Tenie Casto
11 months ago
They will not get my business ever. One of their drivers stole my sons car and after I filled police report for stolen car he returns car but 3200.00 damages.this company would rather protect Chet Hill

  Joe Diamond
a year ago
Business location was 8 minutes away from where I was stranded, but it took the guy 45 minutes to get there.All I needed was a jumpstart, so he acted like it was a big waste of his time. I asked him for advice on where to find a cheap new battery. He said I wouldn t buy a cheap battery. You know what I meant, dude. Not helpful.Got the job done though.

  biz jeffers
a year ago
*Yesterday, A & J Towing picked up my Volvo on time. Thy told me they r available 24/7. Yay. I received a little less thn agreed upon and *cashed th check at a drive through on Main Street w/o any problems. Yay-I forgot to remove my expired rear license plate, but was told "nobody is at a lot(s)" (1of4) and wd contact me TOMORROW as to where to find it.So, God is good and good decisions are blessed . PRAYING FOR GOOD RESULTS, AMEN

  Mark Morris
a year ago
Car was towed for no reason by Catherine gorsuch of East point apartments in lofts l.Because my daughter's car was on sightly nothing new enough for the manager. The tow truck driver was very nice and easy to deal with not his fault it was towed.Service: Car towingService: Car towing

  Steven
6 years ago
I locked my keys in my truck and they told me it would take 2 hours to get out there. So I called one of their competitors and they were there within 25 minutes. I understand some businesses may be busy where some are not, that's something that could be easily overlooked. But when I called to get an ETA the person I spoke with was extremely rude and talked over me every chance he could get. That's a little harder to overlook. I would rather break my window out than call these guys to be honest.

  Natalie Dalessandri
4 years ago
Impossible to get a receipt of the bill from this guy! I called earlier today to get a receipt of the tow we were charged for insurance purposes. The guy was not very pleasant over the phone and told me I had to come into his office to pick up a copy so I told him I d be there today.. Don t you think when you say I ll be in today that maybe you should have someone at your office? Well when I got to this place (around 11:50am) there was no one there and the place was all locked up. My insurance called and talked to him and he went on to say someone had to come pick it up.. Insurance explained that no one was there when I went to pick it up and he still refused to give them any information. So buddy maybe you shouldn t tell someone your business hours are 9-5pm and then they drive there and no one is there?? Not a good company to work with! I would recommend anyone other than this guy!

  Zane Simon
5 years ago
After dealing with a nightmare of a towing company prior, the amazing gentleman who picked up my BMW was very cool, calm, and kind despite my miscellaneous rambling from being slightly stressed from hours prior.A & J showed up with a flat-bed that made me feel a lot more comfortable with my AWD car. A & J was fair and did not try to hide anything.Overall, I had an excellent experience with these guys and would recommend them again!

  Chris Underwood
5 years ago
Our car wouldn't start so we called A&J. Very professional and friendly. Dustin came out in the time frame they stated and was able to get the starter working so we could drive to the dealership to drop it off. Hard working and very professional. Would definitely recommend.

  T.R. KEEN
7 years ago
My wife locked her keys in the van with it running and I let them know this when I called they had someone at the house in 15 minutes. The gentleman who came out was polite and professional. He had the van unlocked in a matter of minutes. If I have any kind of car trouble I know who I will be calling. Thanks for the excellent service.